I am the OP of this thread, and even though I was very optimistic and told people not to worry earlier in the thread (certainly cannot remember where) I have seen no movement on my "Order Status." So I did a chat with an AT&T Premier Rep. Tell me this is not them just following what the company has told them to say, obviously I have left out any response with my personal information:
Welcome to AT&T Premier Web Navigation Support. While we securely connect you to an agent, please provide a brief description of the reason you are chatting today.
Me : I would like to know what is going with my iPhone 6s order. The launch is 3 days away and tonight my Order Status still says "In Progress," which is what it has said since I stayed up late on pre-order launch night to order it.
AT&T : Thank you for chatting the AT&T Premier Support Center we hope you’re having a great day. My name is Wilbert and I will be more than happy to assist you today.
AT&T : Good evening.
AT&T : Before we proceed, can I please have your full name and an active number in your account?
I am on the East Coast, so I stayed up until 3:00 am! I actually got my order in before 3:00 am because your site went live about 10 minutes early.
AT&T : You are welcome. One moment please.
AT&T : Thank you for patiently waiting.
AT&T : Upon checking, your order was already completed. And the estimated shipment date of your order is on 09/24/2015 To 09/24/2015. So there's a big possibility that your order will be shipped out once the device is already available. This is also your privilege on pre-ordering the new device.
AT&T : And don't worry, once your order has been shipped out from one of our warehouse, you will be receiving an e-mail notification with the tracking information so you can check your order from time to time.
Me : With all due respect, you have told me the information that I have when I check my order.
Me : I really want to know if I am going to get my phone on launch day.
Me : Launch Day is actually 9/25
Me : It would be great if I got it a day early!
AT&T : I apologize but I can't guarantee you that one. But since you place the pre-order early there is really a big possibility that you will get the device as soon as it's available. I totally understand where you're coming from.
AT&T : But I don't want to provide any specific timeframe because if it won't meet your expectation, you might get disappointed and I don't want that to happen.
Me : Well isn't that the point of staying up until 3:00am and pre-ordering?
Me : That we get our phones on launch day.
Me : I got my order in before 3am.
AT&T : Yes, I understand that you get that. And don't worry, since you pre-order it. You might get it as soon as the device will be released. I just don't want to provide you specific time frame because I don't want to provide any false information.
Me : 2:58:21 AM EDT
Me : I understand. However, I just feel like with the launch being 3 days away and there has been no change to order status, I am getting a little nervous.
AT&T : I totally understand where you're coming from Mr. -------. But don't worry, since you pre-order it 3am. There's a privilege you got for processing the order that early.
AT&T : And we prioritize our customer, that will be first come, first serve basis.
AT&T : Rest assured about that.
Then the rest is just saying thank you and goodbye. I mean he gave me the same exact information that I can get when I check my order! AT&T (and I would argue all these companies) need to give their employees more information about where your order is at. They must know more! I do not buy that it does not say in AT&T's system exactly where your order is in the system. I know people will say to me that it must still be "In Progress," however, I believe they know if it has a tracking number and what not etc...
I have ordered three straight years from AT&T Premier directly, and received my phone on launch day. However, I just have a bad feeling about this year. I ordered the Rose Gold iPhone 6s (64gb) which I know is not as delayed as much as the Rose Gold 6s Plus. Oh well, nothing I can do about it right now. I am just hoping I see a change to my order status tomorrow, and/or get an email that my order has shipped with my tracking number.
Hope everyone has a goodnight, and YOU ALL get your phones on launch day, or in the case of some 6 Plus orders they get moved up to a much earlier date or even launch day!