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AT&T Pre-order status iPhone 6 Plus (only)

jargon51 said:
So this is what I get back from my e-mail earlier:

Dear Jared ********:

Regarding your email below to AT&T Chairman, Randall Stephenson, I understand that you placed a preorder for the Apple iPhone 6 Plus 64GB in Space Grey on 9/12/2014. All iPhone 6 Plus preorders started immediately as 14-21 business days shipping. Our Premier site showed this expectation, as well as, your Order Confirmation and Order In Progress emails showed the Expected Shipment Dates of 10/02/2014 to 10/13/2014.

We have been able to fulfill the standard iPhone 6 for earlier shipment dates, however the soonest that we will have the iPhone 6 Plus in our warehouse will be in time to accommodate a 14-21 business day shipping turnaround. Preorders will ship in the order received once the inventory is in our warehouse.

While we never like to hear of a poor experience, we value the feedback and we use it to assess what needs to be done to prevent future occurrences. I thank you for taking the time to contact AT&T.

Warmest regards,


Grace Milton | Manager Executive Response | AT&T Business Solutions | Office: 502-969-0770 | Wireless: 502-403-5829


MY ASS Grace. I responded to her with this:

That is an unbelievably poor response to a problem that you are choosing to ignore. There are multiple orders that have tracking numbers or have already been delivered that were placed after mine and many others.

I guess I shouldn't be surprised by this response coming from a company that obviously doesn't care about long time customers or any customers for that matter.

I will most certainly be taking my business elsewhere.
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Wow, what a bold face lie. So they really are determined to deny and ignore this whole problem then in seems.
 
Renho said:
Sorry I meant to say a "ghetto" Otterbox...Why pay $40 when you can pay $10 and they both protect it from drops....
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I sent the ceo of otterbox a email complained because they aren't for sale yet and I got half off now lol
 
Let's take a oath, to screw AT&T in social media, spam them email with complaints and make their life in hell by calling them, on chat and other means.

Also great if someone comes up with page that sends email to AT&T CEO with same content and subject (with sysdate) so that it cannot be filtered.

So we just have to enter from email address.

F@##$@# AT&T!!!!!!!!!!!!!!

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:
 
flynnst0ne said:
All of this is great and I'm sure AT&T could've planned a bit better, however theres one small detail you left out. Force Majeure events, or circumstances outside of AT&T's control prevent you the customer, and/or any contracted party from recouping damages.

Unless AT&T was willfully negligent, and intentionally planned to defraud their customers (which i highly doubt they did), then your recourse is:

1) Get angry and post on a forum.
2) Cancel your contract and take your business elsewhere.

You're not shackled to AT&T, and plenty of other options are available to you in the market.
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The issue is that ATT shipped out Iphone 6+ out of order, which is there fault that they were negligent in their ordering system. To top it off, to claim otherwise in the emails is borderline criminal in my opinion. They need to be held accountable.
 
Bosshog01 said:
Did you receive a tracking number before you got your phone or did it still show preparing to ship?
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yes i got my tracking info yesterday but my original ship date was sometime in Nov and i dont know if it made a difference or not but my phones were billed to my account no credit card involved
 
ryan1340 said:
yes i got my tracking info yesterday but my original ship date was sometime in Nov
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This is exactly what I'm talking about, how the **** did people with Nov date received their +'s before people ordered minutes before it went live? If that isn't negligence, what I don't know what is.
 
kilcher said:
Sorry, but when I see these posts I read them as...



...because they all start the same and end the same. :p
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Okay?

Opsknight said:
LOL. True. I have yet to see one go:

"I called Premier, they admitted this was all BS and that they value me as a customer. To make thinks right, they have waived the upgrade fee, given me a $100 loyalty credit to my next months bill and have set my phone order to be fulfilled on the next available shipment".
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You haven't seen that happen because as you can already tell, AT&T doesn't give a crap about their customers.
 
ARutko said:
Ordered on AT&T site at 3:46am EST
Order status shows: Preparing to ship
Shipping date: 10/02-10/13

No tracking or emails that it shipped however my iPhone 6+ 64GB SG just arrived via UPS !!!

Still waiting for my wife's iPhone 6 which is on vehicle for delivery via FedEx. She received tracking 2 days ago...

Good luck to all and not all hope is lost !!!
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Did you ever look on UPS or FedEx to try and see if you were going to have something delivered? I've been checking but I have no idea if I'm doing it right.
 
St3phbert said:
TINOBRUNO01 said:
So we are obviously not getting our phones today. For the 10/02 people when do you think ours will arrive? So pissed that my neighbor (not premier) got hers today (same GB, color, size as ordered) even though she placed her order 6 hours after me. Makes absolutely no sense. But now I just want to know is my phone really not being
shipped for another 15-25 days? 10/02-10/12[/QUOTE


I would hope earlier. I spoke to a att rep via chat online. He said my 10/2-10/13 dates are the latest if see my phone. He also said he saw a note on my account "guaranteeing my plus would ship in 14-21 days" he also told me I should see it sooner even though he couldn't defiantly tell me. Also he said the 14-21 days starts when my order was placed which was 9/12 at 240 am #
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I talked to one online yesterday. She said I will be getting my phone today. Obviously they don't know what they are talking about because I don't even have a tracking number. She also said that if my order read pending shipment that it would be shipped within 48hrs. All lies from AT&T.
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I'm irritated about not getting the 6+ today but I'm pissed off that AT&T is flat out lying and saying no one that ordered a 6+ from AT&T will be receiving one today. Wow.
 
Received my daughters iphone 6...still no tracking on mine. Pending shipment for 10/2-13. Ordered five minutes before midnight, confirmation email 30 minutes later, 64gb + silver. So I have 2-3 weeks to wait. It's been said before, wish Att would have honored their first come, first serve policy.
 
jargon51 said:
and now a response to my response to Grace Milton.

Mr. *********,

I’m afraid if you are hearing about or seeing tracking numbers for the iPhone 6 Plus, those customers did not order their phone from AT&T. As I stated, all iPhone 6 Plus orders started with a 14-21 business day shipping expectation.

Grace Milton


I told her to please call me and I would explain in further detail as well as provide proof.
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Assuming that were true, we should still be pissed, because it would mean that the original iPhone carrier can't manage to secure the phones that their customers want, while Verizon had tons of 6+ for their customers to preorder. I switched to at&t when I moved to Phoenix because Verizon had ****** coverage here, and this has made me regret that a great deal.
 
So I just got off the phone with Grace and she tells me that she knows of no one that has received either tracking or their device and asked me if I could send her the telephone # of anyone who has. I told her that I didn't think that people would want to publish their telephone #'s on the web but that I would ask.

She thinks that we are all lying about it and said that there is no way anyone has them yet.

Please let's take this to them and please let me know if you would be willing to cooperate. If not, simply send her an e-mail or call her directly like I did.

Her contact info is as follows:

Grace Milton
502-969-0770
gm1769@att.com

----------

Please anyone with tracking information or has received their iPhone 6+ please read this and help us out:


jargon51 said:
So I just got off the phone with Grace and she tells me that she knows of no one that has received either tracking or their device and asked me if I could send her the telephone # of anyone who has. I told her that I didn't think that people would want to publish their telephone #'s on the web but that I would ask.

She thinks that we are all lying about it and said that there is no way anyone has them yet.

Please let's take this to them and please let me know if you would be willing to cooperate. If not, simply send her an e-mail or call her directly like I did.

Her contact info is as follows:

Grace Milton
502-969-0770
gm1769@att.com
Click to expand...
 
jargon51 said:
So I just got off the phone with Grace and she tells me that she knows of no one that has received either tracking or their device and asked me if I could send her the telephone # of anyone who has. I told her that I didn't think that people would want to publish their telephone #'s on the web but that I would ask.

She thinks that we are all lying about it and said that there is no way anyone has them yet.

Please let's take this to them and please let me know if you would be willing to cooperate. If not, simply send her an e-mail or call her directly like I did.

Her contact info is as follows:

Grace Milton
502-969-0770
gm1769@att.com

----------

Please anyone with tracking information or has received their iPhone 6+ please read this and help us out:
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There were dozens of people earlier in this thread who were getting tracking numbers and showing screenshots that it was through AT&T. Hopefully they are still reading this thread and not off playing with their shiny new devices :)
 
jargon51 said:
So I just got off the phone with Grace and she tells me that she knows of no one that has received either tracking or their device and asked me if I could send her the telephone # of anyone who has. I told her that I didn't think that people would want to publish their telephone #'s on the web but that I would ask.

She thinks that we are all lying about it and said that there is no way anyone has them yet.

Please let's take this to them and please let me know if you would be willing to cooperate. If not, simply send her an e-mail or call her directly like I did.

Her contact info is as follows:

Grace Milton
502-969-0770
gm1769@att.com

----------

Please anyone with tracking information or has received their iPhone 6+ please read this and help us out:
Click to expand...
yea i am not giving my number but here is my tracking
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Ohhh no... Looks like Grace will be receiving the cumulative ******** from all of the forum... she's not going to like this very much... no sir.
 
jargon51 said:
So I just got off the phone with Grace and she tells me that she knows of no one that has received either tracking or their device and asked me if I could send her the telephone # of anyone who has. I told her that I didn't think that people would want to publish their telephone #'s on the web but that I would ask.

She thinks that we are all lying about it and said that there is no way anyone has them yet.

Please let's take this to them and please let me know if you would be willing to cooperate. If not, simply send her an e-mail or call her directly like I did.

Her contact info is as follows:

Grace Milton
502-969-0770
gm1769@att.com

----------

Please anyone with tracking information or has received their iPhone 6+ please read this and help us out:
Click to expand...

And her phone just blew up. Where is SissyBoy he had one with tracking...
 
My partner just received his 64GB 6 space gray. So pissed. ******* ATT for the longest time my status said pending, then last night my order said processing when I checked my status. my order still says processing shipment even though I got a text on Friday saying my order has been processed. F this!! Also we live in Los Angeles.
 
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