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AT&T Pre-order status iPhone 6 Plus (only)

Went to ATT this morning - 5 people in line, 8 in store so I decided to que up. 2 people before i get in guy comes out and says, folks we only had 1 6+ and it was sold. Prior to this they wouldnt say what kind of stock they had.

Waste of time. Guess its time to wait till 10/31-11/11.

ATT Premiere you suck! That is all.
 
I'm Bailing Out

I stopped into a Best Buy this morning to check out the new phones. Coming from a Note 3 and playing with the + I decided to go with the regular 6. The guy gave me a reserve ticket and I have until 9pm to pick up my new SG 64gb iPhone 6.

I'll simply cancel the + order from AT&T and never look back.

Good luck to all.
 
I actually emailed the CEO last week regarding another group of issues I had with AT&T and to my surprise I got an email back with a case number and followed by a missed call by someone who works within the office of the president.
 
sck007 said:
Thank you, mail sent!!!!!

I advise everybody to do this asap.
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Do you think he'll read them, or even care? Like any business, AT&T won't care unless you hit them in the pocketbook. You can complain all you want, but if you keep giving them your money they won't do a thing.
 
emperormacnut said:
Does anyone else find it hard to believe that out of all the people in this forum (granted I know it;s a small sample size), the people on the west coast specifically California, are the ones left in the dust?
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I am in DC and don't have mine. My family ordered two for Idaho at the same time (all 6+, 64gb) and the other two will be delivered today. To make matters worse, and prove AT&T is a joke, the two phones that are being delivered today were ordered 5-10 minutes AFTER the one that isn't being sent.
 
StoutFiles said:
Do you think he'll read them, or even care? Like any business, AT&T won't care unless you hit them in the pocketbook. You can complain all you want, but if you keep giving them your money they won't do a thing.
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An administrative assistant will review them. I would suspect that if there is a flood he/she could escalate. Doubtful.
 
MikeCDC said:
I am in DC and don't have mine. My family ordered two for Idaho at the same time (all 6+, 64gb) and the other two will be delivered today. To make matters worse, and prove AT&T is a joke, the two phones that are being delivered today were ordered 5-10 minutes AFTER the one that isn't being sent.
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was the one that isn't being sent ordered thru premier and the 2 that are ordered just thru the AT&T site?
 
its on the truck it was getting a little iffy seeing that it did not get on the truck till 8:52 this am
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My only question is how could 2 iphone plus weigh only 3lbs with all the packing material
 

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StoutFiles said:
Do you think he'll read them, or even care? Like any business, AT&T won't care unless you hit them in the pocketbook. You can complain all you want, but if you keep giving them your money they won't do a thing.
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Someone earlier in the thread said that they sent him an e-mail and a few hours later got a response from an executive at AT&T.
 
jargon51 said:
So I decided to send an e-mail to Mr. Stephenson. I'm sure it will do nothing to get my phone in my hands any sooner but I also felt that I needed to express my frustration with him.

Good morning Mr. Stephenson,
As I am sure you receive countless e-mails each day I will attempt to keep this short in hopes that you have a chance to read it and perhaps respond. I am sure that you are aware of the problems associated with the pre-order regarding the iPhone 6+ but what I am unsure of is what if anything AT&T is doing to rectify the situation or at least communicate the problem(s) and solutions effectively to you customer base.

In the event that you are not aware of the problems I will outline mine for you briefly. I set my alarm to wake up at 2:45 EDT on Friday September 12th to make my way to my home office to begin the process of pre-ordering my iPhone 6+. Got through and successfully placed my order at 3:05 EDT with the confirmation e-mail arriving at 3:12 EDT. Thinking that all was well I returned to bed pleased thinking that I would receive my new device on launch day...after all that's what pre-ordering is supposed to do for you.

Later in the day on Friday I received a text message stating "Congratulations! We have processed your order 1912****** and it has been sent to our warehouse for shipment. You will be notified when your order ships. Well I am here to tell you that as I compose this e-mail at 8:20 AM EDT I have received nothing from AT&T besides faulty information while I sit and read on line forums and posts from individuals who in some cases, ordered their devices through the same AT&T channel 4-7 hours after I did will be enjoying their devices today. In these cases these individuals have been asked to supply the on line forum community with screen shots of their order status pages to verify that they do indeed have a status of shipped and also have tracking numbers which they have provided to the dismay of the others who clearly placed their orders before the "lucky" ones who somehow were moved to the front of the line.

My understanding is that pre-ordering is fulfilled on a first come first serve basis. Obviously this practice is not followed by your organization and I can tell you that your customer base is furious. If you care to look into what I am referring to please follow this link and read a few of the 3,158 posts over 127 pages of disgruntled customers.

https://forums.macrumors.com/threads/1779200/

I sincerely hope that you have a plan to rectify this situation or at least can find the common courtesy to provide valid information as to why this occurred.

Please feel free to contact me at the number below should you have any questions or would like to discuss this matter in further detail.

Regards,

Jared ********
(***)***-****
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Ahhhh. My brain hurts. There is a little button next to the period. It looks like this , That is a comma. It is a punctuation mark that facilitates getting thoughts across and makes for easier reading.

As you say - this probably isn't going to get you a phone any faster, but if it feels better to get it off your chest and makes AT&T aware of some issues, good job.
 
DollaTwentyFive said:
Ahhhh. My brain hurts. There is a little button next to the period. It looks like this , That is a comma. It is a punctuation mark that facilitates getting thoughts across and makes for easier reading.

As you say - this probably isn't going to get you a phone any faster, but if it feels better to get it off your chest and makes AT&T aware of some issues, good job.
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Thanks grammar police? :rolleyes:
 
Honestly in this day and age with social media being the main avenue for getting info out there, we should all be tweeting @attpremier and @att with the has tag #attfail. I really don't care about my phone at this point. It's more about the fact that they handled this very poorly and I think people need to be made aware. It's about principle, if you advertise first come first serve and don't honor it, then people need to hear about it.
 
Bummed. Everyone getting their phones. Well I know to order from Apple from now on not AT&T at 3:15AM.

Wonder where my plus is.
 
Its so strange that everyone who ordered within the first 15 minutes and those that ordered before the official time, still haven't received word on a iPhone. I'm hoping that we will see ours come in today without a change in status or a tracking number. I've been keeping up with the forums and several people said this kind of thing happen with the 5 and some even said their tracking info didn't come until after the phone came in the mail. Idk, I'm just trying to be optimistic I guess and keep our hopes high.
 
emperormacnut said:
Honestly in this day and age with social media being the main avenue for getting info out there, we should all be tweeting @attpremier and @att with the has tag #attfail. I really don't care about my phone at this point. It's more about the fact that they handled this very poorly and I think people need to be made aware. It's about principle, if you advertise first come first serve and don't honor it, then people need to hear about it.
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That's what I'm doing!
 
emperormacnut said:
Honestly in this day and age with social media being the main avenue for getting info out there, we should all be tweeting @attpremier and @att with the has tag #attfail. I really don't care about my phone at this point. It's more about the fact that they handled this very poorly and I think people need to be made aware. It's about principle, if you advertise first come first serve and don't honor it, then people need to hear about it.
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Couldn't agree more! At the very least they should acknowledge the issue and at most wave some type if fee to all who preordered.

But they won't.

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appledude411 said:
Bummed. Everyone getting their phones. Well I know to order from Apple from now on not AT&T at 3:15AM.

Wonder where my plus is.
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Me too. I will certainly be going through Apple in the future.
 
lukebrodyg said:
Couldn't agree more! At the very least they should acknowledge the issue and at most wave some type if fee to all who preordered.

But they won't.
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You should also include @foxnews or some other news source in your tweet. Let's get this on the news!!!!
 
of it doesn't come today, I'll probably cancel my pre order and really order a 128gb version since I don't think 64gb will be enough
 
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