Sorry, I should clarify, yes I do have an ATT account.
I have a business account with them so my call got routed to their business department when I dialed 611 from my phone. I told them I initially started the unlock process through chat but was informed only one can be unlocked and the other cannot and was beyond the chat representative's control. I told the business rep that the phones were purchased off eBay and that if they needed proof of purchase, I can provide the eBay transaction history. The business rep first checked if I'm qualified for the unlock and after confirmation she routed me to the tech department. From there, I repeated my story above and the tech rep checked if the phones can be unlocked (not tied to a contract) and when she confirmed that both were unlockable, she went ahead with the process. But again, I first attempted the unlock process through ATT's chat but that rep informed me only one was unlockable and that it would take 5-7 business days. I guess it depends who you get when you call. Some are accommodating and detailed while others just go by the book and try to do the process quickly.
It seems that if you have an ATT account, the unlock process is a lot quicker than 5-7 business days. But most representatives just tell you to wait that long and wait for the email because maybe it's the protocol? I'm not sure. I would just go ahead with the restore a few hours (or in my case, right after my call with ATT) after they send the unlock request. When I did the restore, I didn't get the "Congratulations" message on iTunes, the only way I found out was when I popped in a T-Mobile sim card.
hello sir , i need ur help for unlocking at&t iphone , plz send me ur email id on my id sahil77788@gmail.com , i really need ur help urgently , thnx i m waiting for ur help ,