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Ok. I went to the Trade In offer page to print out a return label, and the only way I can see to do that is by resubmitting my trade in.
Th problem with that is I’m locked into the $800 return. And now they only offer a $700.

Am I overlooking somewhere else to print this label?
 
Where do I find the Shipping Label? I’d be glad to print it out.

And would the outer cardboard box my new iPhone shipped in, be ok postage wise to ship it back?
You should've received email with printing label option. You have option to re-print it again via checking status of trade in via confirmation code. Keep in mind every time you select to print label it creates a new tracking number.
 
The problem is there is no print label option in the ATT email I received. It says it shows my Status as In Transit. If I click on Check Status it takes me to the tracking page that has a tracking number. And says In Transit.

and that’s the only email I’ve received from ATT.
 
The problem is there is no print label option in the ATT email I received. It says it shows my Status as In Transit. If I click on Check Status it takes me to the tracking page that has a tracking number. And says In Transit.

and that’s the only email I’ve received from ATT.
Go here....



Put email address and confirmation. There you will have option to print label.
 
Go here....



Put email address and confirmation. There you will have option to print label.
This is all I get when I go there.
CF350E4D-D160-468B-B8F5-CD1E5B028E1A.jpeg
 
Also got an SE2020 from Walmart, paid it off right away - $250 for 128GB unlocked. Held onto it. Won the panel lottery on that too
Walmart still shows a 128GB SE2020 for $8.30 for 30-months or $249 full price.
There's no penalty for canceling service?
Was there a different deal recently?
 
Walmart still shows a 128GB SE2020 for $8.30 for 30-months or $249 full price.
There's no penalty for canceling service?
Was there a different deal recently?

You just pay off the phone in full

The deal isnt credits applied every month like this. Just $200 off MSRP whether over installments or paid in full.
 
no problem, your item is most likely in a huge pile hahahaha let us hope it is not crushed
It bet not, I put the phone in it’s original box, wrapped that box in bubble wrap, and then taped the box all over that my new phone came in from Apple. 😂
 
How long does it usually take for AT&T to refund you on a purchased phone once they’ve received it in the mail? (Not a trade-in.)
 
Finally got my trade-in return mailer... only took 2 weeks after receiving the phone, and a week after I traded in at the store 😛
 
D3691A5B-E598-49FE-8424-A572B0BFF393.jpeg


Trade in status just updated today (USPS says was delivered Oct. 30), and the site claims I sent in the wrong phone (not true). Tried calling the trade in program number, but the rep said he couldn’t help me and that he would connect me with someone who could. All he did was forward my call to the general AT&T Wireless robo system. Have been on hold for 30 min and fully expecting they’ll tell me to call the trade in program again...

Anyway, curious whether anyone else has successfully fixed this sort of problem and has any advice.
 
Yikes !

That’s why mail in worries me. Too much can go wrong.

Hope you get it resolved are they saying you arent eligible for credits at all?
 
View attachment 1659982

Trade in status just updated today (USPS says was delivered Oct. 30), and the site claims I sent in the wrong phone (not true). Tried calling the trade in program number, but the rep said he couldn’t help me and that he would connect me with someone who could. All he did was forward my call to the general AT&T Wireless robo system. Have been on hold for 30 min and fully expecting they’ll tell me to call the trade in program again...

Anyway, curious whether anyone else has successfully fixed this sort of problem and has any advice.
OMG, I'm so nervous. Why couldn't I find a competent store to trade to? I have to wait until next Tuesday at the earliest to see what happens.:(
 
Yikes !

That’s why mail in worries me. Too much can go wrong.

Hope you get it resolved are they saying you arent eligible for credits at all?
Talked with a sales rep. She was confused as to why Trade In dept. transferred me, but looked into the account. She did a side chat with an account rep, verified that the IMEI I entered at the trade in site was the same as the prior phone on that line, and added an annotation that I qualify for the promotion. Told me to wait 2-3 billing cycles to see if the promo goes thru; if not, I need to call back and refer to the account annotation so they can fix it then.

Meanwhile, I also have a pending email with the trade in folks, so will hopefully fix it there.

🤷‍♂️ We’ll see!
 
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Received the same message today but my bill has also already generated without them so hoping they will begin next bill with the 1 month catch up credit.

Around the time of the iPhone 11 release, ATT did the same thing with the XR. I had 5 people on my plan upgrade and they ended up making 1 payment in the next bill, but when credits kicked in on the bill after that, they got double credits the first month.
 
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