I've said more like this about the MacBook Pro - essentially, release a MacBook Pro like the 2015 version with the same internal as the 2018, add ~$200 to the price and see how well that sells.
Apple, that will be "Courage"!
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Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come
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I've said more like this about the MacBook Pro - essentially, release a MacBook Pro like the 2015 version with the same internal as the 2018, add ~$200 to the price and see how well that sells.
Apple, that will be "Courage"!
Yes that might almost be true if they hadn't put out a two and half minute video where the device is predominantly used in hand and not on a desk and even shows people shaking the device to try to detach the pencil.
https://www.apple.com/uk/ipad-pro/design/
There was a support thread about this on the Apple website, but looks like all posts were taken down. One of my responses was blocked for ‘content’ purposes because it wasn’t positive. I love the censorship of Apple.
I had my AMEX card hacked once and she used it to buy a $250 iTunes card. I gave Apple all the information as to the iTunes card number and the felon’s name. They informed me that they take customer privacy seriously and wouldn’t block the card. Not a company to be proud of - once Timmy gets his money, he really don’t care who gets hurt. My iPad Pro (2017) is the last Apple purchase I will make. A few more years Apple will slow it down to where it’s useless anyway. They did it before.
This is a Federal Crime - Banking Fraud ... "something, Millennial ... Digital something!"
Your Amex should've gone after the thief ... or they just were too lazy and passed the cost on to their customers.
The picture does not depict what Apple says is acceptable. The small bend stated would be hard to visually see. The iPad Pro illustrated is clearly faulty and would be replaced.
I wonder what percentage of iPad Pro are affected? Mine is perfectly straight.
I wonder what percentage of iPad Pro are affected? Mine is perfectly straight.
Same thing happened to me. Except Amex called me and asked if it was a valid purchase. I said no and Amex took care of everything from there.
According to this report, the bending issue hasn't made a negative impact on sales.
https://9to5mac.com/2018/12/28/ipad-pro-bend-sales/
https://9to5mac.com/2018/12/28/ipad-pro-bend-sales/
We’ll see. Thinknum says Best Buy iPad sales are unaffected by bending but the Xs is having a sales slump. Interesting and the truth will come out shortly.
Yea, who knows. Anything Apple is overblown in my eyes, but we'll see what happens. My guess is nothing.
Unless it was a massive fail like the Note 7 battery issue, would we even know?
most of the buyers probably didnt know about the issue, and still dont know. they dont watch vids like jerryrigseverything, or read tech forums. and even if they see them, they dont give a damn about it. the bending issue is more or less visible now after apple gave a statement on 21. december - and the sale graph ends to xmas. so there hasnt even been enough time to make any decision about it.
I am not sure what you mean exactly. We know because we are tech nerds who visit sites like this, but I would imagine the majority of people don't know about any bending issues or are happy with their iPad's. In regards to the Note, I think when the defect it is a danger to people, it warrants bigger news.
One thing is clear, there is an issue with bending. That includes replacement units clearly evidenced as bent out of the box before leaving the Apple store removing doubt from the end users treatment of the device.
are we seeing that magnified out of proportion because this is a mac forum where people complain a lot or are the numbers in fact very small in comparison to the volume sold we will probably never know, Apple will never disclose the numbers.
What I would say quite simply though is that it should not be an issue at all. A device like this should simply not be bent on arrival or bending so easily afterwards. Seriously when did you ever hear of a tablet having this issue ever!
1. iPhone 6
2. Magic Keyboard
3. iPad Pro
All of the above have had issues with bending. However loyal to Apple anyone is you can't deny there is too much bending going on, it's indefensible.
are we seeing that magnified out of proportion because this is a mac forum where people complain a lot or are the numbers in fact very small in comparison to the volume sold we will probably never know, Apple will never disclose the numbers.
What I would say quite simply though is that it should not be an issue at all. A device like this should simply not be bent on arrival or bending so easily afterwards. Seriously when did you ever hear of a tablet having this issue ever!
1. iPhone 6
2. Magic Keyboard
3. iPad Pro
All of the above have had issues with bending. However loyal to Apple anyone is you can't deny there is too much bending going on, it's indefensible.
It's definitely an issue, just how big or small of an issue, we have no idea. Most people will go by their experiences. I have never had a defective Apple product although I hear about them all the time. It definitely doesn't make it a non-issue, but it may make it overblown. People on this site tend to enjoy situations like this for some reason, even without having the issue themselves. In the end, it's just a manufacturing defect - not the end of the world.
I have had one, the MBP with the now well-known keyboard issues, but I got it replaced and eventually went to the 3rd Gen, whilst I am no fan of the keyboard I will give them some slack when they do something new and unusual and wait for improvements, which there were.
There is about 15k USD of kit here at home, I am a committed and patient kind of guy when it comes to Apple.
Apple set themselves up for that though. it's a tough ask to listen to the marketing blurb of 'the best we have ever made' at the highest price ever charged to then find you might get a bent one. But not to worry about it. Others companies may get away with something like this, Apple never will.
Then the PC folks get a hold of the news and suddenly it's a fault with every other device...
So yeah, there is an issue, maybe blown out of proportion. Time will tell.
Yea I suppose that’s the challenge. For me, it is probably my favorite Apple device. I’m not sure if a manufacturing defect with an unconfirmed amount of iPad’s says otherwise. In the end though, people will decide for themselves. It’s just a computer after all.
If you're happy with it that is all that matters.
It is getting a bit silly now though, I am seeing people on here posting images with a non-existent bend wanting to return the device in a panic.
AMEX did the same for me, so I wasn’t out anything. Issue was Apple not wanting to take any action that would jeopardize their illegal sale. Interestingly, they kept sending me requests to respond to the quality of their support I was given. I would tell them they condoned theft and they would send me another request for feedback. After 3 times, I just quit. This is the same company that sues independent repair companies so they can have a monopoly on repairs and refuse repairs on what they entitle ‘vintage’ devices.
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That and also how would we know it had a negative impact in sales unless it was a major defect ....
[doublepost=1546041939][/doublepost]This strikes home likely more than needed for me. Then again I went through several ASK's before I got one that wasn't warped and I am on my 4th IPP 12.9 G2. This had made me very leery of the new IPP.
Apple Defect Memo: 1. Deny the problem exists. 2. Admonish those that brought up the issue. 3. Make the defective product sound better than the predecessor. 4. Provide false information as to how widespread the problem is. 5. Claim the problem is actually a design element. 6. Wait for the Class Action lawsuit. 7. Claim you didn’t do anything wrong, but in the interest of being so wow customer service, do the bare minimum to satisfy unhappy customers. 8. Make the next generation with inferior materials and/or raise prices to increase the profit margin and make up for what you lost in repairs. 9. Make sure IOS upgrades slow down products to where they are unusable after a few years and claim you were doing it to extend battery life. 10. Claim the item is now ‘Vintage’ and can no longer be repaired.
Theyre happy with their ipads ... until they use it a bit and it bends, and then they notice it and go ‘wtf?!?’
Agreed. It’s all become a bit much, so better off just letting it run it’s course like these things always do.
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Ah yea, that’s true. Yea I’ve heard horror stories every year with Apple devices, definitely a bummer. I suppose I’m lucky to have never dealt with it.
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I guess those with perfectly fine iPad’s that don’t bend just got lucky. Oh well.
I would disagree in assuming its a manufacturing defect. From my perspectove it seems a heck of a lot like a design defect. The thing seems just too gaddamn thin and weak to not flex at that size.
I am leaning towards that, it may suggest something structural in the design.
Compare the 11 inch with the previous 10.5 in terms of dimension, even weight and there is nothing that jumps out to suggest it should be different other than there have been no issues with the 10.5.
So either it really has got to the just too thin stage or the structural design is just off.