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Apple's OS X Mountain Lion Up-to-Date Program Experiencing Early Hiccups

Shame on YOU Apple!

50hrs and not a single:

We've received your request, and we are processing it. It may take FOR EVER to see that your APPLE ID indeed registered this new Macbook Air a month ago.

Nahhhh, Steve, we miss you!

Btw, I bought my Mac over B&H Photo Video... For the ones on my boat, where did you buy it?

Just got my code after e-mailing my Invoice to uptodatesupport@apple.com
 
Last edited:
A little bit earlier than Apple promised, I got my code, ML is downloaded and 21min. left on the installation :D
 
Nickolaubr said:
Shame on YOU Apple!

50hrs and not a single:

We've received your request, and we are processing it. It may take FOR EVER to see that your APPLE ID indeed registered this new Macbook Air a month ago.

Nahhhh, Steve, we miss you!

Btw, I bought my Mac over B&H Photo Video... For the ones on my boat, where did you buy it?
Click to expand...

Best Buy.

I would have liked a received your request email at min.
 
Well, I'm in Canada, took almost exactly 48 hrs to get my code.....but wait there's more... I then got 2 more codes from Apple. Yikes, talk about issues. I won't be able to check if any of the codes actually work till I get home.
 
I called after 48 hours and the guy said my request was pending and that they're still recovering from an incident that happened on the 25th and if I didn't have it by tomorrow to call back.
 
I rang apple support about an hour ago and they said they had an update from apple HQ which was that there are so many requests coming in the system is having a hard time coping. But they have been told that if you give them your claim number they can check to see if you have been accepted ( which i have) and that the emails should be with me by tomorrow which will then be 72 hours.
 
I am pleased to hear from you again. I understand that you need to receive the redemption code at the soonest time. I am sorry for the wait, David. I know that most of all, it is important for you to ensure that your claim was approved. Yes, the claim was approved.
Click to expand...

bla bla bla, just send me my code please :)
 
DJAKO said:
When did you call AppleCare? How long was it between the phone call and the email?
Click to expand...

i recieved the code the next morning...

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so fyi, looking at about a 30 minute download and 30 minute install after reboot...

so far, so good!

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also********

i can confirm that if you need ML on a second machine, simply download it through purchases under your Apple ID on the 2nd machine's iTunes.... re download it, and voila...
 
J.L.Photography said:
i recieved the code the next morning...

----------

so fyi, looking at about a 30 minute download and 30 minute install after reboot...

so far, so good!

----------

also********

i can confirm that if you need ML on a second machine, simply download it through purchases under your Apple ID on the 2nd machine's iTunes.... re download it, and voila...
Click to expand...

I am assuming you mean the mac app store? And good because I have multiple machines I need to put it on. thanks.
 
Success!

I just got home from work and had 4 emails from apple around 10:30, 46 hours after I submitted my claim. I received two Mountain Lion upgrades. The first is downloading now, the second I'm giving to my girlfriend. Aren't I so nice? :) There's hope for everyone who has not received theirs yet. For those who are wondering the 2 codes I got were from my 2nd and 5th claim out of 5.
 
For me the wait had been about 36 hours, so I went to the uptodate page to see if I could resubmit my form. I got the message that my serial number had already been submitted and could do nothing else. Now, four hours later the two emails from Apple arrived. It took a little while but they came.

I guess if you're still waiting it is worth checking to make sure your serial number has already been processed.
 
TyCzuczman said:
I just got home from work and had 4 emails from apple around 10:30, 46 hours after I submitted my claim. I received two Mountain Lion upgrades. The first is downloading now, the second I'm giving to my girlfriend. Aren't I so nice? :) There's hope for everyone who has not received theirs yet. For those who are wondering the 2 codes I got were from my 2nd and 5th claim out of 5.
Click to expand...

Why are they not doing them in order?
 
Still no code, I registered on monday : <

Called apple support saying its been more then 48 hours, they told me to wait till tomorrow :|
 
I checked my email this morning and lo and behold, the Apple email arrived overnight, 42 hours after I first submitted it. The code and everything worked fine, and it's downloading now. I only submitted one claim.
 
Almost exactly 48 hours after I submitted for a second time, I got a code based on my second submission.
 
Anyone have a good number to call? I haven't heard a peep, and I just need to hear from someone that it was "approved" before I patiently wait and never hear anything. :eek:
 
Just got mine. Seems like they are working through a large backlog.

What's up with the password protected PDF?? Just send the code, not like sending the password protected PDF and password to one email address is really secure anyway.
 
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