Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Carrier AT&T iPhone 15/iPhone 15 Pro Pre-order & Delivery Thread

Did anyone upgrading early on Next Up see this? It was offered last year too but I had to jump through hoops for over 3 months before they applied it.
 

Attachments

  • IMG_5061.png
    IMG_5061.png
    439.3 KB · Views: 311
I just checked mine on the app. I ordered 2. One for my wife and one for myself. My order shows “we are working on your order.” My wife’s order says “we hit a snag with your order” and action required. Only on the app, on the website it says “preordered.” I’m not concerned. Every year AT&T has some weird status and it all works out before launch day for 99% of people. Most of the time it’s a back order status.

At least if there is a problem, it’s on my wife’s order and not mine lol.

Chat assured it was a glitch and all is good with both orders for a 9/22 delivery. I would guess it all gets sorted out before the weekend is over or early Monday afternoon at the latest.
 
  • Like
Reactions: bnekic, Trader05 and Cyberguycpt
iDrummer3 said:
I just checked mine on the app. I ordered 2. One for my wife and one for myself. My order shows “we are working on your order.” My wife’s order says “we hit a snag with your order” and action required. Only on the app, on the website it says “preordered.” I’m not concerned. Every year AT&T has some weird status and it all works out before launch day for 99% of people. Most of the time it’s a back order status.

At least if there is a problem, it’s on my wife’s order and not mine lol.

Chat assured it was a glitch and all is good with both orders for a 9/22 delivery. I would guess it all gets sorted out before the weekend is over or early Monday afternoon at
Click to expand...
This is what I see when opening app.
 

Attachments

  • IMG_1371.jpeg
    IMG_1371.jpeg
    360.6 KB · Views: 94
iDrummer3 said:
I just checked mine on the app. I ordered 2. One for my wife and one for myself. My order shows “we are working on your order.” My wife’s order says “we hit a snag with your order” and action required. Only on the app, on the website it says “preordered.” I’m not concerned. Every year AT&T has some weird status and it all works out before launch day for 99% of people. Most of the time it’s a back order status.

At least if there is a problem, it’s on my wife’s order and not mine lol.

Chat assured it was a glitch and all is good with both orders for a 9/22 delivery. I would guess it all gets sorted out before the weekend is over or early Monday afternoon at the latest.
Click to expand...

Same exact situation for me, my phone is "working on your order" and my wife's is "snagged" and according to Retention it's an app glitch and there is nothing delaying either phone.
 
wgaller said:
This is what I see when opening app.
Click to expand...
That just means that some back-end system connections are not currently working wait 30 minutes and try again. AT&T is really trying to reset after all the changes they had to make during the day yesterday.

Things like having the iPhone 14s listed first to streamlining the account landing page to show devices and their upgrade status. You were forced to click an additional link to get to the rest of the MyAT&T functions.

Dave
 
boltjames said:
Same exact situation for me, my phone is "working on your order" and my wife's is "snagged" and according to Retention it's an app glitch and there is nothing delaying either phone.
Click to expand...
When you call retention do you get an American on the phone? What’s their number
 
My wife's iPhone was eligble for a trade in but I'm going to get the new phone.
Before I would swap sims, how hard is it to do that with esims?
I'm giving her my iPhone 14 Pro Max.
 
boltjames said:
Same exact situation for me, my phone is "working on your order" and my wife's is "snagged" and according to Retention it's an app glitch and there is nothing delaying either phone.
Click to expand...
I'm seeing this on the website too. order 15PM for me, 15P for wifey, her order says "pre-ordered", mine says "we're working on your order". Since I'm seeing it on both app and website, I'm curious if anyone else is having this issue?
 
wgaller said:
It is the app is having problems today. Does anyone know if ATT uses FedEx, UPS or both?
Click to expand...
Yes the App has limited access and even the MyAT&T web interface has limited function right now. Yes AT&T uses UPS and FedEx. UPS is the default for most areas of the country.

There will not be any Tracking data until Thursday when the labels are printed.

Dave
 
  • Like
Reactions: Ladyc0524
Zimmy68 said:
My wife's iPhone was eligble for a trade in but I'm going to get the new phone.
Before I would swap sims, how hard is it to do that with esims?
I'm giving her my iPhone 14 Pro Max.
Click to expand...
You have an eSIM on your iPhone 14 Pro Max now and your wife has a physical Nano-SIM on her existing iPhone?

Dave
 
Last edited:
dave006 said:
You have an eSIM on your iPhone 14 Pro Max now and your wife has a physical Nano-SIM on her existing iPhone?

Dave
Click to expand...
Easy - just transfer your esim from the 14 to the 15 then transfer your wife’s sim to the 14. It’s pretty seamless.
 
  • Like
Reactions: Zimmy68
wgaller said:
Easy - just transfer your esim from the 14 to the 15 then transfer your wife’s sim to the 14. It’s pretty seamless.
Click to expand...
Thanks. But after that, how does the 12 Pro Max sim get on the 14? Videos I watched shows a list to select from. Hoping that will be easy.
 
Do AT&T iPhones come pre-activated? wanna switch the lines on my phone as I upgraded my moms line and I'll give her my 14 while I take the 15. We're both on the same AT&T account
 
  • Like
Reactions: Ladyc0524
Got my notification this morning, it’s already been received by Fed Ex! It’s a bummer that it’s being held, it’s already in my city.
 

Attachments

  • IMG_1902.jpeg
    IMG_1902.jpeg
    475.7 KB · Views: 100
  • Like
Reactions: Ladyc0524
sydia21 said:
Did anyone upgrading early on Next Up see this? It was offered last year too but I had to jump through hoops for over 3 months before they applied it.
Click to expand...

That offer was automatically applied for me at checkout and I believe it takes up to 3 billing cycles for the rebate to kick in.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back