My cancel button on the premiere appeared again a couple of days ago and it actually worked.
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AT&T Pre-order status iPhone 6 Plus (only)
- Thread starter Love2bLeo
- Start date
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My cancel button on the premiere appeared again a couple of days ago and it actually worked.
I was under the impression that Apple can now process Next orders at the physical Apple Store? Is this not the case?
I planned on heading to my local Apple Store once it opens ( They have the Plus the configuration I'm looking for) and if they allow Next, I'll cancel the AT&T orders and walk out with my phones lol
Another friendly chat, with "Sarai"...
This is why I love the MacRumors Apple community. This love-hate relationship we all have with Apple runs deep in our blood. I woke up early this morning with a small sense of hope that I would have updated shipping info, of course I was unpleasantly denied. As I made my way to this thread to sulk my sorrow away with you all, I was happily surprised to hear that many of you have cancelled your orders and placed pick up orders at Apple Store today--across the nation. Thank you all, for this information. I am currently attempting to cancel my order as we speak. I am also probing for info for many of you future cancelers so I figured to share the convo I had with the CSR chat. Also, she lied, as what many have already said, my upgrade eligibility reset almost immediately and I was able to order for pick up from the Apple Store right away!
Footnote, this whole chat process took 20 minutes... The longest 20 minutes of my life... J'zuz F#$%ing Xst.
AT&T seriously drop the ball on this one... Once these phones are more readily available I'm planning on jumping ship, possibly taking advantage of T-Mobile's switch plan and ETF coverage... F#$% AT&T. I'M FREE!!1
Sarai: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
Andrew: Yeah, I was wondering if I cancel my order, will my 2 year eligibility reset automatically?
Sarai: I will be more than happy to assist you, Andrew. I can take a look into that information for you.
Andrew: If you were to cancel it right now, how long would it take? Will it be immediate so I can go to the AT&T store this morning to pick one up instead.
Sarai: I see that you have more than one order, which order would you like for me to look into first?
Andrew: XXXX-XXXXXXXXXX
Sarai: Thank you for that information.
Sarai: One moment Please.
Andrew: Ok.
Sarai: Thank you.
Sarai: I will be right with you.
Andrew: Ok.
Sarai: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
Andrew: (Bleep).
Sarai: Thanks. Can you also provide me with the full billing address, including street, city, and zip code?
Andrew: (Bleep).
Sarai: I will be right with you.
Andrew: Ok.
Sarai: Thank you very much. Please hold a moment while I look up your order.
Andrew: Ok.
Sarai: Thanks for your patience!
Andrew: Sure.
Sarai: Thank you for holding. I do see that your order is estimated to be delivered on 10/02/2014 To 10/13/2014.
Andrew: Yeah, I don't want to wait that long.
Andrew: I would rather try to buy in store.
Sarai: I apologize for the inconvenience. We have seen tremendous demand for the new iPhone models from the very moment they became available to pre-order. Apple and its manufacturing partners are working hard to fulfill the demand for these exciting new products. Orders are processed in the order that they are received and I assure you that were working diligently to fulfill all orders as quickly as possible.
Andrew: If I cancel now, will my 2 year upgrade eligibility reset right quickly?
Sarai: Once you cancel your order, please allow 24 to 48 business hours for you to have a reversal upgrade eligibility.
Andrew: Can you expedite that please in order for me to attempt to purchase a phone in store today.
Sarai: I do apologize, I can not speed the process of your upgrade eligibility. It will take 24 to 48 business hours for to have your upgrade reverse.
Andrew: Cancel my order please. Thank you.
Sarai: Okay, you would like for me to cancel order XXXX-XXXXXXXXXX, correct?
Andrew: Correct.
Sarai: One moment please while I do that for you.
Andrew: Sure.
Sarai: I have successfully cancelled your order due to your request. You will receive an email within 24 to 48 business hours with a confirmation of your order cancelation.
Andrew: Thanks.
Sarai: You are welcome. What else can I help you with while you are online today?
Andrew: Nope.
Andrew: Thanks.
This is why I love the MacRumors Apple community. This love-hate relationship we all have with Apple runs deep in our blood. I woke up early this morning with a small sense of hope that I would have updated shipping info, of course I was unpleasantly denied. As I made my way to this thread to sulk my sorrow away with you all, I was happily surprised to hear that many of you have cancelled your orders and placed pick up orders at Apple Store today--across the nation. Thank you all, for this information. I am currently attempting to cancel my order as we speak. I am also probing for info for many of you future cancelers so I figured to share the convo I had with the CSR chat. Also, she lied, as what many have already said, my upgrade eligibility reset almost immediately and I was able to order for pick up from the Apple Store right away!
Footnote, this whole chat process took 20 minutes... The longest 20 minutes of my life... J'zuz F#$%ing Xst.
AT&T seriously drop the ball on this one... Once these phones are more readily available I'm planning on jumping ship, possibly taking advantage of T-Mobile's switch plan and ETF coverage... F#$% AT&T. I'M FREE!!1
Sarai: Hello, thank you for chatting with AT&T today. I see that you have a question regarding the details of an order. Is that correct?
Andrew: Yeah, I was wondering if I cancel my order, will my 2 year eligibility reset automatically?
Sarai: I will be more than happy to assist you, Andrew. I can take a look into that information for you.
Andrew: If you were to cancel it right now, how long would it take? Will it be immediate so I can go to the AT&T store this morning to pick one up instead.
Sarai: I see that you have more than one order, which order would you like for me to look into first?
Andrew: XXXX-XXXXXXXXXX
Sarai: Thank you for that information.
Sarai: One moment Please.
Andrew: Ok.
Sarai: Thank you.
Sarai: I will be right with you.
Andrew: Ok.
Sarai: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
Andrew: (Bleep).
Sarai: Thanks. Can you also provide me with the full billing address, including street, city, and zip code?
Andrew: (Bleep).
Sarai: I will be right with you.
Andrew: Ok.
Sarai: Thank you very much. Please hold a moment while I look up your order.
Andrew: Ok.
Sarai: Thanks for your patience!
Andrew: Sure.
Sarai: Thank you for holding. I do see that your order is estimated to be delivered on 10/02/2014 To 10/13/2014.
Andrew: Yeah, I don't want to wait that long.
Andrew: I would rather try to buy in store.
Sarai: I apologize for the inconvenience. We have seen tremendous demand for the new iPhone models from the very moment they became available to pre-order. Apple and its manufacturing partners are working hard to fulfill the demand for these exciting new products. Orders are processed in the order that they are received and I assure you that were working diligently to fulfill all orders as quickly as possible.
Andrew: If I cancel now, will my 2 year upgrade eligibility reset right quickly?
Sarai: Once you cancel your order, please allow 24 to 48 business hours for you to have a reversal upgrade eligibility.
Andrew: Can you expedite that please in order for me to attempt to purchase a phone in store today.
Sarai: I do apologize, I can not speed the process of your upgrade eligibility. It will take 24 to 48 business hours for to have your upgrade reverse.
Andrew: Cancel my order please. Thank you.
Sarai: Okay, you would like for me to cancel order XXXX-XXXXXXXXXX, correct?
Andrew: Correct.
Sarai: One moment please while I do that for you.
Andrew: Sure.
Sarai: I have successfully cancelled your order due to your request. You will receive an email within 24 to 48 business hours with a confirmation of your order cancelation.
Andrew: Thanks.
Sarai: You are welcome. What else can I help you with while you are online today?
Andrew: Nope.
Andrew: Thanks.
Changed Phone
Time Order Placed: Approximately 3:50 a.m. est on 9/12 thru AT&T site
Phone: iPhone 6 Plus 128g SG
Email Confirmation: Fri 9/12/2014 7:38 AM
AmEx Confirmation: Fri 9/12/2014 10:59 AM
AT&T Text Confirmation: Sat 9/13/2014 10:44 AM
Premier Customer
Current Delivery Time Frame: 10/2 - 10/13
Item Status: Preparing to Ship (through my account) Preorder Processing (stand alone page)
Charge no longer on AmEx Card. Dropped off during last week.
Hershey, PA
Well, switched to Silver from SG and now going to pick up the phone about 30 minutes from here. Still with AT&T. Cancelled preorder using the link in email. Less than 5 minutes and my eligibility was restored.
Time Order Placed: Approximately 3:50 a.m. est on 9/12 thru AT&T site
Phone: iPhone 6 Plus 128g SG
Email Confirmation: Fri 9/12/2014 7:38 AM
AmEx Confirmation: Fri 9/12/2014 10:59 AM
AT&T Text Confirmation: Sat 9/13/2014 10:44 AM
Premier Customer
Current Delivery Time Frame: 10/2 - 10/13
Item Status: Preparing to Ship (through my account) Preorder Processing (stand alone page)
Charge no longer on AmEx Card. Dropped off during last week.
Hershey, PA
Well, switched to Silver from SG and now going to pick up the phone about 30 minutes from here. Still with AT&T. Cancelled preorder using the link in email. Less than 5 minutes and my eligibility was restored.
This is ridiculous. I already ordered my phone for in store pick up from Apple. Had another line eligible for upgrade so I'm just going to do a swap. Haven't canceled my order yet as I kind of want to see just how long it will actually take to get here.
I can't find the time stamp any more but I remember seeing something on either fedex or att saying 2:07 am
Sounds like that was a pilot program and like most things probably got delayed
http://9to5mac.com/2014/07/27/apple...ales-via-att-next-t-mobile-jump-verizon-edge/
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Does anyone know if Next upgrades ordered through Apple are still shipped from ATT?
I got to it from my original premiere email order confirmation that provided the web order number. There's a link it it where you can check the status.
Yeah. I have an actual business account. I know some people who have edu discounts or whatever discounts have a premier but are still able to order from apple or from best buy etc. I on the other hand can ONLY purchase through premier (or a corp. att store). Its an absolute sucky thing though.
Where you at in the queue AD? Any movement on your end? Tempted to just call around the local ATT stores to see if they have stock. Not sure what the point of waking up this early was for now.
Stuck at 10/2-10/13, despite having ordered early. My first and last preorder. It's been an experience, though. I'm going to show up at our local AT&T corporate store at 10, when they open, to see if they have any Pluses. If they don't, I might get a 6 instead. I have an Air.
That was what I wanted to know. They won't let you do next online? Or that particular store doesn't do next? ATT said some stores don't do next period.
That worked! Thanks!!
I just cancelled and ordered 6+ 128gb SG with leather case available to pickup in an hour!! Screw you AT&T
I made this account because I hate ATT for ignoring the preorders, offering no information, and seemingly creating confusion/false hope for our orders.
1. Woke up today, saw that people are ordering their phones for pick up.
2. Checked availability on apple for in store pick-up. All of my stores in the area had them (cleveland)
3. Digitally cancelled my order through the email order status link that we received in our first email.
4. Within three minutes, I was able to order my new iphone 6 plus via apple.com for in store pick up.
TLDR: Upgrade eligibility refreshes in minutes. Cancel and go through apple in store pick-up, if you can.
1. Woke up today, saw that people are ordering their phones for pick up.
2. Checked availability on apple for in store pick-up. All of my stores in the area had them (cleveland)
3. Digitally cancelled my order through the email order status link that we received in our first email.
4. Within three minutes, I was able to order my new iphone 6 plus via apple.com for in store pick up.
TLDR: Upgrade eligibility refreshes in minutes. Cancel and go through apple in store pick-up, if you can.
Ditto. It's what I did and the upgrade came back within seconds/minutes. Good luck!
Doing an online chat with AT&T now. Don't even know why I am waisting my time. Their just going to tell me the same things i already know.
Has anyone had any update in their shipping for any Los Angeles Order of
Space Grey 128gb 6 plus models?
ordered placed sept 11 @ 11:58 pm and still no change in my shipping yet
i tried chatting with at&t 3 times and they "transfer" me to the appropriate chat but they always end up throwing me back to the contact page so I'm getting nowhere with that in terms of checking my updated status so far.
Space Grey 128gb 6 plus models?
ordered placed sept 11 @ 11:58 pm and still no change in my shipping yet
i tried chatting with at&t 3 times and they "transfer" me to the appropriate chat but they always end up throwing me back to the contact page so I'm getting nowhere with that in terms of checking my updated status so far.