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AppleCare Training Document on iPhone 4 Signal Issues Revealed
- Thread starter MassiveAttack
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Because perhaps, at this point, they don't know if a software fix will resolve it and wouldn't want to make that statement prematurely.
I've been a lawyer for a LONG time, but I remember the very first day of my very first class when the Prof said, "You can ALWAYS sue...but the real question is can you win?"
So good luck with that!
mine said the same thing.
I hope this person has fun finding someone to take that case.
My buddy got his iPhone 4 yesterday and neither one of us could get the call to drop after trying the death grip for up to a minute at a time.
He was going to try again today from his office at work where the reception isn't quite as good, but we were both a little surprised that neither of us could replicate the problem after reading all the complaints here.
So the problem either:
A. Doesn't affect all phones (manufacturing variances, bad batches, etc)
B. Largely depends on the signal strength/frequency/channel, etc
C. Depends on differences in one's body chemistry (no clue if this could play a factor or not)
D. Some combination of the above
He was going to try again today from his office at work where the reception isn't quite as good, but we were both a little surprised that neither of us could replicate the problem after reading all the complaints here.
So the problem either:
A. Doesn't affect all phones (manufacturing variances, bad batches, etc)
B. Largely depends on the signal strength/frequency/channel, etc
C. Depends on differences in one's body chemistry (no clue if this could play a factor or not)
D. Some combination of the above
My 3G data stops functioning immediately as I touch the bottom left part of the phone. This make it unusable to type or browse the web.
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Well I'm sure many won't believe me but I called AppleCare earlier today and talked to Ashley. She told me "some of the iPhones were made with a clear plastic band around the antennas. She said that the band is invisible and you wouldn't be able to visually tell if you had one with it or not. All of them were supposed to have it but somehow some did not receive it." She then told me she could set up an exchange at my local Apple store. Then I was put on hold and her supervisor picked up. She quickly denied what Ashley told me and said she was mis-informed. Did she know something that we don't? By the way... Ashley also told me that the white phone will not have this issue. I've always been an Apple fan but this has completely soured my feelings towards Apple . Did I mention my proximity sensor is overly sensitive too? Apple stands their best chance of recovering from this ONLY if they publicly acknowledge the defect and discuss how they will remedy it.
I am laughing my arse off at all these people crying because they cant operate their phones without touching that little black strip! Are there really that many uncoordinated motor morons out there?
Nature designed Human Beings with opposable thumbs and amazing powers of manipulation thanks to the miracle of the human hand.
I find that i can hold my iPhone in about 30 different ways, in either hand, with great ease and manage not to cover up that one little area that causes the signal issue. I MUST BE A CONTORTIONIST!!!!!
Geez people...get a grip! (pun intended).
Nature designed Human Beings with opposable thumbs and amazing powers of manipulation thanks to the miracle of the human hand.
I find that i can hold my iPhone in about 30 different ways, in either hand, with great ease and manage not to cover up that one little area that causes the signal issue. I MUST BE A CONTORTIONIST!!!!!
Geez people...get a grip! (pun intended).
Apple was stupid in putting the antennas on the bottom half of the phone. there is a reason that most phones put the antennas in the top half and on top of that do not allow the human hands to SHORT OUT the antenna. Apple has not figure out the top half trick in 3 years. Most people hold a phone the the bottom half if the half touch.
Apple clearly screwed over its engineers in this one. They choose to look pretty over design something that works correctly.
Apple clearly screwed over its engineers in this one. They choose to look pretty over design something that works correctly.
??? left handed people hold their phone in their right hand, right handed people hold it in their left. You dial with your dominate hand you don't hold with it.
That's ****ing **** Apple
I feel jealous for you Americans starting class action law suits already.... can us Brits join in?
You and me both my brother.... Keep me posted if there WILL be a chance to join for us in the UK. Might as well go Large yes?
I am really unhappy with this and as you know we pay more for the iPhone than most people not to mention the rape that is the 24 months contract that costs you, your liver and spine.
24 months... that's just sick... in 24 months, you can have a 1 year old kid, a wife, being hit by lightening, or a car etc. 24 months... such a rip off.
And then the iPhone... thanks... life is great now... I can't even get out of this damn contract!
The gaps between cellular data and bluetooth/wifi/GPS are on the bottom left-hand side and very top of the phone. Since the majority of people are right-handed, they will hold the phone in their left hand (thus bridging one of the gaps) and navigate the phone with their right.
Admitting you've made a mistake, especially if you say you're going to fix it, is most likely the best thing to do, considering your massive customer base.
I dunno. Why can't I replicate this problem at home no matter how I hold the phone (and I have 5 bars of 3G) but I was able to replicate the problem on another side of town in my car (an area where I also had 5 bars of 3G)?
Others have reported the same. No problem at the office but problem at home. Or vice-versa. Why is this?
If it's a hardware-only problem, wouldn't the issue be reproducible no matter where you are?
Unlike many others here, I'm not going to hit the Panic button yet. Still holding out hope for a firmware fix.
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A293 Safari/6531.22.7)
Seriously? Discrimination?
Wow. Just wow.
Seriously? Discrimination?
Wow. Just wow.
Would it really matter if the attena was on the top or the bottom ? People are still going to complain, and when someone does find an issue all hell is going to break loose.
So if a future-Droid is released requiring the same antidote (antidote, because there is no cure for it) to a design flaw, you'll just shut your mouth, accept the company's freebie bumper and not harp on them as a failure?
Thought not. Although these internal docs indicate "don't appease (you like that word, appease?! a loyal customer company treated like a dog)" "but offer a bumper at $30". You'd love a Nokia or a Motorla doing that?
You're a fanboy through and through, though. If there was an Apple Heaven, you'd sure get in.
Thank you apple, I bought one of these ipod touch's your palming of as a telephone, its still in the wrapper as it arrived this morning, and with what I have read about them you have no issues hahahahaa it will be returned tommorow. They are all knackered!.
I agree a silent fix will be rolled out on the next batch im not being locked into an 18 month contract on a phone that cannot phone.
You tell people your holding it wrong, its like buying a digital radio that can pick up no stations, whats the bloody point!
Enough!
I agree a silent fix will be rolled out on the next batch im not being locked into an 18 month contract on a phone that cannot phone.
You tell people your holding it wrong, its like buying a digital radio that can pick up no stations, whats the bloody point!
Enough!
EVERY phone is affected. It depends on your location whether you will notice the signal degradation or not. If you haven't noticed it yet, give it time, you will.
(Unless you are immobile, but then you wouldn't need a mobile phone anyway...)
Because there is no flaw. The iPhone 4 antenna actually works better than most other non-external cell phone antennas... when held properly.
And all cell phone antennas behave similarly to a lesser or greater degree. Small cell phones show absorption loss if you wrap your hand around the portion containing the internal antenna. And older cell phones, such as the Motorola StarTAC flip phone, with their retractable metal aerials, could also detuned if you grabbed the external aerial tight.