That's one option, but you risk loosing your number. I'd go the regional manager route first.
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AT&T lies
- Thread starter apple3g040193
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That's one option, but you risk loosing your number. I'd go the regional manager route first.
True, but the OP is 18. How vital could his current cell number be? 
I would try the other route as well, but if it does not work, would definitely keep my above comment in mind.
I would try the other route as well, but if it does not work, would definitely keep my above comment in mind.
I bet AT&T will tell you that the iPhone will never come to Verizon as well. Are you going to be mad at them when 6 months to a year from now Verizon gets the iPhone and you are locked into a contract for another year to 18 months?
Personally I'm jumping from Verizon to AT&T for the iPhone 4 because I'm tired of waiting but I won't be a person that complains when Verizon gets the iPhone in the middle of my contract. The ability to get the iPhone 4 in two weeks is worth more to me than the risk of Verizon getting the phone in 6 months to a year from now.
You took the pleasure of having the newest iPhone in your hands instead of waiting and hoping that a new iPhone would come out. Of course since Apple has updated the iPhone every year since it was released it would make since a new iPhone would hit the market this summer but you instead bet against it or decided that having the latest iPhone 3 months ago was worth more than the 3 month wait.
I'm not saying you made the wrong decision as having the latest iPhone may have been worth it to you but to blame AT&T for your impatience or your lack of education in iPhone product cycles is ridiculous.
Personally I'm jumping from Verizon to AT&T for the iPhone 4 because I'm tired of waiting but I won't be a person that complains when Verizon gets the iPhone in the middle of my contract. The ability to get the iPhone 4 in two weeks is worth more to me than the risk of Verizon getting the phone in 6 months to a year from now.
You took the pleasure of having the newest iPhone in your hands instead of waiting and hoping that a new iPhone would come out. Of course since Apple has updated the iPhone every year since it was released it would make since a new iPhone would hit the market this summer but you instead bet against it or decided that having the latest iPhone 3 months ago was worth more than the 3 month wait.
I'm not saying you made the wrong decision as having the latest iPhone may have been worth it to you but to blame AT&T for your impatience or your lack of education in iPhone product cycles is ridiculous.
Regardless of what some joe-shmo manager told you, it's your responsibility for making your decision based upon his 'information.' I would speak with the manager and express your anger over the issue; go to his supervisor if it makes you feel better. That's it. They won't do anything about it as I'm sure you have no proof that the conversation took place.
It was a bad decision on your part. So either enjoy your phone, upgrade next year or sell the 3GS to someone.
Yes, but he made that decision based on the advice of a "professional".
Despite the OPs failure here, there is another failure. That failure is that of the manager. He failed to provide information in a professional manner. Even if he thought there wouldn't be another iPhone, he didn't know. And based on this, he shouldn't have presented his opinion as fact due to his position. I would bet that his managment agrees that he has a professional obligation to be truthful in his statements to the customer without revealing any corporate secrets.
In other words, if you don't know, don't say it's not coming. If you do not and can't say, still don't say it's not coming.
He doesn't have to prove anything. He just has to convince them that he's truthful.
Find a new AT&T store to go to that has better clerks. I mean, it's like any other corporate run business with many locations, some are better (and more honest) than others. And you can find some who are willing to be honest and not just lie (it's honestly a pretty effective sales tactic in itself cause you get more loyal customers that way. May not get you the sale that day but it's a much more far thinking strategy). You just gotta find the person.
And you can spite them even if you want to stay with AT&T, they are on commission. He lost his commission by pissing you off and making you go to some other salesperson. If you really want to let him know how unhappy you are, tell him you're finding another AT&T location to deal with.
I found one I like and just was talking to the guy today. He's very informative and it turns out may have been the one who got our contract signed up last time (I remember liking the service). There's anotehr AT&T store in the same mall. I much prefer this one cause it seems they are a lot more competant and know what they are doing.
As for getting something for his lie, I think you're outta luck there. It's your word against random salesperson who may not even be there anymore (and obviously if he's that comfortable with lieing to get a sales, he is not going to admit he told you that).
Oh, and for the people who say you are dumb cause you should have expected that and it's perfectly normal for them to tell you he is sure there is no iphone. BS. The sales guy could have been honest and say I'm not really allowed to speculate if there is going to be one or I'm not sure there will be one or even just say nothing. But to act like he has inside knowledge and knows for sure, that's lieing and that is not ok salesmanship, period.
I was just at the store i have the regional managers email and if that dosent work ill contact retention.
Sorry to say but since you have been a MR member since 2009, I would think you would trust the "rumors" here more than someone who is only interested in selling you a phone.
Every year a new iPhone comes out and some AT&T employee all of sudden has inside information to guarantee no new phone this year. You didn't want a second opinion? You've been a member of this forum since June 2009 and didn't think twice about maybe asking what others thought, heard, or read?
I'm just saying...
I'm just saying...
Every year a new iPhone comes out and some AT&T employee all of sudden has inside information to guarantee no new phone this year. You didn't want a second opinion? You've been a member of this forum since June 2009 and didn't think twice about maybe asking what others thought, heard, or read?
I'm just saying...
i did ask but once agian the at%&t rep assured me of this maybe 20 times during our conversation
if you want to recieve a C&D order from AT&T's attorney's go ahead and email him
Good for you. Good luck and let us know how it goes. I think it is good to stand up for yourself. Sure the AT&T guy is a salseman, but his job is to make the sale and keep the customer happy. How can you keep customers happy if you are going to lie to them to make a sale?!
These guys are very busy and probably get a 100+ emails a day. Give it 2 days. If no reply, try once again. If still no reply, escalate.
NEVER get disrespectful. You need to have a clear explanation, with proper grammar and punctuation. Keep it as professional as possible.
I think he's actually 17.
If he's 17 that's even better. Have his father storm down there and demand to be released from the contracts! If he's under 18 he can't sign binding contracts without a parent co-signing for him.
Does att have any way of telling that you called 3 times in one day about the same thing because calling retention would set up this scenario.