Sorry folks, Headline in USA Today and Senator Rubio's comments got under my skin, I know this topic has been beaten to a pulp, at least Apple is going to improve their battery monitoring in the next iOS so we can all breath a little easier.
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Apple to Offer $29 iPhone Battery Replacements, More Battery Health Info in iOS
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What's your point? I am disappointed in the extreme performance drop because of the battery and the design flaw that causes the touch IC to fail. Apple has been well aware of both and refused to do anything about it. I have taken extremely good care of my 6+ and I was counting on it to last me at least a year longer.
0 insider information, what i'm saying is that optimising either for reliability or package size is a trivial industry decision, with trivial solutions.
Yes, but we also have bigger screen, more powerful processors, mode components etc etc
If this was the case, we should be getting longer battery life
I don't dispute that, we just don't know the quality of the battery inside iPhones.
This opinion piece on Computerworld discusses the Apple media release on the scandal.
https://www.computerworld.com/artic...iasco-clear-and-not-in-the-way-it-wanted.html
Apple hasn't addressed those users who upgraded their iPhone 6s or SE, at a high cost, when a low cost battery replacement would have sped their phones back up. My conclusion on Apple's PR response is that it has put them in a worse position with those who bought new iPhones in 2017 due to their old ones slowing down because we're left wondering "why didn't Apple tell us this before"?
https://www.computerworld.com/artic...iasco-clear-and-not-in-the-way-it-wanted.html
Apple hasn't addressed those users who upgraded their iPhone 6s or SE, at a high cost, when a low cost battery replacement would have sped their phones back up. My conclusion on Apple's PR response is that it has put them in a worse position with those who bought new iPhones in 2017 due to their old ones slowing down because we're left wondering "why didn't Apple tell us this before"?
Has there been any discussion on how iOS products also slow down noticeably in the two weeks to week before an iOS update is due to be released? The slowness continues to force the user into updating to hopefully resolve the speed/sluggish issue. After the iOS update surprise surprise the iOS unit works as it did before being slowed down.
Apple this afternoon addressed customer concerns about an ongoing controversy over power management features in older iPhones, pledging to introduce more detailed information about battery health and reducing the price of battery replacements for all of 2018.
In a letter explaining its policies, Apple apologizes for the misinformation that's been spread and says that it would never "intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades."
At issue is a power management feature that was initially introduced in iOS 10.2.1 in the iPhone 6 and the iPhone 6s, which was implemented to prevent unexpected shutdowns due to high power draw peaks. Apple's lack of clarity about the feature has led to a number of lawsuits being filed in recent days claiming that Apple is purposefully slowing down older iPhones.
Apple explains the situation and the aging of batteries both in the letter and in a new support document.These power management features are implemented in the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, and iPhone 7 Plus, and will be added to future iPhones as required. They kick in when the battery begins to degrade and can be fixed with a new battery.
Apple says it began to receive feedback this fall from customers who were seeing slower speeds, which it initially thought might be due to software updates and minor bugs in iOS 11, but it now believes the continued chemical aging of the batteries in older devices is at fault.
To allay customer concerns and address recent customer feedback, Apple says it will implement several changes.
- The price for out-of-warranty iPhone battery replacements is being dropped from $79 to $29, starting in late January and lasting through December 2018. Apple plans to provide more information on the price drop in the near future, but it will apply to anyone with an iPhone 6 or later whose battery needs to be replaced.
- In early 2018, an iOS update will introduce new features to give users more visibility into the health of their iPhone's battery, so they can clearly see whether the state of the battery is affecting performance.
Apple says its team is also always working on ways to make the user experience better, including how performance is managed to avoid unexpected shutdowns as batteries age.
Article Link: Apple to Offer $29 iPhone Battery Replacements, More Battery Health Info in iOS
[doublepost=1514592477][/doublepost]
Apple this afternoon addressed customer concerns about an ongoing controversy over power management features in older iPhones, pledging to introduce more detailed information about battery health and reducing the price of battery replacements for all of 2018.
In a letter explaining its policies, Apple apologizes for the misinformation that's been spread and says that it would never "intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades."
At issue is a power management feature that was initially introduced in iOS 10.2.1 in the iPhone 6 and the iPhone 6s, which was implemented to prevent unexpected shutdowns due to high power draw peaks. Apple's lack of clarity about the feature has led to a number of lawsuits being filed in recent days claiming that Apple is purposefully slowing down older iPhones.
Apple explains the situation and the aging of batteries both in the letter and in a new support document.These power management features are implemented in the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, and iPhone 7 Plus, and will be added to future iPhones as required. They kick in when the battery begins to degrade and can be fixed with a new battery.
Apple says it began to receive feedback this fall from customers who were seeing slower speeds, which it initially thought might be due to software updates and minor bugs in iOS 11, but it now believes the continued chemical aging of the batteries in older devices is at fault.
To allay customer concerns and address recent customer feedback, Apple says it will implement several changes.
- The price for out-of-warranty iPhone battery replacements is being dropped from $79 to $29, starting in late January and lasting through December 2018. Apple plans to provide more information on the price drop in the near future, but it will apply to anyone with an iPhone 6 or later whose battery needs to be replaced.
- In early 2018, an iOS update will introduce new features to give users more visibility into the health of their iPhone's battery, so they can clearly see whether the state of the battery is affecting performance.
Apple says its team is also always working on ways to make the user experience better, including how performance is managed to avoid unexpected shutdowns as batteries age.
Article Link: Apple to Offer $29 iPhone Battery Replacements, More Battery Health Info in iOS
Every post I quoted was in reference consumers not paying for a worn out battery. Not sure what you read here. I made no comment regarding Apple refusing to replace batteries either so again not sure what you mean there.
- No Reason to have to Pay for a New Battery!
- $29 is not cheap (why should the consumers pay for Apple screw up?).
- Should be a free replacement.
- So consumers should pay them more money for their mistake?
https://www.apple.com/iphone-battery-and-performance/
https://support.apple.com/en-us/HT208387
As to why previous models not affected, well only Apple would know for sure but I suspect the larger screens and more powerful CPU's/GPU's could be the reason. (started with the iP6) The fact is Apple determined why phones were shutting down randomly and addressed it. I do think they could have been more transparent but if you read and understand they are not slowing down the devices all the time or just because they are last years models but just under certain circumstances and at certain times to prevent random shutdowns.
What about battery replacements for iPhone 5? No mention of a iPhone 5 but my wife still uses one and I’m sure with a new battery it would still operate very effectively.
Apple this afternoon addressed customer concerns about an ongoing controversy over power management features in older iPhones, pledging to introduce more detailed information about battery health and reducing the price of battery replacements for all of 2018.
In a letter explaining its policies, Apple apologizes for the misinformation that's been spread and says that it would never "intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades."
At issue is a power management feature that was initially introduced in iOS 10.2.1 in the iPhone 6 and the iPhone 6s, which was implemented to prevent unexpected shutdowns due to high power draw peaks. Apple's lack of clarity about the feature has led to a number of lawsuits being filed in recent days claiming that Apple is purposefully slowing down older iPhones.
Apple explains the situation and the aging of batteries both in the letter and in a new support document.These power management features are implemented in the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, and iPhone 7 Plus, and will be added to future iPhones as required. They kick in when the battery begins to degrade and can be fixed with a new battery.
Apple says it began to receive feedback this fall from customers who were seeing slower speeds, which it initially thought might be due to software updates and minor bugs in iOS 11, but it now believes the continued chemical aging of the batteries in older devices is at fault.
To allay customer concerns and address recent customer feedback, Apple says it will implement several changes.
- The price for out-of-warranty iPhone battery replacements is being dropped from $79 to $29, starting in late January and lasting through December 2018. Apple plans to provide more information on the price drop in the near future, but it will apply to anyone with an iPhone 6 or later whose battery needs to be replaced.
- In early 2018, an iOS update will introduce new features to give users more visibility into the health of their iPhone's battery, so they can clearly see whether the state of the battery is affecting performance.
Apple says its team is also always working on ways to make the user experience better, including how performance is managed to avoid unexpected shutdowns as batteries age.
Article Link: Apple to Offer $29 iPhone Battery Replacements, More Battery Health Info in iOS
SHUSH YA MOANING PEOPLE!
Dont worry we will be all stuffed when apple solder the upcoming iPhone batteries to the logic board for more space, and no one but apple could ever replace it!
Obviously then glue down display and no screws! this will be magically needed and bragged by apple for the water tight iPhone guff that everyone wants, but in-fact will be a perfect opportunity to charge £££££££££££ for a battery service or your phones screwed or throttled so COUGH UP BOYS AND GIRLS.
Welcome to throw away devices and the cloud, prepare to replace your iPhone every year once apple fit duff batteries that are inaccessible to third party repair companys!
I aint a fan other ether side, but this is the way stuff is going and its dreadful! I miss the days you could actually repair, upgrade and make good as new!
People can shout me down as madness but watch this space...
Dont worry we will be all stuffed when apple solder the upcoming iPhone batteries to the logic board for more space, and no one but apple could ever replace it!
Obviously then glue down display and no screws! this will be magically needed and bragged by apple for the water tight iPhone guff that everyone wants, but in-fact will be a perfect opportunity to charge £££££££££££ for a battery service or your phones screwed or throttled so COUGH UP BOYS AND GIRLS.
Welcome to throw away devices and the cloud, prepare to replace your iPhone every year once apple fit duff batteries that are inaccessible to third party repair companys!
I aint a fan other ether side, but this is the way stuff is going and its dreadful! I miss the days you could actually repair, upgrade and make good as new!
People can shout me down as madness but watch this space...
The people who upgraded their phone now have a better model, with all the benefits of a newer phone. I think it’s hard to say that they got screwed when they now have a newer phone that is not only faster, but also has more features and functionality.
How do you put a price on the added utility that they received? Sure, they paid more, but it’s not like they didn’t get any benefits out of this arrangement. What is Apple supposed to do - refund them and let them keep the newer phone?
They are optimised for package size and not high draw that much is abundantly clear, for high draw package the iphone power requirement is minuscule and 500 cycle count target quite low.
Hmm.
It is close but misses two key points.
1) The throttle is an absolute necessity to stop users returning phones whose batteries fail within the warrenty period and to stop an erosion of user faith in Apple engineering as units fail outside of the warranty period.
2) The upcoming update needs to be clear about battery condition (it wont be) and have a toggle on the throttle (it won't). With those two options in the update, the avalanche of returns as people realise their batteries are goosed will be massive, which is the reason for this throttle in the 1st place.
He's right about the marketing. Apple's PR is awesome. However sometimes you can get to good for your own good......
Are you actually serious?
Thank you! I will check when they post more details. My SE is painfully slow since the ios update.
I don’t know about this, I think there’s still a solid point to be made. I went from having a great device with fast snappy typing that made the user experience transparent to having a device that was so sluggish it feels like there’s glue stuck to the screen. All overnight, just from updating the OS.
I think it was beyond reasonable for them to explain at least _why_ that happened, rather than have people like me just thinking “note to self: iOS updates are terrible and ruin a phone that was working fine. Never update again.”
Yes.
Someone who upgraded from say, a iPhone 6 or 6s to an iPhone 8 or iPhone X would had gotten numerous benefits beyond the faster speed, including better cameras, improved Taptic Engine and wireless charging. Not to mention that they can sell their older iPhone to help offset the cost of the newer iPhone, and some automatically upgrade every 2 years as part of their phone contract anyways.
How does one go about quantifying the benefits they have gained from using a newer phone, vs sticking with an older model and replacing the battery? It’s not like they paid solely just to have a better battery.
Besides, what should Apple do here? Offer to let them downgrade to an older model and refund the difference?
Throttle-gate will be Cooks legacy. Yay Jony, keep on cranking out thinner and thinner designs with insufficient battery capacity.
Apple this afternoon addressed customer concerns about an ongoing controversy over power management features in older iPhones, pledging to introduce more detailed information about battery health and reducing the price of battery replacements for all of 2018.
In a letter explaining its policies, Apple apologizes for the misinformation that's been spread and says that it would never "intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades."
At issue is a power management feature that was initially introduced in iOS 10.2.1 in the iPhone 6 and the iPhone 6s, which was implemented to prevent unexpected shutdowns due to high power draw peaks. Apple's lack of clarity about the feature has led to a number of lawsuits being filed in recent days claiming that Apple is purposefully slowing down older iPhones.
Apple explains the situation and the aging of batteries both in the letter and in a new support document.These power management features are implemented in the iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone 7, and iPhone 7 Plus, and will be added to future iPhones as required. They kick in when the battery begins to degrade and can be fixed with a new battery.
Apple says it began to receive feedback this fall from customers who were seeing slower speeds, which it initially thought might be due to software updates and minor bugs in iOS 11, but it now believes the continued chemical aging of the batteries in older devices is at fault.
To allay customer concerns and address recent customer feedback, Apple says it will implement several changes.
- The price for out-of-warranty iPhone battery replacements is being dropped from $79 to $29, starting in late January and lasting through December 2018. Apple plans to provide more information on the price drop in the near future, but it will apply to anyone with an iPhone 6 or later whose battery needs to be replaced.
- In early 2018, an iOS update will introduce new features to give users more visibility into the health of their iPhone's battery, so they can clearly see whether the state of the battery is affecting performance.
Apple says its team is also always working on ways to make the user experience better, including how performance is managed to avoid unexpected shutdowns as batteries age.
Article Link: Apple to Offer $29 iPhone Battery Replacements, More Battery Health Info in iOS
Craig Federighi and his team of weird mentality Apple engineers are embarrassing Apple very often these days.
That to me is a ridiculous proposition.
The aim of any compensation should be to ensure that the victim is at least in the same position as he was before the problem, not let him benefit or profit from it.
I see the rationale of being made to pay a nominal sum for a battery replacement. It keeps people honest and prevents every iPhone user from flooding the apple stores and requesting a battery replacement even when their phones don’t need one because “why not, it’s free”. Having to pay something means that only those who genuinely need a new battery will go to the Apple store to get one, keeping the crowds manageable.
The idea that they deserve to get a brand new iPhone, much less the latest model, out of this, is even more ludicrous.
You missed the point entirely. What about the users who enjoyed their iPhone 6/6S and WOULD NOT HAVE PAID THE MONEY to upgrade had they have known their device could be fixed by a simple $80 battery replacement?? Let’s be honest, other than photos, the new iPhones don’t do anything that different than the iPhone 6/6Plus. User experience is the same basically. I used my mother-in-law’s iPhone 6S Plus and was surprised by how quick the phone was still. Zero discernible difference in experience between the 8 Plus and 6S Plus other than camera. I’ve said many times in other threads, smartphones are at a point of diminishing returns. The only real gains will be made in software year to year.
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Wow. Defenders will defend.
Then they can pay the difference between the throttled 6/6s and the newer model they purchased because Apple throttled their phone.