Apple's Dan Riccio Says 2018 iPad Pro 'Meets or Exceeds' Quality Standards of Design and Precision, More Info to Come

[Freida]

That’s what I was worried about. I have the 12.9 cellular pro and luckily mine is ok. But how on earth is it meant to stay in the magnetic folio case if it’s bent? The magnets can’t hold something that’s bent. Love Apple but sometimes I think they live in another world. I’ve just paid £1269 plus £100 for the folio case and I’m literally scared to use the thing. I’ve missed my 2 week return window so not happy. Do you think Tim Cook would live with a bent pro? I highly doubt it.

These posts make me baffled. Either, you are joking or you don't understand what 400microns look like as otherwise you wouldn't be posting such nonsense (unless being sarcastic).
Can people use common sense, please? 400 microns and the picture is not the same!
I don't defend Apple as I'm equally worried long term about this lack of desire to use stronger aluminium but people really need to differentiated what this article was about. Maybe macrumors should add another image that shows what 400microns really is.

So, to sum up - open box => +-400 microns - you won't notice it and you are happy
open box => obvious bent like on the picture - you return it

Is that clear now?

And for crying out load of course folio case will fit with 400 microns deviation

On the other hand, really disappointing that Apple is scamming us with cheap parts. It took a whole cycle (iPhone 6 to 6S) for them to use stronger aluminium so maybe we have to wait for the next one. And one would thing that for a device so thin, using stronger aluminium was a no brainer. Duh!

 

[LeeW]

Is that clear now?

I believe everyone is clear that a 'bend' within the acceptable tolerance can't be seen so it's a non-issue. Any bend that you can see will clearly be out with that tolerance. That is the first point, too many are seeing a bend and can evidence it.

open box => obvious bent like on the picture - you return it

Not so simple. The emerging trend that I am seeing is the iPad is straight when it arrives but, it is bending over time (weeks) with nothing but normal use, and no abuse (not carrying it in a backpack, sitting on it, etc). Will Apple be quick to accept the return after the return window closes?

Bottom line, no device like this should be so fragile that even careful handling may not avoid it bending.

 

[DNichter]

I believe everyone is clear that a 'bend' within the acceptable tolerance can't be seen so it's a non-issue. Any bend that you can see will clearly be out with that tolerance. That is the first point, too many are seeing a bend and can evidence it.



Not so simple. The emerging trend that I am seeing is the iPad is straight when it arrives but, it is bending over time (weeks) with nothing but normal use, and no abuse (not carrying it in a backpack, sitting on it, etc). Will Apple be quick to accept the return after that window closes?

Bottom line, no device like this should be so fragile that even careful handling may not avoid it bending.

This is new to me and I have been following the story. I haven't seen any evidence of iPad's bending over time.

 

[BigBoy2018]

I don't need to. All that matters is that I know and you know

I’ll interject that i got a homepod for xmas and will be returning it. I want a speaker that does the things I want it to do, not what Apple forces me to do with it. On top of everything, the last thing I care to do is walk around my house like a dork saying ‘hey siri’. ...with it misunderstanding me half the time.
Last time i checked, tapping on my phone or ipad to get info was pretty ****ing amazing.
Unlike some here, I grew up in the 70’s. People who talk about the ‘convenience’ of voice assistants have no idea what real inconvenience used to be.

And P.S. No, i didnt walk to school in the snow uphill, both ways. I just think voice assistants are ****ing annoying. At the end of the day, my quality of life s quite fine without that crap.

 

[Freida]

Not so simple. The emerging trend that I am seeing is the iPad is straight when it arrives but, it is bending over time (weeks) with nothing but normal use, and no abuse (not carrying it in a backpack, sitting on it, etc). Will Apple be quick to accept the return after the return window closes?

Where does it say that it bends over time?

Anyway, I agree that the iPad is structurally fragile compared to the previous model. That is my biggest concern at the moment as my partner wants to buy it but this is making me hesitant. Price went up for the device and the pencil and yet some things were "overlooked". That is not acceptable and I know that @DNichter will probably defend Apple (as usual) but it is not something we should be happy with.
Apple should just switch to stronger aluminium now so things don't escalate. That would be a wise move.

 

[DNichter]

Where does it say that it bends over time?

Anyway, I agree that the iPad is structurally fragile compared to the previous model. That is my biggest concern at the moment as my partner wants to buy it but this is making me hesitant. Price went up for the device and the pencil and yet some things were "overlooked". That is not acceptable and I know that @DNichter will probably defend Apple (as usual) but it is not something we should be happy with.
Apple should just switch to stronger aluminium now so things don't escalate. That would be a wise move.

I haven't defended Apple on this topic. I have said that Apple clearly has a manufacturing defect on their hands and they haven't handled the issue properly since it was first reported.

 

[I7guy]

I don't need to. All that matters is that I know and you know

Basically confirmed what I thought.

 

[MacsRuleOthersDrool]

Your experience with the Note 4 is anecdotal and therefore by your standard, of no value.
[doublepost=1545902086][/doublepost]

The average consumer will have no idea what 400 microns is. In fact they might think it is quite large as 400 is a big number.

So, you think the average consumer isn't familiar with the thickness of a sheet of normal printer/copier paper?

Riiiiight.

 

[Baymowe335]

So they are not being inspected correctly.
I work in quality and involved in things like this.

It varies from product to product.

Some customers request a 100% check of products we ship.

Others we do a sample check. So we will take perhaps 100 or 200 items, and randomly 100% check 10% of this amount.
If even one of this 10% sample fails, then that calls into question the remaining 90%, so then those 90% get a full check, which is a pain, to find out if this flaw/error is widespread.

The risk is that, when doing such a sample, and the lower the sample the worse. You may just pick out 10 good ones form the 100, and miss the bad ones.

For someone like Apple this is much less excusable, as they have the money to 100% automatically check such things.
Every single iPad could wizz past some camera system they would check the straightness automatically in a fraction of a second.

Our company does not have the money for such levels of automation.

I suspect the truth is simply, due to wishing to getting product OUT THE DOOR, items that are outside of tolerance are sent out to customers in the hope they are accepted and don't get returned.

Our company is guilty of this also, when you have a customer screaming on the phone where their items are, and you find a small flaw it's not uncommon to ship and hope they get accepted, than to tell them you made the slightly out of tolerance and will have to start again.

And 95% of the time you will get away with it.
I'm sure many many many companies do exactly this.

You’re naive to think it’s as simple or even comparable to your anecdotal experience. Practically speaking, 100% perfection would not even be worth the incremental cost of it were even possible. Mistakes cannot be completely automated away with this volume. Apple already has A LOT of automation out of necessity.

As an example, if you’re already at a 0.01% failure rate, the last 0.01% might either be so costly that it’s not worth it, or it’s simply not practical to get that level of error completely out of the system. I don’t think you understand the scale of 300M units annually.

Apple DOES have to get product to the customer. Welcome to business. Availability is a huge edge and they aren’t going to risk getting a product that is perfect 99.9% of the time to the customer just to completely avoid mistakes. It’s just business.

Besides, Apple’s quality is industry leading. Just look at the Consumer Reports data, the value of Apple products on the secondary market, and the tolerances Apple implements on their components. Screen color accurate reproduction is one example.

I can’t believe there aren’t more problems. Don’t start pointing to the known issues Apple products have experienced over the years because I already know and they fall under the umbrella of high volume products will have failures. Apple dealt with them and took care of the customers...even going as far as supporting 5 year old hardware in some cases.

Apple does a fantastic job which is why they are crushing the competition and taking most of the profit.

 

[LeeW]

Where does it say that it bends over time?

There have been comments on other threads on this forum that I read this morning, as well as on Reddit and other places. The suggestion is that it is only affecting LTE models and may be heat related. Nothing factual just seeing more comments coming up where people are only seeing a noticeable bend after regular non-abusive use.

I agree that the iPad is structurally fragile compared to the previous model.

Of that there is no doubt at all.

 

[Gilligan's last elephant]

I would imag

I’ll interject that i got a homepod for xmas and will be returning it. I want a speaker that does the things I want it to do, not what Apple forces me to do with it. On top of everything, the last thing I care to do is walk around my house like a dork saying ‘hey siri’. ...with it misunderstanding me half the time.
Last time i checked, tapping on my phone or ipad to get info was pretty ****ing amazing.
Unlike some here, I grew up in the 70’s. People who talk about the ‘convenience’ of voice assistants have no idea what real inconvenience used to be.

And P.S. No, i didnt walk to school in the snow uphill, both ways. I just think voice assistants are ****ing annoying. At the end of the day, my quality of life s quite fine without that crap.

I imagine a smart assistant that regularly misunderstands you would get to be annoying, even extremely annoying. However one that is pretty much flawless and also allows safe use when driving has to the opposite of extremely annoying. One just needs to experience that to understand it.

 

[MacsRuleOthersDrool]

Your interpretive opinion. You look for how it will fit your narrative instead of judging on face value. It appears to satisfy your conceived interpretation.
Have a Happy Holiday.

Without more data, all that is possible is an "interpretive opinion". However, since it is an INTERPRETATION, you CANNOT know that I have "look[ed] for how it [sic] will fit [my] narrative instead of judging on face value." You. Just. Can't.

 

[BigBoy2018]

I would imag

I imagine a smart assistant that regularly misunderstands you would get to be annoying, even extremely annoying. However one that is pretty much flawless and also allows safe use when driving has to the opposite of extremely annoying. One just needs to experience that to understand it.

I was talking about my sense of the restrictiveness and the uselessness of the homepod in particular.
I use google maps with carplay in my girlfriends car. So thats a use I can appreciate. but I put in my location at the start and im not driving and saying ‘hey siri’ at any point.
So the voice assistant part of it is still useless to me

 

[I7guy]

I would imag

I imagine a smart assistant that regularly misunderstands you would get to be annoying, even extremely annoying. However one that is pretty much flawless and also allows safe use when driving has to the opposite of extremely annoying. One just needs to experience that to understand it.

Some people like talking to computers, other people like talking to humans.

But in the vein of that topic any “smart assistant” that does what you want is flawless. Correct?

 

[Freida]

I haven't defended Apple on this topic. I have said that Apple clearly has a manufacturing defect on their hands and they haven't handled the issue properly since it was first reported.

You know that I'm teasing you, right? Its because you 'always' seem to see the positive side of Apple so I tend to tease you about it
No bad feelings man :-D

 

[DNichter]

You know that I'm teasing you, right? Its because you 'always' seem to see the positive side of Apple so I tend to tease you about it
No bad feelings man :-D

I try to go by personal experiences and focus on what I can control. Anything Apple does, I have no control over.

 

[Gilligan's last elephant]

I was talking about my sense of the restrictiveness and the uselessness of the homepod in particular.
I use google maps with carplay in my girlfriends car. So thats a use I can appreciate. but I put in my location at the start and im not driving and saying ‘hey siri’ at any point.
So the voice assistant part of it is still useless to me

On the point of navigation, it is possible for a destination to be required once one has started driving. And navigation is just one of many reasons to use an assistant whilst driving
[doublepost=1545931605][/doublepost]

Some people like talking to computers, other people like talking to humans.

But in the vein of that topic any “smart assistant” that does what you want is flawless. Correct?

A smart assistant that can perform an action one expects it to be able to do as one requests or provide correct information, nearly everytime, is "pretty much flawless". Yes, based on one wanting a smart assistant to perform an operation one expects it to be able to do or answer a question.

 

[AppleDoesNotCare]

The average consumer won't know what 400 microns is, but they know what bent it. Since Christmas day I have had one family member and one friend come round who got an iPad as a gift, both very clearly bent. Both are 11" and both have a bend in the middle, banana style. And yes put a steel rule on both, so it's not imaginary.

Thank you! Finally someone with common sense who uses a ruler.

 

[dk001]

Without more data, all that is possible is an "interpretive opinion". However, since it is an INTERPRETATION, you CANNOT know that I have "look[ed] for how it [sic] will fit [my] narrative instead of judging on face value." You. Just. Can't.

Your conclusion definers the outcome of your analysis. Since this fully supports your prior conclusion ... well, you connect the dots.
Have a Happy Holiday.

 

[Gilligan's last elephant]

So, you think the average consumer isn't familiar with the thickness of a sheet of normal printer/copier paper?

Riiiiight.

My error. I hadn't read your post correctly.

 

[kazmac]

Add irresponsive touch screen to woes of the 2018 12.9 model too. I am so bummed Apple has not addressed that (folks have been mentioning this since the 1st gen iPP).

Hopefully, they won’t be so cheap in their builds in the future and address the touch issues. Neither of these should be a problem on an $800 and up iPad.

 

[kazmac]

I believe everyone is clear that a 'bend' within the acceptable tolerance can't be seen so it's a non-issue. Any bend that you can see will clearly be out with that tolerance. That is the first point, too many are seeing a bend and can evidence it.



Not so simple. The emerging trend that I am seeing is the iPad is straight when it arrives but, it is bending over time (weeks) with nothing but normal use, and no abuse (not carrying it in a backpack, sitting on it, etc). Will Apple be quick to accept the return after the return window closes?

Bottom line, no device like this should be so fragile that even careful handling may not avoid it bending.

^Agree with the Bolded. My 2017 12.9” would get very hot during intense drawing sessions. Eventually, it began exhibiting irresponsive touch issues which Apple did not back me up on. Go Apple Care! (/s).

Anyway, given how fragile some of the 2018 builds are, and that folks here are reporting these touch issues again in the 2018 12.9” iPP, I wouldn’t be surprised if heat is a possible culprit in bending iPads too.

On a similar tangent, while I was doodling in Notes on a 2018 12.9” in an Apple store, I thought for sure I’d break the iPP. Other issues and ridiculous pricing aside, that alone pushed me away. I am very gentle with my devices, but I felt if I started drawing with my usual intention, I would accidentally push the pencil through the “magical” piece of glass. I’d probably bend a 2018 iPP without even trying if heat does a number to the housing.

Just a bummer.

They knocked it out of Apple Park with the 2nd gen pencil, but I just do not understand the thinness obsession and using the cheapest components to make a fast buck. And then refusing returns to boot? That’s asking for another class action lawsuit (another rare one I’d approve of).

I am glad some folks are enjoying their 2018 models, but it’s sad how belligerent Apple are these days.

 

[Shiro_Simba]

Some people like talking to computers, other people like talking to humans.

But in the vein of that topic any “smart assistant” that does what you want is flawless. Correct?

You are being facetious. I don’t understand why taking words in people’s replies, completely out of context , helps with discussions on MR.

Unless you honestly believe in the idea that hardware Or software can in fact be flawless.....

 

[LeeW]

but it’s sad how belligerent Apple are these days.

It's almost like Apple is saying that this is no longer a traditional tablet, it's a computer, not designed to be used as a tablet anymore but something to sit on your desk as if it was a computer, hence it won't take the abuse previous generations will.

 

[KPandian1]

It's almost like Apple is saying that this is no longer a traditional tablet, it's a computer, not designed to be used as a tablet anymore but something to sit on your desk as if it was a computer, hence it won't take the abuse previous generations will.

Nailed it!,!