We are about there now it seems. Can anyone but Apple replace a battery in the 8/X with glass backs? Anyone know? If phones become throwaway after one year they will need to greatly reduce the price.
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Apple to Offer $29 iPhone Battery Replacements, More Battery Health Info in iOS
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We are about there now it seems. Can anyone but Apple replace a battery in the 8/X with glass backs? Anyone know? If phones become throwaway after one year they will need to greatly reduce the price.
Frankly there is no good answer. However, arguing the customer benefited because they got a new phone just negates the fact that people bought phones many would not have purchased (I have 2 friends who specifically upgraded due to slow speed in their 6+ and 6s+).
My 6+ still works fine (thanks to a full replacement last year under Applecare). IMHO every iPhone since 6+ is just an iterative upgrade that doesn't effect my day to day use (the X is too small). Reality is smart phones just dont evolve as much as they used to (compare how massive the evolution was from 2g->6 vs 6->8)
I am pleased Apple is being sued, it deserves to be taken to town on this issue. Only shame is the lawyers will be the ones who profit from it.
They could sell the newer iPhone, go back to the older iPhone (they are still holding on to it, right) and replace the battery at the new, lower cost?
I just don’t see how they are entitled to a what is effectively a free upgrade to the latest iPhone model because of this.
I feel that Apple’s proposed solution is more than fair here.
Yep and pushing social agendas instead of technology. I’m still a huge fan of the product overall, but no one can deny Tim Cook isn’t even in the same league as Steve Jobs.
No, no downgrade. Problem is I did not need or want the benefits of a new phone. If I did , I would have dumped the 6 Plus for a 7 Plus. Fact is the 6 Plus did the job for me. Too late for Apple to do anything other than they are doing.
But to say I spent $800 I didn't want/need to but I got the benefits of the upgrade is not reasonable. And I pay cash, no finance or "phone a year" program. So for me, it hurt.
Yeah god forbid victims of scams benefits in any way, that would be horrible.
Well said. I am beginning to believe the endless forum posters who refuse to understand the simple premise of many people bought phones they didnt need (and are rightly mad) to buy are paid marketing/PR shills.
Do you give some a pass for not telling you what they were secretly going to your phone?
One doesn’t have to be in the same league as Steve Jobs to be a success. Tim Cook is his own man, so let him define his own legacy on his own terms, rather than trying to hold him up to impossible standards.
Well, if I could be scammed and somehow ended up in a better position than before I was scammed, is it really a scam?
They would not have upgraded if Apple had not throttled their phone. Apples solution is to appease the public, hoping the slew of lawsuits will go away. Apple ripped people off, and made them update phones that didn't need to be.
just give up, there is a contingent of people on this site who refuse to see that Apple did something so slimy it's something Samsung would do...
It depends.
My stance is still the same as from the start - Apple may have been remiss in not informing their users in clearer detail that they were using software fixes to slow down your phone, but that doesn’t make their actions any more malicious or less benign than they were.
The intent was to protect the battery and avoid unnecessary showdowns and the user experience problems that come with that. Not to trick users into upgrading sooner than they had to.
That some users took to upgrading their phones to work around this issue is an unfortunate incident, but not one I am going to rake Apple over the coals for.
Since they now have a newer phone anyways, I would say just enjoy it, rather than fret and obsess over the money you paid for it. Learn from this, move on, and we now know to replace our batteries should a similar issue occur in the future.
Oh, I can't bang my head on a wall any more.
Obviously you didn't spend $800 you didn't need to if Apple was more forthcoming of the issue in the first place like some of us did. Being you were not affected, why keep posting here since it is not relevant to you which means you are simply defending Apple because it's easy and didn't take a bite from you wallet?
Forget the "prevent the shutdown" spin. Mine wasn't close to have a battery issue when it was absolutely trashed performance wise with an update.
Banging head on wall. I have a headache. No getting through to those that didn't feel the real repercussion of this event.
So how do we go about proving intent?
I am on a 2-year phone contact, and I would have upgraded my iPhone every 2 years regardless of the state of my older phone. Not to mention I can also hand my older 6s down to someone else or sell it for a little cash to subsidise the price of the newer phone.
The end result is that I typically pay only a fraction of the actual full cost of a new iPhone.
How would you tell apart a consumer like myself from someone who would have held on his iPhone till the day it fell apart?
I have been reading the comments on this forum and there seems to be 3 possible scenarios:
1. there is a defect with the battery and apple is trying to hide it.
2. There is nothing wrong with the battery. apple has been slowing down phones to encourage upgrades, but then use battery as an excuse once they were caught.
3. Batteries degrade over time and apple was just slowing down phone to prolong battery life and prevent unexpected shutdown. apple had good intention but made the mistake of not telling the people to replace their battery and not informing them about the throttling.
but one question remains is that how can a tech company as big and as successful as apple overlook something as simple as notifying users to replace their battery and notify them about the throttling. this just adds more fuel to support scenarios number 1 and number 2.
1. there is a defect with the battery and apple is trying to hide it.
2. There is nothing wrong with the battery. apple has been slowing down phones to encourage upgrades, but then use battery as an excuse once they were caught.
3. Batteries degrade over time and apple was just slowing down phone to prolong battery life and prevent unexpected shutdown. apple had good intention but made the mistake of not telling the people to replace their battery and not informing them about the throttling.
but one question remains is that how can a tech company as big and as successful as apple overlook something as simple as notifying users to replace their battery and notify them about the throttling. this just adds more fuel to support scenarios number 1 and number 2.
What legacy is that? Mr Miserly who seems to judge his value solely on shareholder price about sums it up for me. Cutting left right and centre while pushing prices up and neglecting multiple Mac models.
That's Apple problem. If someone shows that they had 6/6s and purchased a new phone, then they should be compensated.
To offer a different perspective. I don’t see expecting Apple to give what is essentially a new and free iPhone as a fair and equitable solution either. Which is what some people here (not yourself) seem to be trying to do. Turn an unfortunate incident into an opportunity for gain and profit.
Well, some people are concerned about what they spend, the overall value of the product and what life they can get from the product for their dollars.
Some, as yourself from what I read, accepts the extra $40 a month or so as a "required" expense so you want the new model with your perpetual payments (which is the definition of paying only a "fraction" of a new phone). But not me. I do not wish to consider a phone a monthly expense I will have until I'm dead and buried.
Different financial priorities. But don't knock those that don't see the value of a "forced" upgrade and it's new features.
I stand to benefit from your proposed arrangement; and even I see how unrealistic it is.
And you are wrong. It’s everyone’s problem, and the more you want to force through an unreasonable solution that is clearly unfeasible for Apple to carry out, the less likely you are going to actually see it get implemented, and the only people who are going to lose in the end are the consumers themselves, not Apple.
What I see Apple could do is take back the newer iPhone, reimburse the difference (with maybe penalties if the phone is no longer in mint condition), and offer to replace the battery on their older iPhone 6/6s for free, if they can still produce it.
What happens then if the user can’t produce the older, original iPhone for battery replacement?
It’s a lot more work, but also more fair to everyone. You are essentially hoping that Apple will eat the loss in return for preserving consumer goodwill. I feel they don’t have to.
I am on a 2-year phone contract, not the annual upgrade system. I upgrade every two years because here in Singapore, I get a 40% discount off my monthly phone bill because I am a civil servant, and I enjoy certain continued subsidies when I recontract.
Not saying I am insensitive to people with different financial priorities, I just see the situation as a lot more nuanced than just “Apple deliberately slows down your phones to trick you into upgrading and they need to pay for this”.
That’s what I am not seeing here. Nuance. Perspective. Just me vs Apple.
The problem is it is not on “old” phones. Old phones are considered how old? This is happening on a phone that is less than one year to a year. After one year it is considered “old” after paying $800+ ? So you pay $800+ each year if you upgrade every year for the new one. If on contract the phone is expected to last for at least two to three years as you pay for it...? It is about choice, but if they intentionally slow it down, then it tricks people to upgrade and that is the question that is in the class action suit.
If the battery just died, then people would replace it. It would show Apple uses cheaper batteries and would not be good for image. After a year, it should not just die for the prices that people are paying. Apple is using cheaper batteries that degrade quickly and wrote code to compensate for it. Ok, if this is a cheap product, but this is considered a premium product. Replacing the battery is cheaper than buying a new phone.
They are getting hit with trying to save manufacturing costs on cheaper batteries to maximize profits and got caught. Or...in the worst case planned obsolescence which they have been accused of for some time.
This could end up being the straw that broke the camel’s back. Apple’s quick response (not normal) is also something that brings question because they understand this could get out-of-hand due to courts looking to bring down the strong man mentality. This could grow to be a major problem for Apple....
You are trying too hard to defend Apple.
Done arguing with you. You are obviously an Apple defender and their is no point. Apple lied to thier consumer, it's now time they pay a price for that.