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AT&T: iPhone 6S/6S Plus Pre-Order Thread!
- Thread starter SRLMJ23
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Already canceled mine. Screw AT&T and everyone that looks like them. I'll be doing the reserve online option on the 26th for a Verizon phone.
Nice to see. Hopefully they pump those 6s+ iPhones out like that tonight. Lol
Yeah, exact same thing here. It's so frustrating because the order I placed through Apple at the same time I already have tracking information for, and my phone even shows up on my Support Profile with them already, but AT&T, nothing. It was the same thing last year. I just hope I'm not saddled with FedEx for this year with them.
Why don't you ask them here, I think this is a Facebook group for people who work in the distribution center : https://www.facebook.com/pages/ATT-GENCOATC/156142967778811
If it's a 6s Plus... They've been showing "Preparing to Ship" since Saturday.
Mine still says "In progress" but I did get a text Sunday (ordered on Saturday) that said my order was processed and I will be notified when it ships.
No card activity either, but they don't usually charge your card for something until it's shipped.
I am the OP of this thread, and even though I was very optimistic and told people not to worry earlier in the thread (certainly cannot remember where) I have seen no movement on my "Order Status." So I did a chat with an AT&T Premier Rep. Tell me this is not them just following what the company has told them to say, obviously I have left out any response with my personal information:
Welcome to AT&T Premier Web Navigation Support. While we securely connect you to an agent, please provide a brief description of the reason you are chatting today.
Me : I would like to know what is going with my iPhone 6s order. The launch is 3 days away and tonight my Order Status still says "In Progress," which is what it has said since I stayed up late on pre-order launch night to order it.
AT&T : Thank you for chatting the AT&T Premier Support Center we hope you’re having a great day. My name is Wilbert and I will be more than happy to assist you today.
AT&T : Good evening.
AT&T : Before we proceed, can I please have your full name and an active number in your account?
I am on the East Coast, so I stayed up until 3:00 am! I actually got my order in before 3:00 am because your site went live about 10 minutes early.
AT&T : You are welcome. One moment please.
AT&T : Thank you for patiently waiting.
AT&T : Upon checking, your order was already completed. And the estimated shipment date of your order is on 09/24/2015 To 09/24/2015. So there's a big possibility that your order will be shipped out once the device is already available. This is also your privilege on pre-ordering the new device.
AT&T : And don't worry, once your order has been shipped out from one of our warehouse, you will be receiving an e-mail notification with the tracking information so you can check your order from time to time.
Me : With all due respect, you have told me the information that I have when I check my order.
Me : I really want to know if I am going to get my phone on launch day.
Me : Launch Day is actually 9/25
Me : It would be great if I got it a day early!
AT&T : I apologize but I can't guarantee you that one. But since you place the pre-order early there is really a big possibility that you will get the device as soon as it's available. I totally understand where you're coming from.
AT&T : But I don't want to provide any specific timeframe because if it won't meet your expectation, you might get disappointed and I don't want that to happen.
Me : Well isn't that the point of staying up until 3:00am and pre-ordering?
Me : That we get our phones on launch day.
Me : I got my order in before 3am.
AT&T : Yes, I understand that you get that. And don't worry, since you pre-order it. You might get it as soon as the device will be released. I just don't want to provide you specific time frame because I don't want to provide any false information.
Me : 2:58:21 AM EDT
Me : I understand. However, I just feel like with the launch being 3 days away and there has been no change to order status, I am getting a little nervous.
AT&T : I totally understand where you're coming from Mr. -------. But don't worry, since you pre-order it 3am. There's a privilege you got for processing the order that early.
AT&T : And we prioritize our customer, that will be first come, first serve basis.
AT&T : Rest assured about that.
Then the rest is just saying thank you and goodbye. I mean he gave me the same exact information that I can get when I check my order! AT&T (and I would argue all these companies) need to give their employees more information about where your order is at. They must know more! I do not buy that it does not say in AT&T's system exactly where your order is in the system. I know people will say to me that it must still be "In Progress," however, I believe they know if it has a tracking number and what not etc...
I have ordered three straight years from AT&T Premier directly, and received my phone on launch day. However, I just have a bad feeling about this year. I ordered the Rose Gold iPhone 6s (64gb) which I know is not as delayed as much as the Rose Gold 6s Plus. Oh well, nothing I can do about it right now. I am just hoping I see a change to my order status tomorrow, and/or get an email that my order has shipped with my tracking number.
Hope everyone has a goodnight, and YOU ALL get your phones on launch day, or in the case of some 6 Plus orders they get moved up to a much earlier date or even launch day!
Welcome to AT&T Premier Web Navigation Support. While we securely connect you to an agent, please provide a brief description of the reason you are chatting today.
Me : I would like to know what is going with my iPhone 6s order. The launch is 3 days away and tonight my Order Status still says "In Progress," which is what it has said since I stayed up late on pre-order launch night to order it.
AT&T : Thank you for chatting the AT&T Premier Support Center we hope you’re having a great day. My name is Wilbert and I will be more than happy to assist you today.
AT&T : Good evening.
AT&T : Before we proceed, can I please have your full name and an active number in your account?
I am on the East Coast, so I stayed up until 3:00 am! I actually got my order in before 3:00 am because your site went live about 10 minutes early.
AT&T : You are welcome. One moment please.
AT&T : Thank you for patiently waiting.
AT&T : Upon checking, your order was already completed. And the estimated shipment date of your order is on 09/24/2015 To 09/24/2015. So there's a big possibility that your order will be shipped out once the device is already available. This is also your privilege on pre-ordering the new device.
AT&T : And don't worry, once your order has been shipped out from one of our warehouse, you will be receiving an e-mail notification with the tracking information so you can check your order from time to time.
Me : With all due respect, you have told me the information that I have when I check my order.
Me : I really want to know if I am going to get my phone on launch day.
Me : Launch Day is actually 9/25
Me : It would be great if I got it a day early!
AT&T : I apologize but I can't guarantee you that one. But since you place the pre-order early there is really a big possibility that you will get the device as soon as it's available. I totally understand where you're coming from.
AT&T : But I don't want to provide any specific timeframe because if it won't meet your expectation, you might get disappointed and I don't want that to happen.
Me : Well isn't that the point of staying up until 3:00am and pre-ordering?
Me : That we get our phones on launch day.
Me : I got my order in before 3am.
AT&T : Yes, I understand that you get that. And don't worry, since you pre-order it. You might get it as soon as the device will be released. I just don't want to provide you specific time frame because I don't want to provide any false information.
Me : 2:58:21 AM EDT
Me : I understand. However, I just feel like with the launch being 3 days away and there has been no change to order status, I am getting a little nervous.
AT&T : I totally understand where you're coming from Mr. -------. But don't worry, since you pre-order it 3am. There's a privilege you got for processing the order that early.
AT&T : And we prioritize our customer, that will be first come, first serve basis.
AT&T : Rest assured about that.
Then the rest is just saying thank you and goodbye. I mean he gave me the same exact information that I can get when I check my order! AT&T (and I would argue all these companies) need to give their employees more information about where your order is at. They must know more! I do not buy that it does not say in AT&T's system exactly where your order is in the system. I know people will say to me that it must still be "In Progress," however, I believe they know if it has a tracking number and what not etc...
I have ordered three straight years from AT&T Premier directly, and received my phone on launch day. However, I just have a bad feeling about this year. I ordered the Rose Gold iPhone 6s (64gb) which I know is not as delayed as much as the Rose Gold 6s Plus. Oh well, nothing I can do about it right now. I am just hoping I see a change to my order status tomorrow, and/or get an email that my order has shipped with my tracking number.
Hope everyone has a goodnight, and YOU ALL get your phones on launch day, or in the case of some 6 Plus orders they get moved up to a much earlier date or even launch day!
Last edited:
I went into best buy today after speaking to 2 reps that said I will have it friday when I walk in to best buy...I went into the mobile phone center and guy told me he's not exactly sure if I will have it friday..I told him I a going to raise some hell if they do not have it friday because the website said ready for pickup on September 25..
And then they will sell you one of the phones they reserve for people that raise hell.
I think the reason for this problem may be that ATT uses a logistics company to ship their orders for them. Idk about the other carriers
I
I called last night to check the status of my phone (exact same model and color as yours) and they said that it will ship Thursday and be expedited to me for delivery on Friday. My order was placed at exactly 7:00 edt. Since you placed your order before me (my cousin who works for att placed my order for me) I don't see why you wouldn't get yours Friday as well.I am the OP on this post, and even though I was very optimistic and told people not to worry earlier in the thread (certainly cannot remember where) I have seen no movement on my "Order Status." So I did a chat with an AT&T Premier Rep. Tell me this is not them just following what the company has told them to say, obviously I have left out any response with my personal information:
Welcome to AT&T Premier Web Navigation Support. While we securely connect you to an agent, please provide a brief description of the reason you are chatting today.
Me : I would like to know what is going with my iPhone 6s order. The launch is 3 days away and tonight my Order Status still says "In Progress," which is what it has said since I stayed up late on pre-order launch night to order it.
AT&T : Thank you for chatting the AT&T Premier Support Center we hope you’re having a great day. My name is Wilbert and I will be more than happy to assist you today.
AT&T : Good evening.
AT&T : Before we proceed, can I please have your full name and an active number in your account?
I am on the East Coast, so I stayed up until 3:00 am! I actually got my order in before 3:00 am because your site went live about 10 minutes early.
AT&T : You are welcome. One moment please.
AT&T : Thank you for patiently waiting.
AT&T : Upon checking, your order was already completed. And the estimated shipment date of your order is on 09/24/2015 To 09/24/2015. So there's a big possibility that your order will be shipped out once the device is already available. This is also your privilege on pre-ordering the new device.
AT&T : And don't worry, once your order has been shipped out from one of our warehouse, you will be receiving an e-mail notification with the tracking information so you can check your order from time to time.
Me : With all due respect, you have told me the information that I have when I check my order.
Me : I really want to know if I am going to get my phone on launch day.
Me : Launch Day is actually 9/25
Me : It would be great if I got it a day early!
AT&T : I apologize but I can't guarantee you that one. But since you place the pre-order early there is really a big possibility that you will get the device as soon as it's available. I totally understand where you're coming from.
AT&T : But I don't want to provide any specific timeframe because if it won't meet your expectation, you might get disappointed and I don't want that to happen.
Me : Well isn't that the point of staying up until 3:00am and pre-ordering?
Me : That we get our phones on launch day.
Me : I got my order in before 3am.
AT&T : Yes, I understand that you get that. And don't worry, since you pre-order it. You might get it as soon as the device will be released. I just don't want to provide you specific time frame because I don't want to provide any false information.
Me : 2:58:21 AM EDT
Me : I understand. However, I just feel like with the launch being 3 days away and there has been no change to order status, I am getting a little nervous.
AT&T : I totally understand where you're coming from Mr. -------. But don't worry, since you pre-order it 3am. There's a privilege you got for processing the order that early.
AT&T : And we prioritize our customer, that will be first come, first serve basis.
AT&T : Rest assured about that.
Then the rest is just saying thank you and goodbye. I mean he gave me the same exact information that I can get when I check my order! AT&T (and I would argue all these companies) need to give their employees more information about where your order is at. They must know more! I do not buy that it does not say in AT&T's system exactly where your order is in the system. I know people will say to me that it must still be "In Progress," however, I believe they know if it has a tracking number and what not etc...
I have ordered three straight years from AT&T Premier directly, and received my phone on launch day. However, I just have a bad feeling about this year. I ordered the Rose Gold iPhone 6s (64gb) which I know is not as delayed as much as the Rose Gold 6s Plus. Oh well, nothing I can do about it right now. I am just hoping I see a change to my order status tomorrow, and/or get an email that my order has shipped with my tracking number.
Hope everyone has a goodnight, and YOU ALL get your phones on launch day, or in the case of some 6 Plus orders they get moved up to a much earlier date or even launch day!
Please stay and cry with the rest of us.I am the OP of this post, and even though I was very optimistic and told people not to worry earlier in the thread (certainly cannot remember where) I have seen no movement on my "Order Status." So I did a chat with an AT&T Premier Rep. Tell me this is not them just following what the company has told them to say, obviously I have left out any response with my personal information:
Welcome to AT&T Premier Web Navigation Support. While we securely connect you to an agent, please provide a brief description of the reason you are chatting today.
Me : I would like to know what is going with my iPhone 6s order. The launch is 3 days away and tonight my Order Status still says "In Progress," which is what it has said since I stayed up late on pre-order launch night to order it.
AT&T : Thank you for chatting the AT&T Premier Support Center we hope you’re having a great day. My name is Wilbert and I will be more than happy to assist you today.
AT&T : Good evening.
AT&T : Before we proceed, can I please have your full name and an active number in your account?
I am on the East Coast, so I stayed up until 3:00 am! I actually got my order in before 3:00 am because your site went live about 10 minutes early.
AT&T : You are welcome. One moment please.
AT&T : Thank you for patiently waiting.
AT&T : Upon checking, your order was already completed. And the estimated shipment date of your order is on 09/24/2015 To 09/24/2015. So there's a big possibility that your order will be shipped out once the device is already available. This is also your privilege on pre-ordering the new device.
AT&T : And don't worry, once your order has been shipped out from one of our warehouse, you will be receiving an e-mail notification with the tracking information so you can check your order from time to time.
Me : With all due respect, you have told me the information that I have when I check my order.
Me : I really want to know if I am going to get my phone on launch day.
Me : Launch Day is actually 9/25
Me : It would be great if I got it a day early!
AT&T : I apologize but I can't guarantee you that one. But since you place the pre-order early there is really a big possibility that you will get the device as soon as it's available. I totally understand where you're coming from.
AT&T : But I don't want to provide any specific timeframe because if it won't meet your expectation, you might get disappointed and I don't want that to happen.
Me : Well isn't that the point of staying up until 3:00am and pre-ordering?
Me : That we get our phones on launch day.
Me : I got my order in before 3am.
AT&T : Yes, I understand that you get that. And don't worry, since you pre-order it. You might get it as soon as the device will be released. I just don't want to provide you specific time frame because I don't want to provide any false information.
Me : 2:58:21 AM EDT
Me : I understand. However, I just feel like with the launch being 3 days away and there has been no change to order status, I am getting a little nervous.
AT&T : I totally understand where you're coming from Mr. -------. But don't worry, since you pre-order it 3am. There's a privilege you got for processing the order that early.
AT&T : And we prioritize our customer, that will be first come, first serve basis.
AT&T : Rest assured about that.
Then the rest is just saying thank you and goodbye. I mean he gave me the same exact information that I can get when I check my order! AT&T (and I would argue all these companies) need to give their employees more information about where your order is at. They must know more! I do not buy that it does not say in AT&T's system exactly where your order is in the system. I know people will say to me that it must still be "In Progress," however, I believe they know if it has a tracking number and what not etc...
I have ordered three straight years from AT&T Premier directly, and received my phone on launch day. However, I just have a bad feeling about this year. I ordered the Rose Gold iPhone 6s (64gb) which I know is not as delayed as much as the Rose Gold 6s Plus. Oh well, nothing I can do about it right now. I am just hoping I see a change to my order status tomorrow, and/or get an email that my order has shipped with my tracking number.
Hope everyone has a goodnight, and YOU ALL get your phones on launch day, or in the case of some 6 Plus orders they get moved up to a much earlier date or even launch day!
haha, Thats alright. They shouldn't have it state pickup on September 25 if its not going to happen
They still shouldn't have it state pick it up on release day September 25 2015..if I am not going to get to pick it up on September 25 2015
I ordered from ATT and status is : in progress . Estimated ship dates: October 16, 2015 - October 23, 2015
I ordered at 11a.m. on the 12th.
Any idea if I might get it earlier than Oct. 16?
I had issues with ATT Premier site and gave up after at 4a.m. EST. Apple site was working and I ordered it but cancelled as I wanted to renew 2-year contract. First time ordering from ATT and not happy.
I ordered at 11a.m. on the 12th.
Any idea if I might get it earlier than Oct. 16?
I had issues with ATT Premier site and gave up after at 4a.m. EST. Apple site was working and I ordered it but cancelled as I wanted to renew 2-year contract. First time ordering from ATT and not happy.
Not in the order field.. It says "available for in-store pickup 9/25". The words "or later" don't appear until after you place the pre-order and checkout. It's false advertising to suck you in.
I also usually get shipments from Louisville or Tennessee, and I live in Central New York.
Exactly. I told the worker there when he said I may not get it on shipment day that if I don't i will raise hell and he just gave me a dirty look. I told him that false advertisement crap won't fly
I am the OP of this post, and even though I was very optimistic and told people not to worry earlier in the thread (certainly cannot remember where) I have seen no movement on my "Order Status." So I did a chat with an AT&T Premier Rep. Tell me this is not them just following what the company has told them to say, obviously I have left out any response with my personal information:
Welcome to AT&T Premier Web Navigation Support. While we securely connect you to an agent, please provide a brief description of the reason you are chatting today.
Me : I would like to know what is going with my iPhone 6s order. The launch is 3 days away and tonight my Order Status still says "In Progress," which is what it has said since I stayed up late on pre-order launch night to order it.
AT&T : Thank you for chatting the AT&T Premier Support Center we hope you’re having a great day. My name is Wilbert and I will be more than happy to assist you today.
AT&T : Good evening.
AT&T : Before we proceed, can I please have your full name and an active number in your account?
I am on the East Coast, so I stayed up until 3:00 am! I actually got my order in before 3:00 am because your site went live about 10 minutes early.
AT&T : You are welcome. One moment please.
AT&T : Thank you for patiently waiting.
AT&T : Upon checking, your order was already completed. And the estimated shipment date of your order is on 09/24/2015 To 09/24/2015. So there's a big possibility that your order will be shipped out once the device is already available. This is also your privilege on pre-ordering the new device.
AT&T : And don't worry, once your order has been shipped out from one of our warehouse, you will be receiving an e-mail notification with the tracking information so you can check your order from time to time.
Me : With all due respect, you have told me the information that I have when I check my order.
Me : I really want to know if I am going to get my phone on launch day.
Me : Launch Day is actually 9/25
Me : It would be great if I got it a day early!
AT&T : I apologize but I can't guarantee you that one. But since you place the pre-order early there is really a big possibility that you will get the device as soon as it's available. I totally understand where you're coming from.
AT&T : But I don't want to provide any specific timeframe because if it won't meet your expectation, you might get disappointed and I don't want that to happen.
Me : Well isn't that the point of staying up until 3:00am and pre-ordering?
Me : That we get our phones on launch day.
Me : I got my order in before 3am.
AT&T : Yes, I understand that you get that. And don't worry, since you pre-order it. You might get it as soon as the device will be released. I just don't want to provide you specific time frame because I don't want to provide any false information.
Me : 2:58:21 AM EDT
Me : I understand. However, I just feel like with the launch being 3 days away and there has been no change to order status, I am getting a little nervous.
AT&T : I totally understand where you're coming from Mr. -------. But don't worry, since you pre-order it 3am. There's a privilege you got for processing the order that early.
AT&T : And we prioritize our customer, that will be first come, first serve basis.
AT&T : Rest assured about that.
Then the rest is just saying thank you and goodbye. I mean he gave me the same exact information that I can get when I check my order! AT&T (and I would argue all these companies) need to give their employees more information about where your order is at. They must know more! I do not buy that it does not say in AT&T's system exactly where your order is in the system. I know people will say to me that it must still be "In Progress," however, I believe they know if it has a tracking number and what not etc...
I have ordered three straight years from AT&T Premier directly, and received my phone on launch day. However, I just have a bad feeling about this year. I ordered the Rose Gold iPhone 6s (64gb) which I know is not as delayed as much as the Rose Gold 6s Plus. Oh well, nothing I can do about it right now. I am just hoping I see a change to my order status tomorrow, and/or get an email that my order has shipped with my tracking number.
Hope everyone has a goodnight, and YOU ALL get your phones on launch day, or in the case of some 6 Plus orders they get moved up to a much earlier date or even launch day!
AT&T ships via overnight express so your status probably won't get updated until Thursday
This is insane. I have spend a lot of time talking to different reps at ATT and none of them have a clue of the status of the phones. If the phones are not in stock then they are in backordered. Why the hell they do not come clean and say that and keep with the bulls... saying "in progress" or "preparing to ship"? One day a rep tells me it will ship out on time , the next another rep tells me it won't ship out because the phones are not in stock. There has to be a reason why they are handling this so poorly and differently than other carriers. I do not have an answer for that but anyone that have families or close friends in ATT should chime in please
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