AT&T iPhone 4S Pre-Order Status Thread

jalman11 said:
So I spent 3 days on the phone with ATT confirming that my shipping address was successfully changed to my home, from my billing address. I called UPS to confirm only to find out that they are still shipping to the wrong address. I am waiting to speak with ATT now to see WTF happened.

Did this happen to anyone else?? I am about to lose it on ATT.
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You probably made the change after the shipping label was already printed and they never reprinted a new one and replaced it.
 
-I ordered a 16GB White at 2:30am PST, that shipped FedEx on wednesday morning.

-I ordered 64GB Black at 10:30am PST, this whole week I haven't had tracking and it was backordered until yesterday afternoon. This morning it has finally shipped, or should I say the shipping and tracking was updated? Anyway this one just got picked up at DFW.

-Also ordered a 32GB Black at about 11:00am and that one wasn't backordered but didn't ship until yesterday.

Hopefully this gives some of you guys some hope because I was stressing over this big time but now my 64GB says its for FedX overnight out of nowhere.. so I should be gettin it tommorow hopefully the same with yours.

Edit: These were all ordered on the 7th btw.
 
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NickCerame said:
Preordered in store at around 1:30 PM EST on the 7th. Still showing that it's backordered. Not looking good for a launch date delivery :( Hopefully the order status just hasn't updated yet and it shipped today.
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just spoke to the salesperson i ordered from at the ATT store, he said he filled out everything, ran the debit card. Everything went smooth and i was def one of the first preorders! But he doesnt know why they are showing its backordered for me. He said maybe it happened like last year. The people who ordered from the store early, it might not update until you get the delivery.

hch3psa said:
Personally I'm starting to get worried. I haven't freaked out until today when I still don't have shipping info. Let me ask you guys this, people that still haven't gotten shipping information what did your order number start with? Mine starts with 740*******. I noticed other people that have had their phones shipped have orders starting with 10****** so I'm thinking I missed the boat here. Thoughts?
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i beleive the 740 numbers are regular orders. The 101 orders are the company discount orders, my number starts with 101 and my dad has a discount on the account through his job
 
xian67 said:
Hold at FedEx Location service is not available for this shipment.
=/
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I was told by a FedEx CSR yesterday that although they are not allowed to hold the item before the 1st delivery attempt is made, they will hold items after the 1st attempt is made. I won't be home for my delivery tomorrow (scheduled before 3pm), but as soon as I can get home and grab the "we missed you" notice I'm calling FedEx and asking it to be held and then picking it up at the fedex center in the evening after the truck gets back. I've been able to do this with other shipments in the past.
 
albatross83 said:
Same situation... I spoke with an agent last night and this morning, and they said "if you ordered before 5:30, you should definitely expect your phone tomorrow regardless of what the system says."
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I spoke with Premier this morning, and I was told that if the product was order by 2:30 PM you should receive it on the 14th. When I asked 2:30 PM in what Time Zone she stated 2:30 PM Eastern Time. I only report this since the 5:30 time has been floating around, but I've seen no reference as to which Time Zone. I hope this helps some.
 
my order went from "processing" to "shipped" (already in the US, fort worth, texas). there was no preparing for shipping or anything like others have had.

regardless, my phone will be here by 3PM tomorrow. I just hope they can put in my lock box and i don't have to be home to sign.
 
I knew I was going to be fed a bunch or garbage, so I don't even know why I bothered to call them, but I decided to call AT&T CS to see where my iPhone is. Before even checking my specific order, he gave me a blanket statement saying that all pre-orders would be fulfilled. Then he told me that NO ONE has received any notifications (lie #1) because AT&T hasn't even received them from Apple yet (lie #2). He then said that all iPhones would arrive to their warehouse tomorrow (lie #3) and then all of them will be sent out tomorrow (lie #4). I then had to ask him to specifically look at my account to see if my order was Kosher. I don't know why I'm the one that had to request this.
 
For those of you who were backordered, how long was it between going from 1 to 0 and then seeing shipping info?
 
Business Premier Orders: EXT*

If you received an order number that begins with EXTP, what were the details of your order?

Order number: EXTP*
Account: Small business (Premier)
Order method: 611 (after failing at Apple.com's eligibility page)
Model: Black 32GB
Order date: Saturday, 10/8
Order time: 2:30 am ET
T&C accepted: 2:45 am ET, 10/8
Order confirmation: 8 am ET, 10/8
Shipping email: 8 pm ET, 10/12
Payment method: Debit card
Shipping and billing address: Different

Carrier: UPS
AT&T Ship Date: 10/12
UPS origin scan: 12:19 am, 10/13
UPS order processed: 2:01 am, 10/13
UPS scheduled delivery: Either 3 or 4:30 pm Friday, 10/14
 
Almost here

I completed my order Saturday afternoon through Apple.com and it's almost here.

Louisville, KY, United States 10/13/2011 9:58 A.M. Import Scan
Anchorage, AK, United States 10/12/2011 8:48 P.M. Departure Scan
10/12/2011 5:49 P.M. Arrival Scan
Chek Lap Kok, Hong Kong 10/13/2011 12:49 A.M. Departure Scan
Chek Lap Kok, Hong Kong 10/12/2011 10:00 P.M. Arrival Scan
Shenzhen, China 10/12/2011 4:50 P.M. Departure Scan
10/12/2011 11:15 A.M. Origin Scan
China 10/12/2011 1:18 A.M. Order Processed: Ready for UPS

I'd recommend checking Fedex or UPS sites directly by reference number, use your phone number from your shipping address. Mine was in route for about 24 hours before apple update my order information from "preparing for shipment."
 
Fonzijr1964 said:
just spoke with ATT rep....Guy sounded like he was eating his 10th doughnut of the day....

ANYWAY..

He told me that my order that was "processing" is actually BACK ORDERED, and I wont receive it until next week

64GB White
Ordered 10-7 4am EDT

Anyone else have this problem on the east coast?
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Just called again, seems as though an hour after the "start" of ordering wasn't good enough to get a phone on launch day but ordering at 10am was? What the flying crap
 
kas23 said:
I knew I was going to be fed a bunch or garbage, so I don't even know why I bothered to call them, but I decided to call AT&T CS to see where my iPhone is. Before even checking my specific order, he gave me a blanket statement saying that all pre-orders would be fulfilled. Then he told me that NO ONE has received any notifications (lie #1) because AT&T hasn't even received them from Apple yet (lie #2). He then said that all iPhones would arrive to their warehouse tomorrow (lie #3) and then all of them will be sent out tomorrow (lie #4). I then had to ask him to specifically look at my account to see if my order was Kosher. I don't know why I'm the one that had to request this.
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So what did he say about your particular order. Is everything ok?
 
Fonzijr1964 said:
just spoke with ATT rep....Guy sounded like he was eating his 10th doughnut of the day....

ANYWAY..

He told me that my order that was "processing" is actually BACK ORDERED, and I wont receive it until next week
64GB White
Ordered 10-7 4am EDT
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Really it's 2-3 weeks, but he didn't want you flipping out on him.
 
Called about my canceled order and got a really good rep who did what she called a 'order reversal/upgrade' and reordered my 32GB and got standard 7 day delivery for me. She said she put a priority on the order and I should get it sooner.

This email is a follow-up to our conversation earlier today; below is a summary of our discussion:

Hello Mr Smith per your request, upgraded equipment for wireless number xxx-xxx-xxxx to the iphone4s 32 gb ..Billed to your visa, pending delivery within 7 business days .. Thank you for your business
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My back order went from 1 to 0 as well. I believe that i will be receiving shipping notice some time today and have my phone tomorrow. Why did it take so long? As i have been reading the boards and following all this fun. Most of the orders that were shipped were for 16 and 32 gig Iphones and a few 64 gig. Well considering that 16 and 32 gig were probably a majority of the orders(199 and 299). The companies (app, att,spr,ver) were probably trying to full fill the higher orders first and then take care of the lower orders. Now as we get closer to launch they are focusing their attention to fulfill those 64 gig white and black Iphones. It's no coincident that a lot of those 64 gigs went Zero today.

So expect shipping notices by the end of the day and enjoy your brand new shinny white iPhone tomorrow with all that storage.
 
So confusing .....:confused:
 

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sibram13 said:
My back order went from 1 to 0 as well. I believe that i will be receiving shipping notice some time today and have my phone tomorrow. Why did it take so long? As i have been reading the boards and following all this fun. Most of the orders that were shipped were for 16 and 32 gig Iphones and a few 64 gig. Well considering that 16 and 32 gig were probably a majority of the orders(199 and 299). The companies (app, att,spr,ver) were probably trying to full fill the higher orders first and then take care of the lower orders. Now as we get closer to launch they are focusing their attention to fulfill those 64 gig white and black Iphones. It's no coincident that a lot of those 64 gigs went Zero today.

So expect shipping notices by the end of the day and enjoy your brand new shinny white iPhone tomorrow with all that storage.
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I'm begining to think that they made very few 64GB phones assuming no one would buy them
 
Apparently neither AT&T nor UPS can change the delivery address for my phone. Since it's going to a different state, it might be awhile before I actually get it.
 
albatross83 said:
Same situation... I spoke with an agent last night and this morning, and they said "if you ordered before 5:30, you should definitely expect your phone tomorrow regardless of what the system says."
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5:30 am or PM last Friday? bc I ordered at 10:30am last Friday, but my phone states now it just left Kentucky, and is due to arrive by the end of the day Friday, assuming UPS will hopefully deliver before 8:00 pm :(
 
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