When I called i kept pressing "other"/"something else till I spoke to an operator and plead my case and that I had spoken to all different departments, and he connected me to what he called "the executive offices". On a related note the VP i spoke with mentioned that there is a front end to the order system that we see online, and a backend. For mine the front end said october, but the backend said September 25th. Also I am ATT Premier so that could be a factor (although previously they kept just transfering me to the Phillipines call center, so I don't know if that means anything.