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AT&T lies
- Thread starter apple3g040193
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I know that but my problem is he said "I guarrantee there will be no new iphone"
How is he in any position to make such a guarantee? You really think that Apple shares product release information with an at&t store manager?
You can go back and confront him, but he will just lie to you again. Hate to say it, but you better just chalk this up to an expensive life lesson.
I voted you for you to eat AT&T.
Best thing to do is to just sell your phone and use the money towards the new one.
Best thing to do is to just sell your phone and use the money towards the new one.
Call AT&T and state you had a verbal contract with the Store Manager, and you expect AT&T to tell Apple not to release an iPhone this year.
I hear you.
It would probably be a waste of time cause he will try to BS you again and say he didnt say that and other nonsense.
But if it makes you feel good go and tell him off
Call AT&T and state you had a verbal contract with the Store Manager, and you expect AT&T to tell Apple not to release an iPhone this year.
lol
Neither, your options are too extreme. You should talk to a regional manager or similar and get them to allow an exchange.
I've personally been through this before, and since it came from a manager, your only choice is to challenge him to a duel. First, you'll want to know what this means to him. Some go by old Wild West classical rules. These guys usually turn out to be cheaters. Some go by their own rules, which they typically make up on the spot. However, they're usually honest fighters.
You probably believed that last sentence; they're actually worse cheaters. On the day of the match, dress as goth as possible. The less you look like a good customer, the harder you'll be able to track. Now, this next part is crucial. Even though you know they'll cheat, you have to go by the honest rules and turn to face him when actually instructed. It's vital that you immediately yell "I'D LIKE TO BUY SOME ACCESSORIES." This triggers primitive receptors in his sales brain, launching him into a temporary frenzy in which he cannot distinguish a poodle from an elderly man's ungroomed armpit. Good job. He's vulnerable.
At that point, you must immediately launch into a tirade about poor customer service, dishonesty of sales staff, and be sure to throw in an allegation that he propositioned your mother with a bath tub full of jello and a bottle of astro glide. You may be saying "But my mother is dead!" That's ok, he doesn't know that. It's crucial that you end your verbal barrage with a threat to escalate to corporate. If he looks to parry, quickly shout "phone insurance." One of two things will happen-- the dopamine released by his brain will render him incontinent for a while. For this, you just have to wait it out. Coloring books help. The second is, while rare, much more dangerous. His own self-doubt will render him unable to accept the prospect of the sale, launching him into a frenzy. You must treat him like a bear. Speak in soft tones, but hold your ground. If he starts advancing, thrust your hips in a rhythmic, quick motion towards him. Wide eyes and chants of "Hey baby" are encouraged (but remember, soft tones). These two possibilities lead to the same outcome with a calm demeanor and a good peanut-butter-and-jelly sandwich know how. He's yours.
Politely request that your exchange be honored. Guaranteed to work.
You probably believed that last sentence; they're actually worse cheaters. On the day of the match, dress as goth as possible. The less you look like a good customer, the harder you'll be able to track. Now, this next part is crucial. Even though you know they'll cheat, you have to go by the honest rules and turn to face him when actually instructed. It's vital that you immediately yell "I'D LIKE TO BUY SOME ACCESSORIES." This triggers primitive receptors in his sales brain, launching him into a temporary frenzy in which he cannot distinguish a poodle from an elderly man's ungroomed armpit. Good job. He's vulnerable.
At that point, you must immediately launch into a tirade about poor customer service, dishonesty of sales staff, and be sure to throw in an allegation that he propositioned your mother with a bath tub full of jello and a bottle of astro glide. You may be saying "But my mother is dead!" That's ok, he doesn't know that. It's crucial that you end your verbal barrage with a threat to escalate to corporate. If he looks to parry, quickly shout "phone insurance." One of two things will happen-- the dopamine released by his brain will render him incontinent for a while. For this, you just have to wait it out. Coloring books help. The second is, while rare, much more dangerous. His own self-doubt will render him unable to accept the prospect of the sale, launching him into a frenzy. You must treat him like a bear. Speak in soft tones, but hold your ground. If he starts advancing, thrust your hips in a rhythmic, quick motion towards him. Wide eyes and chants of "Hey baby" are encouraged (but remember, soft tones). These two possibilities lead to the same outcome with a calm demeanor and a good peanut-butter-and-jelly sandwich know how. He's yours.
Politely request that your exchange be honored. Guaranteed to work.
That is just a turn of phrase. It has no legal bearing. But get it in writing next time. Then maybe you have a case. Until then you have nothing.
True, but he should be held responsible, not legally, but by the organization for distributing false information as fact. I guarantee upper management at AT&T wouldn't appreciate hearing their store managers say something in this manner. He should have chosen his words more wisely. As it is, as a store manager, his words carry authority from the organization.
I literally just laughed out loud at work at this
Edit: omg I just read the rest of this 2nd page. I'm rolling here.
I'm not so sure about that...most states have "buyer beware laws"
there is no legal recourse for this as car salesmen get away with this all the time...I remember when I bought my 04 jetta I remember the entire sales team telling me that the 05 Jetta would NOT be redesigned and the sales manager was involved....as the buyer of a product you have the responsibility to make sure you're not duped
That's why I said not legally responsible. But AT&T management would probably not be happy to hear about what he did.
He can't force anything to happen here, but he can hope for someone in upper management to care about the customer enough to do the right thing, which is to exchange the phone.
The problem is, the OP has no way to prove that the store manager made such a statement. Who is at&t going to believe? Their store manager, or the OP?
I called cs and talked to a manager and told him about this he said im sorry but he didn't know there would be a new Iphone I replied I know that my problem is he guarranteed there wouldn't be a new phone and the manger just repeated himself. (Im begining to think everyone at att is mentally challanged).
You can give it a shot, but I wouldn't expect anything to come of it.
If you do, remember my earlier post about capitalization, punctuation, & spell check. If your email looks like your posts here, he will read it and then delete it. Just saying.
Once again i got the new iphone before the leak and i dont want a free iphone I want at least the 400 dollar price prefrably the 200 dollar price learn how to read before you make such a cynical statement.