Apple Support Has Responded to Nearly 100 Tweets Per Hour So Far

[nagromme]

100 an hour ain't bad!

I just copied and pasted "Take the day off work, wipe your device, re-install as new, and repeat as needed" 100 times, and it took me 76 minutes.

 

[nathan.l.larsen]

well they didnt respond to mine from yesterday about the atrocious landscape 3D Touch on the 6s Plus, even gave them a video.

I had been experiencing the same issues since I had my 6 Plus last year, and it has persisted through all the betas this year with my 6s Plus. However, the most recent beta, released this week, has fixed the issue for me.

Best of luck!
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@Applesupport - Can you please fix Apple's strategy? #inovateordie

#spellcheckorbemocked

 

[jclardy]

This tweet was the highlight of my twitter feed yesterday:

@JamesComeyFBI: @AppleSupport I need help unlocking an iPhone 5c running iOS 9 that I forgot the passcode to.

 

[ReneR]

did they also fix any bug yet? :-/
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Must be different in different parts of the world. I only ever called apple support the once, left my number, and within five minutes , I was called back, two problems and a apple care plus sorted, all helpfully and with humour.

I really have nothing but praise for the way my stupidity was eased.

I had to fight multiple weeks, multiple in person and phone calls because they did not want to replace my image retaining 15" rMBP LG display because I came after 1 year, and as I purchased it thru my Germany business they only value the 6 month by German law. Although they confirmed with local testing that the LG display retains enough to justify a replace for a normal user.

Awesome business support and treatment. Especially given that their inventory supply chain management ordered such crappy LG displays in the first place. After escalating it to the higher EU support management they made an "exception" and eventually replaced it, ... But this does not make one feel like depending on Apple hardware for professional use, ...

 

[dannyyankou]

How is this considered news...

Because it's a new story

 

[cableguy84]

Why has a 600 billion dollar company got a Twitter account? Strange

 

[576316]

I think it's a nice addition to the Apple Support network. Twitter is a very easy way to receive instant and quick, but personal support, without going through the menu system on the Apple website only to be told to call them or be shown endless product support/FAQ pages, none of which answer your specific question.

 

[PowerMac G4 MDD]

If I used Twitter: Hey, Apple - how about making low-end Macs good again instead of their sucking balls? Also, why not make El Capitan's graphics ACTUALLY efficient so that at least more than half your machines can run them smoothly?

 

[ApfelKuchen]

Why has a 600 billion dollar company got a Twitter account? Strange

Location, location, location.

Which leads to happier customers, "You come to us, in the ways we specify," or "Come to us, in the ways you find most convenient?"

 

[Goatllama]

This tweet was the highlight of my twitter feed yesterday:

@JamesComeyFBI: @AppleSupport I need help unlocking an iPhone 5c running iOS 9 that I forgot the passcode to.

Oh wow. That is excellent. That wily ol' FBI!

 

[ApfelKuchen]

If I used Twitter: Hey, Apple - how about making low-end Macs good again instead of their sucking balls? Also, why not make El Capitan's graphics ACTUALLY efficient so that at least more than half your machines can run them smoothly?

Would it be more appropriate to tweet that to @applesupport or would you tweet that to @applesuggestionbox (or @applecomplaints)? Like anything in social media, try to stay on topic. That way, the people who need to get and give support don't have to wade through a lot of noise.

 

[C DM]

Why has a 600 billion dollar company got a Twitter account? Strange

What does one have to do with the other?

 

[Tycho24]

Thank you. I had no idea, I really thought they could handle the issue over Twitter and push me an update.

Np!
This is how we learn....
I don't own the rights to that knowledge & I'm pleased to share it with you.
We all started out somewhere & nobody knows everything; that's the purpose of message boards like these. I'm genuinely glad that you sought & found edification.

 

[carrrrrlos]

#fixitunes

 

[Rogifan]

It would be equally, if not more fascinating to see what's trending for support. IE - what are people asking for help with?

I contacted them because I'm having issues deleting emails. I delete them and 5 seconds later they come back. Very annoying.

If I used Twitter: Hey, Apple - how about making low-end Macs good again instead of their sucking balls? Also, why not make El Capitan's graphics ACTUALLY efficient so that at least more than half your machines can run them smoothly?

I can only imagine this Twitter account is being clogged up with stupid things like this. The account is called applesupport not applecomplaints.

 

[eltoslightfoot]

Must be different in different parts of the world. I only ever called apple support the once, left my number, and within five minutes , I was called back, two problems and a apple care plus sorted, all helpfully and with humour.

I really have nothing but praise for the way my stupidity was eased.

Same here, and it has been that good every time I have called.

 

[uid15]

absolutely and ship it UPS

On floppies or CD-ROM?

 

[timborama]

Yet Apple refuses to provide support via their own discussion forums... ironic. I guess they think they can solve customer issues 140 characters at a time (or actually know they can't and are just using Twitter for entertainment purposes only).

 

[macs4nw]

@Applesupport - Can you please fix Apple's strategy? #innovateordie

Surely, you got a speedy response to that one, right?

 

[pat500000]

Another Apple gimmick... Trying to be cool. Not even Snow White would wanna take a bite out of this..... Poison apple.

 

[pdaholic]

Another Apple gimmick... Trying to be cool. Not even Snow White would wanna take a bite out of this..... Poison apple.

May seem like a gimmick, but I'm sure this is a good way to knock out simple questions like "how do I turn on Bluetooth?" That would take several minutes with a phone call or waste a spot at the Genius Bar. If you think of it that way, it's not a bad idea.

 

[C DM]

Another Apple gimmick... Trying to be cool. Not even Snow White would wanna take a bite out of this..... Poison apple.

What is this about now?

 

[Tycho24]

I had been experiencing the same issues since I had my 6 Plus last year, and it has persisted through all the betas this year with my 6s Plus.
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#spellcheckorbemocked

Well... I can tell you FOR CERTAIN why you were having troubles with 3D Touch in landscape mode on your 6 Plus last year: it's because the technology hadn't come out yet & was never available on that device.
Less sure why you had the issue with your 6S Plus though... that one actually has it.

 

[MacGod]

They are just trying to reach a wider audience with their support questions/options - I prefer the forums, but younger people probably like shorter, more compact replies via Twitter. Not very efficient, unless there is a quick fix.

 

[Tycho24]

Another Apple gimmick... Trying to be cool. Not even Snow White would wanna take a bite out of this..... Poison apple.

Lol, wut????!
Adding another avenue towards solving tech support issues is bad & makes you want to stay away from a company???!
Ummmm... I can straight up GUARRANTEE you're on your own here, pal.
The rest of us HATE having to call tech support & welcome as many expedient options as possible- be they web chat, Twitter, whatever saves a trip through the phone tree.
Also, even if you prefer phone tech support; wouldn't it be a PLUS to have less wait because many are being served in this manner as well??
Unclear how anyone could perceive this as a negative.