AT&T Pre-order status

[justinwc80]

Web order number

I noticed that my web order number from the confirmation email after ordering is different from the order number on att.com. I am a premier customer, ordered at 2:05 received email confirmation at 04:32 than received email about problem processing card due to BOA flagging transaction.

Anyone determine if you lose your place in line due to credit card issue or does your order stay where it was? Just trying to figure out if my shipping is based on the 4:32 confirmation time or later in the day when they reprocessed my card.

Order is a SG Plus 64 GB shipping shows Oct 2-13

 

[cbjxiii]

They have not been unprofessional at all. You said yourself that your estimated shipping date has always been at 10/2 - 10/13. You have never been in the dark as to when you would receive your phone. Where have they promised anything different?

I bet you got a ton of participation trophies when you were a kid.

So... you're an idiot. Were you on any of the calls and chats I was on where the CSR told me the phone would arrive on 9.12? Or the other call where they said they couldn't find my order? Or the call where they told me to try to order a different configuration? No? Ok then, *s*t*f*u.

 

[RetroActive]

So... you're an idiot. We're you on any of the calls and chats I was on where the CSR told me the phone would arrive on 9.12? Or the other call where they said they couldn't find my order? Or the call where they told me to try to order a different configuration? No? Ok then, ****.

Wow. Harsh words, Sir. My feelings are severely damaged.

The CSR is only telling you what they know. Do you not agree? Do you actually think they are lying to you on purpose? These poor CSRs have been INUNDATED with calls/chats that are exactly like yours, and they can only go off of what they see and what they've been told.

Relax...you will get your phone much later now that you've cancelled your order. Nice move?

 

[cbjxiii]

Wow. Harsh words, Sir. My feelings are severely damaged.

The CSR is only telling you what they know. Do you not agree? Do you actually think they are lying to you on purpose? These poor CSRs have been INUNDATED with calls/chats that are exactly like yours, and they can only go off of what they see and what they've been told.

Relax...you will get your phone much later now that you've cancelled your order. Nice move?

Your mastery of sarcasm is amazing. AT&T isn't a new company. Call centers know what to expect and train employees accordingly. Some call center reps just suck.

I will not get my phone later now. I will get it sooner, since it's on hold at an Apple store. But please, provide me with more insight on how you know the details of my order.

 

[Jrnation109]

They have not been unprofessional at all. You said yourself that your estimated shipping date has always been at 10/2 - 10/13. You have never been in the dark as to when you would receive your phone. Where have they promised anything different?

I bet you got a ton of participation trophies when you were a kid.

I couldn't disagree with you more. If you need further proof feel free to read every post in this insanely long thread.

 

[TimeSquareDesi]

Stop. Fighting. At&t is the real enemy!

 

[Jrnation109]

It sucks so many of the regulars in this forum left (yes I know some are sitll here). Good for them though they got their phones, just wish a few would have stuck around to let us know what they thought and if they had any post convos with AT&T once they got their phone to see if they got any kind of credit on bill or anything.

 

[kilcher]

I recently wrote a post defending AT&T (not so much AT&T but their CSR's). Yes, we've all been given a timeframe of when we should receive our phones and for most that timeframe has not come yet. So do we have a right to complain? Technically, no.

But...

It does not seem fair that AT&T is sending phones out in an order only they seem to understand. It's most definitely not first come first served as is noted on our order status page.

And while it's in no way the fault of the CSR's (IMO) many people are being told VERY different things each time they call AT&T. Very unprofessional on the part of AT&T.

There's also no clear way of knowing what's going on with your order. Your order status page has a timeframe but then you hear about people getting tracking #'s before that page is even updated. So if you really want to know when your phone is coming you have to check the order status page, the Premier order status page, call the 877 number, and check the FedEx and UPS websites. Sometimes even that results in conflicting information. Some people are having phones show up at their house with NO prior contact from AT&T stating the phone was shipped. Some people have had their orders canceled or can't find their orders, presumably due to no fault of their own, then get put at the back of the line.

Throw in the fact that any time you try to call or chat you get someone in India named John or Mary (yeah, right) who can barely understand English and can do nothing but cut and paste canned responses and the blood pressure goes up a bit.

Then other people who ordered the exact same phone AFTER you are receiving theirs.

And then we start seeing people getting their phones from the Apple Store when we pre-ordered a week earlier. Admittedly, NOT AT&T's fault but it certainly adds to the frustation.

So it's not that AT&T told us once to expect our phones between X and X dates. It's that there's so much conflicting information being passed on by AT&T themselves. Yes, we're partially to blame for getting our hopes up but AT&T really needs to do a better job of communicating ONE message (not to mention any changes that may need to be made to their ordering system to help ensure items are sent FCFS as promised).

So yeah, I can see it from both sides. I accept the fact that I am impatient. For the most part I'm internalizing it, there's no point bugging AT&T or more specifically their CSR's every day. But AT&T also has plenty of blame here. We really just want our phones and once we have them we'll all go back to normal. Ultimately it's 2 weeks using a phone you were very happy with up until 2 weeks ago. Not the end of the world. Let's all take a moment to put things into perspective and consider ourselves very lucky that this is the biggest issue we're grappling with right now. 🙂

 

[RetroActive]

Your mastery of sarcasm is amazing. AT&T isn't a new company. Call centers know what to expect and train employees accordingly. Some call center reps just suck.

I will not get my phone later now. I will get it sooner, since it's on hold at an Apple store. But please, provide me with more insight on how you know the details of my order.

I appreciate your complementing me on my sarcasm prowess! It's very refreshing to see that you have had a change of heart and see how amazing of a person I am.

I'm not sure that you understand how gigantic businesses work. They are super fragmented and specific departments/regions never, ever speak to eachother or have a clue what the other is doing. When you call AT&T, who knows where the rep is located and who knows what information they have been given. The reps are NOT some all-knowing-of-the-inner-workings-of-ATT-and-their-supply-chain person. They only know what is on the screen in front of them or what they have heard from co-workers or supervisors.

This release has been the same as every other iPhone release. Why on Earth would you expect anything different this time?

----------

I couldn't disagree with you more. If you need further proof feel free to read every post in this insanely long thread.

I have been in this thread from its wee beginnings. I've witnessed the whine from the beginning and am STILL patiently waiting for my phone. 😎

 

[DMVSkins]

I noticed that my web order number from the confirmation email after ordering is different from the order number on att.com. I am a premier customer, ordered at 2:05 received email confirmation at 04:32 than received email about problem processing card due to BOA flagging transaction.

Anyone determine if you lose your place in line due to credit card issue or does your order stay where it was? Just trying to figure out if my shipping is based on the 4:32 confirmation time or later in the day when they reprocessed my card.

Order is a SG Plus 64 GB shipping shows Oct 2-13

Yes you loose you place in line as your order doesn't get sent to the "warehouse" for them to ship it until your card can be processed I learned this the hard way as I used my debit card instead of my credit card. I was upgrading through ATT Next 12 month plan and was only to be charged $47 and for some strange reason ATT couldn't process my card so I used my NavyFed credit card and issue was resolved. My original shipping dates where Nov 7th-28th after my order was placed at 4:26 am, but was updated to Oct-7-21st hours later. I think the problem is the GSM variants as if you look the CDMA variants for Sprint/Verizon are more available. I dont know if GSM is big in China but I bet Apple's main focus for the 6 + was the overseas market.

 

[Anthony2012]

WOW At&t is making us turn on each other,Damn you att lol

 

[chickdigger802]

64 + sg premier. still nothing. But seems like there is movement here from people with same skews, so im not too worried.

now hurry up chrome and tweetbot update for 6/6+ resolutions before mine arrives!

 

[Superx520]

The dictionary just changed the meaning for insanity to repeatedly refreshing your AT&T order status page thinking that it is going to change to shipped.

 

[groggy2333]

Stuck in the mud.. No shipment yet on 6+ and no local ATT or Apple stores have it either. Yuck. I need a chocolate.

 

[sf49ers2006]

UPDATE:

Just got off the phone with ATT Rep from the Presidents office and well guess what noting that they can do but assure me that my phone will be sent out before 10/13/14...just really wonder at this point if any effort is going in to getting 6+ sent out to Customers that ordered through ATT. She was nice ill give her that but if i dont get a shipping notification by Friday im looking in to getting my phone at an Apple store. Oh and she told me doesnt matter if you are a Premiere customer or not ( im not ) your phone is shipped in order the reorders were taken...i call BS but ill give her the benefit of the doubt.

Has anyone that ordered threw att got there iphone 6+ space gray 64g...if so are you premiere or regular customer and when did you place your order?

All and all noting seems to work with att at this point!

----------

Yes you loose you place in line as your order doesn't get sent to the "warehouse" for them to ship it until your card can be processed I learned this the hard way as I used my debit card instead of my credit card. I was upgrading through ATT Next 12 month plan and was only to be charged $47 and for some strange reason ATT couldn't process my card so I used my NavyFed credit card and issue was resolved. My original shipping dates where Nov 7th-28th after my order was placed at 4:26 am, but was updated to Oct-7-21st hours later. I think the problem is the GSM variants as if you look the CDMA variants for Sprint/Verizon are more available. I dont know if GSM is big in China but I bet Apple's main focus for the 6 + was the overseas market.

I am coming to that conclusion as well. All the ATT 6+ are going to apple customers and thats why there is a limited number being sent out...it sucks that we went through att for our phones when we should of just went through just sucks! Monopoly is what it is at this point

 

[Jrnation109]

UPDATE:

Just got off the phone with ATT Rep from the Presidents office and well guess what noting that they can do but assure me that my phone will be sent out before 10/13/14...just really wonder at this point if any effort is going in to getting 6+ sent out to Customers that ordered through ATT. She was nice ill give her that but if i dont get a shipping notification by Friday im looking in to getting my phone at an Apple store. Oh and she told me doesnt matter if you are a Premiere customer or not ( im not ) your phone is shipped in order the reorders were taken...i call BS but ill give her the benefit of the doubt.

Has anyone that ordered threw att got there iphone 6+ space gray 64g...if so are you premiere or regular customer and when did you place your order?

All and all noting seems to work with att at this point!

----------



I am coming to that conclusion as well. All the ATT 6+ are going to apple customers and thats why there is a limited number being sent out...it sucks that we went through att for our phones when we should of just went through just sucks! Monopoly is what it is at this point

Dang, at least you got a response. I had been in communication with them prior to the preorder issues about another situation. I can't get anymore followup from them and I've sent the person who was handling my case 3 emails and 1 more follow up email to the main presidents line. It's been 5 days since I sent these emails and nothing.


I'm not sure what I'm more pissed about... all the issues with our phones, the communication, or the presidents office blowing me off.

 

[Anthony2012]

What i feel

 

[groggy2333]

called the ATT stores and even they don't know when they'll be getting more 6+'s in. Sad.

 

[johnjdpower]

called the ATT stores and even they don't know when they'll be getting more 6+'s in. Sad.

I look at this as a good thing. It leads me to believe that the new stock of 6+ that AT&T is getting is actually going to preorders and NOT to the stores. If the store rep said, "yes we will be receiving X amount of 6+s tomorrow" then I would worry that all new stock is going to the stores and not to us waiting.

Just my two cents on that comment

 

[groggy2333]

I look at this as a good thing. It leads me to believe that the new stock of 6+ that AT&T is getting is actually going to preorders and NOT to the stores. If the store rep said, "yes we will be receiving X amount of 6+s tomorrow" then I would worry that all new stock is going to the stores and not to us waiting.

Just my two cents on that comment

Ah, that's a good point!

 

[Jrnation109]

I look at this as a good thing. It leads me to believe that the new stock of 6+ that AT&T is getting is actually going to preorders and NOT to the stores. If the store rep said, "yes we will be receiving X amount of 6+s tomorrow" then I would worry that all new stock is going to the stores and not to us waiting.

Just my two cents on that comment

Or it means AT&T just ins't getting any phones... period. 😉

 

[blindzero]

csr

Talked to a CSR about why some people are getting their phones ahead of others and they said "We have no control over how long a payment takes to process". They said orders are being shipped in the order the payment is processed but there is a disclaimer somewhere on the payment page that says it may take up to 2 days to process payment. This is weird of course since no charges are being placed...only authorizations.

So it's possible credit card companies were getting clobbered with authorizations and some banks were slow...

I'm in the same boat as many of you, having ordered within 15 minutes, and getting a confirmation shortly after. But I worry because the text I received wasn't until the 13th at 10AM.

Thanks to everyone who have shared their details so far...been lurking.

 

[groggy2333]

Talked to a CSR about why some people are getting their phones ahead of others and they said "We have no control over how long a payment takes to process". They said orders are being shipped in the order the payment is processed but there is a disclaimer somewhere on the payment page that says it may take up to 2 days to process payment. This is weird of course since no charges are being placed...only authorizations.

So it's possible credit card companies were getting clobbered with authorizations and some banks were slow...

I'm in the same boat as many of you, having ordered within 15 minutes, and getting a confirmation shortly after. But I worry because the text I received wasn't until the 13th at 10AM.

Thanks to everyone who have shared their details so far...been lurking.

And that is where AT&T is flawed. I ordered the same exact time my friend did, his order went through fine and mine had an issue with fraudulent payment which i quickly resolved much later in the day. I got mine first. So they are NOT honoring first come first serve which is completely wrong. I wouldn't be surprised if there's a lawsuit against AT&T in the near future.

 

[AmericanNinja]

For those who are still waiting for their phones. Did your credit/debit cards get charged yet or and they still "pending"?

 

[Ironman1964]

For those who are still waiting for their phones. Did your credit/debit cards get charged yet or and they still "pending"?

I had a pending charge on my account until about Tuesday the 16th, then it dropped off.