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AT&T Pre-order status iPhone 6 Plus (only)

guys...

if those who were quoted 7-14 are receiving 6+ today then that is just a bonus. However, if you were quoted 7-14 days the second you placed your order then that is what you should be going by....as stated above, anything better is just a bonus.

I'm sure ATT had a few phones, but quoted everyone who did the initial preorder @ 7-14 days.

Let's all just chill and stop trying to email CEO's, chairman's, executives, etc.

This is the biggest release of ANYTHING. So problems are going to occur.
 
Vstrok said:
guys...

if those who were quoted 7-14 are receiving 6+ today then that is just a bonus. However, if you were quoted 7-14 days the second you placed your order then that is what you should be going by....as stated above, anything better is just a bonus.

I'm sure ATT had a few phones, but quoted everyone who did the initial preorder @ 7-14 days.

Let's all just chill and stop trying to email CEO's, chairman's, executives, etc.

This is the biggest release of ANYTHING. So problems are going to occur.
Click to expand...
Why is AT&T the only carrier that had trouble getting 6+ to preorder customers? Check all the other carrier preorder threads, we're the only one with a separate 6+ thread. why?
 
Reading all these posts has become quite time consuming, though entertaining. No iPhone 6+ for me yet, but I appreciate the support of the iPhone preorder community. Same time next year, right guys?
 
I've posted earlier in the forums, Premier customer here. I ordered my iPhone 6 Plus 128GB Space Gray at 3am eastern time last week. Shipping date is 10/2-10/13 and status is pending shipment. I assume at this point that I will not be getting the phone till then. My question for you is should I just try to cancel my order (is that even possible?) and try to get one at either an AT&T store, Apple Store, Target (where I reserved one last weekend) etc or wait it out. Of course I have to make sure I get my upgrade back (how long does that take?) otherwise waiting in line for one would be a complete waste of time. Your feedback is much appreciated.
-Rob
 
When I ordered mine around midnight off AT&T (Premiere), it said 7-10 days shipping expectation. True, this later changed to 14-21 by the time I finally checked out. This 'shipping expectation' means nothing, as people who ordered later in the day are already receiving their 6+s.. If I wasn't on a grandfathered unlimited everything plan, I'd drop AT&T. There are far cheaper carriers out there...
 
jargon51 said:
So I just got off the phone with Grace and she tells me that she knows of no one that has received either tracking or their device and asked me if I could send her the telephone # of anyone who has. I told her that I didn't think that people would want to publish their telephone #'s on the web but that I would ask.

She thinks that we are all lying about it and said that there is no way anyone has them yet.

Please let's take this to them and please let me know if you would be willing to cooperate. If not, simply send her an e-mail or call her directly like I did.

Her contact info is as follows:

Grace Milton
502-969-0770
gm1769@att.com

----------

Please anyone with tracking information or has received their iPhone 6+ please read this and help us out:
Click to expand...

So all of these people are just liars as well I guess... https://docs.google.com/spreadsheet...1uph8WvElQfI2JxQvN1HSp2EVI/htmlview?sle=true#
 
jargon51 said:
So I just got off the phone with Grace and she tells me that she knows of no one that has received either tracking or their device and asked me if I could send her the telephone # of anyone who has. I told her that I didn't think that people would want to publish their telephone #'s on the web but that I would ask.

She thinks that we are all lying about it and said that there is no way anyone has them yet.

Please let's take this to them and please let me know if you would be willing to cooperate. If not, simply send her an e-mail or call her directly like I did.

Her contact info is as follows:

Grace Milton
502-969-0770
gm1769@att.com

----------

Please anyone with tracking information or has received their iPhone 6+ please read this and help us out:
Click to expand...

the ones who received their phones are too busy playing with them :( they don't care. I got a call too just now from Quintana who gave me the same speech. Says NO ONE from AT&T received a 6+ I asked her if she checked the website and she said they have someone looking into the forum. That 10/2 is the ONLY ship date for the pluses.

Whatever they are smoking at AT&T should be included with our phones when shipped. Because I need some of that!!
 
emperormacnut said:
Well UPS has already come and gone. So much for getting my order in ten mites before launch. AT&T should be ashamed at how they handled this but I am over obsessing bout this and being angry. I feel so much better now that I have accepted the fact that I got hosed by the man. Maybe I will get it tomorrow or Monday or actually between my shipping dates. Good night John boy...
Click to expand...
I feel your pain, but not as much as for those who waited until 12:00 straight up to start hitting the web sites. Those that ordered at 12:01 and aren't getting theirs (it took me until 12:40 to get on anywhere) are more wronged than those who hopped in early, IMO.

edit: OP was probably not looking for sympathy, so I corrected ;)
 
Interesting...

I ma in the same boat as well...

Ordered at 220AM CST. confirmation came in at about 3AM CST.

sitting at the 2 Oct- 13 Oct window.

I think the fault lie with their eCommerce platform. It seems it was overloaded by the number of orders placed in the early time window. Instead of processing orders or just developing a lag between orders it looks like it cached orders until resources freed up.

as resources freed up it looks like it continued processing both the new orders being placed and the ones it had cached.

In short... their IT department needs to be handed pink slips for not load balancing and not testing prior to AT&T's biggest sales day of the year.

also be sure to include my screen capture of my conversation with Athina in your conversation. In general i have no problems with AT&T, i think this mess could have been handled better if they had processed orders in the order that they were received, and also communicated. I can understand if i have to wait... just give me an accurate indication of how long i would wait.

Adamsbq06

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.
 
well that felt good....signed up for Comcast and scheduled to have Uverse cancelled.....suck it ATT. Next up is my carrier....I needed that, sick of this company.
 
F@#@#$@#$ GRACE, called her goes to voice mail

AT&T you guys are screwed.....................

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
 
ferris.bueller said:
Also, screenshots of the AT&T screen are best, as they show it was through AT&T and not Apple
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and both phones arrived today and yes i ordered through premier over the phone since the website would not work for my account
 

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mizerab1e said:
You make an excellent point. I know there was no 'law' broken, but as a customer, we can't just let ATT get away with like this. There has to be something we can do as collective customers to hold them accountable and make it hurt so they won't make this mistake ever again.

I really want to make it hurt for them.
Click to expand...

the ONLY thing that will hurt them is you leaving AT&T for another carrier. that is it. period
 
So I just got off the phone with Premiere support...

He told me that even though I placed my order at 3:10am EST, they didn't receive the order into their system until 11am EST because so many people placed orders right at the same time. So basically, waking up at 3am was completely pointless.

He said there's a good chance I'll get one sooner than expected because their distribution centers are getting phones faster than they expected they would. But basically, there's nothing they can do, and sorry for the issues...

They just don't seem to care. Apple is offering free cases and even Apple TVs for people who are complaining? But why should AT&T care? They've already got me locked into a contract, so they don't give two *****. Make 'em wait.
 
flynnst0ne said:
All of this is great and I'm sure AT&T could've planned a bit better, however theres one small detail you left out. Force Majeure events, or circumstances outside of AT&T's control prevent you the customer, and/or any contracted party from recouping damages.

Unless AT&T was willfully negligent, and intentionally planned to defraud their customers (which i highly doubt they did), then your recourse is:

1) Get angry and post on a forum.
2) Cancel your contract and take your business elsewhere.

You're not shackled to AT&T, and plenty of other options are available to you in the market.
Click to expand...

That's what I'm saying we would have to try and prove... Negligence! For ATT to neglect fixing it's processing procedures via Premier (according to one CSR), then in turn processing orders out of order, thereby defrauding those of us who got up to preorder at 3am... If that's not the case, then digging deeper via lawyers to find documents and forms stating why certain pre-orders were filled before others. I do have the right to change carriers and cancel my contract... I may end up doing that, but what I want to know is why the process was flawed... There may be no open and shut case, but there may be a case! All of the other carriers had fewer problems filling early pre-orders today & we deserve to know why! If ATT hasn't properly addressed their premier system to function for pre-ordering, then it shouldn't have been used...

Look I'm not actually pursuing anything, I'm just pissed... Pissed at myself for trusting ATT knowing I've had bad experiences in the past. All I would want are some answers, and a nice case or my $40 upgrade charge thrown out... Unless of course it was total negligence on their part, and they falsely advertised a promise they couldn't keep. Then I think it's worth more!
 
mizerab1e said:
Although this seems like the most logical solution, in a way, it is the the least logical. Yes, moving your service to other carrier and stopping the money flow will definitely get their attention, but we won't because most of us are already committed at this point. They got us by the balls with the pre-order and people will rarely hit that cancel button unless they got a + from the store this morning. It is absolute garbage way of running a business and we need to figure out a way to make them accountable for their mistakes.
Click to expand...

it isn't a lifetime commitment. if you are so upset with them and cannot afford to break your contract then when your contract is up, move. Otherwise you are just mad in the heat of this moment.
 
I don't know if this worked

Payday for 16 1/2 hours waiting at the ATT store
My 64 gig space grey 6+
 

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Tried emailing grace and got a Delivery Status Notification, ie the domain is blocking incoming emails now.
 
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