Apple Temporarily Pulls iOS 9.3 Update for Older iOS Devices

[vooke]

Amazed with the amount of people in this topic who are fast to blame "silly users forgetting their passwords" but are unable to read the few lines of the announcement or understand what they read. OK, let the words "Apple ID and password used to set up the device" be not very clear.

But there is the link to the Apple article how to fix the issue mentioned in the news:

https://support.apple.com/en-us/HT206203

"In some cases, the hint that you see on the Activate iPhone screen might not match your current Apple ID."

And the rest of it is definitely written not for those who "forget their passwords", but for those who are still able to log in to the iCloud.

Dear forum heroes!

You may fuel you feeling of superiority over the fellow users as much as you wish by thinking you are far more clever. But just logically, in case something really serious prevented you from reading the news or following the link to the Apple site before posting here: do you think Apple is also that stupid, that it would go into all the hassle instead of just telling people "here is the link to change the forgotten password, follow the steps", if the case was with people not remembering their current iCloud passwords?

It's a good security practice to change your passwords from time to time. And there is nothing wrong in changing the primary email used to sign in to the iCloud as well. And I've never seen any advisory to keep the list of the old emails and passwords just in case.

In my case, my two Apple IDs are being rejected by the phone, 5s.
Note, I have wiped the phone severally and activated it using my Apple ID so I'm dead sure it was not linked to another Apple ID.

The phone is over 1 year old, and I can only suspect somewhat it 'retained' memory of the previous owner's Apple ID all over sudden after upgrading.

The device is not under FMI app, something I've used severally previously to locate it. Something is not right

 

[DavidNelsonNM]

I'll add that to complicate things it is general assumption not to use the same credentials and passwords on different sites, change them regularly, esponentially increasing resources needed to manage them all

Bingo! It's not simply remembering or documenting passwords for a single Apple ID, it's could be for multiple ones. For example, with more devices bought came the bumping into the limit of devices per Apple ID. Solution? Family Sharing, and an explosion of both additional IDs and changed IDs as devices moved.

Also, Apple encouraged changing IDs. In iOS9 they introduced the bug that iPhones on the same ID wound up annoyingly sharing caller info, missed calls, etc. The solution was to put them on different Apple IDs. (I'm working on this myself. Slowly.) So it can get complicated to track, even with 1Password or a spreadsheet.

 

[vooke]

I'm interpreting this article as saying that those with this issue are the ones that have changed either their ID or password from the one that was originally used to set up their device and have forgotten the original ID or password. For those that have remembered the original setup info won't have a problem.

That's correct assessment.
I bought a used iPhone 5s over 1 year ago. The phone was not linked to any Apple ID, and to test it, I wiped and activated it without any hassle. I. Reared two Apple IDs, and used one on the phone. I have wiped it severally and activated it using my Apple ID. Then I updated to 9.3 and it required my Apple ID. I tried entering those credentials but they were rejected; both Apple ID.

Apple tells me to contact the previous owner. Ive no means of contacting them and I'm locked out of my device

It's almost as if after the update, some past 'memories' are restored. Apple won't admit this easily I suppose

 

[theprisoner]

This happens way too many times. I think we're STILL suffering from lack of WWSJD? If Steve were still here he'd browbeat the process from inception to test, and minimize the problems at the user end. Two years ago a simple OS X update locked me out of my iMac hard drive (I wasn't alone). Apple needs to show more love to the upgrade PROCESS. Surely some of the offices in that spaceship corp headquarters can house a few more R&D and QC people?????

 

[emm386]

the days of Windows bashing should be over by now. Let's all be friends and be kind to one another.

 

[vooke]

Have you not noticed that it's become practically impossible for people to remember their passwords? We all have hundreds of passwords now. If people try to manage that by reusing passwords they are idiots. If they use simple memorable passwords they are idiots. If they don't use long random strings they are idiots. If they write them all down they are idiots. And of course if they forget them, they are idiots. So far the only generally accepted solution is a password manager, but if that's on your phone and you can't get your phone working because it suddenly needs a password you rarely use, apparently that makes you an idiot too.

This is way too funny

There is another one, if you can't recall the Apple ID and password used to ORIGINALLY activate the device you are an idiot. This is notwithstanding the fact that the previous owner had signed out

 

[NMBob]

I would imagine this would be an issue for people that bought a used device. Obviously would not know the password used to originally set it up.

Since they won't let the FBI or the NSA in Apple is going to take their place. Why would the original password have anything to do with the current setup/owner? Why would they even be remembering it?

 

[alllexx]

In my case, my two Apple IDs are being rejected by the phone, 5s.
Note, I have wiped the phone severally and activated it using my Apple ID so I'm dead sure it was not linked to another Apple ID.

The phone is over 1 year old, and I can only suspect somewhat it 'retained' memory of the previous owner's Apple ID all over sudden after upgrading.

The device is not under FMI app, something I've used severally previously to locate it. Something is not right

Thank you for clarifying that!

 

[tf_dc]

In my case, my two Apple IDs are being rejected by the phone, 5s.
Note, I have wiped the phone severally and activated it using my Apple ID so I'm dead sure it was not linked to another Apple ID.

The phone is over 1 year old, and I can only suspect somewhat it 'retained' memory of the previous owner's Apple ID all over sudden after upgrading.

The device is not under FMI app, something I've used severally previously to locate it. Something is not right

Probably that - retaining somewhere the very first ID it was activated with, no matter whether the device was reset or not.

After your post there remain zero reasons to blame people who faced this issue. But provided the amount of those who demonstrated no wish to carefully read even the OP, there's good chance for the accusations to continue.

 

[vooke]

It seems it asks for the _first_ Apple ID password of the device. So if you changed it from 1234 to abcd to be safer, it would ask you for 1234 instead of abcd. Do you remember your _previous_ Apple ID password?

The problem is the device is suddenly asking for an Apple ID you've never had if you bought it used. I bought my 5s used, wiped it severally, but now after updating,it's rejecting my Apple ID.

I know you will shout, 'stolen'!
Not it was not, it was clean, and initially it activated without prompting for an Apple ID. After this I created two apple IDs and used one with it. I have wiped it severally after this and it prompts me for my id which I enter and activate seamlessly. All over sudden it is rejecting these

 

[emailnotebox]

There is no existing law or FBI order that says you have to update your device as soon as the notification comes out. It's ok to wait. Also remember to keep up with your Apple ID and password FFS

Totally agreed, and it is the wisest thing to do for customers. One thing I would add though: Apple should be consistent in their OS, and turn off the "1" notification on the "Settings" icon, once the user checks the software update notification. I mean, that is how they do with other things like, imessages, emails, etc. Once the user checks it, the notification goes away. But the iOS notification never goes away until users actually update it. Apple is so insisting and aggressive.

 

[Bubba Satori]

the days of Windows bashing should be over by now. Let's all be friends and be kind to one another.

Agreed.
But I'm still gonna post funny stuff to amuse the peanut gallery.

 

[Morac]

For what it's worth, this problem was reported to Apple by beta testers back in January. Yet the problem still made it into the iOS 9.3 release version.

Explain how that happened?

https://forums.developer.apple.com/thread/31651

 

[thekeyring]

I'm confused. Surly putting in your Apple ID isn't a big ask?

 

[kagharaht]

Apple pulled the update without a personal warning to all the Mr & Mrs Knowitall on this forum, complicating their job in explaining how what happened is all dumb users' fault.

LOL so true.

 

[JGIGS]

After so many beta 9.3 releases, I thought apple is careful this time and it should be smooth ...

Funny how Forstall had one maps blunder, which he was probably forced to rush, but most of what he had done was way less buggy than the currently regime but he got canned and these guys keep coasting through buggy software relaeses. He may have been a jerk but he usually got most things done right when he had enough time.

Miss that dude.

 

[rizzo41999]

My 5S upgraded just fine on release day.

 

[AppliedVisual]

It's a conspiracy. What if forcing this update through iTunes to a certain iPhone 5C allows the FBI to unlock that phone with the original Apple ID it was set up with? Hmmm...

OK, I'm going to put my tinfoil hat away and go find something more constructive to do.

 

[emailnotebox]

This is why I never upgrade until iOS *.44

But that little annoying red "1" sign on the Setting icon will be forever with you until you update.

Its quite different from other types of notification which dissapears once the txt or the message is checked, and you are coming back later to read them. No, Apple breaks their own coherency built on iOS and insistingly presses you to update.

Its like a spoiled little brat who just wouldnt go away until it receives what it wants.

 

[tf_dc]

I'm confused. Surly putting in your Apple ID isn't a big ask?

It's not your CURRENT credentials it asks for. Current id would not be an issue. Just browse through a couple of pages above your post.

 

[vooke]

This problem affects those whose devices have been activated severally by different Apple IDs

Devices should only be activated with the LATEST Apple ID, the latest being the LAST one to activate the device. It is grossly unfair demanding from current users some historical credentials they've never seen, and shutting them out of their devices as a result.

PS:
I'm suspecting the problem is not the iOS update, it is a database problem. Updating only brings it to the fore.

 

[Sea Bass]

Happened to a family member's iPhone 5. I had to plug it into iTunes to get the update to go through.

 

[garylapointe]

This is starting to become the norm. Issues with every single update, no matter how big or small.

By the way, not the first time Apple pulls an update. Talk about embarrassing and unacceptable

So what you're saying as Apple adds more and more devices, with more and more hardware features while making the operating systems have more features and therefore getting more complicated, the that are more issues?
Personally, this doesn't seem that odd to me. It seems pretty logical actually.

I've been wondering why I couldn't get my iPad 4 updated yesterday. This makes sense now. I'm glad they pulled it.

No other company gets the news coverage that Apple does when they relate an 0.1 increment in the software update.
Most times you just get an alert when it's ready for your device, if they've made an announcement at all.

For my Kindle I just get a note that says: in the next few weeks where're releasing an update
(no idea when it's going to actually hit your device) and you can't even check for the update.
Seems to me TiVo used to do the same thing, slow rollout and you didn't know when you'd get it.

Gary

 

[richwoodrocket]

I had no problems updating my 5c and iPad mini to iOS 9.3

 

[brewmonkey]

For what it's worth, this problem was reported to Apple by beta tested back in January. Yet the problem still made it into the iOS 9.3 release version.

Explain how that happened?

https://forums.developer.apple.com/thread/31651

That was for sure a good find by those folks, but unfortunately that's not really a bug report but rather just a forum for people who develop within the Apple ecosystem. Apple might look at it, but there's no guarantee they're following it as an official support mechanism (though if I were Apple, I would be...).