AT&T iPhone 4S Pre-Order Status Thread

[Welovelegend]

At this point, canceling my pre-order doesn't really do anything for me. Because pretty much all local stores ran out of 16GB already. Thanks for the tip for keep calling back. You know first call I made yesterday was a international CC, I could not even hear what she was saying, the delay was the worst I have never experienced, on top of that I really had hard time understand what she was saying, tho she was very nice and trying to be very helpful, thanks to her.
today my call was handled domestically, but same crap... they are just frustrated as we are. Imaging taking complains for day for straight two days....

 

[fouramphonecall]

On the seventh at 5 PM central time I placed my order in-store for a black 64GB 4s. However I was stuck in backorder hell for a week and decided to cancel my order when I found out that a few local stores had stock left. It all worked out and I ended up picking up my black 64 GB from a different store today. And now I just typed this post with the new voice control. Pretty sweet so far. I wish you guys still stuck in hell the best of luck.

 

[Welovelegend]

as far as I know cancelation for store pre-order is handled totally different with online pre-order. I guess because they are two different parts of the company running on different systems. Each division don't want to step on each other's toes.

 

[jbachandouris]

Still can't track my order. Ordered Saturday buy phone. I could cancel my order, but the problem is my eligibility date is 11/25, so if I cancel now, the store can't/won't allow me to upgrade any earlier than 11/1. So...here I wait and yes, they told me the 'waiting to be shipped' line also.

On a brighter note: they have already credited my bill ($151) and today a CSR credited me another $69. $220...nice, but still NO phone! If I could only track it, even to see the words 'pending' or even the dreaded 'backordered,' but no, nothing.

I think in January, I'm going to open an 'iPhone upgrade account' at my bank and start saving for the early upgrade fee, should I chose to use it, because begging for an 'early' upgrade just isn't worth it.

Oh well, my iPhone 4 still works. iOS 5 battery life isn't so great though...

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as far as I know cancelation for store pre-order is handled totally different with online pre-order. I guess because they are two different parts of the company running on different systems. Each division don't want to step on each other's toes.

Actually, I was told they are separate companies. Hence the 'you can't cancel a pre-order' line. I don't know if that's true, but it very well could be. That would explain A LOT.

 

[Techie79]

Okay, so I MIGHT cancel my order as I have found out that my local Sam's club has one (three, infact). Now....does ATT put the money back when you cancel? How long does it take? I don't want to run into paymetn issues.

You can cancel your online pre-order. It took me more than an hour. I wrote a thread on this.

Canceling your AT&T iPhone 4S Pre-order

 

[TenaciousJello]

Anyone come out of backorder recently? I'm still backordered. Maybe nothing will change until Monday since it's the weekend now? Thoughts?

 

[Welovelegend]

I am still in backordered. Techie79, thanks for the tip. I will try that tomorrow.

 

[YoManStation]

Anyone come out of backorder recently? I'm still backordered. Maybe nothing will change until Monday since it's the weekend now? Thoughts?

As crazy as it sounds after all these crazy stuff, I've decided to wait for the back-ordered. first of all i don't have time for this, and second they are giving me $50 credit and 3rd im told the phone should arrive sometime this week (this coming week if you may), so if i cannot get it during this week, they will put alot of fire on me and i will not give up until they give me that freaking iPhone for free. as crazy as it sounds i think they can do it. For all the money they make during these pre-order, if im not getting it this week, im ready to fight with them on my off day and get their FFFFF AZZ manager to my ear and apologize and something else.

I'm giving them a chance to keep me as a customer & to earn my business. Otherwise i will go with Verizon Verizon next month and they will work something out for me, iPhone or just something else. And altimately at&t will get my 2 page letter to their letter box and Better Business Bureau.

I'm a patient and can forgive them on reasonable delay (a week or so). Now this whole situation is getting up my nerves and it's not the phone anymore, it's about at&t and i could care less if i don't get 4S, screw that, get the 5, 6, 7, 8 whatever the F is.

Congratulations for those who received the phone.
Congratulations for those who made the exchange on the stores. (I know if i push hard enough i can do it, but i didn't went that far at this point, and instead i use this as a chance to claim them incentives that they cannot turn down)

Lastly for those who's still in the backorder-hell, please keep the community inform and fingers crossed. as 14-21 days that they mention, this Friday should be the day and will be the last day that i will burn their store and phone. STAY IN TOUCH GUYS

 

[waylay00]

This is absolutely ridiculous. Pre-ordered mine on the 7th, and as with many others, I apparently won't be getting my phone until another "21-28 days."

I'm tired of hearing so many AT&T apologists defending the company too. They failed to estimate the demand accurately, so they should be the ones who suffer the consequences, not the customers. It's THEIR problem. I was promised by my local AT&T rep that I would have the phone in my hands no later than the 15th. Since I don't have it, they should compensate me in some way since my money is still tied up with them (money = time, and vice versa). After all, an iPhone's value decreases as each day passes, since each day is a day close to the release of the next iPhone.

EDIT: After complaining to a few customer service reps, I was able to get $50 credited to my account. As a result, I'm not as angry as I was earlier today, but we shouldn't have to go through these steps, especially since we are the ones who PREORDERED and were willing to give our money to them up front.

 

[Zinger107]

I ordered on 10/9 a 16gblack and a 32g black...just checked my status and the 32 went from 1 back ordered to 0. The 16 is still back ordered. I don't have a tracking number though. If I get this next week I'll be very surprised. I tried canceling locally and the store said no, they had plenty of 32 & 64 4s available. Last time I preorder.

 

[linkgx1]

Well, now...

 

[Gleemen]

I ordered on 10/9 a 16gblack and a 32g black...just checked my status and the 32 went from 1 back ordered to 0. The 16 is still back ordered. I don't have a tracking number though. If I get this next week I'll be very surprised. I tried canceling locally and the store said no, they had plenty of 32 & 64 4s available. Last time I preorder.

This just depresses me. I ordered on the 7th and nothing shows up on the site and at&t cant give me anything but to confirm that it is ordered.

 

[shawn15p]

Ok it is really upsetting me that people are coming off backorder when they order on the 9th or 10th, and i ordered on the 7th at 10am.....i cannot stand this any longer.

 

[linkgx1]

I'm a new customer and want a credit.....is that possible?

 

[jesuscandle]

If pre-orders can't be cancelled, why is "canceled" one of the order status options?

http://cl.ly/3D3X252n3V3j3I241t34

 

[Eddyisgreat]

If pre-orders can't be cancelled, why is "canceled" one of the order status options?

http://cl.ly/3D3X252n3V3j3I241t34

ATT can cancel. YOU can't

 

[ambiguous1]

Image

Well, now...

When and how did you order?

 

[rob5033]

Apple got it right this time

Per-ordered my wife's 16 GB white on 10/8 over the phone with Apple and was told that it would probably be Oct 31st before we got it.

Just happened to be near the Leawood, KS Apple Store today with really no intention of trying to get one. Walked in thinking it can't hurt to ask. Talked to a sales rep and an on-site AT&T rep who cancelled the order and restored upgrade eligibility in about 5 mins. After that was done, walked out of the store with the phone and a pink Kate Spade case with polka dots that my wife wanted (had to explain to someone who was watching me put it on that it wasn't mine)

Anyway, I never thought that nearly 36 hours after launch that the store would have more in stock. Like I said, Apple got it right this time.

 

[beama]

I have my UPS tracking number as of October 14th at 12:48 AM, but it is still showing that the information was sent, but not the package. Called CS this morning and they claim, the package was sent and they can't see anymore information than I do on the tracking page. that it is probably in transit and to just keep checking the tracking status. Anybody else in this situation? The pending charge is still on my credit card and has not transferred to the billed page. I thought they billed when they shipped???

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Well, the only good news is that the charge is off pending and now on my statement.

You all are not going to believe this one. My UPS tracking number shows that it is still pending shipment, but tonight when my daughter and my husband came home from a trip out of town, they found a package by the front door. My IPhone delivered by FED-EX. When I put in the number at Fed-Ex, it shows that it was delivered at 11:30 this morning and had already been authorized for signature (not true). He just dropped it without ringing the bell and not expecting anything, I didn't check the front door all day. Now how could I have a UPS tracking number which ATT CS verified and it got delivered by FED-Ex??? I'm happy to have it, but upset that it sat by the front door all day when I could have been playing with it and perplexed about it being delivered by Fed-Ex!!!

 

[r3dsh1ft]

I say that we need to stick it to AT&T.

If you were unsatisfied with how AT&T handled this (and all their lies), I think we should make a petition. We should all just transfer to a different carrier as soon as our contracts are up/ the next iPhone is out. We need to show AT&T that we will not blindly get raped by them. Power in numbers. We are the 99%.

 

[linkgx1]

When and how did you order?

I ordered online on October 10th (regular ATT website).

 

[PerplexShyt]

I say that we need to stick it to AT&T.

If you were unsatisfied with how AT&T handled this (and all their lies), I think we should make a petition. We should all just transfer to a different carrier as soon as our contracts are up/ the next iPhone is out. We need to show AT&T that we will not blindly get raped by them. Power in numbers. We are the 99%.

sorry but at&t data speeds got me forever theirs

 

[carlos A]

Heres my story, i pre-ordered an iphone 4s the 7th by phone at 10 am confirmation email received in minutes but the terms and condition came late at 7pm and i inmediatly accepted them. They give me the order number but in any of their order status link my order show up. I call them like 15 times in all the week they never resolve me the problem but they tell me that my order show processing in their system. Well the 14 came and still cant check my status by the morning i called them again. When i called them a nice person attend me i give him all my information and he let me waiting. He told me that he called UPS and told me that my iphone will arrive today(14) at my home. I was very happy go to collage take a test and when i finish the test i called them again just to make sure my iphone will det home the same they. When i called the guy told me that my order got an unexpected cancelling. very angry i told him that i called like 3 hours ago and blah blah blah. Finally i just ask him if i could get the iphone 4s in a store if it was available. I wait in phone line like 45 minutes waiting that he fixes my phone plan so i could get the upgrade discount. I go to an att store talking with the CS guy and when i get to the store there was only one iphone 4s available and the CS guy finish fixing my account. So i get the iphone 4s in the store.
My tip for all of you that pre-ordered and know an att store that the iphone is available is that you call your credit card operator or bank and tell them to cancel the payment att will automaticaly cancel your order just call 611 and tell them to fix your phone line to be able to receive the upgrade discount. Atleast this worked for me. Hope that this work for all of you!

 

[Gman 2007]

feedback@att.net

I say that we need to stick it to AT&T.

If you were unsatisfied with how AT&T handled this (and all their lies), I think we should make a petition. We should all just transfer to a different carrier as soon as our contracts are up/ the next iPhone is out. We need to show AT&T that we will not blindly get raped by them. Power in numbers. We are the 99%.

I agree we should do something as this is way not cool.

I do think we should flood feedback@att.net with some choice comments.

The big problem is that we do not have enough power as consumers because there is so little competition in the market place. You have to blame the FCC for letting Verizon and AT&T dominate. Is just the same as the "to big" to fail banks. If you have the energy definitely include the FCC in the compliant process.

AT&T CEO's compensation slips 6% to $27.3 million
Declines in Randall Stephenson's bonus and perks were offset by a slight salary bump and greater equity awards (taken from Ann Bednarz, Network World, March 11, 2011 11:39 AM ET)

AT&T chief Randall Stephenson received a smaller bonus and the company cut the value of his executive perks in half in 2010, as the telecommunications carrier reported a slight uptick in revenue and a giant leap in net income compared to a year earlier.

Stephenson, who is chairman, president and CEO of AT&T, received compensation worth $27.3 million in 2010, down 6% from $29.2 million in 2009, according to documents filed Thursday with the U.S. Securities and Exchange Commission.

Sending AT&T's CEO two emails in two weeks results in a phone call from AT&T's Executive Response Team and a warning that further emails will result in a cease and desist letter.

Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com

I was amazed at how few email addresses are available for AT&T customer service and complaints. I also noticed that none of the calls are taped (they usually tell you at the beginning of the call). This practice is pretty standard for most call centers so they can do some quality control on the CSR's and insure customers are getting the right information. I guess we know how that works.

 

[baseball]

Heres my story, i pre-ordered an iphone 4s the 7th by phone at 10 am confirmation email received in minutes but the terms and condition came late at 7pm and i inmediatly accepted them. They give me the order number but in any of their order status link my order show up. I call them like 15 times in all the week they never resolve me the problem but they tell me that my order show processing in their system. Well the 14 came and still cant check my status by the morning i called them again. When i called them a nice person attend me i give him all my information and he let me waiting. He told me that he called UPS and told me that my iphone will arrive today(14) at my home. I was very happy go to collage take a test and when i finish the test i called them again just to make sure my iphone will det home the same they. When i called the guy told me that my order got an unexpected cancelling. very angry i told him that i called like 3 hours ago and blah blah blah. Finally i just ask him if i could get the iphone 4s in a store if it was available. I wait in phone line like 45 minutes waiting that he fixes my phone plan so i could get the upgrade discount. I go to an att store talking with the CS guy and when i get to the store there was only one iphone 4s available and the CS guy finish fixing my account. So i get the iphone 4s in the store.
My tip for all of you that pre-ordered and know an att store that the iphone is available is that you call your credit card operator or bank and tell them to cancel the payment att will automaticaly cancel your order just call 611 and tell them to fix your phone line to be able to receive the upgrade discount. Atleast this worked for me. Hope that this work for all of you!

when the bank cancels the order does it automatically cancel the order right away?