Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

AT&T was super rude over the phone when I tried to get my upgrade pushed up just 2mon

Status
Not open for further replies.
AT&T was super rude over the phone when I tried to get my upgrade pushed up j...

To OP: Suck it up and wait. I got 5 months left in my contract but I will go to next to get a 6 as it will be same price or lower or I would have to wait myself. I signed a 2 year contract and you did to deal with it.
 
If they move it up for you, do they move it up for every single customer that wants it? Where do they draw the line? What happens if you're one day over the line is that fair?

No it's not fair if they do this case-by-case, so the best way to make no exceptions. What you're asking for isn't fair to them are a business either. And you could just wait the extra two months for a phone. Problem would have been work out by then and it's possible two months after release, availability would be better.
 
Bobby Corwen said:
No.

Im not asking to get out of contract. Im asking to GIVE THEM MORE GUARANTEED MONEY FOR MORE YEARS.
Click to expand...

But don't you see? You've tipped your hand! Now they know you'll try to to pay less for your next "guaranteed" two year contract just like you're trying to do with your current one!

Fool!!
 
Happens every year around this time. Apple announces a new iPhone model and suddenly scores of impatient people with major entitlement attitudes come out of the woodwork. Pathetic.
 
2 MONTHS? I'm laughing too. They will allow you to move your date from the latter part of Sept in time to order but 2 months,seriously?

Bobby Corwen said:
My 2yr upgrade is Nov 19th (thanks to the Macrumors main page post) I just found out so I figured it would be possible to call AT&T and escalate and make a big deal since Ive been a customer for years.

Seemed do-able right?

Wrong.

As it turns out (even after calling 3 times) they are strictly not doing that anymore and they kept pushing me to do next despite the fact I kept insisting I don't want to do that.

I guess they have hard-core instructions from Apple themselves to not move up upgrade eligibilities. And Apple complained that they only have a limited stock so its unfair to the people who are truly eligible if they cheat the others to be eligible too. Something like that from a high level manager that just got a new memo saying this stuff today.

I got into a huge fight and threatened to change carriers and they still didn't budge!!

And now Im stuck paying full price for the 128+

This is BS, they don't care about customer service anymore or what?? You're gonna lose a customer over 2 months upgrade time?
Click to expand...
 
Bobby Corwen said:
Good I hope he was. He got all snarky with me and said he was gonna call all the stores in my area to see if anyone would do it because he said he didm have the ability to do it when i challenged him on being a bad person and not doing something i asked for even though he had the power to do it.
Click to expand...

You called him a bad person? Jesus.

BUT THEY DIDNT KNOW I was bluffing and still didn't budge.
Click to expand...

Good.
 
Bobby Corwen said:
Yeah without customers they wouldn't have a job. So we are the reason they have a company. Most smart companies like Apple and Amazon prioritize and invest in this concept. Because now they have me second guessing my whole relationship with the company and I will bad mouth them to at least 3 of my friends... so on a so forth.
Click to expand...
While Amazon has excellent customer service, they do close accounts for customers they deem to be abusing their return policy (thus, cutting their profit margin). I'm guessing it's the same concept with AT&T. Sure you promise to give them money for the next 24 months but if you keep requesting early upgrades 2 months earlier, that means they're not getting the expected revenue from you versus someone who fulfills the terms of their contracts.
 
Knowing I'd be ~10 days short,I called AT&T back in July and the said the date would be moved to the 1st of the month. Called again in August to verify-still OK. Called again yesterday and indeed,I am eligible as they said I would.I verified on AT&T site.But seriously,2 months!

IllIllIll said:
Happens every year around this time. Apple announces a new iPhone model and suddenly scores of impatient people with major entitlement attitudes come out of the woodwork. Pathetic.
Click to expand...
 
Bobby Corwen said:
No.



No.



Wut?



How is it bad customer service to expect they do something they've been doing for years.
How am I the bad person? In the past of course they would do this only a couple months away.



Im not asking to get out of contract. Im asking to GIVE THEM MORE GUARANTEED MONEY FOR MORE YEARS.



Yeah without customers they wouldn't have a job. So we are the reason they have a company. Most smart companies like Apple and Amazon prioritize and invest in this concept. Because now they have me second guessing my whole relationship with the company and I will bad mouth them to at least 3 of my friends... so on a so forth.

Vs if they bit the bullet and gave me what I asked for (which was a reasonable request honored in the past) I would have been way happier and maybe bought more or recommended them. And these things add up over thousands of people over time.

So yeah, that IS "customer service." A smart company does anything for a customer who is not suspected of trying to abuse a system or something. Its not like every customer is gonna escalate, but if and when they do, the company should bend over backwards in their own interest of their reputation on a mass scale as per their policies.

Its simple business principles.



I have no choice but to. It went from 500 to 750. But whatever.



Good I hope he was. He got all snarky with me and said he was gonna call all the stores in my area to see if anyone would do it because he said he didm have the ability to do it when i challenged him on being a bad person and not doing something i asked for even though he had the power to do it.

But I feel like I pushed it to the limit and still. I think its not even an option in the system.

Little did they know I was bluffing and would never terminate (I need A&T)

BUT THEY DIDNT KNOW I was bluffing and still didn't budge.
Click to expand...

So you don't want to honor your terms of the contract, want them to eat the part of the phone you haven't paid and call and berate their employees....but they should bend over backwards to keep you as a customer?

Quiet as it's kept, I'm sure they'd be happy to see you leave (though you were admittedly bluffing.)
 
God this sounds whinier than the other guy that did the same thing and made a post about it.
 
Theres another guy with a thread on here who tried to call in and his was only 2 weeks away! And they wouldn't do it!

11 year customer getting forced/encouraged to switch to Verizon over 2 weeks!?

This is ridiculous!!

All just so some guy pre-ordering doest receive their phone potentially a couple days later due to demand...

Thats ludacris!!!

So the company is losing years worth of customers payments just so a certain few other customers don't have a hesitation in their delivery time.

Essentially they are challenging us to potentially leave the company because they don't have enough inventory on launch day to supply demand.... and are making us pay for that, for the sake of some insignificant "potential" for delay on something that will inevitably, be delayed for anyone who doesn't wake up at midnight that night anyway...

Utter crazyness...
 
Here's what I've done in this situation: Tell them that they can either help you out and push the upgrade date up, or you will pay the prorated Early Termination Fee for the last 2 months (usually not much anyways) and might consider going with another carrier at that point. It's worked every time for me.
 
The OP sounds like those customers who rage when they make a wrong order at a fast food restaurant and then demand a replacement free of charge.

Get over yourself and wait till the contract is up.
 
Last edited by a moderator:
It'd be nice of them to move the date for you but it's not your right. Look at the contract you signed up for. If you had the experience working as a CSR, maybe you'd re-evaluate your stank attitude. I hope you get you get the phone you want though, I'm excited for it. :D
 
Dang, that sucks. From my experience, carriers tend to only move up your upgrade by a week at most. 2wks is pushing it and 2months is pretty much impossible. You'd probably have better luck asking AT&T to bring back unlimited data.
 
Bobby Corwen said:
My 2yr upgrade is Nov 19th (thanks to the Macrumors main page post) I just found out so I figured it would be possible to call AT&T and escalate and make a big deal since Ive been a customer for years.

Seemed do-able right?

Wrong.

As it turns out (even after calling 3 times) they are strictly not doing that anymore and they kept pushing me to do next despite the fact I kept insisting I don't want to do that.

I guess they have hard-core instructions from Apple themselves to not move up upgrade eligibilities. And Apple complained that they only have a limited stock so its unfair to the people who are truly eligible if they cheat the others to be eligible too. Something like that from a high level manager that just got a new memo saying this stuff today.

I got into a huge fight and threatened to change carriers and they still didn't budge!!

And now Im stuck paying full price for the 128+

This is BS, they don't care about customer service anymore or what?? You're gonna lose a customer over 2 months upgrade time?
Click to expand...

Why do you feel entitled to an early upgrade? The rules are clear, it is a 24 month contract. So you are angry that AT&T would not do you a favor, that they are not obligated to do, and bump you up two months? Really? The sense of entitlement in America is sickening.
 
Bobby Corwen said:
Good I hope he was. He got all snarky with me and said he was gonna call all the stores in my area to see if anyone would do it because he said he didm have the ability to do it when i challenged him on being a bad person and not doing something i asked for even though he had the power to do it.

But I feel like I pushed it to the limit and still. I think its not even an option in the system.
Click to expand...

Listen to yourself. Your rep offered to go above and beyond ("call all the stores in the area") to do something you freely acknowledge is probably "not even an option in the system", and you still are calling a complete stranger a "bad person".

You clearly have no idea what good customer service is, you don't deserve special treatment, and your world won't implode if you have to wait two months to get your precious new iPhone.
 
Supposedly Im the bad guy here.

Yet you guys are the ones all righteously thrilled by the fact that another man just lost 250$ point blank for no reason.

Cuz guess what, Im still renewing for 2 years and resetting my things. Im losing the value just a few weeks short of my 2nd year I put in. (of many years)

And no two months is not long in the scope of 2 years, back in the early iPhone ATT exclusive days it happened officially that they took months of peoples eligibility to make the phone a hit.

And even just a few years ago they still did it, cuz it was smart, it kept people on the network and from switching.

And to the ATT rep that posted, thats why you're not a CEO of a company, and just a lowly employee, because you have a disgusting mindset and don't care about helping customers or making them happy. Its not up to you to judge me or what I deserve.

I deserve to be happy.

And what would have made me happy, is to be able to get the good price when I pre-order on Friday and be able to get it on the day of release, on-time, with everyone else like I have been planning, and to not ruin my experience. THATS customer service. Thats good business.
 
aweddle14 said:
Here's what I've done in this situation: Tell them that they can either help you out and push the upgrade date up, or you will pay the prorated Early Termination Fee for the last 2 months (usually not much anyways) and might consider going with another carrier at that point. It's worked every time for me.
Click to expand...

When you did this how many months were you out and how much did they charge you ? or did they not even quote you the termination fee and just bumped up your upgrade ?
 
Bobby Corwen said:
Supposedly Im the bad guy here.

Yet you guys are the ones all righteously thrilled by the fact that another man just lost 250$ point blank for no reason.

Cuz guess what, Im still renewing for 2 years and resetting my things. Im losing the value just a few weeks short of my 2nd year I put in. (of many years)

And no two months is not long in the scope of 2 years, back in the early iPhone ATT exclusive days it happened officially that they took months of peoples eligibility to make the phone a hit.

And even just a few years ago they still did it, cuz it was smart, it kept people on the network and from switching.

And to the ATT rep that posted, thats why you're not a CEO of a company, and just a lowly employee, because you have a disgusting mindset and don't care about helping customers or making them happy. Its not up to you to judge me or what I deserve.

I deserve to be happy.

And what would have made me happy, is to be able to get the good price when I pre-order on Friday and be able to get it on the day of release, on-time, with everyone else like I have been planning, and to not ruin my experience. THATS customer service. Thats good business.
Click to expand...

You have to be under 25...please tell me you're not a grown ass man with this type of self entitled 'the world needs to please me attitude?'
 
Status
Not open for further replies.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back