As I understand it, each FAN account has access to the same SOC codes. The differences in FAN accounts have to do with the discounts you recieve, access to unlimited upgrades, etc. I THINK the SOC codes are standardized.
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AT&T Feature Codes and Free Bonus Feature Codes Including TMS4 1500 SMS for $8.99
- Thread starter FarSeide
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As I understand it, each FAN account has access to the same SOC codes. The differences in FAN accounts have to do with the discounts you recieve, access to unlimited upgrades, etc. I THINK the SOC codes are standardized.
As a previous poster said, I think the problem is that the business rep's aren't trained to add feature codes. For example, they are aware their are three text plans. 200 for $5, 1500 for $15 and unlimited for $20. They are not going to memorize the little feature codes and what it does. There are too many codes.
Could be. Part of the problem we have here is that we are all guessing, since no one from AT&T has confirmed anything that we "know" to work.
I posted before that I didn't understand why it is such an issue for some reps to apply codes. Then we have some reps that have no idea what these codes do, and then they have conflicting info on which codes work for which groups and we have the makings of a ginormous clusterf***.
That's where you're wrong. Someone that use to work for Cingular confirmed this a few pages back.
I can tell you as somebody who has had cingular/at&t for years that this is just how they roll. I was once told that "we don't sell a specialized data plan for the iPhone that includes texts, the iPhone is just like any other phone. What makes you think its treated differently?" This was three months ago when I called in to get my plan changed back to the stock $59.99 plan, before the 3G even came out to cause any confusion. I was essentially told that plan didn't exist or that it must have been a one time promotional deal that I couldn't add back when I changed plans, I was told that I should try to go to an AT&T corporate store, as they may be able to activate these "promotional deals". (sound familiar to people trying to use these codes?)
AT&T reps don't get in trouble for not doing something you ask them to do. They do get in trouble if they give you something that you weren't supposed to have. So this creates CSR's who, when faced with anything even the least bit out of the ordinary, just default to saying "I can't do that / it's not offered anymore / I'll lose my job , etc".
add to that the fact that the SOC codes get changed up every once in a while for the express purpose of making it difficult for a third party site to compile a list of them and its understandable that these CSRs have a hard time keeping up with them. SOC codes are like this murky secret society that your everyday CSRs with regular training only have a vague notion about.
The thing about these codes is that while they are "open to us" as FAN account holders, we are really only supposed to be given them by our FAN reps and/or IT guys. This way the amount they are used is limited to what people in your business intend them to be used for. That's why it works better if you just go at them sounding like you know exactly what you are doing and its the most normal thing in the world. If you express even the slightest amount of doubt about what you're doing, the CSR likely won't do it.
Success
On my third attempt, the CSR added code TMS4 to my account and I had him send me an e-mail of the transaction. I was met with two different excuses the first two times I called and the third time I was told it was because I had an iPhone that I couldn't add the plan. I simply said that my coworker has an iPhone and he was able to get this code added this morning. That took away any reservations the CSR had about attempting to add the code and I've been texting away since. Thanks to everyone on here!
On my third attempt, the CSR added code TMS4 to my account and I had him send me an e-mail of the transaction. I was met with two different excuses the first two times I called and the third time I was told it was because I had an iPhone that I couldn't add the plan. I simply said that my coworker has an iPhone and he was able to get this code added this morning. That took away any reservations the CSR had about attempting to add the code and I've been texting away since. Thanks to everyone on here!
I called 3 times and talked to a CSR and they said I can't add TMS4 and U200 to my account because I have an iPhone plan and I would have to have the University call and add the codes to my account since I have an FAN account. Also when i looked at my account it now says Upgrade Fee (To expire on 07/24/08 ) $18.00? Any one have any idea what that means? I hope its a good thing
That is the fee charged for upgrading to a new device (in this case I assume to be the 3G iphone)
The best method to get these features is to take control of the call (works better if its a female ) and tell them what to do. IE I have a code you need to enter and then tell them what it is and what it's for. If you hesitate or stumble then they know your not being legit and will begin questioning you and not do it.
Upgrade Fee (To expire on 07/24/08 ) $18.00
but it says to expire does that mean that the $18.00 will go away after tomorrow
but it says to expire does that mean that the $18.00 will go away after tomorrow
That means it won't be on your next bill. It's the way they designed their system ... to have everything as "features."
I would try adding only one code at a time if I were you. I.E. on different calls The FAN that I have is from a University too, but University student e-mails are often the same as employee e-mails so they can't tell if you are an employee or a student. Tell them that your coworker added the same plan to their iPhone yesterday and it works fine.
when you add the feature TMS4 does it show up on your account instantly? Or does it take a while?
$18 Activation
Does any one know how to get rid of the $18 activation fee that AT&T makes you pay for no good reason? I finally got the 1500 texts for $8.99 to show up on my account.
Does any one know how to get rid of the $18 activation fee that AT&T makes you pay for no good reason? I finally got the 1500 texts for $8.99 to show up on my account.
Just thought I'd post my efforts, I've called twice so far and both reps have said that they're not allowed to do codes U200 or Y200 anymore because they've been spread around the Internet and have gotten a lot of calls about them.
i just got the same response about the U200 code being and old one and that they recently received an email about it circulating around the internet. according to this guy, they'll be removing the code from all accounts soon.
he was a really nice guy (brad hughes)... we chit-chatted a bit. but he was unable to help me out. i even tried for the 15% discount that i should get with the fan#, but couldnt do that either because i have a first gen iphone...
he was a really nice guy (brad hughes)... we chit-chatted a bit. but he was unable to help me out. i even tried for the 15% discount that i should get with the fan#, but couldnt do that either because i have a first gen iphone...
fan discount should cover that =D
mine is $36 activation and fan discount was $24.50
I just got off the phone with AT&T - I can confirm that, while TMS4 still works, the agents have been instructed not to put the U200 code on any more accounts. I already had it on mine so I convinced him not to remove it, but just a heads up that you'll probably run into trouble if you try and add it anymore.
Hi all I'm new here. I just read this post and called AT&T. I got u200 and tms4 added and they showed up online with no problems.
The activation fees showed up on my first bill. I called them this morning and they removed them without problem. Almost seemed like it was there just to see if I would notice.