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AT&T Pre-order status iPhone 6 Plus (only)

JacksonM404 said:
They should never have a need to ask you for your password to access your account. I'd changed it.
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Yeah, that's actually a third authentication element that they set up for me because of an ID theft issue (not my "password" per se), but I changed it anyhow.
 
appledude411 said:
How can AT&T support reps have NO idea whats going on as of 3 days prior to launch. That's insane.
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Notice how u tend to get competent support when it comes from properly paid American employees? ****in outsourcing drives me NUTS. Yet we Are all to tied to our wireless/broadband to "vote" with our money.

Messed up
 
I may have a pretty big problem. The card I put my order on was shut down do to fraudulent activity and I cannot figure out how to put a new one on there before they cancel my order
 
iKatz said:
Wow if that is for real than that is pretty scary
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You mean to tell me this isn't normal for you guys? 90% of the time if I am calling any place for anything tech related or electronic, the support is foreign. It's atrocious and predictable.
 
CCov said:
I may have a pretty big problem. The card I put my order on was shut down do to fraudulent activity and I cannot figure out how to put a new one on there before they cancel my order
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You may have a problem, for the 5 i feel like i had to change my card and that reset my spot in the queue...i was then waiting in line for the phone
 
kidofdoomz said:
I lol'd after reading this. This definitely sounds like they're just screwing with us, at least in this message.

I may try and call them when I get off work today, but I'm not crossing my fingers that anything will come of it. When I chatted online with a rep, they said that my 10/2-10/13 order will **** in "14-21 business days". Why would they calculate "business days" as the number of days in a week (multiples of 7). Anyway, I guess I just want to hear a rep say my order will be here on Friday....
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This crossed my mind too. Do they not understand what business days means? Cause id it's 14-21 business days it isn't 2-3 weeks it's. 3-4. Sigh.

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JacksonM404 said:
They should never have a need to ask you for your password to access your account. I'd changed it.
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Have u never called att? It's the PIN for authorizing yourself essentially. He just wrote password for some reason.
 
JacksonM404 said:
Ah, I don't know that I've ever called them, so I stand corrected if that is the case. Usually, it's a bad idea to give out passwords.
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In my case, my passcode is totally different from my password. I only have to use a passcode when calling the automated system or speaking with a CSR.

So you may be right in that the CSR should have only asked for passcode vs passcode/password.
 
2005CTS said:
My only question is that the agents aren't verifying much information when they give better than expected ship times.

Not saying we won't get our devices on the 19th - but I would think they would need to verify more information with the folks chatting with them before telling them their device would arrive on the 19th.

Seems odd.
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Also seems to correlate with common sense no? I mean if you order the first day a product goes on sale, would you not expect to get one? Had I pre ordered on Wednesday I wouldn't be so optimistic but within the first day (as she cited) it should be all but a given.

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hockeymutt said:
all they really need to say is "hey we have not received our 6 plus shipment yet, we will have a better estimate in a few hours/days/weeks"

You can't get a straight answer from them, they flip flop.
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Yea no doubt right? I'm going to say exactly this when I call tomorrow and get the inevitable run around :p
 
it's just rediculous especially when you ask them "hey have you seen a shipment with an earlier ship date" and the response is "no" apple isn't even shipping them, they are bottle necking from manufacturing.

completely false


klepp0906 said:
Also seems to correlate with common sense no? I mean if you order the first day a product goes on sale, would you not expect to get one? Had I pre ordered on Wednesday I wouldn't be so optimistic but within the first day (as she cited) it should be all but a given.

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Yea no doubt right? I'm going to say exactly this when I call tomorrow and get the inevitable run around :p
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I think my data plan will expire just by scanning through all these forums..

Btw no update yet.. No UPS or Fedex.. Dates are rock solid at 10/13-10/22.. iPhone 6 plus 128GB..
 
Long time lurker, but just talked to ATT and thought i would post what they had to say just to add to the fun.

I ordered two ATT Iphone 6 Plus, one 64 GB Gold, one 64 GB Silver. Both ordered around 230 AM CST.

Here is the convo:

Welcome! You are now chatting with 'Gilbert'
Craig : Hey Gilbert
Gilbert: Hello, thank you for chatting with AT&T today. I am currently reviewing the information you have supplied.
Gilbert: How many I assist you today Craig?
Craig : i am curious as to whether the shipping dates provided are a conservative estimate and if there is a good chance we may actually receive our orders on Friday/
Gilbert: I see you want to check your order status and I will be more than happy to assist you today. May I please have the order number?
Craig: I have two orders:XXXX-XXXXXXXXX & XXXX-XXXXXXXXX
Gilbert: Thank you I will check both as soon as possible.
Gilbert: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account? Can you also provide me with the full billing address, including street, city, and zip code?
Craig: XXXXXXX
Craig: XXXXXXX
Gilbert: Thank you for verifying the account Craig. Looking at order XXXX-XXXXXXXXX the estimated shipping time frames are up to 10/13/2014 To 10/22/2014, for order number XXXX-XXXXXXXXX the estimated time frame is up to 10/13/2014 To 10/22/2014.
Craig: do you happen to know if these dates are a conservative estimate or the actual date these orders will be shipped? I see others who ordered after my who have sooner delivery dates and im just a little confused by that?
Gilbert: Let me check into it Craig, thank you for your patience.
Craig: i really appreciate your help
Craig: thanks
Gilbert: Your welcome.
Gilbert: Good news Craig looking into the order further, your orders would be shipped out and delivered on the 19th.
Gilbert: Is there anything else I can help you with today?
Craig: that is great to hear! is there any way i can get a confirmation for that through the system?
Craig: or will it update automatically?
Gilbert: Unfortunately there is not a way to send you confirmation, however you should be able to receive an email tracking number once shipped.
Craig: and i guess it should ship tomorrow to be received by Friday?
Gilbert: Correct.




So not sure if he was just saying what i wanted to hear or not, but we will see if i get a tracking number tomorrow.

If not there is probably a good chance i will be in line thursday night, because im not waiting a month for my phones. Not that patient. :cool::rolleyes:
 
Last edited:
txlonghorns21 said:
Long time lurker, but just talked to ATT and thought i would post what they had to say just to add to the fun.

I ordered two ATT Iphone 6 Plus, one 64 GB Gold, one 64 GB Silver. Both ordered around 230 AM CST.

Here is the convo:

Welcome! You are now chatting with 'Gilbert'
Craig : Hey Gilbert
Gilbert: Hello, thank you for chatting with AT&T today. I am currently reviewing the information you have supplied.
Gilbert: How many I assist you today Craig?
Craig : i am curious as to whether the shipping dates provided are a conservative estimate and if there is a good chance we may actually receive our orders on Friday/
Gilbert: I see you want to check your order status and I will be more than happy to assist you today. May I please have the order number?
Craig: I have two orders:XXXX-XXXXXXXXX & XXXX-XXXXXXXXX
Gilbert: Thank you I will check both as soon as possible.
Gilbert: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account? Can you also provide me with the full billing address, including street, city, and zip code?
Craig: XXXXXXX
Craig: XXXXXXX
Gilbert: Thank you for verifying the account Craig. Looking at order XXXX-XXXXXXXXX the estimated shipping time frames are up to 10/13/2014 To 10/22/2014, for order number XXXX-XXXXXXXXX the estimated time frame is up to 10/13/2014 To 10/22/2014.
Craig: do you happen to know if these dates are a conservative estimate or the actual date these orders will be shipped? I see others who ordered after my who have sooner delivery dates and im just a little confused by that?
Gilbert: Let me check into it Craig, thank you for your patience.
Craig: i really appreciate your help
Craig: thanks
Gilbert: Your welcome.
Gilbert: Good news Craig looking into the order further, your orders would be shipped out and delivered on the 19th.
Gilbert: Is there anything else I can help you with today?
Craig: that is great to hear! is there any way i can get a confirmation for that through the system?
Craig: or will it update automatically?
Gilbert: Unfortunately there is not a way to send you confirmation, however you should be able to receive an email tracking number once shipped.
Craig: and i guess it should ship tomorrow to be received by Friday?
Gilbert: Correct.




So not sure if he was just saying what i wanted to hear or not, but we will see if i get a tracking number tomorrow.

If not there is probably a good chance i will be in line thursday night, because im not waiting a month for my phones. Not that patient. :cool::rolleyes:
Click to expand...

i want to talk to gilbert!
 
txlonghorns21 said:
Long time lurker, but just talked to ATT and thought i would post what they had to say just to add to the fun.

I ordered two ATT Iphone 6 Plus, one 64 GB Gold, one 64 GB Silver. Both ordered around 230 AM CST.

Here is the convo:

Welcome! You are now chatting with 'Gilbert'
Craig : Hey Gilbert
Gilbert: Hello, thank you for chatting with AT&T today. I am currently reviewing the information you have supplied.
Gilbert: How many I assist you today Craig?
Craig : i am curious as to whether the shipping dates provided are a conservative estimate and if there is a good chance we may actually receive our orders on Friday/
Gilbert: I see you want to check your order status and I will be more than happy to assist you today. May I please have the order number?
Craig: I have two orders:XXXX-XXXXXXXXX & XXXX-XXXXXXXXX
Gilbert: Thank you I will check both as soon as possible.
Gilbert: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account? Can you also provide me with the full billing address, including street, city, and zip code?
Craig: XXXXXXX
Craig: XXXXXXX
Gilbert: Thank you for verifying the account Craig. Looking at order XXXX-XXXXXXXXX the estimated shipping time frames are up to 10/13/2014 To 10/22/2014, for order number XXXX-XXXXXXXXX the estimated time frame is up to 10/13/2014 To 10/22/2014.
Craig: do you happen to know if these dates are a conservative estimate or the actual date these orders will be shipped? I see others who ordered after my who have sooner delivery dates and im just a little confused by that?
Gilbert: Let me check into it Craig, thank you for your patience.
Craig: i really appreciate your help
Craig: thanks
Gilbert: Your welcome.
Gilbert: Good news Craig looking into the order further, your orders would be shipped out and delivered on the 19th.
Gilbert: Is there anything else I can help you with today?
Craig: that is great to hear! is there any way i can get a confirmation for that through the system?
Craig: or will it update automatically?
Gilbert: Unfortunately there is not a way to send you confirmation, however you should be able to receive an email tracking number once shipped.
Craig: and i guess it should ship tomorrow to be received by Friday?
Gilbert: Correct.




So not sure if he was just saying what i wanted to hear or not, but we will see if i get a tracking number tomorrow.

If not there is probably a good chance i will be in line thursday night, because im not waiting a month for my phones. Not that patient. :cool::rolleyes:
Click to expand...

I wonder what database Gilbert looked at, and why that database isn't being used on the website for accurate shipping times.
 
txlonghorns21 said:
Long time lurker, but just talked to ATT and thought i would post what they had to say just to add to the fun.

I ordered two ATT Iphone 6 Plus, one 64 GB Gold, one 64 GB Silver. Both ordered around 230 AM CST.

Here is the convo:

Welcome! You are now chatting with 'Gilbert'
Craig : Hey Gilbert
Gilbert: Hello, thank you for chatting with AT&T today. I am currently reviewing the information you have supplied.
Gilbert: How many I assist you today Craig?
Craig : i am curious as to whether the shipping dates provided are a conservative estimate and if there is a good chance we may actually receive our orders on Friday/
Gilbert: I see you want to check your order status and I will be more than happy to assist you today. May I please have the order number?
Craig: I have two orders:XXXX-XXXXXXXXX & XXXX-XXXXXXXXX
Gilbert: Thank you I will check both as soon as possible.
Gilbert: In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account? Can you also provide me with the full billing address, including street, city, and zip code?
Craig: XXXXXXX
Craig: XXXXXXX
Gilbert: Thank you for verifying the account Craig. Looking at order XXXX-XXXXXXXXX the estimated shipping time frames are up to 10/13/2014 To 10/22/2014, for order number XXXX-XXXXXXXXX the estimated time frame is up to 10/13/2014 To 10/22/2014.
Craig: do you happen to know if these dates are a conservative estimate or the actual date these orders will be shipped? I see others who ordered after my who have sooner delivery dates and im just a little confused by that?
Gilbert: Let me check into it Craig, thank you for your patience.
Craig: i really appreciate your help
Craig: thanks
Gilbert: Your welcome.
Gilbert: Good news Craig looking into the order further, your orders would be shipped out and delivered on the 19th.
Gilbert: Is there anything else I can help you with today?
Craig: that is great to hear! is there any way i can get a confirmation for that through the system?
Craig: or will it update automatically?
Gilbert: Unfortunately there is not a way to send you confirmation, however you should be able to receive an email tracking number once shipped.
Craig: and i guess it should ship tomorrow to be received by Friday?
Gilbert: Correct.




So not sure if he was just saying what i wanted to hear or not, but we will see if i get a tracking number tomorrow.

If not there is probably a good chance i will be in line thursday night, because im not waiting a month for my phones. Not that patient. :cool::rolleyes:
Click to expand...

Thats great, hope it's true for you. Just one question, does your credit card bank show the charges as pending or fully charged on your account?
 
faizoff said:
Thats great, hope it's true for you. Just one question, does your credit card bank show the charges as pending or fully charged on your account?
Click to expand...

It did show two pending charges of 439 for each of the two phones, but this morning they were removed as many were. Not sure what that means, but we will see. Wont truly believe it until i get the shipping tracking number, or the phone in my hand on friday.

:)
 
klepp0906 said:
What blows my mind /blown is that your still saying this after several now have a date of the 19th even while their date on their site sAys something craZy. Hang it up. Wroooooooong bet this time.
Click to expand...

I guess we will know on Friday.

6's will be delivered, but i'm not convinced about any 6+...

And I hope I'm wrong.....

I ordered a 6+...
 
klepp0906 said:
More along the lines of apple projecting to sell 80m of these this year and not being able to field 5% of that number for launch apparently. (4m pre orders and that's between BOTH models)
Click to expand...

Pretty bad statistics! The issue seems to be with AT&T's supply of 6+'s... Why would Verizon have a good stock to send out for launch day and not AT&T?

There's a part of me that believes Apple made very little +'s because this was going to their "see, we told you" phone." See, we told you iphone customers aren't interested in a 5.5" screen.. Unfortunately, it was massively popular...
 
just called...he basically read me what my online order status says haha. Worth a shot.
 
i have a question unrelated to anything, not looking for a pattern

but did everybodies upgrade or contract change already? mine said my contract is up two years from now so they used my upgrade. just thought it would be funny if your upgrade is already used but you wont get the phone for another month or two.

used att next by the way
 
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