That's sounds awfully familiar. Remember the people that used to complain when the iPhone first launched.
BuT iT DoESnT hAvE a REAL keYboARD!
I could definitely see how some might find it it a bit intimidating and maybe even unintuitive at first. I certainly felt this way coming from Windows to macOS ten years ago.
And yes, some of those complaining here maybe just don't like it and never will. Though I think there's a fair amount, if we're being honest, that simply haven't taken the time to learn it, and decided it just wasn't what they were used to.
My folks didn't like it either (in their 70's), but after spending 20 minutes showing them everything it can do, they now love it.
To me it feels faster and more fun to navigate my TV and Home with. It's also so convenient to say "Movies" and the lights dim and makes everything cozy.