AT&T Pre-order status iPhone 6 Plus (only)

[MacinTosh.0]

Even the order status's are a lie. If my phone doesn't ship until 11/9-11/27 and they are "rushing" them off the lines and out the doors it wouldn't take that long. My status should be: Preparing to Assemble

I LOL'ed at this. So true.

 

[DollaTwentyFive]

Just spoke with a CS rep at AT&T premier. He gave me the line that these premier orders were worked by multiple teams to validate the orders and although mine was ordered at 12:54am MST it wasn't processes until 3:34PM on the 12th. I said that this isn't really first come first served. He agreed He apologized but that doesn't really help the situation. Guess I will just sit tight as I will not be cancelling my order as I hear the dates are even out until November. I currently have a working phone- Just won't be the first on the block to have the new shiny toy this time.

M

Yet another voice of reason in this otherwise ridiculous thread. Thank you for this post. Let's hope it adds some perspective.

 

[mchaseman]

I still don't think that's accurate. I ordered at 11:45AM CST on the 12th, and got my confirmation email, estimated ship date (11/9-11/27) and was charged immediately. Had your order really been held until 3:34PM you would be in the November bucket. Tons of other examples around proving that this excuse is BS.

I do agree with you. Something isn't right. Just in case I have a nice sign for the UPS/FEDEX guy to leave the package. I have even has the AMEX charged and then charge removed. Trying to stay positive.

M

 

[thisdj78]

I think this would make me even more furious about the situation.

Totally opposite for me: I get a chance to wear off the anticipation of trying it out

 

[TitsLegendary]

Not just Cali, maybe the whole west coast?

I'm in Vegas and I still haven't received any update since my initial order. No shipping, not updates, nothing.

64+ SG Preorder through ATT at 12:11am. Conf email at 12:13. Order Status at 1:28am. Always been in the 10/2-10/13 group.

 

[Opsknight]

I do agree with you. Something isn't right. Just in case I have a nice sign for the UPS/FEDEX guy to leave the package. I have even has the AMEX charged and then charge removed. Trying to stay positive.

M

I've never seen anything like this, although this is my first iphone pre-order. I do enjoy the drama though, makes for good entertainment.

 

[dcmartinpc]

Hoping we start seeing some "Magic Surprise Deliveries" here soon. If not, I am still holding out a little hope that one of the 5 planes coming over from China right now it loaded with 6+ and they will ship today for delivery tomorrow. One can hope!!!

If they are making 140,000 6+ a day, it seems reasonable...

 

[CAlleman]

I'm working from home today just in case I get a surprise delivery - if I do, I'll post ASAP

 

[emperormacnut]

I am just curious if there is anyone who got a tracking number from UPS that doesn't show up in MyChoice?

 

[mchaseman]

I do understand everyone's frustration. It is a difficult situation. I will be keeping a eye on my order status, this forum (as I truly do sympathize with the group) and learning the new functions of iOS 8 on my gently used 5s. As everyone has said-- Keep the faith. For those of you using gazelle to sell back your phones they extended the deadline to send in your old one and they will maintain the original quoted price.

M

 

[clg82]

I am just curious if there is anyone who got a tracking number from UPS that doesn't show up in MyChoice?

I'm curious if anyone has gotten a tracking number that ordered a 6+ from premier lol

 

[segrobja]

Well AT&T completely failed but Verizon came through! Ordered the same phone at the exact same time, one on Verizon and one on AT&T and just received the Verizon one. Now I will wait until whenever for the AT&T one to arrive.

 

[cau2005]

Confirmation-My Phone Won't Be Delivered Today

I ordered the Iphone 6+ 16gb/SP at 3:36am Est on 9/12. (I am not a premier customer) Just had buyers remorse about getting a 16gb and decided to chat with one of the AT&T reps about my changing my order.

The rep said that I can cancel my order and place a new order--but I would "lose my spot in line". This was confirmation that my phone won't be delivered today. So, for those of you who have their phones I will live vicariously through you!

 

[clg82]

well at&t completely failed but verizon came through! Ordered the same phone at the exact same time, one on verizon and one on at&t and just received the verizon one. Now i will wait until whenever for the at&t one to arrive.

6+?

 

[jamesarm97]

Sure that would be great except mine is going to business address and I don't think fedex even tries to deliver here on weekends. I'll be out anyways. Not sure if I could reroute to home if I do get a tracking number.

 

[1stMidpoint]

That's what's so frustrating people ordered from other carriers, hours later in some cases, yet nothing from att. It's messed up.

 

[mamavazquez]

Whats the email to send it to?

Message sent:

Mr Stephenson, like many other AT&T Premier customers I specifically set my alarm clock to wake me to order the iPhone 6 Plus 64GB in space gray as well as my wife's iPhone 6 Plus 64GB in gold on 9/12 at the AT&T website when your preorder window opened for the latest Apple iPhone. Today is the release day and I have not seen any tracking information for our iPhones. Your company moved the estimated date of delivery up a couple times, with the latest being 10/2 to 10/13, but this is unacceptable to me as I had completed both iPhone orders at 3:10am and 3:21am last Friday. In any other preorder traditionally an order so close to the preorder window opening pretty much guarantees delivery of said product to the customer ON the day of release or pretty dang well near it. To rub salt in the wound there have been several reports on social media of non-Premier AT&T customers having tracking numbers and well as receiving iPhone 6 Plus today; some of which preordered well past the 3am official preorder window opening.

I am disappointed in AT&T as I have been a customer since the original iPhone release (with Cingular) and you failed to deliver on the most important day of an Apple fan's year. I understand that Premier customers are not to be charged for the upgrade fees and wonder if that is why your company decided to give a lower priority to your Premier business customers. If that is the case maybe my wife and I should take our business to one of your competitors on forthcoming iPhone releases (we are fans of Apple and will stick with their products). I would very much like to see AT&T do everything in their power to provide expedient delivery of the iPhone 6 Plus to their Premier customer base. Perhaps you would consider applying a discount for your iPhone 6 Plus customers service bill next month to soften the blow of your inability to deliver today.

Regards,

Ben

What email do I send to? I am beyond fed up. I was told by a rep that I could go into the store this morning and cancel while I was there if they have a phone. So not true! Store rep says you must wait 24 hrs after you cancel!

 

[clg82]

That's what's so frustrating people ordered from other carriers, hours later in some cases, yet nothing from att. It's messed up.

that's what is helping me to hold out on one last glimmer of hope that we will be receiving ours today......same thing happened with my iphone 5 on launch day when I preordered mine....hopefully AT&T is so behind on orders they haven't had a chance to update tracking info etc yet.....there was one wave of tracking numbers on wednesday that happened but nothing since....holding my breath

 

[thenk83]

In two days I start a new billing cycle which will reflect my two NEXT charges. My expected ship date is 10/2-10/13.... Go home AT&T, you're drunk!

My billing cycle was up on the 17th. They're smoking crack if they think I'm paying for my wife's phone. The phone probably isn't even made yet and you're making me pay for it? HECK NO.

 

[jargon51]

What email do I send to? I am beyond fed up. I was told by a rep that I could go into the store this morning and cancel while I was there if they have a phone. So not true! Store rep says you must wait 24 hrs after you cancel!

randall.stephenson@att.com

rs2982@att.com

 

[ASUgrad1999]

I am just curious if there is anyone who got a tracking number from UPS that doesn't show up in MyChoice?

I would love to know this too. Same for FedEx and delivery manager.

 

[segrobja]

6+?

Yup, 128GB Silver 6+. Ordered at the exact same time on 9/12 (pre 3AM ET). Clearly its not a supply issue as Verizon was able to flawlessly accommodate the order while AT&T just messed everything up.

 

[rjcrouch]

I am just curious if there is anyone who got a tracking number from UPS that doesn't show up in MyChoice?

I thought about this, the account isn't under my name so it's shipping to me but wouldn't show up under my name so My Choice wouldn't recognize it.

 

[saltd]

that's what is helping me to hold out on one last glimmer of hope that we will be receiving ours today......same thing happened with my iphone 5 on launch day when I preordered mine....hopefully AT&T is so behind on orders they haven't had a chance to update tracking info etc yet.....there was one wave of tracking numbers on wednesday that happened but nothing since....holding my breath

Me too. I arranged to work at home so I could sign for the phone when it came, so I'll be peeking through the blinds a lot.

 

[brittany0613]

NON-Premier customer here.

128GB Silver 6 Plus
Ordered approx 3:20am
Expected ship date 10/2-10/13 (moved up from 10/31-11/11)
No tracking info as of yet

I really can't imagine that AT&T intentionally picked on the Premier customers. I think all of us are in the same exact boat. I understand trying to make sense out of all this, but I figure it's simply the iPhone 6 Plus boat, and not the Premier boat.

(Btw, I was super bummed to wake up to no shipping info. But on the positive side, there are more planes headed from China, so MAYBE!???? )