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I thought that was a pretty classy letter — and a more-than-generous battery replacement offer.
But the problem is not the battery, its the throttling which is not fixed. Battery only became an issue because that's how apple concealed the throttling. Was the perfect solution for apple, old battery, throttle, and nobody any wiser. Electronics should age just like a particular rotten fruit.
 
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because slow performance isn't just about a bad battery. corrupt software etc can also cause slow downs which is why doing a 'reset all settings' or factory restore of your device can change performance, sometimes massively

Exactly, so nobody suspects the battery. It wasn't even on the table as a possible option for causing slowdowns, despite it actually being a very likely contender after all.

It's too bad that nobody knew, apparently not even the Apple Genius technicians.
 
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“For years”? iOS 10.2.1 was released on Jan 23 2917 and only affected the iPhone 6 and 6S. Before that, your dying device was your own issue only. The iPhone 7 was added to the same feature recently.

Given the above, please explain how this has been happening for years?

Having said that, Apple have messed up handling this one as people just see “slowing down old device” and make stupid assumptions. Given that battery health information is available in the OS (third party apps can access it), that information should have been visible ages ago, the throttling should be optional and a dirty great message should have been displayed at the time.

I already addressed "for years"- many pages back.
 
A lot of people were running to the geniuses with “this app says my battery is messed up” when it wasn’t.
Yeah, there was this new behavior where the health percentage would consistently fluctuate +/- 5% or whatever, which led to some misunderstandings, but that behavior can still be observed through those apps even though all other battery info was removed, so if the idea was to make fewer people run to the geniuses I doubt they succeeded.

On mine it was never a question of +/- 5%, though. It’s been about battery health bouncing madly between anywhere from 92% to 30% from one minute to the next. Sometimes I’ll see the battery indicator ticking down at a rate of 1% every 15 seconds until it reaches 1%, and then it keeps running for up to 6 hours on what it claimed was 1%. The last few minutes before shutting down, it recalibrates and discovers what the true capacity is (currently 88%), only to lose its marbles again after the next full recharge. On the history tab in Battery Life I therefore have some days with 49% battery health, only to be followed by 86% on day 2, 72% on day 3, etc...

When I tried to explain this to a premium reseller I had barely even begun before they defended themselves by saying that this is normal behavior now. Then I said “yeah yeah I know what you mean but this goes way beyond that”, only to get the same defense over and over.
 
Honestly more interested in the software changes.

The fix to replace the battery has always been there.

What are they going to do to prevent this from happening in the future or at least get their customers to be comfortable with this happening in the future?

Are proprietary apple replaceable batteries going to make an appearance in future iPhone designs?! Is Apple going to go full android?! lol
 
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There are plenty of people who say they did, on this thread and others.

It's nice to know you care nothing for them. Sounds like you own some stock. ;)

No, I just don’t like the self-martyrdom nonsense going on. “Something bad could have happened to me but didn’t! You bastards!”
 
But the problem is not the battery, its the throttling which is not fixed. Battery only became an issue because that's how apple concealed the throttling. Was the perfect solution for apple, old battery, throttle, and nobody any wiser. Electronics should age just like a particular rotten fruit.

if you're so sure that this is utter BS by Cook where's your proof and why are you keeping it yourself. Be everyone's Snowden and expose that money grubbing F-wit CEO for the criminal that he is.

oh wait you can't because your proof is just tin foil hat paranoia. You want him to be a criminal so you've decided that he's lying.
 
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This is a symptom of a much bigger problem. The Digital Divide is back and looming larger than ever, and that’s a bad, bad thing.

Truly useful features (for the vast majority of users) have plateaued in personal computing, reaching their peak about 5 years ago. Facial recognition and slightly better cameras aren’t worth a $1,200 upgrade, so a sharply rising number of people are holding onto their hardware longer. This is causing a major problem with obsolescence schedules.

Skeptics who argue the obsolescence is planned might be wrong, but if it walks like a duck... we have seen devices become more fragile and intentionally slowed down so does it really matter if it’s planned? Would the government care if it were? The point is, we don’t have a choice. If we want to continue with digital lives, we must buy on their schedule, even if our hardware is perfectly useable for our purposes.

Companies like Apple and Comcast have us hooked and we have to pay for our fix. The government still claims the Internet isn’t a utility (see the latest net neutrality ruling for a good example). And yet, I challenge any of you to live without it.

I’m trying that now and it’s not going well. Instead of updating my good old now unsupported but perfectly capable (for even above average use) MBP to a new one with questionable value given the price, I decided to try using just my iPhone 6 and very fast mobile connection for a while. Apple still won’t let me update my iOS over this connection, so I’m increasingly at risk, which forces me to consider paying Comcast again (no other choice of isp), which then will subject me to throttled speeds at their whim and force me to upgrade home networking hardware. Tethering doesn’t help either since some sites apparently won’t function the same over a mobile connection (despite its 30Mbps download and 20Mbps upload speeds), and besides the no longer updatable MBP is getting risky to use.

The only choice I appear to have is to pay whatever they ask or go non-digital. No email, brick banks, etc... Is this realistic? With every year that passes it’s clearer the answer to this question is no, which means UNEQUIVOCALLY that digital life (i.e., the Internet and basic devices that access it) has become essential to life itself. As such, both industries require regulation on behalf of the government to protect us from having to buy new, overpriced products and services just to survive.

The greed and hubris in the tech industry now rivals any other in history. They’re worse than the Pharma Bro - at least he was only extorting a tiny percentage of the population. No, these guys (and it is almost only guys) are at more of a Borgia papal level of greed and control. And it now appears that for the foreseeable future, it’s only going to get worse.
1. You can update your IOS version over wifi at an apple store or possibly over wifi at other places --ie the public library.
Although personally I am glad now i stayed at 10.2 for one of my phones.
2. I kept my macbook 2008 for 8 years (I still use it for some things!). But then used an iPad air with keyboard increasingly for travel until I finally upgraded the mac. If your usage is primarily word processing etc you can get away with an iPad air or iPad air 2 with some workarounds.If the iPad is 9.7 inches or smaller, ms office will be free. If you want to update your mac unofficially, the macrumors forums have some hacks, look around.
3. I primarily use brick banks still as I don't trust the internet.
4. I agree with you the internet should be regulated. And also apple devices are too high priced mostly for my budget. I try to get the cheaper devices (a new SE for example is a steal at less than $200); apple has lowered the price of one model of iPad but seems to have some tradeoffs. Depending on your use case, I might look for a 2016 MacBook which I saw somewhere for $800 plus recently but be careful here as there is only one port so that can be annoying if you use a lot of external drives which sometimes I do. I think also AppleCare plus is a must on the new macs as if one key breaks, a whole bunch of attached items have to be replaced, which is ridiculous. So I don't know if I will use my MacBook pro after 3 years because of this, I was lucky to get a big discount and don't know what I will do in the future.
 
I want to think about this another way. Apple goes out of there way to tell us, how fast their devices are. How they are twice as fast as last years model, etc. Speed is a MAJOR selling point.

They have now admitted, that the way they engineered their devices, they can only maintain that speed for a year. Isn't there any sort of reasonable assumption, that the advertised speeds should be available for some sort of reasonable lifetime of the product... As purchased... At an apple store on day one.

Yeah I was trying to make this point in another thread as well. I feel it's only a matter of time before we find out this is widespread across their other devices as well smh

Edit: Another point beside maintaining that speed for a year, what if the new devices are only running faster because they have newer batteries in them?
 
It wasn't just the 6S and never was. Apple knew this - all versions past the 6 were defective. Including the 7-8 and even the X. They tried to cover it up with a software implementation that also just conveniently helped their sales while saving face with the public.

They will lose billions of dollars, and the settlement will be one of the largest of all-time. Cook is out as CEO (not yet - that would look bad for the lawsuits). About a year or so, maybe.

Fascinating. Every single thing you just said is false.
 
Exactly, so nobody suspects the battery. It wasn't even on the table as a possible option for causing slowdowns, despite it actually being a very likely contender after all.

It's too bad that nobody knew, apparently not even the Apple Genius technicians.

Geniuses are floor sales staff,, they wouldn't have known even if u asked them,,, only the engineering team i bet and kept to only those select people. But some may have if they had reports.
 
I'm sure the lawsuits will continue. The lawyers want to get paid.

The price drop for one year should give enough time for those affected to have a battery replacement.

Well, it's a lesson for Apple.
1. They probably need to scrutinize their battery sourcing
2. They already did it on the Mac, by giving user a warning of battery needing service. I'm sure Apple wanted iOS to be more appliance-like, but not informing users of certain changes in their devices' behavior bite them back. At least allow the type of diagnosis that the Genius people can do to user (in a user friendly way, of course). This will tell user their batteries' wear level.
 
I just can’t @ people trying to defend Apple on this... Slower phones drive people to early upgrades and Apple to greater profits. “But Apple only slowed down your phone for your own benefit”... my @$$
 
they already exist and have since the iPhone 4. which is part of why this claim that Apple wasn't changing batteries so folks would have to buy a new iPhone is BS.

Sorry, I meant an iPhone design where the customer can just swap out the battery themselves, Just pop off the cover.

I think there actually was a phone case that used to mount cell phone batteries on the back so you can charge up your iPhone whenever you needed.
 
I just can’t @ people trying to defend Apple on this... Slower phones drive people to early upgrades and Apple to greater profits. “But Apple only slowed down your phone for your own benefit”... my @$$

Phones that just randomly shut off would drive even MORE people to upgrade. Yet Apple chose to slow the device down instead of letting it randomly shut off.
 
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It wasn't just the 6S and never was. Apple knew this - all versions past the 6 were defective. Including the 7-8 and even the X. They tried to cover it up with a software implementation that also just conveniently helped their sales while saving face with the public.

They will lose billions of dollars, and the settlement will be one of the largest of all-time. Cook is out as CEO (not yet - that would look bad for the lawsuits). About a year or so, maybe.
LOL!! What will you say when this doesn’t happen?
 
The way I read Apple's statement...

"We are still going to slow down your device and force you to upgrade. But instead of hiding the intent from you, we are going to be more transparent to effectively soften the blow when it comes time for you to upgrade."
 
LOL!! What will you say when this doesn’t happen?
And will he be saying it in Russian?
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The way I read Apple's statement...

"We are still going to slow down your device and force you to upgrade. But instead of hiding the intent from you, we are going to be more transparent to effectively soften the blow when it comes time for you to upgrade."

Instead of slowing it down they can just let it randomly shut off. Then everyone will be happy.
 
Batteries die. Its a thing. They should not offer free replacements unless under warranty.

I’m not arguing that. My beef is the purposeful slowing down of older phones because of degrading batteries.

Replace all affected batteries = no iPhones slowing down. Why should the consumer suffer by paying more to use their phone as it was intended. Nowhere does it say performance will slow down when you are buying the phone.
 
“For years”? iOS 10.2.1 was released on Jan 23 2917 and only affected the iPhone 6 and 6S. Before that, your dying device was your own issue only. The iPhone 7 was added to the same feature recently.

Given the above, please explain how this has been happening for years?

Having said that, Apple have messed up handling this one as people just see “slowing down old device” and make stupid assumptions. Given that battery health information is available in the OS (third party apps can access it), that information should have been visible ages ago, the throttling should be optional and a dirty great message should have been displayed at the time.

Let's not even pretend this only started happening with iOS10. Pleeeze!
 
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