This is what the promo says about the trade in:Hmm. I thought the only caveat for the phone being traded in is that the value has to be over $95?
“Trade-in an eligible Smartphone in good working condition with a minimum trade-in value of $95 for $700 credit ($35 for $350 credit or $5/mo offer) within 30 days of activation”
I’m not sure if a cracked screen falls into the “good working condition” that would be a question for att.
also says this:
“Trade-in smartphone must meet AT&T Trade-In Program requirements and must the minimum trade-in value requirements when AT&T takes possession of trade-in device.”
I would think if you answered all the questions and used the trade in promo code and it stated you were receiving the “promo selected” value after that you should be fine.