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AT&T Pre-order status
- Thread starter logun08
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thank you!!!! just refreshed
and i have a tracking number and it is to be delivered tomorrow!!!!! thank god!!fyi i ordered 6+ Gold 16GB and i live in KS
Is it sad that I get happy when someone posts their phone is about to ship? Probably just because that means mine has to be closer... Right, AT&T? Ha No.
Let's see... placed 3 orders on 9/12
1. Space Gray 64GB iPhone 6 +: 12:03 am PST - 10/2-10/13 est. shipping
2. Space Gray 16GB iPhone 6 +: 12.05 am PST - 10/13-10/22 est. shipping
3. Space Gray 64GB iPhone 6 +: 12:09 am PST - 10/31-11/11 est. shipping
Gotta love AT&T...
So did we. My ETR is as late as 27 November. I would gladly switch the color, were I able. Will work the phones tomorrow - especially as my wife's (white 64gig Plus) arrived on the day they went on sale generally, and my son's (space grey 128gig) came in today.
By November I will be an Android fanboy.
AT&T is giving people who want to cancel their iPhone orders the runaround. My mom cancelled yesterday because she wants the space grey model (she originally ordered silver). It was fine. She cancelled and got the upgrade eligibility back to her account before she was off the phone.
I called today to cancel because I don't want to deal with anymore of their BS. I also want to change from 16GB to 64GB. Guess what I got? More BS.
I was hung up on the first time I called and tried to cancel. I was very nice and asked cordially to please cancel my order. The person who hung up on me told me I can cancel. I gave him my order number, and he hung up on me. The second person said absolutely I can cancel your account. Please give me your order number. I do that. Despite my order status being THE EXACT SAME ONE AS MY MOM's, I was all of a sudden not allowed to cancel. I requested to speak to a supervisor. I was refused cancellation and they would not allow me to immediately cancel. They would only allow me to cancel by manual cancellation which takes 24-72 hours to cancel. I admit my temper got the better of me at this point and I told him it was a bunch of BS (after several requests to cancel my order without BS) and hung up.
I called back. Got someone who said that whoever I talked to was wrong and that I could cancel just fine. He put through my cancellation and I very nicely asked for a confirmation #. He would not give me a confirmation # and instead said that the confirmation # is my order #. Fair enough. I got the confirmation email that my order has been cancelled. But, the status has not been updated on the order page and I am unable to go through Apple.com to purchase. I am furious at this point.
I call back and get someone that said that they only put through some of my cancellation and didn't finish it all. They give me more BS. This makes me more furious. I am keeping my cool at least throughout the subsequent whole thing.
Just a warning: If you want to call in to AT&T and cancel your order be aware that they will likely screw you over and lie to you just to appease you. Be vigilant and detailed when you speak to them, and make sure that they are doing everything you have asked for. Even then, you aren't seeing what they are doing on their screen, unfortunately, so you cannot be sure they are even doing what you ask. Call back and verify, verify, verify.
I wouldn't put it past AT&T to pose as "satisfied" customers on this very forum saying how much they love their new iPhones.
I called today to cancel because I don't want to deal with anymore of their BS. I also want to change from 16GB to 64GB. Guess what I got? More BS.
I was hung up on the first time I called and tried to cancel. I was very nice and asked cordially to please cancel my order. The person who hung up on me told me I can cancel. I gave him my order number, and he hung up on me. The second person said absolutely I can cancel your account. Please give me your order number. I do that. Despite my order status being THE EXACT SAME ONE AS MY MOM's, I was all of a sudden not allowed to cancel. I requested to speak to a supervisor. I was refused cancellation and they would not allow me to immediately cancel. They would only allow me to cancel by manual cancellation which takes 24-72 hours to cancel. I admit my temper got the better of me at this point and I told him it was a bunch of BS (after several requests to cancel my order without BS) and hung up.
I called back. Got someone who said that whoever I talked to was wrong and that I could cancel just fine. He put through my cancellation and I very nicely asked for a confirmation #. He would not give me a confirmation # and instead said that the confirmation # is my order #. Fair enough. I got the confirmation email that my order has been cancelled. But, the status has not been updated on the order page and I am unable to go through Apple.com to purchase. I am furious at this point.
I call back and get someone that said that they only put through some of my cancellation and didn't finish it all. They give me more BS. This makes me more furious. I am keeping my cool at least throughout the subsequent whole thing.
Just a warning: If you want to call in to AT&T and cancel your order be aware that they will likely screw you over and lie to you just to appease you. Be vigilant and detailed when you speak to them, and make sure that they are doing everything you have asked for. Even then, you aren't seeing what they are doing on their screen, unfortunately, so you cannot be sure they are even doing what you ask. Call back and verify, verify, verify.
I wouldn't put it past AT&T to pose as "satisfied" customers on this very forum saying how much they love their new iPhones.
for those of you whose statuses changed from backordered to processing via the 877 number keep refreshing!!!!! that was the case for me and low and behold i get mine tomorrow!!!!!!!!!! hang in there!!! too bad att won't give me a free case for the hassle. every single one of us who has had to wait like this should be offered something
one says preparing to ship and the other says processing...why don't they say the same thing, maybe that would clear up a lot of our confusion. Or better yet, actually getting a straight answer from the CSR, I think being a loyal customer for 12 years one would deserve as much
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thank you!!!! just refreshed
fyi i ordered 6+ Gold 16GB and i live in KS
which site did you go to?
Received my 64GB Silver Iphone 6+ yesterday. Checked my 16GB Gold Iphone 6+ and it now says Preorder Processing Expected Ship Date: Pending Confirmation. This happened with my 64GB before it shipped. Completed both orders by 12:20 AM MST on 9/12
Update
Just checked AT&T website instead of premier and it has shipped. Will be here tomorrow.
Update
Just checked AT&T website instead of premier and it has shipped. Will be here tomorrow.
Last edited:
My order says "processing" on the 877 number when I called just now, but I'm not holding my breath. I ordered mine on 9/19 around 4PM, 64GB 6+ Gold. Website status is "preparing to ship".
I never called beforehand so I don't know if it ever said "backordered".
I never called beforehand so I don't know if it ever said "backordered".
This thread is cracking me up. I was on here last year for the 5s and it was the same thing... I got some crazy estimated shipping date and everyone was pissed. Ended up getting my phone two weeks after I ordered.
That said, I just ordered a couple of 6 (64gb) gold and space gray phones. Estimated 10/2 - 10/13 on the gold and 10/22 - 11/11 on the gray. Funny, Gold was the hot item last year but now it seems gray is making a comeback. Both are in the "preparing to ship" status. Ordered my phones using ATT Next.
Best of luck to all and I'll be lurking around. Keep refreshing
That said, I just ordered a couple of 6 (64gb) gold and space gray phones. Estimated 10/2 - 10/13 on the gold and 10/22 - 11/11 on the gray. Funny, Gold was the hot item last year but now it seems gray is making a comeback. Both are in the "preparing to ship" status. Ordered my phones using ATT Next.
Best of luck to all and I'll be lurking around. Keep refreshing
Yep, been through this with the 5... same rage and entitlement, and everyone got their phones faster than the estimated dates. But it's still fun spam refreshing AT&T's site for that status change to SHIPPED!This thread is cracking me up. I was on here last year for the 5s and it was the same thing... I got some crazy estimated shipping date and everyone was pissed. Ended up getting my phone two weeks after I ordered.
That said, I just ordered a couple of 6 (64gb) gold and space gray phones. Estimated 10/2 - 10/13 on the gold and 10/22 - 11/11 on the gray. Funny, Gold was the hot item last year but now it seems gray is making a comeback. Both are in the "preparing to ship" status. Ordered my phones using ATT Next.
Best of luck to all and I'll be lurking around. Keep refreshing
Oh yeah, I've already clicked about 20 times and I ordered less than 5 hours ago. I KNOW the status won't change anytime soon but as you know, its a sickness that consumes us until the brown truck comes rolling up!
Speaking of... I wonder if my status has changed. I'm gonna go refresh real quick
Finally
I ordered my daughters iPhone 6 plus (64 gig gold) at about 2:20 am central time on launch night and she got hers in the mail today.... She is very happy needless to say!
I ordered my daughters iPhone 6 plus (64 gig gold) at about 2:20 am central time on launch night and she got hers in the mail today.... She is very happy needless to say!
Just wanted to give everyone an update.
I ordered 11:42pm PT on 9/11, received confirmation email on 11:47PM PT. I ordered the 16GB 6+ SG throught PREMIER and had shipping date of 10/2-10/13
FINALLLY IT SHIPPED.
Using the premier website it changed shipping time to "pending confirmation" but the www.att.com/order_status/ page showed the tracking #. Picked up at Dallas FW tonight at 9:14pm (CT) and will be delivered tomorrow by 3pm.
Extra tidbit, i live in Southern California. YAY FOR 16GB 6+ SG shipments finally going out!
I ordered 11:42pm PT on 9/11, received confirmation email on 11:47PM PT. I ordered the 16GB 6+ SG throught PREMIER and had shipping date of 10/2-10/13
FINALLLY IT SHIPPED.
Using the premier website it changed shipping time to "pending confirmation" but the www.att.com/order_status/ page showed the tracking #. Picked up at Dallas FW tonight at 9:14pm (CT) and will be delivered tomorrow by 3pm.
Extra tidbit, i live in Southern California. YAY FOR 16GB 6+ SG shipments finally going out!
Nice. Congrats. My 16gb 6+ is showing shipped
As of two hours ago. But the fedex tracking numbers isn't activate.
My phone is coming tomorrow finally!!! Omg good luck everyone and i hope u get ur phones soon also!
Yes, I have a tracking number and will arrive tomorrow afternoon...oops I mean this afternoon.