Carrier AT&T iPhone 15/iPhone 15 Pro Pre-order & Delivery Thread

[Trader05]

Did anyone’s trade in register in the system as the wrong phone? I just checked the email and for some reason it shows 2 12 minis instead of a single 12 Mini and an 11 Pro. Ill call tomorrow and see if its an error or if they can fix it.

 

[Liberal]

Did anyone else's trade-in status change to 'dropped off'? Hoping it's just a system glitch, because I certainly didn't drop it off.

 

[nelle douville]

Nothing crazy… I joined two years ago. Nothing has ever been correct with my plan my phones my account … after countless phone calls it never gets fixed. I talked to 3 different people and 2 supervisors about my account to get it corrected before today, they each assured me if would get fixed. It’s fixed and you’re fine. Friday comes around. Nothing is fixed. I’ve never talked to a cell phone company so much in my entire life…….

Sorry you had a poor experience. I've been with T-Mobile for 7 years and have had consistently excellent experiences.

 

[Boeingfan]

iPhone 15 Pro 512gb in Natural Ti for me!!

It's the Most Wonderful Time of the Year!! 🙂

Well done, enjoy 🙂

 

[Indigovalley]

Haven’t ordered through AT&T in years. Mine says “ships by September 21” I’m guessing that’s just a placeholder? Mine just says “we’ve got your order” and not preparing to ship yet.

Mine said "We've got your order" shortly after I placed it this morning. I just checked earlier this evening and now it says "Yay! You're in line to get a new device. Check the estimated to ship date to see when it will be available to ship." My estimated ship date is September 21. Nothing is marked as shipped yet. I don't think anything will be updated until it actually ships out.

 

[Wallsj]

Mine took about 30 min.

How did you know it was verified? My wife and I just had to do the same thing. Don’t want our order cancelled.

 

[ssledoux]

Got my order in with a confirmation then a confirmation email. My delivery date is a 2 week range though - had some trouble ordering, possibly because I had set up a pre-order with Apple that I never could get to go through.

Anyway, it shows 9/22-10/5 as a range, so I guess I will get it when I get it. Kinda bummed. I’ve never pre-ordered that I didn’t get my phone on launch day, but can’t change it, so oh well.

Just checked status, and it says “we‘re working on your order.”

 

[AriaAmante]

I ordered right away yesterday and got my confirmation email and text, but now when I log on to the ATT app I get this message with “Action Required”. When I click it, the only thing in red is that I’m not enrolled in the cell phone insurance program. Is it seriously forcing me to enroll? Will they cancel my order if I don’t? WTH ATT?

 

[bnekic]

I ordered right away yesterday and got my confirmation email and text, but now when I log on to the ATT app I get this message with “Action Required”. When I click it, the only thing in red is that I’m not enrolled in the cell phone insurance program. Is it seriously forcing me to enroll? Will they cancel my order if I don’t? WTH ATT?View attachment 2264486

I have the same message with my order when I check the ATT app. But if I check my order on the ATT website I don’t get that message. I called ATT last night and they said everything is good with my order

 

[Bo15]

I've got tracking number info now on my UPS My Choice account. Not showing up yet on apple.com. 803a E order.

 

[cwwilson]

I ordered right away yesterday and got my confirmation email and text, but now when I log on to the ATT app I get this message with “Action Required”. When I click it, the only thing in red is that I’m not enrolled in the cell phone insurance program. Is it seriously forcing me to enroll? Will they cancel my order if I don’t? WTH ATT?View attachment 2264486

See the same thing on my AT&T app but nothing on the full website. Just gonna ignore it for now and assume all's good 👍

 

[LetThatSinkIn]

I ordered right away yesterday and got my confirmation email and text, but now when I log on to the ATT app I get this message with “Action Required”. When I click it, the only thing in red is that I’m not enrolled in the cell phone insurance program. Is it seriously forcing me to enroll? Will they cancel my order if I don’t? WTH ATT?View attachment 2264486

So, I placed my original order at like 8:02am. It had an estimated ship date of 9/21. Then, around 12pm I got this email:

FWIW, I’m on a firstnet account. The original order wasn’t attached to my account and they said when they viewed it on the backend system the name was NA NA and SSN 1111. So long story short, that original order was irreparably f-ed and there was nothing anyone could do to fix it.

So the call center placed a new order, which has an estimated ship date range of 9/22-10/6. Disappointing, sure, but not much I can do.

The order the call center made for me is now showing the exact same thing:

So, I really hope it’s not another issue and I’m somewhat optimistic that this second order is good to go and this is just bad messaging delivery within the mobile app. I think the “action required” is related to the trade-in, but their ordering system has not left me with the highest level of confidence. Statistically this situation is probably more of an exception than a rule, but it certainly hits a little different when it’s happening to you.

Edit: Forgot to add the conclusion, if there’s a problem - they’re going to email you and let you know.

 

[Trader05]

Did anyone’s trade in register in the system as the wrong phone? I just checked the email and for some reason it shows 2 12 minis instead of a single 12 Mini and an 11 Pro. Ill call tomorrow and see if its an error or if they can fix it.

Just called ATT and they updated my trade ins on their end. Awaiting the website order to update
::Update#2- they processed it wrong and didnt apply the trade in bonus:: calling again ugh

Update#3 - I ended up reprocessing the trade in myself through tradein.att.com and using promo tradeoffer23 as suggested by the trade in support. These AT&T reps keep processing the trade incorrectly. I'll print the label and go to the store to hand in...I was at least an hour on the phone today. If something looks off, i'd suggest calling the trade in support number and asking if its processed correctly. Fingers crossed this goes credits fine.

 

[Lowgun84]

Love all the speculation of preorder week. Just here for the worry, fearmongering, and eventual joy of seeing your tracking number show up.

 

[akwho]

So, I placed my original order at like 8:02am. It had an estimated ship date of 9/21. Then, around 12pm I got this email:

View attachment 2264510

FWIW, I’m on a firstnet account. The original order wasn’t attached to my account and they said when they viewed it on the backend system the name was NA NA and SSN 1111. So long story short, that original order was irreparably f-ed and there was nothing anyone could do to fix it.

So the call center placed a new order, which has an estimated ship date range of 9/22-10/6. Disappointing, sure, but not much I can do.

The order the call center made for me is now showing the exact same thing:

View attachment 2264511

So, I really hope it’s not another issue and I’m somewhat optimistic that this second order is good to go and this is just bad messaging delivery within the mobile app. I think the “action required” is related to the trade-in, but their ordering system has not left me with the highest level of confidence. Statistically this situation is probably more of an exception than a rule, but it certainly hits a little different when it’s happening to you.

Edit: Forgot to add the conclusion, if there’s a problem - they’re going to email you and let you know.

I had the same exact problem. Also a FIRSTNET user. Just had to call in to make a new order & lost my place in line from the original order. I wonder if it had something to do with them migrating the FIRSTNET website over to the standard AT&T website within the past year. Several other people on twitter had the same issue. Seems they probably just screwed a bunch of Firstnet users.

 

[LetThatSinkIn]

I had the same exact problem. Also a FIRSTNET user. Just had to call in to make a new order & lost my place in line from the original order. I wonder if it had something to do with them migrating the FIRSTNET website over to the standard AT&T website within the past year. Several other people on twitter had the same issue. Seems they probably just screwed a bunch of Firstnet users.

Yes, I suspect you’re probably correct. It wouldn’t be very hard for them to cross reference those with firstnet accounts and had their orders cancelled, to restore the shipping queue position on the new orders. But do I think they are going to manage to pull that off on Monday/Tuesday? No, I do not. Nor am I convinced they actually care enough to even consider doing it. Unfortunate.

 

[joefrank64k]

I ordered right away yesterday and got my confirmation email and text, but now when I log on to the ATT app I get this message with “Action Required”. When I click it, the only thing in red is that I’m not enrolled in the cell phone insurance program. Is it seriously forcing me to enroll? Will they cancel my order if I don’t? WTH ATT?View attachment 2264486

I didn’t use the app. I just checked and I see the same message for one of my orders but not the other.

Both orders say “shipping on 09/21” but the one with the message says “preordered” and the one without says “we’re working on your order”.

On the web, no such messages.

ETA: This is the yearly AT&T iPhone pre-order weirdness I’ve mentioned earlier, haha!!

 

[Indigovalley]

Has anyone gotten a shipping notice yet? My order went through at 7 am CST and my order status just says "You're in line to get a new device". Estimated shipping Thursday Sept 21. Does that mean they don't ship prior to that date? Orders placed directly from Apple are shipping right now..

 

[boltjames]

I ordered right away yesterday and got my confirmation email and text, but now when I log on to the ATT app I get this message with “Action Required”. When I click it, the only thing in red is that I’m not enrolled in the cell phone insurance program. Is it seriously forcing me to enroll? Will they cancel my order if I don’t? WTH ATT?View attachment 2264486

It's erroneous, something is wrong with their app. I've called Retention and they confirmed this.

 

[DocG1914]

I’m a FirstNet customer too. I’ve checked both AT&T and FirstNet website.

AT&T says “Preordered” Estimated to ship Sept 21st.

FirstNet says “Processing” Delivered by Sept 22nd.

Just thought I’d share the difference. This is my first time doing a preorder this way and not through Apple directly. FirstNet accounts prevent that from happening. So far so good but we’ll see. Process has been painless so far.🤞🏽

 

[exchguy]

I ordered right away yesterday and got my confirmation email and text, but now when I log on to the ATT app I get this message with “Action Required”. When I click it, the only thing in red is that I’m not enrolled in the cell phone insurance program. Is it seriously forcing me to enroll? Will they cancel my order if I don’t? WTH ATT?View attachment 2264486

I'm getting the same error with my order. Tried to call AT&T this morning, 40 minute plus hold and cant get anyone on the phone. Based on responses here, I'm going to guess this is an error on their end and ignore it.

 

[joefrank64k]

Has anyone gotten a shipping notice yet? My order went through at 7 am CST and my order status just says "You're in line to get a new device". Estimated shipping Thursday Sept 21. Does that mean they don't ship prior to that date? Orders placed directly from Apple are shipping right now..

If this year is like prior years, you might not get a shipping notice until 09/21.

Also, you’ll sometimes see an update on the FedEx app with odd tracking movements. Don’t let it throw you.

One year, the tracking showed ‘in route’ and the next thing I knew, the FedEx driver was at the front door. It only showed ‘delivered’ later that day, haha!!

 

[flashflooder]

I got 2 separate emails for my 2 orders, asking to upload ID. Did so yesterday, orders haven’t been updated yet.
I swear if they screw this up….

 

[dokindo]

I had the same exact problem. Also a FIRSTNET user. Just had to call in to make a new order & lost my place in line from the original order. I wonder if it had something to do with them migrating the FIRSTNET website over to the standard AT&T website within the past year. Several other people on twitter had the same issue. Seems they probably just screwed a bunch of Firstnet users.

Same "technical glitch" issue with a FIRSTNET order. Called ATT, they say either cancel/reorder or wait to to see if it fixes by itself.

Seems like I might as well wait at this point...

 

[wgaller]

I'm getting the same error with my order. Tried to call AT&T this morning, 40 minute plus hold and cant get anyone on the phone. Based on responses here, I'm going to guess this is an error on their end and ignore it.

I saw the same thing. Order info looks fine. On with them now.