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Carrier AT&T Pre-Order and Dispatch Thread

Ordered two phones on 11/11 - here's where I'm at now:

order.jpg


For whatever reason, *6737# doesn't work for me, and never has.

Entering the order number and zip code always gives a reply of "Thank you for your request. We were unable to retrieve order details with the information provided. Please verify the information and retry or Go to https://www.att.com/checkmyorder/omhub.rt for detail order status" and searching by wireless number gives "We're sorry. Requested information is currently unavailable. Please try again later."

Calling 877-782-8870 and entering either my phone number or order number always produces "We're sorry, but we're experiencing technical difficulties with our systems."

I'd really like to know why neither of these are working. Is it because there are multiple items in the order? Whatever it is, I've been sitting on an unchanged order status for three weeks with nothing to do except complain about it.
 
My November 10th order shipped today (space grey 256 gb). No updates from AT&T though. I received a FedEx email. Tracking says it will be delivered Monday.
 
Finally. Received shipping notice - delivery Monday. SG256, Premier, ordered 3:34am ET 10/27.
 
I got my tracking number now by dialing *6737#. shipped by fedex.. arriving on monday. 256GB, SG. premier, preordered on 10/27.


AWESOMEEEE!!!!!!!
 
Received shipping information last night at 1:00am. My SG256 will be here on Monday. Ordered via Premier 10/27 9:21am ET.

As my interest in this thread is pretty much over I want to thank everyone for sharing their experience over the past 5 weeks. It certainly helped me get through the time waiting by seeing there were others with similar experiences.

Cheers and enjoy your X's
 
Premier customer here who ordered a Silver 256 on 10/27 at 1:44PM Eastern Time, not my idea but that is when the person responsible for ordering our phones for our company was able to place the order. I have been sitting at Order Processing this whole time with a 12/4-12/11 ship date. My order just updated to Preparing to Ship, based on this thread i'm not holding my breath until i see a tracking number.

I ordered the same phone for my wife on our personal account at 12:01am Pacific time as soon as the pre-order window opened up and she received her phone at our house on launch day.

AT&T needs to treat their business customers with more respect.
 

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I dunno if this counts as a pre-order, but I ordered my iPhone X yesterday afternoon and it's showing Delivered By December 11th. This was from Apple's website. I first tried the AT&T website and it was 2-3 weeks farther out. So I guess we'll see.
 
ktulu07 said:
As my interest in this thread is pretty much over I want to thank everyone for sharing their experience over the past 5 weeks. It certainly helped me get through the time waiting by seeing there were others with similar experiences.

Cheers and enjoy your X's
Click to expand...

Agreed and also want to shout out to those who also used this thread as a psychiatrist couch and sounding board for our frustrations (exchguy, playeron87, etc.). After all this wait and ulcer inducing frustration over an electronic device, I better love this damn phone on Monday when it is on my hands.

Best to all!
 
ksoze said:
Agreed and also want to shout out to those who also used this thread as a psychiatrist couch and sounding board for our frustrations (exchguy, playeron87, etc.). After all this wait and ulcer inducing frustration over an electronic device, I better love this damn phone on Monday when it is on my hands.

Best to all!
Click to expand...
Amen brother. Glad the wait is finally over and we will have the phones in hand soon. Picked up a case today, got my car mount and Wireless charger ready for setup!
 
I was able to walk in an Apple last Sunday and pick up a 256GB space grey iPhone X. It was on the only ATT device they had......and it was there the day before (I checked).

That's why I don't pre-order thru AT&T anymore.
 
Mr.Scarface said:
I was able to walk in an Apple last Sunday and pick up a 256GB space grey iPhone X. It was on the only ATT device they had......and it was there the day before (I checked).

That's why I don't pre-order thru AT&T anymore.
Click to expand...
I would go right to apple if I lived near one. We were traveling on the east coast last year and picked some up we could never have gotten at home.
 
rmstern said:
Premier customer here who ordered a Silver 256 on 10/27 at 1:44PM Eastern Time, not my idea but that is when the person responsible for ordering our phones for our company was able to place the order. I have been sitting at Order Processing this whole time with a 12/4-12/11 ship date. My order just updated to Preparing to Ship, based on this thread i'm not holding my breath until i see a tracking number.

I ordered the same phone for my wife on our personal account at 12:01am Pacific time as soon as the pre-order window opened up and she received her phone at our house on launch day.

AT&T needs to treat their business customers with more respect.
Click to expand...
Just got my FedEx tracking number, phone will be here Tuesday.
 
So I guess I should ask again

Are you guys at all phased by att model being intel? Or couldn’t care less?
 
Wow, I just got a tracking number! I just ordered the thing on Friday, now it's due here tomorrow! Downside is my Otterbox case probably won't be here til end of the week. Guess I'll have to get something locally for the time being.
 
Rob.G said:
Wow, I just got a tracking number! I just ordered the thing on Friday, now it's due here tomorrow! Downside is my Otterbox case probably won't be here til end of the week. Guess I'll have to get something locally for the time being.
Click to expand...

regular at&t or premier?
 
I guess att finally stepping their game up. I ordered 11/27 through premier and it changed to ‘preparing to ship’ today.

EDIT: shipped and arriving tomorrow
 
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My order says "Processing". It never said "in progress | Pending | Submitted" I have a date range of Dec. 17-29. When I check on my phone it says backordered. I no longer have an option to cancel. I was told by my agent that it would be sent Priority. Should I expect it sooner?
I guess I should have waited 2 hours. It now shows as "Shipped" with FedEx overnight. Expected by 8:00 PM tomorrow!
 
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