I just got them to upgrade my plan to the 20GB one over chat. She said the data would be doubled from my next plan period. I don't see the confirmation of this though. How long does it take for them to update it?
I just got them to upgrade my plan to the 20GB one over chat. She said the data would be doubled from my next plan period. I don't see the confirmation of this though. How long does it take for them to update it?
For those who have gotten the 10/20 plan change, your account may show the following verbiage or similar when viewing plan details (see below). ATT cs confirmed via text that plan details will be updated in 48 hours.
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I would call back. Mine was updated immediately (in mid cycle) and I got a text to confirm. I am thinking that it will apply when your account bills to your next cycle, but I would call and confirm that and ask for a text confirmation of that or ask them to start it now.
I am seeing the same message as well, however I can see that my data allotment is 20GB because it shows how much I've used out of that amount.
More than anything I just want to make sure they have the price right! I saved the chat convo just in case.
So I just called AT&T to get them to double my plan. They were ready to do it but then noticed that my account was parked because I have an iPhone 6+ on order and the system prevents them from doing it. Sigh.
Weird. Did it earlier for a friend (2GB to 4GB) and she also has a 6 on order
Yes. Sorry My data allotment was showing the 20GB as well. I just wanted to ensure that the plan details page showing, "Looks like you have the only MS plan " was going to be updated at some point to reflect the 20 for 10.
Like you, I prefer chat so that I can save a transcript any time I contact cs.
Yea, I'm in the same place. Same warning in my account about having the only plan available, but my data shows 20 GB.
I was a little concerned about the price and saved the convo as well. She confirmed that it would cost the same but also asked me to confirm that I'm okay with the partial charge for changing my plan, so I'm a little confused.
She confirmed that it would cost the same but also asked me to confirm that I'm okay with the partial charge for changing my plan, so I'm a little confused.
They should refund any prorated charges. They did for others and for me as well.
So I just called AT&T to get them to double my plan. They were ready to do it but then noticed that my account was parked because I have an iPhone 6+ on order and the system prevents them from doing it. Sigh.