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And are you saying you have not benefited from the newer features of the phones you upgraded to at all? None?

Not to mention the slowdown only began at the end of last year / start of this year with ios 10.2.1. So any slowdowns you experienced prior to this would not have been because of this issue.

It is not about being benefited from new feature or not. Not all people would want upgrade because of new features. My wife could care less about FaceID or A11 chip. She is using SE and she isn't happy about performance. If she upgrade because this man made slowness and Apple is not upfront about the issue. She could upgrade and not happy about it. She really doesn't care about FaceID. She would replace the battery if that is the problem.

Whatever, she is now using Huawei phone. I will wait and see what Apple would do regard with 29 dollars battery replacement.
[doublepost=1514604810][/doublepost]
Yeah, because tons of people continue to support and buy products from a completely out-of-touch company out of charity, right? Rather than because they are genuinely making products which appeal to, and which resonates with their users?

No one is saying Apple does not makes great hardware. But not everyone like Apple's big brother attitude. Apple is like the king that deciate what is right or wrong.

I no longer use Apple products because I feel Apple always force its thinking to me without give any options.

To say Apple is out of touch is fair, Apple should leave the choices to users. It is up to users to decide.

P.S Microsoft sells billions copies of Windows. Based on your reasoning, Microsoft must be genuinely making products which appeal to, and which resonates with their users?
 
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Let me ask this. Would they have upgraded if their device kept randomly shutting down in the middle of phone calls or sending email or using maps for directions? I suspect anyone who is so bent out of shape because a 2 or 3 yr old phone slowed down a few milliseconds would most certainly upgrade if it kept shutting down completely yes?
Then why is the iPhone 7 being throttled? It's not 2 years old.
 
Apple doesn’t use any different battery technology. Lithium ion batteries are the same all over the planet and we’ve been using the same battery technology since at least the last decade. That includes phones, laptops and even battery operated cars. Apple is the only consumer manufacturer that gets scrutinised for everything. I’ve had android devices that died suddenly.

Battery tech has come along way from 10yrs ago. Maybe do a little research

My S0 Apple Watch battery is slow and the battery life sucks after 3 years too.

Is this apples fault too? Can they replace the battery for $29 instead of $79?!

My battery and Apple Watch speed is supposed to last forever like the day I bought it!

#internetangry

Speed should stay constant throughout the batteries life. Capacity is something different

They are also not dependent on over 70% revenue from one product .....

And who's fault is that???

Spot on . Best interest for the customer would be to inform them that their battery needs replacing , and can be down for $79.

Though it sounds like this might have been a very wide spread issue , so to avoid a recall or raise awareness, some bright spark came up with an idea how to prevent the issue from surfacing by reducing power draw depending on how bad the battery way .

Win for Apple.

1. Avoid a mass recall
2. No one would ever find out
3. Users would assume devices were slow due to old age and it was time to upgrade .

And now it gets cloudy, you are training your users to the fact that iPhones get slow over time, and they are willing to upgrade, so you use this only for the troubled 6S .... or do you make it widespread and let the phone drop in performance based on a battery you know will die. Apple went wide spread .

My thoughts are that it was a patch to avoid a mass recall, and ended with greed making it a mechanism for iPhones to slow down moving to upgrades, cause the users had no issues with it when it happened on mass with the 6S...... yup....us the users.... accepted it, and Apple thought , what the heck, let's milk this.... my theory and sticking to it :p

I agree with them trying to skirt a recall issue

A design flaw to which there is no perfect solution until Tony stark releases the arc reactor to the public.

Then they should of left it alone and not done anything

It depends.

My stance is still the same as from the start - Apple may have been remiss in not informing their users in clearer detail that they were using software fixes to slow down your phone, but that doesn’t make their actions any more malicious or less benign than they were.

The intent was to protect the battery and avoid unnecessary showdowns and the user experience problems that come with that. Not to trick users into upgrading sooner than they had to.

That some users took to upgrading their phones to work around this issue is an unfortunate incident, but not one I am going to rake Apple over the coals for.

Since they now have a newer phone anyways, I would say just enjoy it, rather than fret and obsess over the money you paid for it. Learn from this, move on, and we now know to replace our batteries should a similar issue occur in the future.

I call BS.. I'm willing to bet that the first thing out of their mouth was we can make money with this too. Some will upgrade and some won't but they got caught..

I agree a price should be paid.

Where we disagree (rightfully), is just how onerous that price ought to be. And I feel that a number of the penalties being suggested here are simply untenable and unrealistic. At what point does it stop being about justice for the consumer and full out revenge just to assuage your wounded egos?

And if this was Joe Blow off the street that did this he'd be in jail.. Maybe apple should be hit with " THEFT BY DECEPTION "


James
 
I just asked Apple if they would refund the $50 ($79 down to $29) from my recent iphone 6 battery replacement, and guess what they said ... NOPE! They said check back again in late Jan 2018.
[doublepost=1514608467][/doublepost]Has anyone read the Anandtech breakdown of the iOS changes that were made to implement these battery "saving" features (?)...

https://www.anandtech.com/show/12197/apples-issues-updated-statement-on-battery-ageing

I imagine changes this invasive would require a massive software engineering effort -- they had to have known about this problem for many months, if not a year or longer. Or possibly, throttling could have already been baked right into the main fabric of iOS... hmm.
 
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Yeah, because tons of people continue to support and buy products from a completely out-of-touch company out of charity, right? Rather than because they are genuinely making products which appeal to, and which resonates with their users?

I reckon if they had put a monkey in charge of the company since Steve Jobs passed away they wouldn't have made any less profits. The momentum they had with the iphone was simply unstoppable. My gut feeling is that they could have made a LOT more money and gained a LOT more market share if they had not cut so many pro products and had just a slightly less greedy pricing strategy. Pro products could have co-existed creating happy pro (real pro that is) customers that then attracts the mass market (look at Canon and Nikon and now Sony for example). I don't think it's out of court that they could have had a Windows toppling level of market share by now had they had a more astute management team IMO.
 
They are just arrogant sometimes. How could they not expect backlash.


But people are stupid, many people it seems, like suing apple for their battery , anything for a buck from the ambulance chasers I guess. The contacts I have in the telco stores there are dozens of people that come in every day with pixel phones, samsung, HTCs and the complaint... "hey my phone has 40% battery and it shuts down", "hey my phone keeps crashing all the time", cause those phones are 18 months to 2 years plus old they exhibit the same issue, but instead of the CPU being throttled, they just suck juice from the old battery as fast as it can, and the battery cant perform, and so the phone crashes, or shuts down. I don't see people loosing their goddamm minds over that. I don't see law suits over that, and they cost just as much to replace the battery as Apple. The customers also say the same thing, I upgraded the OS now it runs slower, its samsung, they want me to buy a new phone, so they made my old phone slower. When its more like there is more higher demanding operations in the new OS and your old samsung cant perform as well. Just like computers .. funny that... when you upgraded to windows 95 on your 386... wow it took and hour just to load the OS.. didn't see people loosing their minds over that, or wanting to sue.

People need to get a grip, and realise not everything is a conspiracy, many of us in the tech industry have been dealing with these issues for decades. Computers age, new operating systems will push older hardware to the limit, to the point when you have to upgrade at some point. this has been tech for 70 years or more, deal with it.

Yea sure Apple should have been more transparent, and made battery replacement cheaper (now done), but id rather my phone work, than shut down and crash all day. As for all the complaints, go back to smoke signals.
 
I have been reading the comments on this forum and there seems to be 3 possible scenarios:

1. there is a defect with the battery and apple is trying to hide it.

2. There is nothing wrong with the battery. apple has been slowing down phones to encourage upgrades, but then use battery as an excuse once they were caught.

3. Batteries degrade over time and apple was just slowing down phone to prolong battery life and prevent unexpected shutdown. apple had good intention but made the mistake of not telling the people to replace their battery and not informing them about the throttling.

but one question remains is that how can a tech company as big and as successful as apple overlook something as simple as notifying users to replace their battery and notify them about the throttling. this just adds more fuel to support scenarios number 1 and number 2.

Because they don’t really want us to replace any battery

Which is one of the reasons why they became this big . Designing Throw away items contributes to fuelling growth
 
Yeah, because tons of people continue to support and buy products from a completely out-of-touch company out of charity, right? Rather than because they are genuinely making products which appeal to, and which resonates with their users?
The fact that people buy goods from someone or somewhere sleazy doesn't mean that they shouldn't be taken to task. Secondly, the fact that people buy goods from someone or somewhere doesn't mean that the seller isn't sleazy.
The iPhone appeals to me. If it turned out that Apple had been guilty of using child labour for years and covered it up doesn't necessarily mean I'd stop buying their goods.
See how reality works?
[doublepost=1514610969][/doublepost]
But people are stupid, many people it seems, like suing apple for their battery , anything for a buck from the ambulance chasers I guess. The contacts I have in the telco stores there are dozens of people that come in every day with pixel phones, samsung, HTCs and the complaint... "hey my phone has 40% battery and it shuts down", "hey my phone keeps crashing all the time", cause those phones are 18 months to 2 years plus old they exhibit the same issue, but instead of the CPU being throttled, they just suck juice from the old battery as fast as it can, and the battery cant perform, and so the phone crashes, or shuts down. I don't see people loosing their goddamm minds over that. I don't see law suits over that, and they cost just as much to replace the battery as Apple. The customers also say the same thing, I upgraded the OS now it runs slower, its samsung, they want me to buy a new phone, so they made my old phone slower. When its more like there is more higher demanding operations in the new OS and your old samsung cant perform as well. Just like computers .. funny that... when you upgraded to windows 95 on your 386... wow it took and hour just to load the OS.. didn't see people loosing their minds over that, or wanting to sue.

People need to get a grip, and realise not everything is a conspiracy, many of us in the tech industry have been dealing with these issues for decades. Computers age, new operating systems will push older hardware to the limit, to the point when you have to upgrade at some point. this has been tech for 70 years or more, deal with it.

Yea sure Apple should have been more transparent, and made battery replacement cheaper (now done), but id rather my phone work, than shut down and crash all day. As for all the complaints, go back to smoke signals.
Very simplistic post.
 
I have been reading the comments on this forum and there seems to be 3 possible scenarios:

1. there is a defect with the battery and apple is trying to hide it.

2. There is nothing wrong with the battery. apple has been slowing down phones to encourage upgrades, but then use battery as an excuse once they were caught.

3. Batteries degrade over time and apple was just slowing down phone to prolong battery life and prevent unexpected shutdown. apple had good intention but made the mistake of not telling the people to replace their battery and not informing them about the throttling.

but one question remains is that how can a tech company as big and as successful as apple overlook something as simple as notifying users to replace their battery and notify them about the throttling. this just adds more fuel to support scenarios number 1 and number 2.

If it's option 2, then APPL must have a secret division, would love to be a fly on the wall in there.

Personally I think they do have secrets (naughty) we may never know about.
 
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I reckon if they had put a monkey in charge of the company since Steve Jobs passed away they wouldn't have made any less profits. The momentum they had with the iphone was simply unstoppable. My gut feeling is that they could have made a LOT more money and gained a LOT more market share if they had not cut so many pro products and had just a slightly less greedy pricing strategy. Pro products could have co-existed creating happy pro (real pro that is) customers that then attracts the mass market (look at Canon and Nikon and now Sony for example). I don't think it's out of court that they could have had a Windows toppling level of market share by now had they had a more astute management team IMO.
I personally feel that given Apple's push into wearables, it's understandable that the Mac side of things got neglected, as wearable technology like AirPods and the Apple Watch has more in common with the iPhone than the Mac. All other things equal, Apple has only so much manpower and engineering resources at their disposal, and retaining more people to work on the Mac means fewer people to work on other products.

There's always an opportunity cost involved no matter what decision Apple makes.

I don't think Apple will completely drop the Mac anytime soon, given that in the very least you need the Mac to create iOS apps, but as the Mac becomes an increasingly niche part of Apple's business model, expect it to get comparatively less attention.

Times change, Apple too has changed in keeping with the times, and as with any shift in priorities, there are always winners and losers.
 
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If it's option 2, then APPL must have a secret division, would love to be a fly on the wall in there.

Personally I think they do have secrets (naughty) we may never know about.
No need for a secret division. It's what happens at large companies the world over. Lots of deficiencies and cover ups are discussed but still go to market. Why, well the cost of fix or re-engineering a product is balanced against the level and length of return they are likely to get from sales, the bad press they may get and any risk to health/life.
Things like this WILL have been discussed at board level.
 
[doublepost=1514610969][/doublepost]
Very simplistic post.[/QUOTE]


where is it wrong? the entitled generation need to grow up and accept laws of physics and the way computers and operating systems work, to keep carrying on like pork chops is like complaining about the sun comming up.

Most people upgrade their computers every 3-5 years, dont see laws suits over latest mac os makes my 2012 imac run slow (which it does). Add a battery in the mix and now you have the current issue. This is such a mountain over a molehill. whats wrong with people, I have replaced batteries all the time, like every 18 months, big deal get over it! Again go back to tin cans with string. There are far bigger issues in the world. Such a 1st world issue. over it!
 
[doublepost=1514610969][/doublepost]
Very simplistic post.


where is it wrong? the entitled generation need to grow up and accept laws of physics and the way computers and operating systems work, to keep carrying on like pork chops is like complaining about the sun comming up.

Most people upgrade their computers every 3-5 years, dont see laws suits over latest mac os makes my 2012 imac run slow (which it does). Add a battery in the mix and now you have the current issue. This is such a mountain over a molehill. whats wrong with people, I have replaced batteries all the time, like every 18 months, big deal get over it! Again go back to tin cans with string. There are far bigger issues in the world. Such a 1st world issue. over it![/QUOTE]
Post 903. Apple knew about this from day one probably from the second gen iPhone. Waaaaaay before this just blew up. To suggest that people need to accept physics is just ridiculous. Apple made a bet on a certain level of performance/longevity and this time their horse tripped as it passed the finish line.
If you're over this big issue I'm sure you can find a more constructive way to spend your time than on this forum.

One thing I am confused about is the pork chops line.
 
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£29 is still too much in my opinion. Just offer it for free to phones that are affected (battery test in apple store).

Can’t believe this actually turned out to be true. My faith in apple has dropped somewhat. What other tactics are they doing behind the scenes?

$29 is not cheap (why should the consumers pay for Apple screw up?). Apple are the cheap ones here. Once again they admit a design flaw and refuse to properly address it. The free battery replacement for a few years would have been the adequate solution but we will get there. Give Apple another week.

You could have a phone that has a replaceable battery, and the cost of that battery might be $29 and more. This is something that affects anyone who keeps his / her phone more than 2 years.

When the OS of a phone can no longer be updated and the battery fails to provide a particular period of use without being recharged, it may be time to get a new battery. Before plunking down hundreds of dollars for a new phone, it might be wise to replace the battery.

Some phones have software that allows the user to select battery-saving options to optimize / extend battery life. I don't take that route since I have access to a charger any time I need to do so.
 
No need for a secret division. It's what happens at large companies the world over. Lots of deficiencies and cover ups are discussed but still go to market. Why, well the cost of fix or re-engineering a product is balanced against the level and length of return they are likely to get from sales, the bad press they may get and any risk to health/life.
Things like this WILL have been discussed at board level.

Sure, things like this WILL have been discussed at board level, I do not doubt that. On a side note fair play to Tim Cook for still coming across as totally honest.

However, I still believe there is a secret division at AAPL if its Option 2 mentioned previously.
 
Check the cycles and other details with Coconut. If you think it doesn't hold up, you should go to the nearest Apple Store and have them do the diagnostics. With the price of just $29, I think it isn't so bad as it was before.

Thanks for the info on the app, I used it to check my phone, a 6 Plus. It shows:

1% Battery Wear Level - "No Need to Worry About Your Battery"

Yet my phone is noticeably slower than it used to be. I am calling BS, based on the app results my phone's battery is fine and it should not be throttled. I have also not had any unexpected shutdowns.
 
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where is it wrong? the entitled generation need to grow up and accept laws of physics and the way computers and operating systems work, to keep carrying on like pork chops is like complaining about the sun comming up.

Most people upgrade their computers every 3-5 years, dont see laws suits over latest mac os makes my 2012 imac run slow (which it does). Add a battery in the mix and now you have the current issue. This is such a mountain over a molehill. whats wrong with people, I have replaced batteries all the time, like every 18 months, big deal get over it! Again go back to tin cans with string. There are far bigger issues in the world. Such a 1st world issue. over it!
Post 903. Apple knew about this from day one probably from the second gen iPhone. Waaaaaay before this just blew up. To suggest that people need to accept physics is just ridiculous. Apple made a bet on a certain level of performance/longevity and this time their horse tripped as it passed the finish line.
If you're over this big issue I'm sure you can find a more constructive way to spend your time than on this forum.

One thing I am confused about is the pork chops line.[/QUOTE]

dont be confused, use google its on the internet, you might have heard of it ;-)

I thought you might find this useful..

https://wordworry.wordpress.com/2012/02/25/316/

Dito for all the other people here looking for free ponys or houses. Find something else to do with your day. Or is it people just want to be triggered about something ....that really is a non issue. please continue...

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Sure, things like this WILL have been discussed at board level, I do not doubt that. On a side note fair play to Tim Cook for still coming across as totally honest.

However, I still believe there is a secret division at AAPL if its Option 2 mentioned previously.
Nah, TC is dishonest. I accept you expect some diplomacy from a CEO as he has to walk a very fine line but here's what he does on stage, (there are likely many more examples);
He harps on about how iOS is better as it's installed on a huge percentage of devices compared to android. Right, how many of those people upgraded accidentally or want to downgrade but now can't? It's like a politician trying to convince us unleaded petrol is more popular than leaded simply because more people buy it but not because you can't actually buy leaded petrol anymore.

He harps on, IIRC the quote, "iPads don't get PC viruses". Great but you know what, Calculators don't get PC viruses either, neither do car engine management systems or Washing machines. Let me turn it around and show you. PCs don't get iPad viruses!

His speeches are disingenuous. Very much so. Don't like him.
 
I don't think that's a widespread occurrence. I don't even think this throttling is widespread. I'd bet most people complaining haven't had the issue, they just like to keep the narrative going. It's slop because Apple is a business, a not always perfect business, take it or leave it. They don't owe you anything. Harsh realities don't go over well here. If you're not happy, buy something else, don't cry to a forum.

I think a forum is a good platform to raise concern and discuss controversial topics. Corporates have grown too big and influential -even in the press and media, they often don’t face criticism because the publishers/bloggers/journalists are afraid to get left out in future releases (not getting invitations to events, not getting devices for early reviews, etc). On an even bigger picture, our society and regularity Institutions have not kept up with the growth and influence of big conglomerates like for instance Google, Facebook and Apple and their use of our data and influence of our lives (search engine results, etc).

We can and we should apply critical thinking and not just give in to a helpless attitude “us against the big businesses”. Not totall related to the topic but I would like to post a letter from the editor in chief of a German Newspaper regarding Apple’s avoidance of paying tax.

Apple has been very creative in increasing their bottom line. So this whole episode here about the batteries doesn’t exactly strive confidence in me, that it was just an oversight or (mis)communication issue. I believe others think likewise, others disagree and that is why we discuss. If you think, it’s all slob, “crying on a form” then, well, how do they say: if you can’t take the heat, then stay out of the kitchen.

Here is the letter for those who are interested:

Dear Tim Cook,

You don’t know me, but I know you. Not personally, but from TV, livestreams of your appearances in Cupertino as you unveiled the next iPhone, and of course, from my organization’s newspaper and its website. I am the editor-in-chief of the Süddeutsche Zeitung, Germany’s leading daily and the outlet that obtained the Panama Papers and later the Paradise Papers, which we continue to analyze and report on with colleagues from the New York Times, the Guardian, the International Consortium of Investigative Journalists (ICIJ) and nearly 100 other media organizations.

Yours is one of the most famous and prestigious companies on the planet. Its products are outstanding. The iPhone not only changed the world, it did so faster than virtually any other technological innovation in history. Apple is adored by millions and has achieved cult status. Personally, I have had an iPhone for 10 years. My fingers brush across my iPad every day. At home, a MacBook awaits. If everyone in our newsroom had their choice of work computer and smartphone, I’m confident most people would opt for an Apple device.

My colleagues and I have long followed the debates in the United States and Europe over the taxation of Apple. You, yourself, have often taken a stance on the issue, like you did before the U.S. Senate in 2013. You said at the time that Apple did not “depend on tax gimmicks.” In the Paradise Papers, however, we uncovered information that tarnishes the image of Apple that you try to convey. Questions posed by the Süddeutsche Zeitung and our aforementioned colleagues have gone either unanswered or been met with, at best, tight-lipped platitudes. Why?

Apple employs thousands of excellent, highly qualified engineers, technicians, lawyers, managers and public relations specialists who attended colleges and universities around the world. Many of these institutions of higher education are entirely or partially funded with taxpayer money. Apple directly benefits from the infrastructure – educational or otherwise – that countries maintain. Mr. Cook, you recently told the New York Times that Apple had a “moral responsibility” not only to help grow the U.S. economy, but also “to contribute to the other countries that we do business in.”

Of course we’re aware that Apple is one of the largest taxpayers in the U.S. But what about abroad?

Public filings reveal that between 2010 and 2017, on average, Apple generated two-thirds of its profits outside the U.S. Evidently, it earned $41.1 billion in 2016 and $44.7 billion in 2017. What these filings also show is that since 2010, Apple’s foreign-earned income has been taxed at a rate of between 1 and 7 percent. Mr. Cook, do you believe this comports with the “moral responsibility” you have advocated? Such “tax optimization” – albeit legal – is only possible because specialized law firms such as Appleby devise complex company structures inaccessible to most other firms. Skilled workers, small business owners and employees in most countries outside the U.S., many of whom surely use Apple products, don’t have the means to shirk ordinary taxes.

In Germany, Apple is estimated (you don’t publish the exact figures) to have generated revenues in the billions last year – of which it paid 25 million euros in taxes. In other words, only 0.2 percent of the taxes that Apple paid worldwide ended up here. This does not even remotely stand in relation to the percentage of global sales and profits Apple logged in Germany. I’m sure you can appreciate the difficulty we have explaining this to our readers.

But what unsettles me the most is the way in which Apple instructed a law firm to obtain an “official assurance of tax exemption” from the government of a country. Why do you want that? Why do you feel entitled to not pay any taxes in a country? Did you want to make zero-tax status a precondition for establishing tax residency there? What gives you the right to do so?

And what understanding of democracy are we supposed to discern from the question you had this law firm ask? The one about whether the country had a “credible opposition party” or “movement that may replace the current government?” Were you trying to ensure that you would be able to retain tax-free status even after elections or a change in government?

Mr. Cook, the Süddeutsche Zeitung and our readers are still awaiting answers to a litany of questions.

Apple bills itself as a transparent company. If this is true, then there really isn’t any reason to stay silent, is there?

Best regards,

Wolfgang Krach
 
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I call bulls***. My 6+ was never a stuttering mess until iOS 11. I would know if it had started with 10.2.1.

My 6+ also has never had stability issues. Not once has it ever shut down on it's own. Until iOS 11 performance was as good or better than the day I bought it.

Now Apple want's me to pay a thirty bucks to restore performance? Why don't they just update iOS 11 to stop gimping my phone?

Will a new battery even restore performance?? I have a 6+ and per that battery app coconut, my battery is only 1 % degraded but my phone is slow as crap. I have never had a random shutdown etc. This is BS.
 
Post 903. Apple knew about this from day one probably from the second gen iPhone. Waaaaaay before this just blew up. To suggest that people need to accept physics is just ridiculous. Apple made a bet on a certain level of performance/longevity and this time their horse tripped as it passed the finish line.
If you're over this big issue I'm sure you can find a more constructive way to spend your time than on this forum.

One thing I am confused about is the pork chops line.

dont be confused, use google its on the internet, you might have heard of it ;-)

I thought you might find this useful..

https://wordworry.wordpress.com/2012/02/25/316/

Dito for all the other people here looking for free ponys or houses. Find something else to do with your day. Or is it people just want to be triggered about something ....that really is a non issue. please continue...

giphy.gif


03-19c-security.gif
[/QUOTE]
Ok, got it. Thankyou. New one on me.
 
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