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AT&T Pre-order status iPhone 6 Plus (only)

GrimmsGirl said:
I got my 5 and my 5s through Apple, I think perhaps even the 4s, but I do remember getting one iPhone through AT&T (and swearing never to do it again) where I didn't know until launch day if I would get it or not, and sure enough it showed up. No tracking #, no email, no status change until the day AFTER launch. I'm not saying that will happen here, I don't dare to hope that much. Just with AT&T, you never know. I do know next year I'll keep refreshing until Apple's site or app allows me to order.
Click to expand...

I ordered my 5 from AT&T and it went smoothly from start to finish. That said, after this years' debacle and lack of information, I will not order from AT&T again.
 
FWIW I just spoke with Premier support since I ended up with two orders at 3am EST on the 12th due to being paranoid about my first attempt not going through and needed to cancel one.

Anyway, after cleaning up that mess he told my phone was ready to be shipped and I should have it this Friday.

My status has always said shipping10/13 - 10/22 and I had a pending CC charge that fell off today. I also don't currently have anything showing up on My UPS.
 
Just got done talking with my Fed Ex guy. This is what he had to say...this is why tracking numbers are being deleyed..

"All our shipments from China were put on hold until FedEx gets all the iPhones out. And yes, that is a problem, as there is no way to get the shipping info from Apple. Could you imagine the CS nightmare if they released the tracking #’s before they shipped? "
 
nygfan80 said:
Well the cancel button is gone on my orders status screen. Might be a good sign.
Click to expand...

I have the same thing, no more blue cancel preorder button on the premier site. i think it makes sense since a phone has been married to your account, and might be to far along the order process to cancel. hoping thats the case.

BTW i ordered late 8am pst on the 12th and ordered a 6+ Gold 64gb with a ship date of 11/11-11/27
 
1st order was a SG 128 Iphone 6 Plus- placed at 12:30PST
est deliver 10/2-10/13

2nd order was a SG 64 Iphone 6 Plus- placed at 12:50PST
est deliver 11/09/14 - 11/27/14*

Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Athina '
Athina : Hello, thank you for chatting with AT&T today. I am currently reviewing the information you have supplied.
Kevin :thanks!
Kevin :eek:rder number is xxxxxxxxxxxxxx
Athina : I'd be more then happy to assist you, is it okay if I call you by your first name?
Kevin : yes, that would be super!
Athina : After reviewing the information you supplied I see your chatting in regards to your shipping date. Any order ordered on 9/12 or 9/13 should be receiving their orders on 9/19. Customers are seeing pushed back dates because our system is on a default setting and when the website was getting a lot of orders put in, it automatically pushed the dates back. You should have nothing to worry about and I apologize for the inconvenience.
Kevin : ok, that is terrifc- are you pretty sure about that?
Athina : Yes, I'm sure.
Kevin : great! Would you mind checking another order for me? It's one I ordered for my wife.
Athina : Yeah, no problem. Can I get the Web Order number?
Kevin : xxxxxxxxxxxxxxx
Athina : Thank you, Kevin. Give me just a moment to pull up the order. Were you just wanting to check the status?
Kevin : Yes and to see when you think that one might actually arrive as the dates are really far out. I actually placed it only about 20 minutes after the first one.
Athina : No problem. It will be just a moment.
Kevin : thanks, Athina!
Athina : I will be right with you.
Kevin : No problem, take your time
Athina : Thank you for your patience, Kevin.
Kevin : no worries!
Athina : In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
Kevin : sure
Kevin : Kevin xxxx
Athina : Thanks. Can you also provide me with the full billing address, including street, city, and zip code?
Kevin :xxxxxxxxxxxx
Kevin :Houston, TX 77079
Athina : Thank you. It's showing your order date on this order was 9/14, is that correct?
Kevin :It says that but it was actually placed at 12:50 PST on 9/12
Athina : Just a moment. Looking through my resources.
Athina : Okay I confirmed it does say in the system it was ordered 9/12 so you should be receiving your phone on 9/19.
Kevin :for ORDER NUMBER: "First Order Number"- if I'm to receive it by Friday- shouldn't I have gotten a tracking number by now?
Athina : They usually send out a tracking number once the order is about to be shipped in a confirmation email.
Kevin :sure, i understand but wouldn't it of needed to be shipped by now for a 9/19 delivery date?
Athina : Not if it's overnight shipping. It wont be shipped out till tomorrow or the next day maybe.
Kevin :Oh ok, thanks!
Kevin :How can I get back in touch with you specifically? you've been very helpful!
Athina : Unfortunately I don't have a direct line. I'm glad I was to be of assistance!
Kevin :OK, well thank you very much!!
Kevin :Have a great evening!
 
Last edited:
ktex1968 said:
1st order was a SG 128 Iphone 6 Plus- placed at 12:30PST

2nd order was a SG 64 Iphone 6 Plus- placed at 12:50PST

Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Athina '
Athina : Hello, thank you for chatting with AT&T today. I am currently reviewing the information you have supplied.
Kevin :thanks!
Kevin :eek:rder number is xxxxxxxxxxxxxx
Athina : I'd be more then happy to assist you, is it okay if I call you by your first name?
Kevin : yes, that would be super!
Athina : After reviewing the information you supplied I see your chatting in regards to your shipping date. Any order ordered on 9/12 or 9/13 should be receiving their orders on 9/19. Customers are seeing pushed back dates because our system is on a default setting and when the website was getting a lot of orders put in, it automatically pushed the dates back. You should have nothing to worry about and I apologize for the inconvenience.
Kevin : ok, that is terrifc- are you pretty sure about that?
Athina : Yes, I'm sure.
Kevin : great! Would you mind checking another order for me? It's one I ordered for my wife.
Athina : Yeah, no problem. Can I get the Web Order number?
Kevin : xxxxxxxxxxxxxxx
Athina : Thank you, Kevin. Give me just a moment to pull up the order. Were you just wanting to check the status?
Kevin : Yes and to see when you think that one might actually arrive as the dates are really far out. I actually placed it only about 20 minutes after the first one.
Athina : No problem. It will be just a moment.
Kevin : thanks, Athina!
Athina : I will be right with you.
Kevin : No problem, take your time
Athina : Thank you for your patience, Kevin.
Kevin : no worries!
Athina : In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
Kevin : sure
Kevin : Kevin xxxx
Athina : Thanks. Can you also provide me with the full billing address, including street, city, and zip code?
Kevin :xxxxxxxxxxxx
Kevin :Houston, TX 77079
Athina : Thank you. It's showing your order date on this order was 9/14, is that correct?
Kevin :It says that but it was actually placed at 12:50 PST on 9/12
Athina : Just a moment. Looking through my resources.
Athina : Okay I confirmed it does say in the system it was ordered 9/12 so you should be receiving your phone on 9/19.
Kevin :for ORDER NUMBER: "First Order Number"- if I'm to receive it by Friday- shouldn't I have gotten a tracking number by now?
Athina : They usually send out a tracking number once the order is about to be shipped in a confirmation email.
Kevin :sure, i understand but wouldn't it of needed to be shipped by now for a 9/19 delivery date?
Athina : Not if it's overnight shipping. It wont be shipped out till tomorrow or the next day maybe.
Kevin :Oh ok, thanks!
Kevin :How can I get back in touch with you specifically? you've been very helpful!
Athina : Unfortunately I don't have a direct line. I'm glad I was to be of assistance!
Kevin :OK, well thank you very much!!
Kevin :Have a great evening!
Click to expand...

Man I wish I could have one of these conversations :(
 
I ordered 6+ 128 Gold on AT&T about 12:30 PT. Then I ordered through the Apple Store app using the same AT&T upgrade and it went through. It's available for pick up 9/19. Some days later, AT&T cancelled my order because I wasn't eligible. They could've asked if I wanted it full price. Orders from Apple go through immediately. AT&T takes the order and processes it later.
 
Renho said:
Just got done talking with my Fed Ex guy. This is what he had to say...this is why tracking numbers are being deleyed..

"All our shipments from China were put on hold until FedEx gets all the iPhones out. And yes, that is a problem, as there is no way to get the shipping info from Apple. Could you imagine the CS nightmare if they released the tracking #’s before they shipped? "
Click to expand...

He also said this... See we are asking the wrong CS reps. We should be asking UPS and Fedex since they are the shippers..

". I believe that when they have released the phones/pads to FedEx in the past it’s on the condition they deliver to Apple stores at the same time around the country. So no one gets first. Pretty crazy logistics!"
 
I also no longer have the "CANCEL PREORDER" button on the status page.

I don't know if this is good or bad LOL

It now says this instead "Preorder Processing "
 
Just now my att homepage changed to premier and the order status went blank I placed my order on 9/12 has a shipment pending
 
jargon51 said:
Man I wish I could have one of these conversations :(
Click to expand...

Sounds like you got great news...Of course they don't have a direct line to get back intouch with them. Cause if the info they gave you was wrong you could never talk to them again...lol..
 
Renho said:
Sounds like you got great news...Of course they don't have a direct line to get back intouch with them. Cause if the info they gave you was wrong you could never talk to them again...lol..
Click to expand...

That wasn't my chat conversation. I was commenting on that conversation wishing I could have a similar experience.
 
You know with all this chats we are seeing and people getting discouraged and thinking about showing up Thursday night in line in front of a local Apple Store, that would mean that their online order will be cancelled and maybe move some of us up faster in the online shipping phase, wouldn't one think????
 
appledude411 said:
I also no longer have the "CANCEL PREORDER" button on the status page.

I don't know if this is good or bad LOL

It now says this instead "Preorder Processing "
Click to expand...

128GB SG ordered at 12:45AM Pacific (did't get confirmation email until 4:44AM)
Same thing happened to me a few hours ago. After waiting on the line for a LONG time I spoke with a rep who definitely had an accent from premier support. He told me what I already knew about my estimated shipping date range (10-13 to 10-22). I asked him a specific question about the status though. "Does the status 'Preorder Processing' actually mean that they physically have my device in the shipping department?"

"Yes sir, it does."

"Are you sure of this?"

"Yes sir."

I had him put a note on the order saying that I would call back Thursday to check status and that if it wasn't shipped I'd like to cancel so I can go toe the Apple Store Friday. Very frustrating AT&T doesn't have a better way to estimate this, or at least have clear statuses such as "Packaging product for shipment"...
 
ktex1968 said:
1st order was a SG 128 Iphone 6 Plus- placed at 12:30PST
est deliver 10/2-10/13

2nd order was a SG 64 Iphone 6 Plus- placed at 12:50PST
est deliver 11/09/14 - 11/27/14*

Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Athina '
Athina : Hello, thank you for chatting with AT&T today. I am currently reviewing the information you have supplied.
Kevin :thanks!
Kevin :eek:rder number is xxxxxxxxxxxxxx
Athina : I'd be more then happy to assist you, is it okay if I call you by your first name?
Kevin : yes, that would be super!
Athina : After reviewing the information you supplied I see your chatting in regards to your shipping date. Any order ordered on 9/12 or 9/13 should be receiving their orders on 9/19. Customers are seeing pushed back dates because our system is on a default setting and when the website was getting a lot of orders put in, it automatically pushed the dates back. You should have nothing to worry about and I apologize for the inconvenience.
Kevin : ok, that is terrifc- are you pretty sure about that?
Athina : Yes, I'm sure.
Kevin : great! Would you mind checking another order for me? It's one I ordered for my wife.
Athina : Yeah, no problem. Can I get the Web Order number?
Kevin : xxxxxxxxxxxxxxx
Athina : Thank you, Kevin. Give me just a moment to pull up the order. Were you just wanting to check the status?
Kevin : Yes and to see when you think that one might actually arrive as the dates are really far out. I actually placed it only about 20 minutes after the first one.
Athina : No problem. It will be just a moment.
Kevin : thanks, Athina!
Athina : I will be right with you.
Kevin : No problem, take your time
Athina : Thank you for your patience, Kevin.
Kevin : no worries!
Athina : In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
Kevin : sure
Kevin : Kevin xxxx
Athina : Thanks. Can you also provide me with the full billing address, including street, city, and zip code?
Kevin :xxxxxxxxxxxx
Kevin :Houston, TX 77079
Athina : Thank you. It's showing your order date on this order was 9/14, is that correct?
Kevin :It says that but it was actually placed at 12:50 PST on 9/12
Athina : Just a moment. Looking through my resources.
Athina : Okay I confirmed it does say in the system it was ordered 9/12 so you should be receiving your phone on 9/19.
Kevin :for ORDER NUMBER: "First Order Number"- if I'm to receive it by Friday- shouldn't I have gotten a tracking number by now?
Athina : They usually send out a tracking number once the order is about to be shipped in a confirmation email.
Kevin :sure, i understand but wouldn't it of needed to be shipped by now for a 9/19 delivery date?
Athina : Not if it's overnight shipping. It wont be shipped out till tomorrow or the next day maybe.
Kevin :Oh ok, thanks!
Kevin :How can I get back in touch with you specifically? you've been very helpful!
Athina : Unfortunately I don't have a direct line. I'm glad I was to be of assistance!
Kevin :OK, well thank you very much!!
Kevin :Have a great evening!
Click to expand...

New member here.....this gives me absolute hope! I ordered a ip6+ 64GB SG around 2:05am CST and I live in Houston TX, 77070! So if we are one digit off in zipcodes than mine better be on it's way! My current status shows 10/13-10/22 so if i'm getting an earlier date than you and you've somewhat been confirmed you have yours coming, this is just something more positive for me to anticipate a friday delivery!
 
Found this little thing on the iPhone section on AT&T's website.

What Happens After I Order?
If you have pre-ordered , your device is scheduled to ship directly to you. Check the status of your pre-order at att.com/wirelessorderstatus. Pre-ordered devices will be shipped on a first-come-first-served basis. You'll receive an order confirmation and estimated time-to-ship date. The actual shipment date and receipt of your order cannot be guaranteed and may be subject to delays.
Click to expand...
 
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