Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices

[Count Blah]

Is your recommendation to disable passwords because people can't remember them? Disable emails to, because while YOU can remember it, I'm sure others do not.

You do not need any more idiot safety nets in America.

My recommendation is not to poopoo people having issues. Plenty of examples here of people with 1 ID/password, who are having problems.

THINKING you know it all, and ridiculing others(even worse), when all the info is not known, will always get a snarky comment from me.

 

[Startech2020]

[doublepost=1458926355][/doublepost]
Same here. Got about two hours "chat" with Apple Support. Escalated to Supervisor. All very helpful but still waiting to hear back from "Engineers"

Hopefully this gets resolved very soon. Amazing this was not an testing issue (if tested at all) on a major point update...

 

[SteveW928]

The question for you non-trollers, is this the original original original username/password like the first time the iPhone was ever activated (i.e. bought a phone from ebay 2 years ago, was reset and updated multiple times, but now it wants the original ebay sellers password); which begs the question why is apple tracking an unused apple id (which i highly doubt)? Or are we talking about the apple id that was used since the last time the phone was hard reset. If so that iCloud password is always asked after restores and most of the time after updates (for me anyway). The only difference is now it's asked during activation first. I get that you cancel the earlier, but either way you have to know what it is. Or do people just ignore that and absolutely never install apps or get anything in iTunes store? Or they use separate accounts, one for activation and another for everything else, so clearly they can remember some passwords.

No, it asked for a previous Apple ID email/password. I'm guessing this is tied up into all the bugs related to iCloud accounts and such, and just sloppy programming in how/where it stores that info (i.e.: rather than in one central spot, it seems stored in various settings and apps, etc.)

I changed my Apple ID email about a year ago, and ever since have been having all kinds of issues related to it. All my devices are kind of in a semi-changed state, and every so often, up pops an old dialog from some app or whatever, with the old email hard-coded in, so it won't accept the password.... and my fun begins until I get it working again.

iCloud is a bit more refined than Mobile.me, but it's still pretty much Apple's weak-spot/mess. (Along with newbies mucking with UI/UX.)

Is your recommendation to disable passwords because people can't remember them? Disable emails to, because while YOU can remember it, I'm sure others do not.

You do not need any more idiot safety nets in America.

No, it's my recommendation for Apple to get their friggin' act together. (I use a password manager... have since my Palm days. I know all my accounts and passwords. This is an Apple software issue.)

 

[Deuce on the Clock]

QA testing no longer exists at Apple. You cant test everything but theyre missing basic testing now. This is the new Apple. Very reminiscent of Microsoft years ago. The push for quantity over quality is apparent.
[doublepost=1458942508][/doublepost]

Hopefully this gets resolved very soon. Amazing this was not an testing issue (if tested at all) on a major point update...

Youll be waiting a long time. Thats a standard canned answer they give to get you off the phone.
[doublepost=1458942617][/doublepost]Never update any device for at least 3 months until the Apple fanboys and retail employees download and get all the bugs. Then its usually fixed after that.

 

[HangmanSwingset]

Did a DFU restore on an iPad mini 3 and it seems to have worked. Same build as the OTA Update I did on my 5S the day 9.3 released to the public.

 

[SteveW928]

QA testing no longer exists at Apple. You cant test everything but theyre missing basic testing now. This is the new Apple. Very reminiscent of Microsoft years ago. The push for quantity over quality is apparent.

Yea, and IMO, it's even worse than that in that this 'new' ethos seems to have affected even the marketing and product lines (ex: 16GB iDevices, dropped emphasis, or worse, for pro products, etc.)

To sum it up, they are running more like a traditional tech company than Think Different. That's not how Apple got where they are, and that's not how they'll stay there. Apple got to where they are (though not perfectly) by putting user experience as job #1. They clearly don't any longer. So, yea, they'll now run the course of other tech companies... cf. M$, Dell, etc.

 

[FromtheRight]

The upgrade worked OK on our two 5 's (not 5S)

My iPhone 5 won't upgrade right now and neither will my iPad Retina Mini. Not even going there with my dear wife's iPhone 6s and her iPad Retina Mini until Apple gets their stuff together.

 

[aloshka]

I changed my Apple ID email about a year ago, and ever since have been having all kinds of issues related to it. All my devices are kind of in a semi-changed state, and every so often, up pops an old dialog from some app or whatever, with the old email hard-coded in, so it won't accept the password.... and my fun begins until I get it working again

Oh, never had to do that, but no some people that had to and know how annoying that can be.

No, it's my recommendation for Apple to get their friggin' act together. (I use a password manager... have since my Palm days. I know all my accounts and passwords. This is an Apple software issue.)

I think as a developer that was part of high profile software at one point, I understand apple. Even if they have 1000 beta testers that tests for 10 years, hundreds of millions of users will still find things you missed. It's just not possible.

I guess I'm annoyed by everyone here who has complaint. Apple sucks A, Apple sucks at B. Well why don't you move to Android? Oh they do worse. Then that translates to you want something that does not exist!!

 

[SteveW928]

I think as a developer that was part of high profile software at one point, I understand apple. Even if they have 1000 beta testers that tests for 10 years, hundreds of millions of users will still find things you missed. It's just not possible.

I guess I'm annoyed by everyone here who has complaint. Apple sucks A, Apple sucks at B. Well why don't you move to Android? Oh they do worse. Then that translates to you want something that does not exist!!

I get that, and Apple's still the best, which is why I remain here. The reason (some of us) are complaining, is that we remember a day when Apple was different. Never perfect, but different.

I'm sure part of this problem is due to growth and numbers, but other aspects of it aren't. I guess it's a bit hard to tell where this particular issue falls, as cloud stuff has never been Apple's thing, and has been worse. The difference is that their cloud used to not be so fully integrated into the operation of everything on all devices.

It used to be that when the cloud had a hiccup, it meant you lost your contact list or all the events on your calendar duplicated. Now, it touches everything to being able to even run (App store) apps you've purchased or sometimes to boot/enable the device. A while back, my wife's laptop stopped being able to run updates. I went through several levels of Apple tech support until they wouldn't even return my calls/messages... and then I finally did a clean install and one by one re-installed apps and settings, etc.

But, the bigger issue is *how* they are going about things. They don't seem to have, as I mentioned, user experience at the core anymore. I'm seeing that in how OS aspects are designed, how apps are being feature-broken (not to be fixed until many releases later), what products they choose to put emphasis on, and even how the product within a line are positioned (ex: the 16GB iDevice, which puts up-sells over happy average users). Or, possibly, even that 'innovation' is now a Mac Pro that's not really for the true pros, or the Apple Watch (pretty cool tech without much of a purpose). (This said, the software issues are more on the OS X side, aside from the cloud that touches both.)

 

[csjcsj]

Well I just made a "genius" bar appointment for tomorrow. Ever since downloading 9.3 on my iPad air 1, most, but not all web page links are broken. I'm not leaving the "genius" bar until they give me my iPad back. When I tried to activate 9.3, I got a message saying I wasn't connected to the internet. I was. I am upgrading, but I'm not waiting till Thursday to get a working machine.

 

[aloshka]

But, the bigger issue is *how* they are going about things. They don't seem to have, as I mentioned, user experience at the core anymore. I'm seeing that in how OS aspects are designed, how apps are being feature-broken (not to be fixed until many releases later), what products they choose to put emphasis on, and even how the product within a line are positioned (ex: the 16GB iDevice, which puts up-sells over happy average users). Or, possibly, even that 'innovation' is now a Mac Pro that's not really for the true pros, or the Apple Watch (pretty cool tech without much of a purpose). (This said, the software issues are more on the OS X side, aside from the cloud that touches both.)

Maybe it's just wishful thinking on my behalf. I can't lie and say I haven't noticed more and more bugs coming out, never being fixed, etc. I think right now, I'm just more supporting Apple as a company for other reasons, but you are right. User experience isn't at the core anymore, but neither is any other company realistically. Maybe Microsoft as they are running up to the top very quickly and quite honestly are doing a very good job at it. They started to listen to their users, started doing things with devs that no one would think was possible before (open sourcing a lot of their stuff, supporting linux, etc). And I have to admit, I was skeptical in the beginning but windows 10 has really growing on me. They have made great usability enhancements in 10.. things like windows snap (just an example of user experience vs just a feature). On OSX I have to go to mission control, drag a window to the top, wait 1-2 seconds until it turns into full screen, go to mission control again and drag another window to the window you just dragged so you can get side by side viewing, click the group so that it gets into focus and you can get out of mission control. With animations that can be up to 5 or more seconds. In windows (what user experience should be), I drag the window to the side, click the other window I want to be on the other side, done. I think 1 second at most.

So I do agree, usually it always felt like Apple would be better at something like that. I don't deny their quality feels worse. But does it feel worse because you have more apple devices then you have ever in your life and there are more people using apple, or is it truly worse?

 

[friedmud]

I actually *kind of* got bit by this last night... but my situation was definitely an edge case.

Here's what happened (in this order):

1. I updated my iPhone 6+
2. My internet went down (Wifi router was still working, just lost internet connection for some reason)
3. Picked up phone - was prompted to enter Apple ID / password.
4. Tried to do so... but the phone told me it couldn't contact Apple's servers to verify the Apple ID / password
5. After a few tries I looked at my router and noticed that the red light was on saying it had lost internet connection
6. Tried unsuccessfully to tell my iPhone to _disconnect_ from wifi so that it would just use the cellular connection! It turns out that there is NO WAY to do that on those screens! If the iPhone knows how to get on a Wifi network it will stick to it with no way to tell it not to!
7. I ended up needing to actually unplug my router so that my iPhone wouldn't have wifi to connect to!
8. iPhone finally disconnected from wifi and I was then able to use the cellular connection to verify my Apple ID / password
9. Plugged my router back in... it reconnected to the internet fine (who knows... never happened before!) and the phone reconnected to it and was fine.

This was definitely an edge case... had to have my internet connection (but not my router) die in between updating my phone and trying to use it. This is exactly the kind of thing that's difficult to find in software testing!

Note: I'm not mad or upset or unhappy in any way... just thought you guys might enjoy reading about a weird updating edge case ;-)

 

[Tech198]

Seems like the same issue that prevents hackers also prevents legit users too

well done Apple *claps*

 

[tenaniing]

I'd imagine there is a customer that enabled two factor authentication tied to their only apple device.

 

[tf_dc]

...

I guess I'm annoyed by everyone here who has complaint. Apple sucks A, Apple sucks at B. Well why don't you move to Android? Oh they do worse. Then that translates to you want something that does not exist!!

Lots of people are annoyed like that and it is so funny.

Here comes a disclaimer: the names Jack, Jill, Tracy and Tom are just placeholders and are used with no intent to offend anyone or to point at anyone actually having those names.

Apple sucks at A and B, but is pretty good at C, D.
Android is pretty good at A and D, but sucks at B,C.
Windows 10 is good at B and C, but sucks at A,D.

C and D are critical for Jack's and Jill's use cases so they use Apple (and even like it).
They still complain about A and B, as they wish their tools to suck as little as possible.

When Tracy and Tom come to Apple discussion forum, show their annoyance and start telling Jack and Jill what they should do (use Android or Win), Jack and Jill tell Tracy and Tom where they should go (there are some destinations) and what they should do there (the variety of possible actions sucks in comparison to destinations, but nevertheless).

 

[Felix01]

Is it possible that the iOS 9.3 upgrade on older devices is tied to the available free memory (assuming you can remember your Apple ID and password)? I upgraded an 'ancient' iPhone 5 within a couple hours of the release and experienced no problems although the process took an extended period.

 

[cracksoup]

Wait, an iPad Air is considered an older device???

It certainly feels like it these days... Since iOS 9, my iPad Air feels quite sluggish actually... It's really disappointing.

 

[Keirasplace]

Is it possible that the iOS 9.3 upgrade on older devices is tied to the available free memory (assuming you can remember your Apple ID and password)? I upgraded an 'ancient' iPhone 5 within a couple hours of the release and experienced no problems although the process took an extended period.

The update was only 183MB for me on the Ipad 2, so its pretty small so I think that's the issue.
I had no problem myself.

IOS 9.3 is the fastest IOS 9 version I've had on the Ipad 2; so, for me, it is a success.

 

[iapplelove]

I was going to change my apple ID about a month ago,over to a newer more current email I use now. Glad I didn't.
[doublepost=1458997810][/doublepost]

The update was only 183MB for me on the Ipad 2, so its pretty small so I think that's the issue.
I had no problem myself.

IOS 9.3 is the fastest IOS 9 version I've had on the Ipad 2; so, for me, it is a success.

We still have 2 older iPad 2s in the house as backups to the backup devices,and tried last night to update but all it says is 9.2.1 is most current.
[doublepost=1458997918][/doublepost]

It certainly feels like it these days... Since iOS 9, my iPad Air feels quite sluggish actually... It's really disappointing.

Thats too bad. I still feel the original air is very adequate. Mine updated thankfully with no issues and is very smooth. Fantastic battery life still and mine was purchased on launch.

Apple will cripple it with ios10 i'm sure

 

[997440]

.....
Update: Apple has released a new build of iOS 9.3 for the iPad 2 and may be planning to roll out updates for additional devices. Apple has not yet resumed signing iOS 9.3 for affected devices.

Article Link: Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices

If it's already been mentioned, pardon me. When an update is done on an article, will you please include the date and time that its been updated? It'd better inform.

Thank you.

 

[admob71]

So the general consensus is that slow updates on Android devices are naff, but now, speedy updates on ios devices are also naff because they either break the devices or possible slow them to a crawl.. what's the answer. Windows mobile?

 

[I7guy]

I updated two iphone 5s, one iphone 6, one iphone 6s and two ipad 2 to ios 9.3 without any hiccups. The ipad 2 update did ask an apple id, which I did have and then the update went through. apple did a great job with 9.3.

 

[Keirasplace]

So the general consensus is that slow updates on Android devices are naff, but now, speedy updates on ios devices are also naff because they either break the devices or possible slow them to a crawl.. what's the answer. Windows mobile?

For most people, it doesn't break the device; most of the people with the bug could still go back to 9.2.1.

The answer probably is that for an old device, probably wait a few days and read the reviews from people with the same device before updating.

 

[Shanghaichica]

I updated my 6S plus, iPad mini 3 and iPad Air 2. All updates went smoothly. I was asked for my iCloud password on all three devices. I entered the password on each occasion and I had no issues.
[doublepost=1459053711][/doublepost]

You make a good point!

The problem with the AppleID and password is that people rarely have to enter them. If you have TouchId, even more so. That means that on the rare occasion it is asked for, they don't remember it. Unfortunately, those rare occasions tend to be for critical updates, and not remembering them leads to loss of function.

There's always a problem with passwords. We are always nannied to use a strong one, but if we do, it is likely to be harder to remember, which is why many use very simple ones. Only the boffs will bother to store them in Keychain or even remember to use it.

It's all a muddy compromise, and there is no ideal solution. In an ideal world, we would all be good people and not need any passwords, as everyone would be trustworthy. Can you imagine such a world? Heaven.

I use mine quite frequently such as signing into iTunes on my Mac or when I make a purchase on iTunes/App Store after a reboot as Touch ID can't be used then. However the main use is logging into my MacBook as my log is my Apple ID password. I set it up that way.

 

[n-evo]

iOS 9.3 promoted me to fill in my iCloud password as well after the update finished installing, on an iPhone 6s. It was the exact same screen as depicted in the article. All went well though, but happened all the same.