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So then before this it went like this:

Customer - Hi, my battery sucks. I know this because I use my phone every day so I am the most familiar person in the world with its operation. Can I have a new battery?

Genius - Your battery is fine says our diagnostic test. Put your wallet away. No battery for you.

Why were they so reluctant to “let” people buy a new battery before?

You’ve always been able to buy an out of warranty battery... I’ve done that before. It was explained to me they heavily discourage it when it doesn’t appear it will solve the issue you’re having because then as a customer I’m upset I wasted $79 or $129 (older Mac) for no resolution to my issues.
 
I am interested to know how the feature showing the battery heath will work in the upcoming IOS update. any guesses?
Presumably in settings, under battery usage, it will provide more information.a lot of information is already available if you plug in to a Mac and pull up the console app.
 
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I own a 6s. I own an original iPhone, a 3g, a 4, etc. all the way up to x. In fact I own two of many of those models, running every version of the os from iPhone OS 1 all the way up to the current developer beta. So I’m familiar with out of the box performance. I continue to use old devices for years to develop on, and pass down phones to my family where they are in active use as daily devices for, on average, three years. iPhone X is the best iPhone ever made. Feels best in the hand, best screen to size/weight ratio, fastest by far, easiest to use. FaceID brings it all around back to the original iPhone when all of us were too dumb to use passcodes.

And quit it with the personal attacks. Not everything requires an outrageous response.

I’m with ya. I’ve owned them all, excluding the 8, and the x is probably the best made since day one. Only complaint is the oled screen color shift that’s normal, when compared to the 8 LCD panel... but must people don’t even notice this.
 
Lets wait and see what happens before jumping at conclusions.

Edit: seems like it's not really clear what I want to say here, what I mean is, lets wait and see what those lawsuits will bring.
Those lawsuits (even if they're not dismissed) will not bring any compensation more than the free battery replacement so I'm not sure what people are expecting.
 
It sucks that I'm so balls deep in this ecosystem. Apple is slowly degenerating into a greedy, buggy, laggy mess.

Been using Apple products for 30 years. Nearly everything they have sold has always been more expensive than competitors. The early Mac OSes were hardly bug free, just less so than Windows. But extension conflicts were a major PITA. And the early OS X versions were nearly unusable until 10.2. And laggy -- did you not use OS 9 in it's waning days?

Apple isn't slowly degenerating into any of the things you mention. Those characteristics have always been there. The difference is Apple is now missing an eye for "what's next," and is much more "me too." I believe it still makes the best in class products, but it's in the same class now as competitors, not one ahead.

This escapade is just more of the same. Apple has kept mum on defects for years, only providing solutions after the voices became too loud to ignore. Go back to the water cooled MPs or the blotchy screen MBPs.
 
Lying corporate scumbags, look at how they cower now that they've been caught strong-arming their loyal customers out of billions of dollars.
So they wouldn't be "Lying corporate scumbags" if they denied any problem and offered no compensation? If you're going to rant, at least make sure that your torch isn't burning your own pitchfork in the process.
 
Ugh went to the Apple store on Saturday and because the battery was at 84% capacity they said didn’t need to be replace. Now this. Will have to go back sometime

I believe this going to happen. alot. Especially as the months go by.
Apple should let the stores know that anyone asking for a battery replacement, should have it replaced for US$29, no questions asked. Anything less is just not is on.
I hope lawsuits get thru and hit Apple hard. And I hope Tim Cook has learnt as a lesson.
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It's baffling and hilarious watching so many people praise Apple, when they wouldn't have done a damn thing about this had they not been caught out. For a company that seems to think it has the moral high ground criticising Google for data mining, when all along they've been deliberately crippling customer's devices without their consent. Tim Cook's Apple is a company that exists purely to **** it's mindlessly loyal customers in the *** at every opportunity, and you lot are lining up and grabbing your ankles.

Agree. I find it baffling too.
 
Apple has already addressed the Geekbench issue. It doesn't really change anything about their approach, IMO. They've said that they didn't explain the shutdown prevention changes to iOS well enough and that people can get the $29 battery change for a year as part of their apology for that. And frankly, the facts are now all out there (Geekbench does trigger the slowdown by itself, the slowdown is only to prevent the big peaks/valleys in power draw that could trigger auto shutdown events) and people still don't want to accept it.

Short of providing the general public free courses in lithium ion battery engineering, Apple has given the relevant information here. The batteries are no different than before. Their ability to provide voltage is no different than before. All people need to do is pay attention when the low power warning pops up at 20% charge. It's there for a reason.

Any proof of this? My anecdotal evidence suggests that the throttling is rather permanent when the battery dips below 80%. Even dialing a number on clean install (without backup) started to slow down. I don't have the device at hand anymore, but it was very unpleasant to use. So i doubt that only Geekbench triggers a slowdown.
 
Geekbench is programmed differently than a standard app. It doesn't have the typical idle time that a standard app uses AND it loads the CPU to the maximum at the same time. That creates the big peaks/valleys in power draw that iOS is now looking to smooth out in order to prevent an auto shutdown. So if you run Geekbench, all you're establishing is how much throttling Geekbench itself is creating at that particular voltage level. You're not actually measuring whether or not a standard application would be throttled at all, and that's what the concern actually is: people running standard apps that have normal idle time built in and aren't designed to max out the CPU to test it's theoretical limits. Do those apps really experience throttling at nominal voltage? Geekbench can't tell you.

Again, you keep sticking to this idea that the whole thing is a Geekbench issue. I hear you. Let's assume that that is absolutely right. Is Geekbench a valid measurement for speed of a device? For years and years- and every single iDevice launch- one key measure of how much faster the new is vs. the old has been Geekbench. Where were you and/or Apple poo-poohing Geekbench as a valid measuring tool in all those countless articles & posts of the past? Why is Geekbench only wrong now... here... used in this one way that doesn't look so flattering toward Apple?

And again, Apple has CHANGED something in response to a Geekbench measurement: replacement batteries are now $29 instead of $79+. So apparently Apple respects what Geekbench results are implying to do something about it. Is Apple wrong here? Why cut the price of batteries and offer the service of replacing them if the measuring stick is as wrong as you keep trying to imply?

But again (for the third time now): if it is as you say, the old Geekbench measurement was throttled too. So when the iDevice was new and those reviews were written, THOSE Geekbench numbers- as impressive as they were vs. past iDevices- were also throttled down because of how Geekbench is "programmed differently" and how iOS handles those differences. Let's allow that idea to be the truth for a moment...

Those scores readily discovered in the public domain (reviews) establish the speed of a given iDevice when it's battery was new. That's X.

Now upwards of years later, iDevices feel slower and Geekbench scores imply that Apple throttles older iDevices with iOS upgrades... causing Apple to actually admit that "YES WE DO" throttle them, using the aging battery as the excuse... or rationale, depending on one's point of view.

Do what Apple is offering: spend $29 and have them put in a brand new Apple battery. Run Geekbench and the older iDevice should be back towards X... unless there is other code in iOS that also throttles older iDevices (not related to power management).

In short: whether one accepts that Geekbench is a flawed measure or not, it's flawed approach would apply now (after a new battery is installed) and then (when the original battery was new). Now's X should be fairly close to then's X after Apple puts in the new battery... UNLESS the battery spin is mostly spin and there is other code in iOS that is there to slow down older iDevices. We'll all see soon enough.

If replacing the battery completely gets older iDevices back toward the original X, those who feel that their older iDevices are a lot slower than they were when they were new should notice a very positive difference in speed. And if battery replacement doesn't really do much in that direction- that is, it still feels relatively slow- flawed or not flawed Geekbench tests are going to show that the original X was still much better than the present day X, implying that there is more to this than just battery power management code.
 
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Don't think they make profit on that $29, they might even loose a bit, they also have to pay for labor/building/electricity/heating-cooling/water... amongst other costs.

As well as another phone if they break yours while trying to replace the battery.

Everyone seems to assume that the Genius Bar Techs are 100% successful every time they replace a battery. I do not believe that is the case.
 
So i doubt that only Geekbench triggers a slowdown.

I haven't said that Geekbench is the only way to trigger a slowdown. If it were, Apple would have never bothered to add the feature to iOS. The evidence is that Apple themselves have said Geekbench creates the peaks/valleys in power draw that iOS looks to smooth out. That's due to the way it's programmed: doesn't have typical idle time of a standard app and is designed to max out the CPU load at the same time.

I think what Apple has explained as the reason for adding the feature makes the most sense. If you've got a defective battery, it prevents it from shutting down too often before you get it replaced. If you've got an EOL battery, it prevents it from shutting down too often before you get it replaced. And if you're in a low charge situation with a healthy battery and potentially don't have enough voltage available to the CPU for what you're trying to do, it also won't shut down too often.
 
I have a launch iPhone 6 Plus (bendgate) and I was turned away a couple weeks ago because my frame was bent, they said they wouldn't be able to get it back together. Mine bent shortly after I got it and now I'm regretting not making a fuss while it was still under warranty. One Apple issue is now preventing me from getting a second Apple issue resolved.

My phone has been slow for a while now, and I was getting the random shut downs. Part of my issue is it's slow all the time, even when on wall power. This throttling should be optional, I'd rather have a fast phone most of the time, especially when on wall power, and I'll deal with random shutdowns.
 
You’ve always been able to buy an out of warranty battery... I’ve done that before. It was explained to me they heavily discourage it when it doesn’t appear it will solve the issue you’re having because then as a customer I’m upset I wasted $79 or $129 (older Mac) for no resolution to my issues.
If we didn’t know what we know now then that explanation would be perfectly reasonable. As I said, the owner knows their iPhone’s performance the best so if they are at an Apple Store asking for a new battery then they probably had good reason to make the trip. Reading between the lines it seems like Apple’s approach to this was to discourage battery replacements because they knew it was software causing it but don’t reveal that information to the customer.
 
Misinformation is being told by a "genius" that if you want better performance to upgrade the hardware, instead of just put a new battery in it. Consumers were never educated that their processors were bring throttled and could see an increase in performance in THE SAME PHONE if they simply paid $80 to upgrade the battery.

Not only is it misinformation - its censored information NEVER given to the consumer, or released by the company. Which makes it even worse.
You don’t know what you are talking about if you think performance of a phone with healthy battery can be improved by replacing the battery. You are claiming Apple is throttling all phones before 8 and X even if the batteries are new and healthy. That’s not happening. And when you keep repeating that, you are spreading misinformation.
 
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Been using Apple products for 30 years. Nearly everything they have sold has always been more expensive than competitors. The early Mac OSes were hardly bug free, just less so than Windows. But extension conflicts were a major PITA. And the early OS X versions were nearly unusable until 10.2. And laggy -- did you not use OS 9 in it's waning days?

Apple isn't slowly degenerating into any of the things you mention. Those characteristics have always been there. The difference is Apple is now missing an eye for "what's next," and is much more "me too." I believe it still makes the best in class products, but it's in the same class now as competitors, not one ahead.

This escapade is just more of the same. Apple has kept mum on defects for years, only providing solutions after the voices became too loud to ignore. Go back to the water cooled MPs or the blotchy screen MBPs.

Thank you! I have an iPhone X running the latest iOS and a 21.5” iMac Mid 2010 running the latest OS and they both are functioning damn near flawlessly.

Apple still makes excellent products and software. There have always been issues. It’s just that now they’re under such a large microscope everything gets scrutinized.
 
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Just like I said on my comment to the previous story on this, they will replace everyone's battery regardless because they are still making a profit on them and it's even better damage control. What about all those that had already bought a new phone due partly or entirely due to the slowdown? This case should be used to send a warning to overly powerful tech companies that the can't take the pxxx. IMO Apple should get a massive bruising over this - not make a profit.

No, they are not making a profit on $29 battery replacements.
 
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I had an appointment on Monday for my iPhone 6 and the battery is completely consumed. I made the appointment after chatting with an Apple Service Rep on Friday. At that time my local store had stock of the battery, but by the time my appointment came around on Monday, they were out of stock. They claimed it will take 4-6 days to get the battery in stock for replacement and will be able to replace the battery in 1-2 hours.
 
The french law against practices of planned of obsolescence. Despite the public outrage it is thankfully up to the court to decide if this particular set of performance reductions (cpu, speaker, flash, brightness etc.) is legal. But it is obvious that there was no clear user notification. The vague software license agreement doesn't explicitly describe what Apple has done and they now have to explain to the court their actions in detail. And as a consumer (not a shareholder) i hope they get punished for this, because it let people believe their hardware is at fault when they needed only a simple battery replacement.

What happens if Apple proves they were able to make hardware last longer by reducing the CPU?
 
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