Ditto. Wonder if rollout is being done by region. I’m in Canada. No love here.
Just went for a walk with the pods on and when I returned and reconnected to WIFI both the pods and case updated. I guess patience is the key.
Ditto. Wonder if rollout is being done by region. I’m in Canada. No love here.
How to update the firmware on AirPods and Beats devices | AirBuddy Help Center
Learn how to use AirBuddy with helpful tips.support.airbuddy.app
Guide for people that can't wait for the firmware update and want it ASAP.
Take a break from trying to force the update. Go for a 20 mins walk using the AirPods and try again when you reconnect to wifi and bluetooth. Ensure power is plugged into the case. Mine promptly updated.Did not work for me. 🤷🏻♂️
Hmmmm sounds more and more like some kind of patience exercise… oh Apple, such wily dogs you are!Take a break from trying to force the update. Go for a 20 mins walk using the AirPods and try again when you reconnect to wifi and bluetooth. Ensure power is plugged into the case. Mine promptly updated.
Yes, the process isn’t so painful, get it replaced.Have replaced my set once so far. Others could never seal. These ones do. But now one ear crackles if you move it at all. Replace it ?
should i do it through the Apple support app?Yes, the process isn’t so painful, get it replaced.
Go to a store in person if you can. I got one replaced by the support app at the beginning of the pandemic when all stores were closed. They simply mailed me one for exchange with the faulty one.should i do it through the Apple support app?
That’s how I did mine. I made sure to schedule to go to an Apple Store just because I don’t know what the Best Buy experience would be like.should i do it through the Apple support app?
I just went through this last week for the crackling issue. I did the support chat and they wanted to book an appointment at a store 1.5 hours away, and I said just to do the mail in option. BestBuy was also showing as an option, but who knows what they would have done...probably just stick it in a box and ship it to Apple for repair 😂 Received the return box last Friday, shipped them off Monday, and the replacements should be here tomorrow. I had to send both L/R (minus the tips) and the charging case, so it will be interesting to see if the serial number is the same or if they just replaced everything. I've been using my old first gen AirPods in the meantime, and that has been a challenge. They last about an hour, so I've only been using one at a time and swapping left/right every hour before it dies lolGo to a store in person if you can. I got one replaced by the support app at the beginning of the pandemic when all stores were closed. They simply mailed me one for exchange with the faulty one.
Once stores started opening and they officially announced the service program, it became more difficult. I couldn't get the support app chat people to do the same thing. The best I could get was them to book a Genius bar appointment for me when I couldn't find a time myself online.
I think my case was complicated by 2 things: 1) that I had already replaced the other AirPod under warranty and 2) that I was no longer under warranty, but under the service program when the second one failed.
Even when I went in person I could see they were having a hard time in their system giving me the replacement Pod for free....the system wanted to charge me and it required a management override to force the price to free.
But definitely go through whatever hassle it takes...if your AirPod is faulty, Apple owes you a good one.
I chatted with them...ya they want me to mail everything to them first because it's "out of warranty"....seems like I could use my Amex extended warranty claim here?? this product is so flawed....I can't believe they're even saying it's "out of warranty" based on the number of replacementsI just went through this last week for the crackling issue. I did the support chat and they wanted to book an appointment at a store 1.5 hours away, and I said just to do the mail in option. BestBuy was also showing as an option, but who knows what they would have done...probably just stick it in a box and ship it to Apple for repair 😂 Received the return box last Friday, shipped them off Monday, and the replacements should be here tomorrow. I had to send both L/R (minus the tips) and the charging case, so it will be interesting to see if the serial number is the same or if they just replaced everything. I've been using my old first gen AirPods in the meantime, and that has been a challenge. They last about an hour, so I've only been using one at a time and swapping left/right every hour before it dies lol
Don't have that problem at all.The settings still do not save. Reverts to default each time you connect to a different device. Almost a year now…
Any one else having sound issues since the firmware update. I keep getting crckling on both the sound and the microphone since the update, was usually fine before.
I had a similar experience when mine developed the clicking/crackling. First it was the left pod while still under the 1 year warranty, and I got them to ship me a replacement before sending the broken one back. A couple weeks ago the right pod had the problem, but now out of warranty they wouldn’t pre-ship me a replacement. So I took them to a nearby store, and was glad I did, since both pods failed their in-store test, and they replaced both for free under the extended support program.Go to a store in person if you can. I got one replaced by the support app at the beginning of the pandemic when all stores were closed. They simply mailed me one for exchange with the faulty one.
Once stores started opening and they officially announced the service program, it became more difficult. I couldn't get the support app chat people to do the same thing. The best I could get was them to book a Genius bar appointment for me when I couldn't find a time myself online.
I think my case was complicated by 2 things: 1) that I had already replaced the other AirPod under warranty and 2) that I was no longer under warranty, but under the service program when the second one failed.
Even when I went in person I could see they were having a hard time in their system giving me the replacement Pod for free....the system wanted to charge me and it required a management override to force the price to free.
But definitely go through whatever hassle it takes...if your AirPod is faulty, Apple owes you a good one.