im glad yours is coming
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Apple Watch Order Statuses Shifting to 'Preparing for Shipment'
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im glad yours is coming
See the primary difference between this and a prior apple launch is this, that if I knew I'd given a 2 week window of delivery @ 2 am central time, instead of an expected delivery on 4/24, I wouldn't have woken up to an alarm in the middle of the night. Another example is as soon as I added to the cart the Space Grey 42mm link watch, it was showing a delivery of June or something, I didn't order that and I ordered my 2nd preferred watch the 42MM SS Black Classic Buckle watch, to which I was being shown 4/24-5/8, which should have been an indicator but I was optimistic that I will get my 2am pre order on 24th like every other pre-order I have ever done in the past.
where are you located?
Ohio, mine shipped from Pa. Earlier this week I ordered an adapter for the new macbook and it shipped from the same city via UPS. They shipped Tuesday at 2:03 pm and I received the next morning UPS.
So even if people have been charged and not received confirmation of shipment you'll probably still get it. If you haven't been charged it will be next week imo
That's not true. I pre-ordered and directly on the page before I completed the purchase the 2 week shipping window was there. It never once said the 24th and then changed. You're the one making this sour and unenjoyable. It's a brand new product and obviously they miscalculated demand and which models would be most popular, give them some credit, I am sure they aren't happy with themselves.
If you assumed you would get it the 24th after seeing the 2 week window that is your problem. If you didn't like the window you shouldn't have ordered it. They obviously thought they would be able to deliver then and realized they couldn't.
What difference does it make if they notify you before you order or immediately after you order? If this delivery window was completely unacceptable to you, why didn't you cancel your order?
I wanted to be a little more aggressive, but I want to see a reply and I thought to keep it professional. But nothing takes away from the fact that this was a complete mess. I can understand, when the servers are hammered during iphone pre-orders and the system going down and all, but starting from the first pre-order a 2 week launch window means, they should have advertised, Apple watch launching "4-24 to 5/8".
I completely get that, I do. But isn't the fault here partly on our own high expectations of Apple? If any other company gave you a delivery window of two weeks would you reasonable expect it on the first day of that window. I know, I know past launches, but they never had delivery windows like this before.
Also, thanks for a straight forward conversation and presenting your point of view. I understand your frustrations much better now.
Obviously there's a lot of tension and disappointment with the way this launch has gone but I'd like to put another scenario out here for everyone to consider.
If Apple had launched pre-orders and limited it strictly to "stock on-hand", the ordering window would have closed within an hour of the online store opening. In addition, folks who found their preferred model sold out would have started purchasing Watches that they would not be happy with or that were out of their price range. (The latter would have caused all kinds of conspiracy theories about how Apple manipulated people towards purchasing more expensive products by limiting less expensive stock, etc)
Instead, everyone who showed up to order was able to purchase exactly what they wanted. Apple now knows which models they need to focus their manufacturing attention on. And yes, we will all eventually have our product on our wrists even if it isn't tomorrow.
Am I disappointed? Yes of course. But I'm also realistic that regardless of what their stock price is or how much cash-on-hand this company has, there were very few ways for them to have predicted what was going to happen when they opened the doors on 4/10.
Just my 2 cents
If Apple had launched pre-orders and limited it strictly to "stock on-hand", the ordering window would have closed within an hour of the online store opening. In addition, folks who found their preferred model sold out would have started purchasing Watches that they would not be happy with or that were out of their price range. (The latter would have caused all kinds of conspiracy theories about how Apple manipulated people towards purchasing more expensive products by limiting less expensive stock, etc)
Instead, everyone who showed up to order was able to purchase exactly what they wanted. Apple now knows which models they need to focus their manufacturing attention on. And yes, we will all eventually have our product on our wrists even if it isn't tomorrow.
Am I disappointed? Yes of course. But I'm also realistic that regardless of what their stock price is or how much cash-on-hand this company has, there were very few ways for them to have predicted what was going to happen when they opened the doors on 4/10.
Just my 2 cents
That's what I'm afraid of since I have not been charged yet. I'm holding out hope since I live in Nashville and there is a Apple hub 20 minutes away in Mt. Juliet TN.
Obviously there's a lot of tension and disappointment with the way this launch has gone but I'd like to put another scenario out here for everyone to consider.
If Apple had launched pre-orders and limited it strictly to "stock on-hand", the ordering window would have closed within an hour of the online store opening. In addition, folks who found their preferred model sold out would have started purchasing Watches that they would not be happy with or that were out of their price range. (The latter would have caused all kinds of conspiracy theories about how Apple manipulated people towards purchasing more expensive products by limiting less expensive stock, etc)
Instead, everyone who showed up to order was able to purchase exactly what they wanted. Apple now knows which models they need to focus their manufacturing attention on. And yes, we will all eventually have our product on our wrists even if it isn't tomorrow.
Am I disappointed? Yes of course. But I'm also realistic that regardless of what their stock price is or how much cash-on-hand this company has, there were very few ways for them to have predicted what was going to happen when they opened the doors on 4/10.
Just my 2 cents
This. Exactly this.
It still doesn't explain why Apple are shipping products to customers who ordered as much as a week after the "first wave" who ordered within minuets of pre-orders going live.Obviously there's a lot of tension and disappointment with the way this launch has gone but I'd like to put another scenario out here for everyone to consider.
If Apple had launched pre-orders and limited it strictly to "stock on-hand", the ordering window would have closed within an hour of the online store opening. In addition, folks who found their preferred model sold out would have started purchasing Watches that they would not be happy with or that were out of their price range. (The latter would have caused all kinds of conspiracy theories about how Apple manipulated people towards purchasing more expensive products by limiting less expensive stock, etc)
Instead, everyone who showed up to order was able to purchase exactly what they wanted. Apple now knows which models they need to focus their manufacturing attention on. And yes, we will all eventually have our product on our wrists even if it isn't tomorrow.
Am I disappointed? Yes of course. But I'm also realistic that regardless of what their stock price is or how much cash-on-hand this company has, there were very few ways for them to have predicted what was going to happen when they opened the doors on 4/10.
Just my 2 cents
This is just adding insult to injury.
I agree, I have high expectations for a few companies, Apple and Amazon among them, I have been a prime member for little more then 5-6 years now, and I continue to renew it every year, despite the price going up, the primary reason is their 2 day delivery or better, and all this time, among I'd say atleast 100+ orders, it has failed very, very rarely, and the way they handle that, is by adding a month to your prime, i.e. you get part of your moneys worth back, very reasonable. Thats why I give them my business, the same is with Apple, good offering is one half and good customer care is the 2nd half of why my computer/mobile hardware is bought from them. Its compltely true my frustrations would have been little less if it was some other company, but handling expectations is part of a companys job, in this case they didn't do it very well.
Come on, we both know the answer to this. Some models are more popular than others! Obviously whatever stock they had in hand was able to fill more orders for some models. Do you think they make an individual watch for each customer by time of order? No, they make them in batches, this is mass manufacturing. Why would they hold onto a less popular model just because the more popular models haven't been completed yet? They wouldn't and that is exactly what is happening. Stock of less popular models is being sent out and the more popular models just have to wait.
Yes I am upset I won't be getting my watch tomorrow but what has actually made this experience sour and unnecessarily horrid is the total failure of Apple to keep its customers informed. This is the part that has ruined this whole experience above all else. If they had simply said "you aren't going to get it on launch day" I would have accepted that but to have kept us all in the dark this long when they DO have the information to hand is what makes me angry.
That they are now sending out "emails of death" to customers guaranteed no to get our watches tomorrow demonstrates Apple have a handle on the entire tracking system but are CHOOSING to not keep us informed. There is simply no need for this smoke and mirrors game Apple have played that has kept customers on edge when they could have been put out of their misery. They have shown no respect to us.
They definitely could have handled it better, you are right. I think they just got blindsided. Thanks again for a civil conversation.
Obviously there's a lot of tension and disappointment with the way this launch has gone but I'd like to put another scenario out here for everyone to consider.
If Apple had launched pre-orders and limited it strictly to "stock on-hand", the ordering window would have closed within an hour of the online store opening. In addition, folks who found their preferred model sold out would have started purchasing Watches that they would not be happy with or that were out of their price range. (The latter would have caused all kinds of conspiracy theories about how Apple manipulated people towards purchasing more expensive products by limiting less expensive stock, etc)
Instead, everyone who showed up to order was able to purchase exactly what they wanted. Apple now knows which models they need to focus their manufacturing attention on. And yes, we will all eventually have our product on our wrists even if it isn't tomorrow.
Am I disappointed? Yes of course. But I'm also realistic that regardless of what their stock price is or how much cash-on-hand this company has, there were very few ways for them to have predicted what was going to happen when they opened the doors on 4/10.
Just my 2 cents
No they did make their orders based on stock on hand and expected stock at date of delivery (or fairly close but a little off), the Space Grey Link watch is that exact example, except its the other way around, their most expensice non watch edition to be out of stock right away, I wanted to order that and instead ordered the black classic buckle.
The real point here is they got greedy, and they wanted a sizeable no of pre-orders to boast upon in the morning news, so they gave everyone a 2 week window, and sold of perhaps a little delta more then they expected, but by giving that window, they will get away with it, and a few of us will be disappointed, and for me atleast I'd never be waking up again for pre-orders in the middle of the night.
But isn't "unnecessarily horrid" a little bit hyperbolic? I mean there are much worse things. But you are right a more targeted email would have been nice, something along the lines of "Sorry this is taking so long, demand was high, we are going as fast as possible..."
I really don't get why it seems like some colors or certain watches No One is getting. For me, the pink. I spoke with the lady who said I was one of the very first judging by my order number and I ordered at 2 minutes past the opening. And nothing. So, I don't even think they had ANY of these ones available. Which is really odd for a company to have NONE.
They definitely could have handled it better, you are right. I think they just got blindsided. Thanks again for a civil conversation.
Likewise!
Well I guess that is a matter of interpretation my friend. Personally, I have been looking forward to getting the watch for a long, long time before they officially announced it last year, then was looking foreword to it "at the start of 2015" that changed to March 9th, then April 10th, now ??? For someone to keep moving the goal posts like this is, especially now right at the last moment doesn't induce a positive response from me. I had specifically set aside time tomorrow so I would be in the house ready to take delivery as I had, wrongly, assumed that ordering my watch within minuets of pre-orders going live meant I had a good shot at getting it on the 24th.
And the email was the final straw for me now that I am hearing that it is certain that anyone who received it won't get their watch tomorrow. They could have said " we know you are waiting, we are working hard, too much demand,m you will receive it blah blah blah" but to reiterate the 24th as a possible delivery date when we KNOW it is not going to happen has just taken this beyond the pale.