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AT&T iPhone 4S Pre-Order Status Thread

tamrawr said:
Hey guys, i read the first 40 pages of this thread, so i feel like i should come back and update.

I ordered from the att site 3:30pm central on friday, got an email that the order went through 10/8 and to expect 14-21 days... I finally came to terms with getting it a little later, when a few minutes ago I noticed my tracking number! It doesn't work yet, but it's there! :) Come home, 64gwhite!
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Winning!:)
 
kring said:
Are any of those people getting tracking those who ordered late on the 7th or after? I havn't see any of them confirm tracking yet. The earlier (pre- 5:30pm) are the first wave who will be fulfilled, after that you are WAYYYY out there after a few waves of in-store stock orders being fulfilled.

I may have not made that clear in the original post. wave 1 is pre-5:30 orders, after that cutoff, then it's all about the stores for a few weeks... then they will get around to the remaining orders on first-come-first-serve basis.
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Ok so i ordered my phone at 1:00 PM EST in the store. So that would put me in the pre 5:30PM wave and my phone is still back ordered.
 
Here's a copy/paste of an online chat I just had with AT&T. The names of the innocent have been changed to protect their identity. Btw, I placed my order through the official AT&T website. ....But it now seems AT&T doesn't actually process those orders. Somebody else does.


-Xenomorph-: Hi.. my iPhone 4s order shows I placed it on 10/10 when I actually placed it on 10/7 at 5am CDT and now it's on "back order" with no scheduled shipping date. Is there any way I can ensure it will be shipped to me on the release date of 10/14?

-Xenomorph-: .. and my order # is 140.......

ATT: Thank you for contacting ATT chat. My name is ATT. I will look at the iphone order.

-Xenomorph-: thanks!

ATT: Thank you for your patience -Xenomorph----I am still checking one of our internal ordering systems.

-Xenomorph-: ok

ATT: I am sorry -Xenomorph-. I am not seeing any additional information beyond what you are seeing. I am checking the ordering group now.

-Xenomorph-: Shucks... ok.

ATT: As it was ordered online it likely took awhile for the pre-order requests to be processed, e.g. order on Friday October 7th processed on next business day (Monday the 10th). I am going to try and call the group that handles the online orders and see if I can get any additional information for you.

-Xenomorph-: hey, thanks!

ATT: Thank you for your patience -Xenomorph-. I checked with our online ordering group and the delivery date should not change whether showing ordered on the 7th or the 10th. They indicated that they will have devices for shipment on the 13th or 14th. So, while you probably would not have the iphone 4S in your hands on the 14th it will have been shipped out by then.

-Xenomorph-: Alright... thanks for your help!

ATT: You're welcome -Xenomorph-.. Do you have any other questions, or does getting the information from our ordering group answer everything for now?

-Xenomorph-: Nope... I'll be patient and wait now. Thanks!

ATT: Thank you for contacting ATT chat. We appreciate your business and patience. Have a Wonderful Day!
 
Spoke to Fedex rep and was told that based on my tracking number they could see it was being held in a warehouse and would be shipped tomorrow. I asked if she could tell me which warehouse and she said in TX (I think Ft. Worth, I have terrible short term memory and wasn't able to write it down at the time.)

(16GB White 4S, ATT non-premiere order confirmed approx 4:30 10/07; Payment info updated 10/08)

More than enough time for it to reach me by Friday here in VA and definitely by Saturday!

Poor little water damaged, broken screen 3GS will officially be retired. And new 4S will be treated a LOT better because I expect it to take me another two years easily. :)
 
tamrawr said:
Hey guys, i read the first 40 pages of this thread, so i feel like i should come back and update.

I ordered from the att site 3:30pm central on friday, got an email that the order went through 10/8 and to expect 14-21 days... I finally came to terms with getting it a little later, when a few minutes ago I noticed my tracking number! It doesn't work yet, but it's there! :) Come home, 64gwhite!
Click to expand...

That's reassuring! thanks for the post! I'm in similar boat, ordered 3:26pm EST and had the same 14-21 day email but I got it at 5:30pm on 10/7 just 2 hours after order... Thanks.
 
jav6454 said:
Oh you misunderstand me. I ordered through Apple so I know mine is safe, hell mine is currently in Louisville, KY. That said, I still think its stupid that people who ordered via AT&T the phone or online have to accept the Terms and Conditions after having placed the order. Terms and Conditions should be asked to be accepted BEFORE, not after placing orders.
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trust me i agree with you. I'm just saying that its only for phone orders. online orders don't have that TC email
 
bmms8 said:
online orders have TC automatically accepted



since you ordered online, you should be fine. TC email are for those who ordered over the phone, though we had to listen to about a minute of TC over the phone anyways.
Click to expand...


Thats what I thought!! But when I talked to one person they said I accepted them on Sunday the 9th, even though I ordered online. Then I opened another chat and the person said my phone wasn't backordered. There's not going to be anyway of telling until I either get a tracking number tomorrow or I don't. :(
 
cljones said:
Thats what I thought!! But when I talked to one person they said I accepted them on Sunday the 9th, even though I ordered online. Then I opened another chat and the person said my phone wasn't backordered. There's not going to be anyway of telling until I either get a tracking number tomorrow or I don't. :(
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yeah same here, i thought id find out today, but i guess i have to wait till tomorrow, i hope I'm still not waiting next week :p
 
I can't remember if this has been talked about before, but will this package require a signature? I had my iPhone 4 delivered to work so it had a signature. This one is going to my home (where no one will be). I almost never have a problem unless they explicitly require a signature. My last phone came via FedEx which I fully anticipate this one to do as well.
 
-Xenomorph- said:
Here's a copy/paste of an online chat I just had with AT&T. The names of the innocent have been changed to protect their identity. Btw, I placed my order through the official AT&T website. ....But it now seems AT&T doesn't actually process those orders. Somebody else does.


-Xenomorph-: Hi.. my iPhone 4s order shows I placed it on 10/10 when I actually placed it on 10/7 at 5am CDT and now it's on "back order" with no scheduled shipping date. Is there any way I can ensure it will be shipped to me on the release date of 10/14?

-Xenomorph-: .. and my order # is 140.......

ATT: Thank you for contacting ATT chat. My name is ATT. I will look at the iphone order.

-Xenomorph-: thanks!

ATT: Thank you for your patience -Xenomorph----I am still checking one of our internal ordering systems.

-Xenomorph-: ok

ATT: I am sorry -Xenomorph-. I am not seeing any additional information beyond what you are seeing. I am checking the ordering group now.

-Xenomorph-: Shucks... ok.

ATT: As it was ordered online it likely took awhile for the pre-order requests to be processed, e.g. order on Friday October 7th processed on next business day (Monday the 10th). I am going to try and call the group that handles the online orders and see if I can get any additional information for you.

-Xenomorph-: hey, thanks!

ATT: Thank you for your patience -Xenomorph-. I checked with our online ordering group and the delivery date should not change whether showing ordered on the 7th or the 10th. They indicated that they will have devices for shipment on the 13th or 14th. So, while you probably would not have the iphone 4S in your hands on the 14th it will have been shipped out by then.

-Xenomorph-: Alright... thanks for your help!

ATT: You're welcome -Xenomorph-.. Do you have any other questions, or does getting the information from our ordering group answer everything for now?

-Xenomorph-: Nope... I'll be patient and wait now. Thanks!

ATT: Thank you for contacting ATT chat. We appreciate your business and patience. Have a Wonderful Day!
Click to expand...

My order number begins with 1401, ordered on 10/7, received confirmation on 10/10 and order shows as being placed on 10/10. AT&T on numerous ocassions they have no idea when my order will ship. Please post when you receive a shipping notification or number.
 
Here's my story..

Get this. I was ordering at a fast food place and had to wait 3 and 1/2 minutes for my order. The slacker sales clerk didn't give me any confirmation details of my order, provided me with no tracking number for my fries and was unavailable for questions about my mini ice cream cone because there were others in line.

I stared anxiously at my phone for what seemed like ages and ages expecting an update via text, twitter, email or something.. but nothing.. NOTHING came! I was completely in the dark as to where my order of warm deliciousness was or when it would arrive. I was just about to leave the restaurant and call customer service and give them a piece of my mind when I was notified by voice, yes voice of all things, that my order was ready. How archaic is that? That was the longest and most tumultuous 3 and 1/2 minutes of my life...

Seriously people, I'm waiting for my phone like everyone else, but it's a phone. Others around the world would laugh to have such a minuscule problem. It'll get there.. it'll get there.
 
for the person who asked if anyone got a tracking # if they placed their order after the 7th - that's me!
I ordered the phone around 11am cst on Saturday and got the tracking number today. First I got a message that here was a 14-21 day wait. Then I got an email saying it was 10-14 day wait. Now I have a tracking number (shipped via UPS).

EDIT: sorry, I was talking about iPhone 4 (8gb) not 4S. Wrong forum, I guess.
 
AT&T and Apple ordered phones look to be on time.

My AT&T ordered iPhone shows Shipped and has a UPS tracking number. I ordered it at 6:50 AM Central Time on the 7th. UPS doesn't yet recognize the tracking number.

My Apple ordered iPhone (ordered about 3:45am Central, after I had reservation for above phone number that I had to let expire since I didn't know if it would work) shipped from China on the 9th and got to Louisville yesterday morning where it waits.
 
New2MacRumors2 said:
Get this. I was ordering at a fast food place and had to wait 3 and 1/2 minutes for my order. The slacker sales clerk didn't give me any confirmation details of my order, provided me with no tracking number for my fries and was unavailable for questions about my mini ice cream cone because there were others in line.

I stared anxiously at my phone for what seemed like ages and ages expecting an update via text, twitter, email or something.. but nothing.. NOTHING came! I was completely in the dark as to where my order of warm deliciousness was or when it would arrive. I was just about to leave the restaurant and call customer service and give them a piece of my mind when I was notified by voice, yes voice of all things, that my order was ready. How archaic is that? That was the longest and most tumultuous 3 and 1/2 minutes of my life...

Seriously people, I'm waiting for my phone like everyone else, but it's a phone. Others around the world would laugh to have such a minuscule problem. It'll get there.. it'll get there.
Click to expand...

iPhone > Life
 
Primate said:
So even if ATT comes through 100% with what they commited to do you still won't use them?
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if you read my post correctly, then you didn't need to ask this question. but to iterate what I've said before, yes, i will not use them.

----------
vika said:
EDIT: sorry, I was talking about iPhone 4 (8gb) not 4S. Wrong forum, I guess.
Click to expand...

fail.
 
43Tth.gif
 
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