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AT&T Pre-order status
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877 just switched to processing. Hopefully that gives me the same luck as others...
128GB 6+ SG
3:22 Am est 9/12 order
5:08 am est 9/12 confirmation
Congratulations order processed text 3:36 & 4:49 PM PST (I flew home).
Processing happened within the past hour. All other sites still the same. Premier account but also ordered 22 mins after "opening".
128GB 6+ SG
3:22 Am est 9/12 order
5:08 am est 9/12 confirmation
Congratulations order processed text 3:36 & 4:49 PM PST (I flew home).
Processing happened within the past hour. All other sites still the same. Premier account but also ordered 22 mins after "opening".
Mine just switched to processing at 887 in the last hour or so. Ordered at about 1am PST on 9/12 and got my email confirmation at 2:24 fyi. Premier. 128+ SG
Hmm strange. Preordered mine with retentions on the 19th. One 6 128gb and another 6+ 64gb, Space Grey for both. On the order tracker site it says "preparing to ship" for both with October-November estimated ship dates.
Called the 877 number today after finding this thread and I am getting "your order is in process" from the automated prompt. Based on what I've been reading, should I take that as a positive sign that one of the phones is about to ship? It didnt say backordered.
FWIW this is a Premier IRU account.
Thanks!
Called the 877 number today after finding this thread and I am getting "your order is in process" from the automated prompt. Based on what I've been reading, should I take that as a positive sign that one of the phones is about to ship? It didnt say backordered.
FWIW this is a Premier IRU account.
Thanks!
My update
Ordered on September 12th 30mins after live
Original date was like 11/7-xx
Changed to 10/2-10/13 2 weeks ago
Yesterday it shipped at 7:30pm
Will be here today Thursday at 8:00pm
Iphone 6 plus 64gb
No premier
Doing happy dance! #
Ordered on September 12th 30mins after live
Original date was like 11/7-xx
Changed to 10/2-10/13 2 weeks ago
Yesterday it shipped at 7:30pm
Will be here today Thursday at 8:00pm
Iphone 6 plus 64gb
No premier
Doing happy dance! #
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I just called the 877 number and it has a new response. It says....
Your order is being processed, then xxxC, then says your order will ship between 10/2 - 10/13. Am I get ting mine really soon?!?!
I called around 12:45am this morning.
Your order is being processed, then xxxC, then says your order will ship between 10/2 - 10/13. Am I get ting mine really soon?!?!
I called around 12:45am this morning.
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This is almost exactly what I got almost to the minute. Got UPS info it was in Memphis, TN then went to Louisville and the through that hub at about 4:45am EST this morning. Should be here by 8pm this evening!
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Hey guys like a bunch of you I got shipping today. My order says 2 lbs i ordered the 64GB space grey plus. I heard on some of the other posts that some saw 1.4lbs for their plus.
how many lbs does your fedex tracking say?
I'm just curious maybe they sent me an extra case
UPS states 1.5lbs.
About 7:30 pm last night I called the 877 # AGAIN, and this time it said processing. Att and premier are still saying processing with the 10/2-13 dates, but hoping the change on the 877 is a good sign.
Download the two delivery manager clients. UPS and FEDEX. My notification showed up in UPS last evening and the device was already halfway to my house. It will likely be there tomorrow. Good luck man, holding out hope for you!
ATT is really getting desperate here
Been following this forum for a while, and this is the first time I'm posting. Curious is anyone else has had the same issue.
ATT Took Away My Upgrade Because I Cancelled a Preorder
This entire preorder process for the iPhone 6 has been a nightmare. ATT really dropped the ball, and now they are telling me that I am not eligible for an upgrade simply because I wanted to change my preorder.
Let's start at the beginning. I woke up at 3am on September 12th to preorder the new iphone. I preordered, and received a confirmation email about five minutes later. Went back to bed. I woke up with another email saying that my shipping date was somewhere in mid October. I then received 4 or 5 text messages saying either that my order was confirmed or that my order was cancelled. I wasn't sure what to make of this, so I called ATT on Saturday, and they told me that for some reason the computer had tried to preorder TWICE, and because of that, both orders had been cancelled (the woman on the phone was incredibly rude, by the way).
So, after having been told my first order was cancelled, I went online to reorder. I tried twice, both times receiving "Your order has been cancelled" texts within a few minutes of placing the order. Now that's three times that my order was cancelled by ATT's systems without my consent.
Finally, I decided to just order in the store. I went on Septemeber 16th to place my order for an iPhone 6 Plus. The shipping time was November 9th-27th, which was annoying but acceptable, because I realize that the pluses are basically non-existent at this point. I was fine waiting.
Until I saw numerous reports of the iPhone 6 plus BENDING in peoples' pockets. I watched a video of a guy literally bending the phone with his hands. Decided to go with the regular six, because I'm not yet ready for a bendy phone.
I then went to the ATT store to change my preorder to the regular iPhone 6 in space grey. The woman at the store (who was awesome) tried to cancel the preorder, but the system would not let her (ironic since all of my other preorders had been cencelled by the system when I didn't want them to be). I specifically asked her if it would cancel after I left the store, and she said that it shouldn't, but I should check later that night to be sure. I also made sure that my upgrade eligibility would go back on my account. She said "Of course!"
I got home and saw that the order had been cancelled, but my upgrade eligibility had not been reinstated. So...I called ATT customer service...again. Spoke with a wonderful woman from south Georgia, she was amazing, but was not able to reinstate my upgrade eligibility. I asked for a supervisor.
The supervisor then proceeded to tell me that I was no longer eligible for an upgrade because I had cancelled my preorders too many times. I ONLY PURPOSEFULLY CANCELLED ONCE!!! I asked her if there was any part of my contract that said a cancellation of a preorder could remove my upgrade eligibility. She couldn't say if it did (because it doesn't). Now, when I check my upgrade eligibility online, it says that I have to pay $849 to upgrade my iPhone 4S.
ATT has really been terrible here. I have never though of switching carriers before, but the combination of their computer systems failing and the uneven customer service experience has me considering t-mobile. I know the service is spotty, but hopefully they know how to manager their computers. At the very least, I'll be able to get the new iPhone 6.
Been following this forum for a while, and this is the first time I'm posting. Curious is anyone else has had the same issue.
ATT Took Away My Upgrade Because I Cancelled a Preorder
This entire preorder process for the iPhone 6 has been a nightmare. ATT really dropped the ball, and now they are telling me that I am not eligible for an upgrade simply because I wanted to change my preorder.
Let's start at the beginning. I woke up at 3am on September 12th to preorder the new iphone. I preordered, and received a confirmation email about five minutes later. Went back to bed. I woke up with another email saying that my shipping date was somewhere in mid October. I then received 4 or 5 text messages saying either that my order was confirmed or that my order was cancelled. I wasn't sure what to make of this, so I called ATT on Saturday, and they told me that for some reason the computer had tried to preorder TWICE, and because of that, both orders had been cancelled (the woman on the phone was incredibly rude, by the way).
So, after having been told my first order was cancelled, I went online to reorder. I tried twice, both times receiving "Your order has been cancelled" texts within a few minutes of placing the order. Now that's three times that my order was cancelled by ATT's systems without my consent.
Finally, I decided to just order in the store. I went on Septemeber 16th to place my order for an iPhone 6 Plus. The shipping time was November 9th-27th, which was annoying but acceptable, because I realize that the pluses are basically non-existent at this point. I was fine waiting.
Until I saw numerous reports of the iPhone 6 plus BENDING in peoples' pockets. I watched a video of a guy literally bending the phone with his hands. Decided to go with the regular six, because I'm not yet ready for a bendy phone.
I then went to the ATT store to change my preorder to the regular iPhone 6 in space grey. The woman at the store (who was awesome) tried to cancel the preorder, but the system would not let her (ironic since all of my other preorders had been cencelled by the system when I didn't want them to be). I specifically asked her if it would cancel after I left the store, and she said that it shouldn't, but I should check later that night to be sure. I also made sure that my upgrade eligibility would go back on my account. She said "Of course!"
I got home and saw that the order had been cancelled, but my upgrade eligibility had not been reinstated. So...I called ATT customer service...again. Spoke with a wonderful woman from south Georgia, she was amazing, but was not able to reinstate my upgrade eligibility. I asked for a supervisor.
The supervisor then proceeded to tell me that I was no longer eligible for an upgrade because I had cancelled my preorders too many times. I ONLY PURPOSEFULLY CANCELLED ONCE!!! I asked her if there was any part of my contract that said a cancellation of a preorder could remove my upgrade eligibility. She couldn't say if it did (because it doesn't). Now, when I check my upgrade eligibility online, it says that I have to pay $849 to upgrade my iPhone 4S.
ATT has really been terrible here. I have never though of switching carriers before, but the combination of their computer systems failing and the uneven customer service experience has me considering t-mobile. I know the service is spotty, but hopefully they know how to manager their computers. At the very least, I'll be able to get the new iPhone 6.
That's a ****** situation man. There's a link if you google at@t president email. They respond very quickly, their very nice, and maybe, just maybe, you'd get a little assistance with this. Calling a CSR is hit or miss. Give it a try, but def go with the plus. Just get a nice sturdy slim case like a Spigen tough armor and that thing ain't bending. I've been waiting since ordering at 330am on the 12th and I have a 10/2-10/13 ship date. Reading these posts, people who have ordered days after me have already got their phones-same exact specs and all. Even though their system sucks, reps suck more, and this **** is happening to you, at@t service beats TMO and Verizon in many facets.
I'd say expecting to get my phone before people that ordered 12 hours after me is realistic. Too bad it didn't happen that way. Which is why I'm half tempted to cancel and either stick with Sprint, or go to Verizon. I hate AT&T anyway.
Great advice. Just sent the email, and hopefully will hear soon. Thanks for the help!
For those that called the 877 number that switched from backordered to processing, expect yours to ship very soon like wtihin a day or two at the most. Mine switched 2 days ago, and then mine shipped yesterday, arriving today. They are coming in waves. I also called some local AT&T and Apple stores and they said they will not be getting in stock for a while like 2-3 months backordered. It sounds like they're fulfulling the pre-orders first.
I ordered my at 11:53 pm PST via AT&T website. Gold 6 plus 128GB. Order completed at 11:56pm on 9/12. Phone was shipped on 9/16 out of Texas. Hold at FedEx facility on 9/19 (traveling for work). Picked up 9/22 from Fedex.
My wife iphone 6+ was ordered at 12:02am. Shows delivery date of 10/20. Cancelled order and ordered from Apple Store at 4:15am. Now shipped out of China and arriving on 10/3.
Ex colleague of mine told me Apple only made 1 million iphone 6+ during ramp compared to 8 million iphone 6. That is why sales of Iphone 6+ has been low because supply has not caught up.
My wife iphone 6+ was ordered at 12:02am. Shows delivery date of 10/20. Cancelled order and ordered from Apple Store at 4:15am. Now shipped out of China and arriving on 10/3.
Ex colleague of mine told me Apple only made 1 million iphone 6+ during ramp compared to 8 million iphone 6. That is why sales of Iphone 6+ has been low because supply has not caught up.