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AT&T Giving $5 Credit to Customers Following Major Network Outage
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and that was the early 80’s, like $15 today.
$5 can’t even buy you a GIJoe with a kung fu grip!
Basically, you'll only get a $5 credit from AT&T if you're overpaying for your cell service by $40 per month.
It would be nice if it was $5 per line and not per account. I have 3 lines that were all affected.
Double it and buy a Big Mac. Oh wait, I think they are 11.99 now.
$5 doesn’t even buy you food at McDonalds anymore with inflation, smh 🤦♀️
When I was with AT&T about a year ago, my bill was about $120 a month. Five dollars seems very fair for a day of no service.
That $5 credit is just a small percentage you paid in surcharges over the years. For the amount you pay per month to keep the network stable and upgraded, it sure seems like they don't do it until it's absolutely necessary.
While an outage is never good, it is nice to see that they are giving some form of compensation.
I just don’t know what the better realistic alternative would be. Of course more money the better from a customer perspective, but looking at it objectively, prorated would be the only realistic way to quantify damages, and evidently prorated would be less than $5. How much above prorated should a company raise the refund to appease subjective anger? Seems like an impossible question. I do think people who didn’t notice the outage should still get prorated.
But is that offset by having service when you don't need it? When you are sleep, you are still paying for service. Can you show us your fair compensation calculation?
So what kind of credits do you get from internet providers when your service goes down for maintenance or other reasons? I don't think I have ever seen a credit for downtime.
ATT issued a credit based on what the daily average rate is on their network. The outage was for around 7 hours for me which isn't even a third of the day. Meanwhile, I used WiFi calling and WiFi internet for anything I had to do.
I don't see what the joke is. Issuing a credit to THOUSANDS upon THOUSANDS of subscribers is no joke to their bottom line and a pretty commendable admission of their error.
Wow, what are the mobile rates like in America?! Here in the UK I'm charged $0.94 a day and that's for unlimited calls, unlimited texts, and unlimited 5G data (sim only).
I think this is because AT&T also manages the connectivity to the 911 emergency number which was impacted for some users, so it requires an official investigation to take place.
$5 is a decent amount considering that’s just 1 day’s worth of coverage. Better than nothing.
$5?!?!?!?!?! THAT’S IT?!?!?!?!
No, it should be at least the entire month of February free at this point. Especially considering some customers use the service to run business.
What a joke of a company. Glad I ditched them in 2014 once Verizon got VoLTE support. AT&T basically ruined the iPhone experience from the start. (Remember the Google voice thing that was initially blamed at Apple? Ultimately AT&T was responsible for forcing Apple to block it)
Telecom hardware and systems are regulated by the FCC for a variety of reasons and the most obvious reason is against terrorism. The government has an interest in protecting all utilities.
Your gut is wrong. The FCC requires a variety of disaster recovery procedures on the telecom industry.
Sometimes I have to request it but with Spectrum I have always received a credit of a lot more than $5.