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AT&T Pre-order status iPhone 6 Plus (only)

Almonte21 said:
Just came to the att store to see if they had the 6 plus...they don't...but after comparing them...I decided I wanted to go with the 6...cancelled my 6 plus...and the fact that I was able to cancel means it wasn't being shipped today anyway. The rep here told me that people that pre ordered the plus in store were getting theirs in...again...people ordering after us, getting theirs first...screw pre order for the future with att!!!
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I ordered mine in a store and I don't think it's coming anytime soon.
 
kilcher said:
Sorry, but when I see these posts I read them as...



...because they all start the same and end the same. :p
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LOL. True. I have yet to see one go:

"I called Premier, they admitted this was all BS and that they value me as a customer. To make thinks right, they have waived the upgrade fee, given me a $100 loyalty credit to my next months bill and have set my phone order to be fulfilled on the next available shipment".
 
so the phones for delivery today are gone, but is there a group with dates prior to the 10/2-10/13 window? or is it at&t's belief that they will not receive any more inventory from apple for 2 weeks?
 
Out of every rep, I believe this 100%


forza69 said:
Ok, so I called that Premier phone number again and actually was able to speak to a real person. She tells me that my order wasn't processed in the system until 8am. 8. A. M.

I was like, so, ordering it at 12:01am, finishing my order within 5 minutes, and having absolutely no issues means nothing? How could my order possibly not go through until 8am?

All she said was that she was sorry thats just the way things were processed.
Said that there were so many orders I just couldn't imagine.

Apparently this is the case for many, many other people who ordered through Premier.

Phone probably won't be arriving for another 2 weeks.

This is completely unacceptable.
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Just the kick in the a%$ I needed

I am going to turn this into a positive. I have been a long time Premier customer to the tune of over a decade and more than $25,000. I am taking my business to another carrier today. I can't in good conscience give AT&T one more dollar. I choose to wait eight weeks instead of being forced to wait three. I am done with AT&T.
 
Response received from Executive

So this is what I get back from my e-mail earlier:

Dear Jared ********:

Regarding your email below to AT&T Chairman, Randall Stephenson, I understand that you placed a preorder for the Apple iPhone 6 Plus 64GB in Space Grey on 9/12/2014. All iPhone 6 Plus preorders started immediately as 14-21 business days shipping. Our Premier site showed this expectation, as well as, your Order Confirmation and Order In Progress emails showed the Expected Shipment Dates of 10/02/2014 to 10/13/2014.

We have been able to fulfill the standard iPhone 6 for earlier shipment dates, however the soonest that we will have the iPhone 6 Plus in our warehouse will be in time to accommodate a 14-21 business day shipping turnaround. Preorders will ship in the order received once the inventory is in our warehouse.

While we never like to hear of a poor experience, we value the feedback and we use it to assess what needs to be done to prevent future occurrences. I thank you for taking the time to contact AT&T.

Warmest regards,


Grace Milton | Manager Executive Response | AT&T Business Solutions | Office: 502-969-0770 | Wireless: 502-403-5829


MY ASS Grace. I responded to her with this:

That is an unbelievably poor response to a problem that you are choosing to ignore. There are multiple orders that have tracking numbers or have already been delivered that were placed after mine and many others.

I guess I shouldn't be surprised by this response coming from a company that obviously doesn't care about long time customers or any customers for that matter.

I will most certainly be taking my business elsewhere.
 
bambooshots said:
Wish there was a waiting room where we could down some scotch, delivered to us by beautiful girls in tasteful dress, roaring fireplace, maybe a cigar or two.

At least we'd be in good company then.
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I'm Ron Burgundy, and I approve this message. Stay classy San Diego.
 
forza69 said:
Ok, so I called that Premier phone number again and actually was able to speak to a real person. She tells me that my order wasn't processed in the system until 8am. 8. A. M.

I was like, so, ordering it at 12:01am, finishing my order within 5 minutes, and having absolutely no issues means nothing? How could my order possibly not go through until 8am?

All she said was that she was sorry thats just the way things were processed.
Said that there were so many orders I just couldn't imagine.

Apparently this is the case for many, many other people who ordered through Premier.

Phone probably won't be arriving for another 2 weeks.

This is completely unacceptable.
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Just talking to the representative, same thing happened to me " u will receive ur order in 7-10 business days" at least now I have a proper eta # God I will never in my life preorder anything from AT&T

BTW u guys might have the same problem, doesn't hurt to call and check.
 
r4fa said:
Lol yes us premier clients got screwed.. here's an example.. my neighbor who used my computer 20 minutes later to place his order after mine, same exact IP6+ 64gb SG got his tracking number 2 days ago and just got his phone.. he's a regular at&t client..


Nice.
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:mad:

Good for him, though.
 
hell yea both of mine just showed up
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ordered over the phone around 1pm on 9/12 after having issues with the websites
 

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Screw the preorder I went to an AT&T store.

I camped out at AT&T corporate store at 10:30pm on Thursday and waited until 8am Friday morning. I was third in line and it turns out that the store only got two 6 pluses in 64GB only space grey. Luckily, the two people in front of me wanted the 6 and not the plus. I wanted 16GB but I didn't want to leave empty handed so I just got the 64. They told me they could not cancel my preorder in the store and get my upgrade eligibility back in time (that was a lie) so I paid full retail $900.99 with tax to get it and asked could I come back and use my upgrade when it showed up again. I went home and cancelled on the premiere order site with the cancellation button and a few emails later, my order was cancelled. I checked my upgrade on apple's store site via this link: https://buyiphone.apple.com/WebObjects/IPACustomer.woa/wa/IPAToolAction/springboard. Turns out my upgrade came back the instant I cancel my order so that was just crap from the store that my eligibility would not come back. I went back to the store to refund the purchase and then buy it using my 2 year subsidy. Since I took matters into my own hands I now have a 6 plus on launch day. It is a little too big for my liking but I'm not going to trade it back for a 6.
 
hockeymutt said:
its a bait and switch they site said one thing and nothing was ever delivered. such as first come first served, which as we've learned is not true
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Regardless if you felt AT&T used predatory practices upon you, you still incurred ZERO damages by not getting your phone today.

They didnt take your money and tell you to pound sand.
 
PhillyGuy72 said:
No joke, I was at the Apple Store a few hours ago, just to physically see and hold these phones. Asian guy next to me checking out with one of the Apple reps picked up two 6 Plus 128GB phones..I guess the T-Mobile models - (Does Apple sell unlocked, I don't think so..but I could be wrong.) Anyway, the total came to well over $2100. Just thought "jesus, I wish I could drop $$$ like this." Also read how these are being sold in Chinas black market..flipping them for $2400+ http://www.cnet.com/news/iphone-6-delay-in-china-triggers-black-market-sales/
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If spending $2000 is well outside of your reach, why the hell are you buying an iPhone in the first place?
 
jargon51 said:
We have been able to fulfill the standard iPhone 6 for earlier shipment dates, however the soonest that we will have the iPhone 6 Plus in our warehouse will be in time to accommodate a 14-21 business day shipping turnaround. Preorders will ship in the order received once the inventory is in our warehouse.
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So they are saying that Apple needs to manufacture at a minimum 1.96 million iPhone 6+ before they will have them in their warehouse? Really? I'm expected to believe that? Wow.... Just wow.....

Meanwhile, there will be some in stock at Apple stores tomorrow morning....
 
McDLT said:
so the phones for delivery today are gone, but is there a group with dates prior to the 10/2-10/13 window? or is it at&t's belief that they will not receive any more inventory from apple for 2 weeks?
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I think their belief is they will sell them in the stores for 2 weeks to maximize sales. They already have us, some what, so why send them to is when they can sell them until the buzz is over and then take care of us.
 
USPS Is delivering them too! I these came at noon at the post office that i work! Still DID NOT GOT MINE in this batch!! :(

EDIT: one of them for sure was a SG 64gb +! One costumer showed to me!
 

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Gdogghbk said:
As a business ATT is expected to service it's customers according to the contracts we have all signed. In agreeing to re-up our contracts, we have signed an agreement with ATT that they will provide us cellular service for fees we will pay monthly. We have also signed this contract with the premise from ATT that they will live up to the promises featured on their websites, in TV/radio/print ads, e-mails, and nowadays social media.

What ATT has done is violate the terms of the contracts we just agreed to. In exchange for my (personally) 2-year commitment, I was promised an iPhone 6-plus 64gb SG with the condition that ATT would fill my order when the product becomes available and upon completion of the orders before me. My e-mail clearly states that the pre-orders are first come, first serve... That means if I was order #200 and there are 200 SG 64gb Iphone 6-plus' to be had, I should get one.

What ATT has done according to some posters in this forum is violated that promise. They have shipped phones to customers out of order, and therefore have pulled a bait and switch or simply committed false advertising. They did not fulfill their end of the contract/agreement! So should I cancel? Probably, but I don't feel I should have to because ATT decided to screw up this process! We as customers deserve to be treated with the respect of Verizon, Sprint, and Apple who seem to be doing it right! People are reportedly getting their phones and in sequence to some degree.

All I'm saying is that I don't mind waiting till my pre-order was to be filled. What I don't think is right is ATT screwing people over for waking up at 3am because their systems aren't in check. They promised in that e-mail that orders will be processed according to first come first serve. How this would play out in court I have no idea... I'm just upset that ATT can get away with this, while other companies are treating their customers right! Yes, I'm of the mindset I may leave ATT... It may be the only way to hurt them, but then I get punished by having to wait longer with another carrier. So where do I win? I simply don't...
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All of this is great and I'm sure AT&T could've planned a bit better, however theres one small detail you left out. Force Majeure events, or circumstances outside of AT&T's control prevent you the customer, and/or any contracted party from recouping damages.

Unless AT&T was willfully negligent, and intentionally planned to defraud their customers (which i highly doubt they did), then your recourse is:

1) Get angry and post on a forum.
2) Cancel your contract and take your business elsewhere.

You're not shackled to AT&T, and plenty of other options are available to you in the market.
 
Well UPS has already come and gone. So much for getting my order in ten mites before launch. AT&T should be ashamed at how they handled this but I am over obsessing bout this and being angry. I feel so much better now that I have accepted the fact that I got hosed by the man. Maybe I will get it tomorrow or Monday or actually between my shipping dates. Good night John boy...
 
My 6+ is still on back order until Halloween. So went ahead and got the 6 until my 6+ comes in. Held the plus and by God that thing is a monster.
 
and now a response to my response to Grace Milton.

Mr. *********,

I’m afraid if you are hearing about or seeing tracking numbers for the iPhone 6 Plus, those customers did not order their phone from AT&T. As I stated, all iPhone 6 Plus orders started with a 14-21 business day shipping expectation.

Grace Milton


I told her to please call me and I would explain in further detail as well as provide proof.
 
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