You're not going to believe my latest call to AT&T.
Speaking to CSR in Customer Care about my order, and the lady tells me I have to speak to Premier Support because they can't even SEE the order on their end.
I told her, "I CAN'T get through to them, and I'm fed up etc etc." She says the only thing she can do is try to transfer me again.
I ask for her supervisor.
Supervisor gets on. "Sorry, sir, we have to put you through to Premier Support."
I say, "It doesn't work!"
She says, "Nothing we can do."
I say, "Who do I speak to to make a complaint about your non-existent Premier Support."
She says, "Premier Support."
I say, "You're telling me I have to speak to Premier Support about not being able to get through to Premier Support."
She says, "Yes sir."
I asked if she minded me recording her saying that, and she said she DOES mind. I asked her how it was fair that she can record my conversations for "Training Purposes" and that I can't record her call for "Ridiculousness Purposes."
The line went quiet, so I zinged her with a, "Wow, the line's gone quiet, like a dropped call with AT&T."
I really hope they recorded the conversation. She was so unhelpful it kills me!
