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AT&T iPhone 4S Pre-Order Status Thread
- Thread starter EvoNiner1986
- Start date
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What a joke....Here is my conversation with an online rep. This is exactly why no one can get a straight answer. These guys have NO CLUE what they are talking about!!
I left out the first part of the conversaion with my personal info. And I just copied and pasted from the chat window piece by piece because it wouldn't let me take a screen shot of the entire conversation. And the "SAVE" option at the bottom of the window only "saved" the "virtual" part of the conversation.
I just picture "nick" typing on a greasy keyboard, with one hand, feet up, and eating a bag of funions.
Nicholas Galoni: The phones will be shipped on the 14th.
You: Shipped on the 14th, or delivered on the 14th
I was told it would arrive on the 14th
Nicholas Galoni: If you ordered the device before 5PM on the 7th than you will receive it on the 14th.
You: Ok, I did. I ordered early morning. When should I expect to see an update to my order status (tracking #'s etc)
Nicholas Galoni: The 14th.
When the device ships.
You: Just so I am clear...NO phones have shipped as of yet?
Nicholas Galoni: That is correct.
You: Ok, so I wont see an update until the day it's supposed to deliver?
Nicholas Galoni: That is correct.
You: Ok, thanks for your help! Enjoy the rest of your day
I left out the first part of the conversaion with my personal info. And I just copied and pasted from the chat window piece by piece because it wouldn't let me take a screen shot of the entire conversation. And the "SAVE" option at the bottom of the window only "saved" the "virtual" part of the conversation.
I just picture "nick" typing on a greasy keyboard, with one hand, feet up, and eating a bag of funions.
Nicholas Galoni: The phones will be shipped on the 14th.
You: Shipped on the 14th, or delivered on the 14th
I was told it would arrive on the 14th
Nicholas Galoni: If you ordered the device before 5PM on the 7th than you will receive it on the 14th.
You: Ok, I did. I ordered early morning. When should I expect to see an update to my order status (tracking #'s etc)
Nicholas Galoni: The 14th.
When the device ships.
You: Just so I am clear...NO phones have shipped as of yet?
Nicholas Galoni: That is correct.
You: Ok, so I wont see an update until the day it's supposed to deliver?
Nicholas Galoni: That is correct.
You: Ok, thanks for your help! Enjoy the rest of your day
Think about it, Fedex ground is usually what, 2-4 business day shipping? So if you ARE going to receive your phone on Friday 14th, you can only assume you will receive a confirmation email for shipping late tonight or sometime on Wednesday. Also, follow the money....... (check you credit card report)
I believe most people here would agree with me when I say that it was early in the morning and there was a split decision of being one of the millions of people clicking away at the apple store website or one of the few who got onto ATT as soon as they opened up their pre-orders. With all the crashing going on I didn't want to be left hanging without a pre-order should there not be very much stock.
Think about it, Fedex ground is usually what, 2-4 business day shipping? So if you ARE going to receive your phone on Friday 14th, you can only assume you will receive a confirmation email for shipping late tonight or sometime on Wednesday. Also, follow the money....... (check you credit card report)
Except, as with the iPhone 4, I assume these are coming Standard Overnight and you will get a tracking number the day before.
Didn't AT&T say that anyone who ordered after 4:30pm EST would have to wait 21+ days?
AT&T Online Rep
Just chatted it up with an online rep, I tried to fish for some tracking info or even shipping company, but he wouldn't/couldn't give that to me. I did however get this helpful line
D---: Good afternoon! Thank you for chatting with AT&T. Mr. W I will be glad to assist with the order status of the device.
Me: Thank you! I have had some trouble in checking my order status placed just after 5 am EST Friday morning
D: I can check the information for the account.
Me: I have the order number if that helps at all
Me: I'm sure ya'll are getting tons of requests this week, I really appreciate your help, thank you.
D: I am almost done.
Me: Thank you
D: The order that you have placed expected to be received by the delivery date of October 14, 2011.
Me: Great, any idea when it will be shipped?
Me: Or through which shipping service?
D: Unfortunately there is no information at this time.
D: We value your business. Is there anything else I can assist you with today?
Me: I think that's it, you have been extremely helpful, thank you.
D: You are quite welcome.
D: Have a great day Mr. W.
Just chatted it up with an online rep, I tried to fish for some tracking info or even shipping company, but he wouldn't/couldn't give that to me. I did however get this helpful line
D---: Good afternoon! Thank you for chatting with AT&T. Mr. W I will be glad to assist with the order status of the device.
Me: Thank you! I have had some trouble in checking my order status placed just after 5 am EST Friday morning
D: I can check the information for the account.
Me: I have the order number if that helps at all
Me: I'm sure ya'll are getting tons of requests this week, I really appreciate your help, thank you.
D: I am almost done.
Me: Thank you
D: The order that you have placed expected to be received by the delivery date of October 14, 2011.
Me: Great, any idea when it will be shipped?
Me: Or through which shipping service?
D: Unfortunately there is no information at this time.
D: We value your business. Is there anything else I can assist you with today?
Me: I think that's it, you have been extremely helpful, thank you.
D: You are quite welcome.
D: Have a great day Mr. W.
What kills me is I meant to do that. I had 2 screens open and accidentally completed the order in the AT&T screen.
My Chat with AT&T
I chatted with AT&T today since no one seems to have a specific answer. This is what they about my situation:
Please wait for a site operator to respond.
You are now chatting with 'Amanda Davis'
Amanda Davis: Hello , I will be more than happy to assist with your account and order questions.
you: Hi Amanda, I just wanted to know what exactly does Back Order mean?
Amanda Davis: Backorder means that the warehouse is awaiting the phones to arrive. So we get the phones in everyday. If the order is going to longer than we expect to ship. Someone will contact you.
you: I also ordered my iPhone 4S on a Friday, but my over states that it was done on 10/8.
Amanda Davis: That's correct, We did not process it until the next day. Rest assured that all orders are shipped in the order they come to our company.
you: Is there anyway that you can see when the phone will be shipped, or how far i am down the list.
Amanda Davis: No there is no way to tell just yet. We are sure everyone is excited about there new phones, and we are working overtime to get them delivered.
you: Ive just heard different this from ATT representative. Some have told me they will ship tomorrow, another told me they ship friday, and others have told me I would have to wait 21-28 days. I would just like an actual estimate if thats possible. That way I could tell if I would just rather pick it up at a store, because 28 days is a REALLY long time.
Amanda Davis: What date did your email confirmation give?
you: I got two emails. I got the first one for 10/7 which stated 10/14. Then I got a second email on 10/8 asking me to call ATT, and thats when I was told they ship friday, Then I called later that night and was given the 21-28.
Amanda Davis: You will get your order on next week. We are shipping them very fast once we get them.
Amanda Davis: You did not place your order this week. So you got in early enough to get it in next week.
you: So I did not make it early enough for a friday release, so I should maybe expect it Mon-Fri of next week?
Amanda Davis: Yes. You still need to check your mail and deliveries on Saturday.
you: That sounds great. So tracking numbers should start going out later this week?
Amanda Davis: Yes, please check site for updates.
you: Thank you very much for your time.
Amanda Davis: No problem.
Amanda Davis: Is there anything else I can assist you with today?
you: No. That is all thank you for your patience.
Amanda Davis: We value you as a customer with AT&T and we appreciate your business. Thank you for visiting AT&T Live Support Chat. It has been my pleasure to assist you today, please click the close button to end your session. A customer satisfaction survey will automatically appear and we appreciate your feedback.
Hope this helps anybody. Next time I am ordering through Apple, their customers seem to be having a better experience.
I chatted with AT&T today since no one seems to have a specific answer. This is what they about my situation:
Please wait for a site operator to respond.
You are now chatting with 'Amanda Davis'
Amanda Davis: Hello , I will be more than happy to assist with your account and order questions.
you: Hi Amanda, I just wanted to know what exactly does Back Order mean?
Amanda Davis: Backorder means that the warehouse is awaiting the phones to arrive. So we get the phones in everyday. If the order is going to longer than we expect to ship. Someone will contact you.
you: I also ordered my iPhone 4S on a Friday, but my over states that it was done on 10/8.
Amanda Davis: That's correct, We did not process it until the next day. Rest assured that all orders are shipped in the order they come to our company.
you: Is there anyway that you can see when the phone will be shipped, or how far i am down the list.
Amanda Davis: No there is no way to tell just yet. We are sure everyone is excited about there new phones, and we are working overtime to get them delivered.
you: Ive just heard different this from ATT representative. Some have told me they will ship tomorrow, another told me they ship friday, and others have told me I would have to wait 21-28 days. I would just like an actual estimate if thats possible. That way I could tell if I would just rather pick it up at a store, because 28 days is a REALLY long time.
Amanda Davis: What date did your email confirmation give?
you: I got two emails. I got the first one for 10/7 which stated 10/14. Then I got a second email on 10/8 asking me to call ATT, and thats when I was told they ship friday, Then I called later that night and was given the 21-28.
Amanda Davis: You will get your order on next week. We are shipping them very fast once we get them.
Amanda Davis: You did not place your order this week. So you got in early enough to get it in next week.
you: So I did not make it early enough for a friday release, so I should maybe expect it Mon-Fri of next week?
Amanda Davis: Yes. You still need to check your mail and deliveries on Saturday.
you: That sounds great. So tracking numbers should start going out later this week?
Amanda Davis: Yes, please check site for updates.
you: Thank you very much for your time.
Amanda Davis: No problem.
Amanda Davis: Is there anything else I can assist you with today?
you: No. That is all thank you for your patience.
Amanda Davis: We value you as a customer with AT&T and we appreciate your business. Thank you for visiting AT&T Live Support Chat. It has been my pleasure to assist you today, please click the close button to end your session. A customer satisfaction survey will automatically appear and we appreciate your feedback.
Hope this helps anybody. Next time I am ordering through Apple, their customers seem to be having a better experience.
Just to be fair. I order from Amazon a lot with overnight delivery and 99% of the times I don't get tracking number until say 3-4AM in the morning. A few hours before I receive the item.
Also, for other providers when I do overnight. Even if the tracking does show up. In many cases It doesn't even work until it's out for delivery.
So if they are using overnight delivery I don't see this as too uncommon.
What part do you not understand? Basically, they are saying that when my iPhone is ready to ship, I will receive an e-mail stating a) it is ready to ship, b) I will have 72 hours to reply back as an acknowledgement and c) if I don't do "b" within 72 hours they will cancel my order.
Sounds like bureaucratic crap to me! I'm just asking if anyone else heard this one, it's one helluva doozy even for AT&T. And if this is true, that's even worse!
I called AT&T Premier Support to see why my order was marked "ATTENTION" yesterday and then tried to get them to change my shipping address. The woman said she wasn't allowed to tell me what the shipping address of the phone was, but only that it wasn't my home address which I gave her...
THIS!!! I just looked at my FedEx tracking from AT&T Premier from last year for the Iphone 4, the email from AT&T with the tracking number came at 7:41PM the night before it was delivered. There is only one entry in the tracking history and that is the delivery at my house the next day at 10:41AM.
Think about it, Fedex ground is usually what, 2-4 business day shipping? So if you ARE going to receive your phone on Friday 14th, you can only assume you will receive a confirmation email for shipping late tonight or sometime on Wednesday. Also, follow the money....... (check you credit card report)
I'm not sure if they changed it from last year but Premier at least was overnight delivery. It shipped on the one day and I had it the next. I don't remember the exact shipping location but think it was TX and I live in a residential part of CT.
Edit: Just checked my tracking from last year and the email I received with the tracking info was time stamped 10:17PM and it arrived at my house at 1:55PM the next day
Last edited:
I actually ordered one from AT&T and one from Apple. Ordering stopped for a while on the Apple site so I had to order my wife's on the AT&T site. Mine is already in Kentucky. Her phone is who knows where like the rest of yours. Apple's was harder to get an order in, but it is the way to go I guess.
Ok so he he saying the device will ship and arrive the same day? Brilliant. And you will get a tracking number the DAY you receive the order? I think Nick may have been overindulging in some cocktails at the time of this chat.
Galoni recipe
A popular fruity punch in Uruguay, South America.
2 liters white wine
3 bananas
1 apple
1 orange
6 strawberries
1/2 lb grapes
1/2 lb sugar
Hopefully I will get mine early since I live in Dallas... less than a 5 minute drive from their HQ downtown, although God only knows where their warehouse is.
One can hope!
One can hope!
I just chatted with an Amanda. What a condescending b****. I considered doing chat again to see if I could get someone else. Screw it. It'll be here. I wanted to take the day off to be sure I was home to get it. Other than that, I really dont care.
Either way, I have my confirmation email telling me my order is being delivered on the 14th. I am fairly put off by the fact that customer service doesnt have or doesnt admit to knowing the information we were provided when ordering.
Either way, I have my confirmation email telling me my order is being delivered on the 14th. I am fairly put off by the fact that customer service doesnt have or doesnt admit to knowing the information we were provided when ordering.
Oh? I'm on McKinnon...work on McKinney. You?
Edit: Monique Furman pasted a paragraph about using the web or calling Ecom....no support provided. WOW