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AT&T Pre-order status iPhone 6 Plus (only)
- Thread starter Love2bLeo
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imnvrgtniphn
macrumors newbie
get real number
You need to call the store that you placed the order with to get the "real" order#, AT&T wont be able to find it if you didnt place the order directly with the site. If you think you know your order number, just hit # twice when you dial the 877# and put your order number in, hit #, then your shipping zip code.
I'm in the same boat. The 877 number can't find my order information but I've been stuck on "in progress" and "preparing to ship" online.
Ordered at 7:00 pm on 9/12 in store
Ship estimate: 11/9-11/27
Silver iPhone 6+
You need to call the store that you placed the order with to get the "real" order#, AT&T wont be able to find it if you didnt place the order directly with the site. If you think you know your order number, just hit # twice when you dial the 877# and put your order number in, hit #, then your shipping zip code.
iphonefan23
macrumors newbie
shipped. finally.
Non premier. My order went in at 3:13 am central time on 12th September. order number starts with 1626.
iphone 6+ 16GB silver. Until yesterday afternoon, I was getting back-ordered on the 877 number. The date given to me never budged from 10/13-10/22. When I checked in the evening, it had changed to 'processing'.
It has shipped today and should be at home tomorrow. got the tracking number and all.
Hang in there.
Non premier. My order went in at 3:13 am central time on 12th September. order number starts with 1626.
iphone 6+ 16GB silver. Until yesterday afternoon, I was getting back-ordered on the 877 number. The date given to me never budged from 10/13-10/22. When I checked in the evening, it had changed to 'processing'.
It has shipped today and should be at home tomorrow. got the tracking number and all.
Hang in there.
ferris.bueller
macrumors newbie
Haven't posted for days but still here and waiting. iPhone 6+ 128GB SG, confirmation 2.47AM CDT on 9/12 no Premier. Still Back Ordered, Preparing Shipment 10/02 - 10/13 since the beginning. Called AT&T who waived the $40 today as it was going to hit my bill tomorrow. I just told them to take it off, didn't bother complaining about the experience for the 4th time.
Worst pre-order and customer service experience by a long way.
Worst pre-order and customer service experience by a long way.
Preordered 6+ silver 16g around 3am Est sept 12th
9/30 7:50 AM 877# says being processed
10:15 AM got the "about your AT&T plan" email
10:30 Am got a text it was shipped with tracking info
It said it was leaving fort worth TX and should be here tomorrow by 3
Original delivery dates 10/13-10/22
Hope everyone here gets there phone this week!
Me too!
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If it moves u up on the queue I should have had mine two weeks ago n😕Been reading this forum for days and figured it was my turn to Bi*&^*.
6+ 16gb SG.
5 hours with AT&T Customer Service for them to tell me that cant tell me anything because I ordered from one of their approved AT&T retailers. Yet the guy who took my order tells me that all he did is enter it on the website, which he could have just told me to do in the first place. To rub it in, he text me to tell me he got his phone "so hang in there, I am sure you will have it any day now". Then he tells me calling the 877# every hour moves you up in the queue. I have disproved that theory!
Percyq1996
macrumors newbie
This morning I saw there were some 6+'s available at a local Apple store. Talked with an AT&T rep to see if I could cancel my preorder, which I did. Went and got my phone reserved at the Apple Store. Sweet right? Went to AT&T store to double check everything, paid off my current Next plan (like $100 bucks left), and was assured everything would go okay back at the Apple store. Sit down at Apple with the phone right next to me and started actually buying the phone...it didn't work. Went back to AT&T and the manager took me with him to the Apple store to figure it out. Turns out Apple can only start a brand new Next plan off a contract and can't extend the current one (AT&T had no clue that was the case). Also was because cancelation was still pending...blah...blah..blah...
So, looks like I'll have to be going back every now and then to see if they have any in stock. He did tell me they get shipments of new phones everyday at noon.
The AT&T store manager did give me his card and said he'd get me a free case or credit my bill, so at least I have that going for me..
So, looks like I'll have to be going back every now and then to see if they have any in stock. He did tell me they get shipments of new phones everyday at noon.
The AT&T store manager did give me his card and said he'd get me a free case or credit my bill, so at least I have that going for me..
MisterPink
macrumors newbie
Pre-Ordered on the 12th about 3am EST for 6+ 128gb SG Premier.
Been watching this thread since shortly after it began. Registered today because for the first time, I have something useful to share.
For those of you who have had any kind of a negative experience beyond the basic wait (been lied to or given false information by a CSR, hung up on by the automated system or a CSR after spending huge amounts of time on hold, had initial billing issues as a result of their charge causing a fraud alert, spent an hour or six on hold trying to get anything resolved) looking to get your $40 charge waived, the number to call is 1-800-331-0500.
I tried the online chat where the person swore up and down with me that there was no way to remove the charge. They said the only way the charge can be refunded is if the order is canceled or the phone was never received. I had a pretty good feeling it could be because of what other people have said here so I stated that since they couldn't or wouldn't remove it, who could I contact to get the charge removed and they told me to call that number. I called, stated that I needed to know if they could refund the $40 fee or if I needed to speak with someone in retention and they initially stated the whole thing about how it is a standard charge that comes with the upgraded lines, etc... I stated my case (everything above including the 6 hour wait - was calm the whole time then and just now) and they immediately refunded me, reminded me that the charge was normally valid but that they were going to waive it because of my poor upgrade experience and because they wanted to keep me as a client and while still on the phone, I received a text alert from them about the adjustment to my bill.
I'm a reasonable person. I know they were overwhelmed on day one during pre-order but seeing other people who ordered after me getting the exact same model before me pushed me over the edge after everything I had already dealt with. For me, just like anyone else, the $40 won't replace not having your phone yet but at least it's something. If you do decide to call, be polite but firm and state it as matter of fact that they need to remove the charge (like it doesn't even make sense to you that they put it on there in the first place, given the circumstances) and they will remove it.
Good luck an I hope we all get our phones, soon!
Been watching this thread since shortly after it began. Registered today because for the first time, I have something useful to share.
For those of you who have had any kind of a negative experience beyond the basic wait (been lied to or given false information by a CSR, hung up on by the automated system or a CSR after spending huge amounts of time on hold, had initial billing issues as a result of their charge causing a fraud alert, spent an hour or six on hold trying to get anything resolved) looking to get your $40 charge waived, the number to call is 1-800-331-0500.
I tried the online chat where the person swore up and down with me that there was no way to remove the charge. They said the only way the charge can be refunded is if the order is canceled or the phone was never received. I had a pretty good feeling it could be because of what other people have said here so I stated that since they couldn't or wouldn't remove it, who could I contact to get the charge removed and they told me to call that number. I called, stated that I needed to know if they could refund the $40 fee or if I needed to speak with someone in retention and they initially stated the whole thing about how it is a standard charge that comes with the upgraded lines, etc... I stated my case (everything above including the 6 hour wait - was calm the whole time then and just now) and they immediately refunded me, reminded me that the charge was normally valid but that they were going to waive it because of my poor upgrade experience and because they wanted to keep me as a client and while still on the phone, I received a text alert from them about the adjustment to my bill.
I'm a reasonable person. I know they were overwhelmed on day one during pre-order but seeing other people who ordered after me getting the exact same model before me pushed me over the edge after everything I had already dealt with. For me, just like anyone else, the $40 won't replace not having your phone yet but at least it's something. If you do decide to call, be polite but firm and state it as matter of fact that they need to remove the charge (like it doesn't even make sense to you that they put it on there in the first place, given the circumstances) and they will remove it.
Good luck an I hope we all get our phones, soon!
stuntking09
macrumors newbie
6+ 16gb sg been sitting in the same spot since preordering on the 12th anyone else in the same boat been preparing for shipment since the 12th
BigHonkingDeal
macrumors 6502a
Yay, phone shipped! Delivery for tomorrow at 8 😀
Awesome!! now dont ware it out the first day or stay up all night playing lol
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Pre-Ordered on the 12th about 3am EST for 6+ 128gb SG Premier.
Been watching this thread since shortly after it began. Registered today because for the first time, I have something useful to share.
For those of you who have had any kind of a negative experience beyond the basic wait (been lied to or given false information by a CSR, hung up on by the automated system or a CSR after spending huge amounts of time on hold, had initial billing issues as a result of their charge causing a fraud alert, spent an hour or six on hold trying to get anything resolved) looking to get your $40 charge waived, the number to call is 1-800-331-0500.
I tried the online chat where the person swore up and down with me that there was no way to remove the charge. They said the only way the charge can be refunded is if the order is canceled or the phone was never received. I had a pretty good feeling it could be because of what other people have said here so I stated that since they couldn't or wouldn't remove it, who could I contact to get the charge removed and they told me to call that number. I called, stated that I needed to know if they could refund the $40 fee or if I needed to speak with someone in retention and they initially stated the whole thing about how it is a standard charge that comes with the upgraded lines, etc... I stated my case (everything above including the 6 hour wait - was calm the whole time then and just now) and they immediately refunded me, reminded me that the charge was normally valid but that they were going to waive it because of my poor upgrade experience and because they wanted to keep me as a client and while still on the phone, I received a text alert from them about the adjustment to my bill.
I'm a reasonable person. I know they were overwhelmed on day one during pre-order but seeing other people who ordered after me getting the exact same model before me pushed me over the edge after everything I had already dealt with. For me, just like anyone else, the $40 won't replace not having your phone yet but at least it's something. If you do decide to call, be polite but firm and state it as matter of fact that they need to remove the charge (like it doesn't even make sense to you that they put it on there in the first place, given the circumstances) and they will remove it.
Good luck an I hope we all get our phones, soon!
i got both of mine waived off the 611 number 🙂
Percyq1996
macrumors newbie
Awesome!! now dont ware it out the first day or stay up all night playing lol
Lol no promises 😀 hang on tight, you'll get it eventually 🙂
Awesome!! now dont ware it out the first day or stay up all night playing lol
Lol no promises 😀 hang on tight, you'll get it eventually 🙂
Thanks will do, 🙂 hopefully will have it by my b-day in January anyway lol
Ok so, checked apple stock on a whim and found the store around the corner from work might have some 128s in stock. Sure enough, they had two golds in stock. They put them on reservation for me while I called AT&T. Process with at&t went way smoother than anything in the last two weeks. Orders were cancelled, and Next eligibility reinstated immediately. Walked back in the store and am now using my new phone for this post.
I'm guessing since I was able to cancel so easy, I wasn't that close to getting my preorder. 🙁
Amazing since i was I the first hour of orders. Well, at least everyone else waiting on 128 sg should be two notches closer!
I'm guessing since I was able to cancel so easy, I wasn't that close to getting my preorder. 🙁
Amazing since i was I the first hour of orders. Well, at least everyone else waiting on 128 sg should be two notches closer!
Waiting on hold with att, advertisement for ATT next says, "Technology doesn't wait, why should you?" How funny is that?
that is just precious... lmao😀
imnvrgtniphn
macrumors newbie
6+ 16gb sg been sitting in the same spot since preordering on the 12th anyone else in the same boat been preparing for shipment since the 12th
Yes. Hoping one of these planes are full of them!
Night shift
macrumors member
Gingersnap3813
macrumors 6502
With all these cancelled orders you'd think there'd be some kind of movement. I'm losing my mind.
Ordered the moment Att site let me in. 6+ 128 space grey order FINALLY accepted at 3:45am pst 9/12/14. Ship date changed 3 times. Currently 10/02 to 10/13. Online says preparing to ship. 877 days back order. No change since 9/19. Ordered my wife a reg 6 128 gold 2 days ago and I am typing this message with in now. Frustrating that 1st come 1st serve doesn't seem to be the case. I'd love to see actual order time stamps vs shipments. It would be fine reading.
mhoward223
macrumors member
Called and cancelled preorder and now have pickup confirmation at Apple store. iPhone 6 plus 128gb gold times two.
should be in my hands in an hour no more preorders for me from att
should be in my hands in an hour no more preorders for me from att
Ok so, checked apple stock on a whim and found the store around the corner from work might have some 128s in stock. Sure enough, they had two golds in stock. They put them on reservation for me while I called AT&T. Process with at&t went way smoother than anything in the last two weeks. Orders were cancelled, and Next eligibility reinstated immediately. Walked back in the store and am now using my new phone for this post.
I'm guessing since I was able to cancel so easy, I wasn't that close to getting my preorder. 🙁
Amazing since i was I the first hour of orders. Well, at least everyone else waiting on 128 sg should be two notches closer!
How do you reserve a phone with the Apple store? Is there a deposit you have to make with them? I'm just asking because the phone I wanted (128GB Gold) was available at an Apple store in my area.
I was never able to get through to the store in time before someone grabbed it, but wanted to know how to reserve it just in case anymore become available.
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Anybody in the Atlanta area, looks like a couple of the Apple Stores here have Silver in both 16gb and 128 gb version, no 64gb or other colors. Doing NEXT myself so don't want to go through the aggravation of canceling and reordering, at least not yet.
I'm here and just saw that. I'd like to jump on it also but I'm weary of taking the chance. I wanted to know how to reserve it before canceling. I've already missed out once and don't want to push myself back further. Man I hate having to go through all this. I wish I could just buy it outright without dealing with At&t and their stupid contracts!