Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Carrier AT&T iPhone 12 - Don't Have 5G as a Dropdown Option in Settings?

Update! I got mine to work. I went into my att and refreshed the signal to my phone, then turned it off and back on.
 
Lammy said:
Update! I got mine to work. I went into my att and refreshed the signal to my phone, then turned it off and back on.
Click to expand...
Yo - same issue - how did you refresh the signal ? I have ATT ELITE plan and only 4g/lte options in cellular data.
 
After 30 minutes of verifying random items, chat agent is telling me the 5Ge logo means I do have 5G 🤦‍♂️
 
MrLatte said:
That's not what that means.
Click to expand...

I know..hence the facepalm. My online account shows my device is eligible for an upgrade (it is not, I just financed it) and it also shows my carrier lock has no SIM restrictions. I thought with AT&T, it should always be locked? Something is definitely not right.
 
A59271FE-96AF-4EAD-938B-7A193FCB421D.png
 
5G showed up on mine right after activating but is gone now. I’m not surprised since I’m still on the original iPhone unlimited plan. And it doesn’t matter as I’m about to switch to mint mobile. Was just surprised it showed up initially.
 
jp1212 said:
I'm been chatting with AT&T for an hour. I'll report back if they do something to get mine corrected.
Click to expand...
Thank you - I refreshed connection multiple times, restarted several times, reset network connection several times....still only 4G/LTE...I hate ATT ELITE....I have 2 phones and 1 watch on my plan, only got 1 phone today so my other phone is 11
 
  • Like
Reactions: BDwy27
TEQREC said:
Thank you - I refreshed connection multiple times, restarted several times, reset network connection several times....still only 4G/LTE...I hate ATT ELITE....I have 2 phones and 1 watch on my plan, only got 1 phone today so my other phone is 11
Click to expand...
Maybe try a new SIM card. The refresh worked on mine first try.
 
i have the same problem AT&T elite wireless plan (includes 5g). No 5g option on iPhone's cellular menu. With att rep we have tried resending signal, resetting network (on iphone) and several restarts. They are escalating the problem and...maybe in a week...it will be fixed. I'd be really unhappy except that I mostly use WiFi at home where I'm stuck anyway. But my city apparently does have 5g (the slow one anyway) and I'd like to play with it.

edited to confirm that I am using an e-sim, no physical sim is in phone right now.
 
What’s this BS about 5 or 6 lines. My wife and each have a line so that’s two.

So you have to have 5 Lines to get 5G? That makes no sense.
 
Uccle said:
i have the same problem AT&T elite wireless plan (includes 5g). No 5g option on iPhone's cellular menu. With att rep we have tried resending signal, resetting network (on iphone) and several restarts. They are escalating the problem and...maybe in a week...it will be fixed. I'd be really unhappy except that I mostly use WiFi at home where I'm stuck anyway. But my city apparently does have 5g (the slow one anyway) and I'd like to play with it.

edited to confirm that I am using an e-sim, no physical sim is in phone right now.
Click to expand...
What exactly did they say?
[automerge]1603496693[/automerge]
^^BIGMac said:
What’s this BS about 5 or 6 lines. My wife and each have a line so that’s two.

So you have to have 5 Lines to get 5G? That makes no sense.
Click to expand...
What are you referring to?
 
Do you have to actually be sitting in a 5G area for the 5G options to appear?
 
I contacted AT&T. They set it up for me. I now see 5G in the options. I live in downtown Charlotte, but my speeds are 30 mbps down lol
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back