Apple to Charge $279 for iPhone X Screen Repairs and $549 for Other Damage Outside of Warranty

[macguru212]

It's like owning a Ferrari and wanting an oil change.
Sure, the oil may cost the same as a cheap car, but heh, it's a Ferrari - so tighten the effin screws.

(well, maybe not... but you get the idea)

 

[Brian Y]

United Kingdom: £286 for screen repairs, £556 for other damage

So now Apple have moved away from dollar to pound which was bad enough, they are now suggesting that the exchange rate is so poor (inc VAT) that the cost is more for us UK folks than in dollars....ludicrous!

Actually it's the same, 1:1 ratio. UK price includes 7.44 for shipping (always has). You won't pay that at an apple store.

 

[RF9]

More I think about it the cost of mobile phones is crazy. Apple are my first choice in electronics but it’s getting to the point I just don’t see their value. Not as dependent on the eco system anymore. However I still won’t jump ship to crappy windows or Android. It’s more the movies/music and smart home where I’ve diversified.

I hear you. I’m already asking myself why I preordered. Perhaps going forward I’ll go the other way and stick with “last year’s” phone and buy minimal SKUs instead of the latest top one
Think about it. Instead of $1150 for an X 256, a 7 Plus 32 is $669 or 7 is $549.

I got us the 7 plus last year mainly because of the cameras my wife doesn’t even use the telephoto camera or portrait. (I do)

 

[SoundJudgment]

On the flips side, with IUP and applecare+ now I can go caseless!

Riiiiight. A Twelve Dollar Phone-case... or a $199+ Insurance plan. Makes sense...

 

[Steve121178]

549 for ANY damage outside warranty (apart from screens)? There is simply no excuse for such an extortionate flat fee.

How much should they charge to replace or fix a damaged and/or mistreated £1000 gadget?

 

[citysnaps]

This just in...

A BMW 5 series replacement windshield costs substantially more than a BMW 2 series windshield.

 

[nvmls]

Lol yea Apple, squeeze that penny proper!

 

[unibility]

A $1,145 phone without any insurance would make a bad movie.

 

[Applebot1]

iPhone is far more than 'just a phone'. The cost for such premium tech should be obvious. Flagship Android devices are priced similarly.

Ok what is it really? Take calls,messages ,email,browse the net play a few games and run some useful apps really it’s just a phone in the sense of a modern day mobile ‘communicator’. Does it really justify the price?

 

[jaack]

Any recommendations for insurance in the UK? Or is AC+ my best bet?

 

[DakotaGuy]

Apple is offering a fairly wide range of price points for the iPhone...X, 8, 7, SE.

Well that’s nice of them to think of the less fortunate with 5 year old designs.

 

[Chrjy]

Actually it's the same, 1:1 ratio. UK price includes 7.44 for shipping (always has). You won't pay that at an apple store.

I very much doubt that includes shipping, that cost is the flat rate repair excluding any charges for shipping.
I have only had 2 have a repair on one of my devices and it was picked up by UPS and delivered back to me free of charge.

 

[jimthing]

I never take AC+ for the phones as I get the new phone every year, so I basically put the AC+ money towards the new device, and look after these things inside cases – they don't always break, but just as importantly I don't want a phone with scratches all over it either, as it makes selling it at a decent price much harder.
(even putting the money in the bank as normal savings, and then if nothing goes wrong, you still have the cash, but anyway, other insurances most of us have already cover this better.)

But I *do* take plain AC on my £4K+ MBP, as I own them for minimum 3 years (normally 5), and so the £205 (from Ebay) for AC makes sense – 3 years of cover, and as if something like the motherboard goes on such machines it may cost £1500-2000 to fix, hence is actually worth it at only 5% of the machines value, compared to iPhone X which is nearly 18% PLUS ADDITIONAL excess fees!

The IUP seems stupid to me, as regardless of the apparent free AC, you hand the whole phone back to Apple each year, and still owe them the remaining balance; why do that?

 

[Scarpad]

Glad I upgraded to a SE

 

[vvs14]

So basically leave no option for consumers other than paying extra for Apple Care. And instead of realizing this scheme, people are praising Apple Care and how it saves so much money. There is no way repairs should cost that much money. Well played Apple.

 

[Rogifan]

549 for ANY damage outside warranty (apart from screens)? There is simply no excuse for such an extortionate flat fee.

How much should it be and how did you arrive at that figure?

 

[meteoreos]

You could just independently insure your phone for a lot less. Besides, in the UK we get 2 year warranty and up to 6 years if the fault was with the phone to begin with.

Yeah, but the onus is on you to prove that the fault was there in the beginning.

I’d get AppleCare+, a screen protector and a case.

 

[shrubberyuk]

I never take AC+ for the phones as I get the new phone every year, so I basically put the AC+ money towards the new device, and look after these things inside cases – they don't always break, but just as importantly I don't want a phone with scratches all over it either, as it makes selling it at a decent price much harder.
(even putting the money in the bank as normal savings, and then if nothing goes wrong, you still have the cash, but anyway, other insurances most of us have already cover this better.)

But I *do* take plain AC on my £4K+ MBP, as I own them for minimum 3 years (normally 5), and so the £205 (from Ebay) for AC makes sense – 3 years of cover, and as if something like the motherboard goes on such machines it may cost £1500-2000 to fix, hence is actually worth it at only 5% of the machines value, compared to iPhone X which is nearly 18%!

The IUP seems stupid to me, as regardless of the apparent free AC, you hand the whole phone back to Apple and still owe them the rest; why do that?

What is the point of paying £205 for AC for a £4k+ MBP when any fault that develops with the device during your ownership (3-5 years) will be covered under the Sales of Good Act. If any component fails without you physically damaging it yourself (motherboard for example) then you will get it fixed by Apple for nothing if you know what you are doing. All extended warranties are pretty redundant in the UK due to SoGA.

AC+ on the iPhone is not an extended warranty - it is insurance product it case you damage the phone yourself.

 

[vvs14]

I never take AC+ for the phones as I get the new phone every year, so I basically put the AC+ money towards the new device, and look after these things inside cases – they don't always break, but just as importantly I don't want a phone with scratches all over it either, as it makes selling it at a decent price much harder.
(even putting the money in the bank as normal savings, and then if nothing goes wrong, you still have the cash, but anyway, other insurances most of us have already cover this better.)

But I *do* take plain AC on my £4K+ MBP, as I own them for minimum 3 years (normally 5), and so the £205 (from Ebay) for AC makes sense – 3 years of cover, and as if something like the motherboard goes on such machines it may cost £1500-2000 to fix, hence is actually worth it at only 5% of the machines value, compared to iPhone X which is nearly 18%!

The IUP seems stupid to me, as regardless of the apparent free AC, you hand the whole phone back to Apple and still owe them the rest; why do that?

AppleCare is not free at all. I got iPhone 6s from Apple with financing for 24 months. I pay $31 per month. With IUP, I would be paying $36-37. And I do agree that IUP is stupid.

 

[stulaw11]

I agree here, I could stomach $279 screen repair considering Applecare is $199 and $29 for the screen you are all that far off for 1 screen break; the most likely damage on a phone. That's not THAT terrible of an out of warranty price.

But $550 for other damage? Highway robbery.

To the above saying prove the cost to repair; do you truly believe the glass back and metal band cost $550 alone, nearly the full component price of the phone, if you break the back glass?

I get it's 1 piece this year and the back doesn't just come off so it's more expensive, but cmon now they re-use the guts of the phone like any other repair on a metal body iphone 7. The only difference is the glass/metal part is likely more expensive than the aluminum shell.

Ok, so charge the same $399 the 8 Plus is then, same glass back and band.

 

[Applebot1]

I hear you. I’m already asking myself why I preordered. Perhaps going forward I’ll go the other way and stick with “last year’s” phone and buy minimal SKUs instead of the latest top one
Think about it. Instead of $1150 for an X 256, a 7 Plus 32 is $669 or 7 is $549.

I got us the 7 plus last year mainly because of the cameras my wife doesn’t even use the telephoto camera or portrait. (I do)

I totally get you. I decided to get a SE last year when I needed a new phone. Just didn’t see the value of the 7 at the time. Depends how you view a phone. I have an iPad and Mac which do certain functions a whole lot better than an iPhone will ever do. So it’s a case of best need and usage.

 

[Steve121178]

Ok what is it really? Take calls,messages ,email,browse the net play a few games and run some useful apps really it’s just a phone in the sense of a modern day mobile ‘communicator’. Does it really justify the price?

From a materials point of view, the screen costs around $200 on its own, then there's the first generation Face ID tech which won't be cheap or easy to manufacture, then along with the 64/256 storage chips and everything else onboard the device you can see why there's a hike in price. If you don't want bleeding edge tech you can get the iPhone 8 or 8+ which is essentially the third generation iPhone 6 for about £150 less.
[doublepost=1509109082][/doublepost]

But $550 for other damage? Highway robbery.

Then don't damage it.

 

[Chrjy]

o United Kingdom: £286 for screen repairs, £556 for other damage
o United States: $279 for screen repairs, $549 for other damage

Apple's exchange rate reality distortion field.

 

[nburwell]

Ouch. That's going to hurt the wallet.

 

[Brian Y]

I very much doubt that includes shipping, that cost is the flat rate repair excluding any charges for shipping.
I have only had 2 have a repair on one of my devices and it was picked up by UPS and delivered back to me free of charge.

https://support.apple.com/en-gb/iphone/repair/service/pricing

All prices are in British pound sterling and include VAT and a £ 7.44 shipping fee, which we charge only if we need to ship your iPhone. If we need to replace your iPhone, the replacement will be new or equivalent to new. If the issue with your iPhone was caused by severe damage from an accident or from abuse, service might not be available.

US Says:

All prices are in US dollars and are subject to tax. We'll add a $6.95 shipping fee if we need to ship your iPhone. If we need to replace your iPhone, the replacement will be new or equivalent to new. If your original iPhone was severely damaged by accident or abuse, you might have to pay the full replacement value.