I'm not really sure how people can see this as a negative? I guess there's always a few?
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Apple Support Has Responded to Nearly 100 Tweets Per Hour So Far
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Wouldn't it better if you just go to genius in person rather that using social media like twitter to get help?
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Possibility...but with that many followers...how do one get response from them? Wait 10 days later? I think it's better they just look it up on youtube..or google...just saying.
So we ALL have access to instant transport, we ALL live within a reasonable range of an Apple store, and we are ALL going to go to an Apple store, even for the most trivial of support issues? Wow... think about it, and keep thinking. Did you know that, also, this amazing invention called "the telephone" was invented? Yep, it saves me saddling up my horse and riding to my friend's house to convey news.
OR...you can just look it up. Unless you prefer to wait 10 days later. Looking at that many followers...HMM....just saying.
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As regards "looking it up" - repair cases and diagnosis can be, and usually is VERY specific. Are you going to Google your "diags://" test results, and self-diagnose what you think is wrong with your iOS device from iOS "diags://" test results you don't have access to OR training on how to interpret?
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Sure... I suppose driving to the closest Apple Store to get help might be "better" for some- like those very near an Apple Store, or those without school, work, or hobbies- that have infinite time on their hands.
Those that love traffic & paying for gas and putting wear & tear on their vehicles.
Or simply those that prefer human interaction over "cyber" interaction.
HOWEVER, for others... it may be more convenient to get help over Twitter- for those not near an Apple Store, or with busy schedules, or with transportation issues, or budgeting concerns. Or simply those that prefer "digital" interactions over personal ones.
Certainly we could both agree that both options could appeal to different people, yes??
Ok then, ffs can we also then agree that having an additional option that some may prefer is a GOOD thing, not a BAD thing??
Now...about the "looking it up part"..if a person doesn't know how to change wallpapers or etc...they can google that...right?
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Let me put it this....search engine.
Having additional option wouldn;t hurt....is it senseless...maybe.
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Apple: We want to help in any way we can!
Customers: SCREEEEEEECH!! RAAAAAAAAAAAAAAGE!!!
Apple:
Customers: SCREEEEEEECH!! RAAAAAAAAAAAAAAGE!!!
Apple:
Look...
Sure, I'll be the 1st to admit that most calls to tech support COULD be solved by a web search.
HOWEVER, you (like me), would legit flip out if we called tech support & got an answering machine that said: "go online and find your own solution- we have no help for you here".
For example... the issue might be: your internet isn't working, etc.
Further... from working at cell phone shops 5+ years, I've seen the "internet" recommend some crazy things.
Like (no lie) I had a guy put a wet phone in the MICROWAVE off an "internet recommendation"!!!
So.... no doubt- tech support is a necessary evil.
That being said- again it boils down to: since there is a NEED for tech support, & tech support sucks (mostly due to waiting on hold), it stands to reason that more options that either bypass said wait or decrease it for others is a GOOD thing.
Do you live in remote area or something? EDITED: Having additional wouldn't be bad if it's effective. Is twitter effect? Who knows...especially if they got over 100k followers...do you think they will respond in a jiffy?
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I can't believe there are 100 Apple customers who have an issue let alone 100 per hour.
It's the same people, over and over, problem upon user err– er, I mean, problem. If there weren't that many people having problems, why would the hold time for AppleCare be so long?I can't believe there are 100 Apple customers who have an issue let alone 100 per hour.
It's the same people, over and over, problem upon user err– er, I mean, problem. If there weren't that many people having problems, why would the hold time for AppleCare be so long?
Apple just pretends that there is a long hold time. The support agents are really lonely like the Maytag repair man.
Well...
Obviously, 100k followers does NOT equal 100k problems.... much less 100k unique problems.
Most likely, even if there's several thousand posts per day, the VAST majority of them are pertaining to a few dozen issues, tops.
& if they keep up the rate of 100 responses per hour- YES! Yes, I believe that could prove quite effective in a broad general sense; especially, as I keep mentioning, to people that may NEVER use the service option, simply by freeing up that many more operators at Apple phone tech support.
As we conclude: yes, additional options doesn't hurt...that I'll say. Effectively? I don't know...personally IMO i doubt it...but that's individual bases. Could there be a better way to help consumers? Of course.
Apple's so full of themselves mere narcissism hardly describes their addiction to bragging about every move they make. Hypocrisy is the glaring trait. Loud and quick to call attention to themselves, for any story they can spin. How quickly they shift to quiet and unavailable when an issue pops up with quality, functionality, performance or durability.
So powerful and intimidating amongst the competition, they automatically get the benefit of the doubt on lots of other things. Favorable reviews are the default no matter what the reality is. Many companies suck up to Apple knowing that simply being associated with the brand is beneficial.
Masters at image control, brand building and profiteering, you've got to give them credit for the massive stockpile of cash they have offshore and in the USA. If success is based solely on dollars in the pot, Apple remains the champ.
Seems like plenty of people have been getting replies in much less than a day. So what you are trying to bring up is basically moot.
Have many other ways to help customers already been in place for years and this is simply another small addition? And there you have it.
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Sounds like you missed quite a bit of discussion in relation to this that has happened already.